Reviews · Ontario
★ 4.8 average across 1533 rated Ontario reviews — named homeowners and real towns.
These are the reviews on file for this province, shown unedited except for length — positive and negative alike, never a line of our own marketing attributed to a customer. Read every review, including the critical ones, on GuildQuality and on our Google Business Profile.
“Thanks, Interlock! Bruce was a great help in understanding and selecting my options for the roof and Maurice was very patient in explaining any questions I had about the installation process. The whole team was a pleasure to interact with and I'm very pleased with the finished product.”
Roof completed June 25, 2026
Bernice B.
Scarborough, ON · 2026 · Roof from 2026
Google“Had a metal roof installed a couple of years ago and love it. Had some issues lately and Ken (service technician and great guy) came to see the problem. He checked the roof and found no issues there. He then asked if he could go into the attic to have a look. When in the attic he noticed a few things including some missing insulation over the area that was having the issue. He re-spread the insulation and did a few other things as well which he thinks may resolve the problem. They also suggested adding a solar vent to move more air in the attic and came the next day to install it. Hopefully the problem is now resolved and I know that the roof is secure and also know that should I need more service they will promptly return. If considering a metal roof, contract these good folks!”
Roof completed November 29, 2023
View the original Google review ↗Jim B.
Toronto, ON · 2025 · Roof from 2023
Google“Had snow guards installed by Brad fantastic job very happy”
Roof completed September 21, 2003
View the original Google review ↗Diana A.
Toronto, ON · 2025 · Roof from 2003
Google“I picked green roof very nice work took 2 days no”
See this roof ↗2 photos · Hunter Green Slate12 detailed ratings · Read the full survey →Roof completed July 28, 2025
“I picked green roof very nice work took 2 days”
“they all are very friendly”
“yes very nice job”
“yes material is very good”
“yes did a very good job”
“nice and clean”
“yes I AM very happy”
“did not see any problem”
Erich and Phung H.
Scarborough, ON · 2025 · Roof from 2025
GuildQuality“Had snow guards installed by Brad fantastic job very happy”
Roof completed September 16, 2025
Diana A.
Toronto, ON · 2025
Google“Bruce was knowledgeable and responsive, and followed up after the job to ensure it was done right. Moses and the crew were meticulous and kept the site clean and organized—great experience from start to finish.”
See this roof ↗3 photos · Black SlateRoof completed May 31, 2025
View the original Google review ↗Vanessa R.
East York, ON · 2025 · Roof from 2025
Google“The 22 year old shingles were blowing off so instead of re-shingling it was time for something more permanent. Enter Interlock Metal Roofing (Ontario) Ltd. Bruce Mehuys came and measured the roof.”
See this roof ↗2 photos · Musket Grey SlateRoof completed June 23, 2025
Viggo D.
Scarborough, ON · 2025 · Roof from 2025
Google“Bruce our salesperson was very knowledgeable and gave us information without any pressure tactics. He was professional and courteous. It was easy to select Interlock to replace our old asphalt shingle roof. The Interlock Roofing supplies were delivered and installed on time by Moses and his team. They were courteous and kept the house work area tidy and did a great final cleanup.”
See this roof ↗1 photo · Black SlateRoof completed June 16, 2025
Chris F.
North York, ON · 2025 · Roof from 2025
Google“Great service. Very knowledgeable and professional.”
Roof completed May 10, 2001
Suzanne B.
Etobicoke, ON · 2025 · Roof from 2001
Google“It was a positive and great experience. The roof looks great. I'm glad I went with it.”
11 detailed ratings · Read the full survey →Roof completed August 31, 2024
“There was a leak post installment.”
North York St.Timothy P.
Toronto, ON · 2024 · Roof from 2024
GuildQuality“A few weeks ago during a violent wind storm, a very big branch from our maple tree fell on our roof damaging the eaves trough and our roof. Brad and his group did an excellent job repairing the damage They also installed metal snow guards at all the critical locations as the previous guards were plastic and many of them were broken. This was over and above the roof repairs.This is a great product. From a distance it is very good looking. I highly recommend this product and the installation staff. Positive: Quality, Professionalism Services: Roof repair for storm & wind damage”
Roof completed May 31, 2024
View the original Google review ↗Marlene T.
Toronto, ON · 2024 · Roof from 2024
Google“Excellent job done by Interlock Metal Roofing on our Church Geodesic Triangular dome with metal shingles that shines when the Sun sets on the West. Pastor, and the parishioners are super impressed the way Interlock staff did the job. Well done.”
Roof completed August 31, 2024
John Monteiro (St.Timothy P.
North York, ON · 2024 · Roof from 2024
Google“Purchased roof from Bruce M and was impressed with his product knowledge and approach. Installation was done on schedule and the finished product looks good .”
Roof completed November 30, 2023
View the original Google review ↗Jim P.
Etobicoke, ON · 2024 · Roof from 2023
Google“Replaced our home's roof with Interlock in September 2024. Very smooth and easy process from sales to installation. Crew was efficient and extremely neat and great to work with. I especially liked how the new roof goes right on top of the existing shingles, reducing waste and time/mess during installation. Recommend with zero hesitation.”
Roof completed September 19, 2024
View the original Google review ↗Jennifer D.
Etobicoke, ON · 2024 · Roof from 2024
Google“Just had my roof done . Its a beauty to look at once you hit my street. So many compliments from passerby. Thanks to Steve and Freddy for a job well done. I would definitely recommend this company to anyone who is having doubts about getting their roof done.. Thanks to the company for quick response, the job was completed as agreed upon.”
See this roof ↗3 photos · Deep Charcoal Mediterranean TileRoof completed April 30, 2024
Charmaine W.
Etobicoke, ON · 2024 · Roof from 2024
Google“Dave Brown was great”
12 detailed ratings · Read the full survey →Roof completed November 29, 2023
Jim and Jane B.
Toronto, ON · 2024 · Roof from 2023
GuildQuality“They were very skilled and professional! They could have improved on my project with a more thorough cleanup at the end. There were a lot of little things that had fallen in bushes and leaves that they just missed. I live in a Heritage home, a historic house that is protected by the providence of Ontario. I think just a little bit more communication during installation with the requirements of the Heritage homeowner, would be one suggestion for the future. The sales guys were really good, and the installers were excellent, but during installation, there were some minor issues in terms of modifications made to the brick, which I had just finished restoring that could have been done better. If they had just spoken and communicated with me, it would have been better.”
12 detailed ratings · Read the full survey →Roof completed December 13, 2023
“They were very skilled and professional!”
“Afterward, there were some issues with things that weren't picked up or cleaned up that were missed.”
Vito and Teresa V.
Etobicoke, ON · 2024 · Roof from 2023
GuildQuality“The product is excellent the installer was a true craftsman but it took a lot longer to install than I thought but in the end I would highly recommend it. Just communication with the timeline of installation”
12 detailed ratings · Read the full survey →Roof completed November 30, 2023
“The product is excellent the installer was a true craftsman but it took a lot longer to install than I thought but in the end I would highly recommend it.”
“The installation manager was very hard to get a hold of.”
“Very easy to communicate with and kept a very clean work site”
“Top notch”
“Very clean work site”
“There wasn't any problems but the installer kept me posted on things that were coming up and what I had to do and recommended certain things.”
“Like I said previously it took a lot longer than I thought some of the work schedule was unusual but in the end the job was completed”
Rob and Tracy G.
Etobicoke, ON · 2024 · Roof from 2023
GuildQuality“None really”
11 detailed ratings · Read the full survey →Roof completed November 30, 2023
“Installer was diligent and hard working and very pleasant to be around.”
“It’s hard to do. Given installer was working alone, he did ok.”
Rita and Nicholas P.
Etobicoke, ON · 2023 · Roof from 2023
GuildQuality“I recommend Interlock completely and without reservation. Honestly, I can't think of anything on which they could improve. It was honestly one of the best experiences I've had in dealing with any home improvement needs. I recommend them without reservation!”
11 detailed ratings · Read the full survey →Roof completed November 22, 2023
“I recommend Interlock completely and without reservation.”
“He was right on time, even a bit early but was waiting patiently.”
“Bruce explained the available options and advised me on issues which could arise if certain guidelines weren't followed. He recommended how to deal with alternatives.”
“They were great. Even my neighbors commented on how lovely and communicative they were.”
“I was kept informed at every stage. I didn't have to track them down. They contacted me in a timely fashion.”
“Completely!”
“Jeremy took his time to do a great job. He didn't rush anything so he could leave early. He addressed concerns I'd had about leaks in my old roof.”
“The site was kept clean. The materials were contained in a small area. The site was thoroughly cleaned at the end.”
“It looks great! They started much sooner than I expected and were timely. They took the time to do a thorough and professional job.”
Jennifer M.
Toronto, ON · 2023 · Roof from 2023
GuildQuality“The roof looks great. The installers did a good job. They were very friendly and helpful. It was a very positive experience.”
12 detailed ratings · Read the full survey →Roof completed November 21, 2023
“The roof looks great. The installers did a good job. They were very friendly and helpful.”
Peter Ware and Lynn H.
North York, ON · 2023 · Roof from 2023
GuildQuality“None I am overjoyed with the overall outcome of our new roof. It is absolutely esquite and added value to our home.”
1 detailed ratings · Read the full survey →Roof completed October 31, 2023
Muhammad Djamil and Hanna Dada M.
Scarborough, ON · 2023 · Roof from 2023
GuildQuality“The finished product speaks for itself, recommends itself. If anyone wants a recommendation I would be happy to comply.”
2 detailed ratings · Read the full survey →Roof completed August 25, 2023
“The finished product speaks for itself, recommends itself.”
“The installer showed a very high level of competence.”
Joseph B.
Toronto, ON · 2023 · Roof from 2023
GuildQuality“I wish it could be cheaper. I highly recommend the product!”
1 detailed ratings · Read the full survey →Roof completed June 19, 2023
Joseph T.
Toronto, ON · 2023 · Roof from 2023
GuildQuality“I recommend the product and the company, but I do not recommend the installer that came to my house, the work that he did, or the way he did it. I have requested a meeting with the president or vice president of the company in order to have someone come by to give my feedback. They kept saying they would set it up, and I have not gotten anything yet. Interlock Metal Roofing could have improved on having a more professional installer who keeps his job site clean.”
12 detailed ratings · Read the full survey →Roof completed May 23, 2023
“I recommend the product and the company, but I do not recommend the installer that came to my house.”
“The installer is the reason for my rating of a one.”
“The installer was messy and dirty, didn't coordinate with the other contractors, and left my property a mess with nails everywhere.”
Sarah S.
Scarborough, ON · 2023 · Roof from 2023
GuildQuality“See above comment.”
See this roof ↗1 photo · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed November 8, 2022
“Job was started/completed 'after' 12th week.”
Rudy G.
North York, ON · 2022 · Roof from 2022
GuildQuality“I had snow guards installed. Service tech Brad Cook was excellent. On time, knowledgeable, and courteous. Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Service not listed”
Roof completed June 30, 2008
View the original Google review ↗Don H.
North York, ON · 2022 · Roof from 2008
Google“Steve our installer was great”
12 detailed ratings · Read the full survey →Roof completed July 7, 2022
Kelly Vermeer and Ray F.
Toronto, ON · 2022 · Roof from 2022
GuildQuality“They could improve on the communication with the customer. My overall impression, it was a good experience. I would recommend them.”
11 detailed ratings · Read the full survey →Roof completed July 29, 2022
“There was a problem confirming the installation date.”
Andrew C.
Toronto, ON · 2022 · Roof from 2022
GuildQuality“Yes, I would recommend Interlock Roofing (see detailed remarks below) My roof is the envy of the street. Scheduling and notice, see my remarks above.”
10 detailed ratings · Read the full survey →Roof completed May 31, 2022
“Yes, I would recommend Interlock Roofing (see detailed remarks below) My roof is the envy of the street.”
“Dave was not only punctual, but a very knowledgeable man who gave me good and sincere advice. The man who proved to me that not all salesmen are 'crooks' !!!”
“Very knowledgeable and kind. A sincere and honest advisor I could depend on. The man who proved to me that not all salesmen are 'crooks'.”
“Completely professional and courteous, see my remarks below.”
“Moses and David were simply terrific. I already knew them from the job they had done for my brother and me a few years earlier, in 2019 at 29 & 31 Gwynne Ave. That's why I insisted on the same installers this time. It had to be Moses and no one else. That way I knew I could relax and rest assured nothing would go wrong, no corners would be cut, a great job would result.”
“Appears to be excellent quality, sure looks good !”
“Yes, very much so.”
“The wonderful Moses is a perfectionist who takes old fashioned pride in a job well done. I believe he did the job to the best of his ability and aimed to achieve the same high standard he would aim for at his own home. That's quite rare these days.”
“Well, no, not really. I believe the job could have been completed in November 2021 if appropriate consideration had been given to the emergency nature of the job (roof actively leaking) and my preferred installer, Moses, who was then available. Instead Moses was sent on other (non-leaking) jobs for a month before he left the country. This meant I had to wait for him until May 2022. However, the company did indeed send over the very nice & capable Steve in December to temporarily waterproof the roof for the winter and until Moses returned the next spring. So, ultimately it turned out well.”
Lorraine D.
Toronto, ON · 2022
GuildQuality“Great work man ship. On the original date agreed on. Everything else was good.”
12 detailed ratings · Read the full survey →Roof completed December 20, 2021
“Great work man ship.”
Gary Boucher and Nadia H.
Scarborough, ON · 2022 · Roof from 2021
GuildQuality“Definitely a roofing system that sells itself! When neighbors & friends take notice, I'm quite happy to share my Interlock roofing story, along with the names of the people involved; It's a story with a happy ending:)”
12 detailed ratings · Read the full survey →Roof completed December 2, 2021
“Definitely a roofing system that sells itself! When neighbors & friends take notice, I'm quite happy to share my Interlock roofing story, along with the names of the people involved; It's a story with a happy ending:)”
“Tony was a one man crew!”
Curtis J.
Toronto, ON · 2021
GuildQuality“I am happy with my new roof. The materials itself is very high quality and the roofers are professionals.”
12 detailed ratings · Read the full survey →Roof completed July 11, 2021
“I am happy with my new roof. The materials itself is very high quality and the roofers are professionals.”
Rolando and Roda A.
Scarborough, ON · 2021 · Roof from 2021
GuildQuality“It was easy to talk to and work with all of the knowledgeable people at Interlock. Before we committed to go with Interlock, we looked at several roofs in the area that had Interlock installed (using Google street view, due to a COVID-19 stay-at-home order); they all looked great. Tony started the installation work on April 5, 2021 and completed it on April 14, taking about 7 days of work.”
Roof completed April 14, 2021
View the original Google review ↗Scott M.
Toronto, ON · 2021 · Roof from 2021
Google“We were very impressed from the time John started to show us the sample of the product and how it is installed. Fastener and nails are all aluminum. John answered all our questions efficiently and fast. We changed color and style several times as we can't decide right away and end up getting black slate which is the perfect choice that matches my door color. Toma and his crew that came to install were professional. The end result is a gorgeous roof that can be seen from far away, you don't hear rain at all. I highly recommend this company to work with on a project like this. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed July 26, 2021
View the original Google review ↗Ruel L.
Scarborough, ON · 2021 · Roof from 2021
Google“Tony did not communicate the work with the owner, and the quality of the seams is not what I read in their public review. I didn't like the workmanship as a whole which is why I rated them a 3. Communication with the owners could improve. It is just basic, and I don't understand it. What I saw in the company's public review, and what I envisioned, I'd have to say my experience was not what I read.”
10 detailed ratings · Read the full survey →Roof completed March 29, 2021
“Tony did not communicate the work with the owner, and the quality of the seams is not what I read in their public review. I didn't like the workmanship as a whole which is why I rated them a 3.”
“I like him as a person, but I wasn't provided with enough knowledge to be comfortable to face some of the surprises. I think they should provide the best-detailed information to the customer.”
“Tony communicated with me through email asking for pics of the house, which I sent. He's not the kind of person I would prefer to interact with. It could be subjective, but he was somewhat not friendly and arrogant.”
“I didn't meet them. They came and did the job. Not the best with communication. The snow guard placement was not communicated. What I saw in the review, I didn't get it. I loved it and expected it, but it wasn't what I got.”
“I am satisfied with the materials, yes, but the installation no. The installation wasn't up to standard. I wish Tony could come to see the job. We only communicated through email.”
“When I look at it, there are dents and stuff, and it isn't completed right. It looks like it was done by someone with little experience.”
“No, I'm not happy with the results. I am happy with the professionalism, but those are two different things.”
“There was some delay. It was understandably due to the weather. I'm glad we waited.”
Akbar R.
Scarborough, ON · 2021
GuildQuality“Pleasant experience from start to finish! Excellent product”
Roof completed June 22, 2000
View the original Google review ↗Courtney B.
Toronto, ON · 2021 · Roof from 2000
Google“Expensive (3x normal shingles), but looks great and should never need replacement.”
12 detailed ratings · Read the full survey →Roof completed April 14, 2021
“Expensive (3x normal shingles), but looks great and should never need replacement.”
Scott M.
Toronto, ON · 2021 · Roof from 2021
GuildQuality“They have a great product and very good installation. They could improve communication. We leave messages and play telephone tag quite a bit.”
12 detailed ratings · Read the full survey →Roof completed October 20, 2020
“They have a great product and very good installation.”
“I had to chase them for an installation date.”
Richard L.
Toronto, ON · 2020
GuildQuality“They did an excellent job. They cleaned up and were very nice to deal with. None. I think they did a really great job. It was a good experience.”
11 detailed ratings · Read the full survey →Roof completed June 30, 2020
“They did an excellent job. They cleaned up and were very nice to deal with.”
“Six, if I could.”
James Scot M.
Toronto, ON · 2020
GuildQuality“Booking could be improved upon and having the crew work only at one job till completion would be best instead of going between 2 job sites”
12 detailed ratings · Read the full survey →Roof completed September 4, 2020
Delio Almeida and Christopher H.
Etobicoke, ON · 2020 · Roof from 2020
GuildQuality“Found this option based on what a neighbor installed. They’d done a lot of research looking for a roof similar to the slate they had in Switzerland. We worked with Bob to get the best option for us, and he was very honest and knowledgeable throughout the process. Two years on were very happy with the roof. I will say you do want to factor the snow/ice slide effect, and where the roof slope falls in relation to your car, etc. When it comes down, it can come down hard. They do install breakers to prevent any injury over walkouts, and we’ll install more in the future. All told, one of the best things we could do to permanently upgrade our home.”
Roof completed September 27, 2018
View the original Google review ↗Erika W.
Toronto, ON · 2020 · Roof from 2018
Google“Interlock Roofing has a very good product.”
See this roof ↗2 photos · Black Cedar Shingle12 detailed ratings · Read the full survey →Roof completed June 7, 2020
Peter M.
Toronto, ON · 2020 · Roof from 2020
GuildQuality“They could have had at least another to help strip the old shingles”
Roof completed May 11, 2020
All Interlock reviews on GuildQuality ↗Michael and Mary C.
Toronto, ON · 2020 · Roof from 2020
GuildQuality“Post installation service Disappointed with post installation service.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2019
“Just one person”
“All was good until I developed a minor problem and tried to get it resolved.”
“Undecided between 1 and 2. I developed a problem with snow and Ice which I did not have with my previous roof. After contacting Interlock, I felt as though they were Brushing me off and trying to avoid any responsibility for helping to solve the problem. I was able to convince the crew that came out to add more snow guards. Some more snow guards were put on to see if This could resolve the problem. We are hopeful that this solution will work. I felt though that the other solution suggested by Interlock (wire in eavestrough) would be very difficult for me to implement. Told that company doesn’t touch eavestrough and doesn’t know anyone who could do it. I would think it would be a small job to send someone out to do this from Interlock. I was disappointed at how rigid Interlock was in trying to resolve the problem. I had to insist that someone come on site to actually look at the roof and have a discussion about my concern. I would think that a company that has been in business for so long would be more adept in dealing with a customer concern. Perhaps more training of staff on how to deal with customer concerns is warranted.”
Agostino and Louisa B.
York, ON · 2020 · Roof from 2019
GuildQuality“I love the look of the roof, makes my house stand out in a very classy way on my street and its armour plated against all elements!!!”
Roof completed February 7, 2018
View the original Google review ↗Martin M.
Toronto, ON · 2019 · Roof from 2018
Google“Although he did a great job, there was only one installer. You need at least two. Na”
12 detailed ratings · Read the full survey →Roof completed July 31, 2019
Kim and Koichi H.
Scarborough, ON · 2019 · Roof from 2019
GuildQuality“Project was supposed to start in March, di not start until almost July.”
12 detailed ratings · Read the full survey →Roof completed July 1, 2019
“Tony does not communicate and most of the time does not return phone call or give updates of what is happening with the project.”
Roberto and Grace S.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“At current prices, with NO free snow guards and charging extra for flapper ventsfor kitchen and bathroom, the friend would have to be well-heeled. Your roof nowcosts almost 4 TIMES the cost of an asphalt one. A yacht club I belong to installeda new roof about 2 years ago, and I was on the decision-making committee . They startedwanting asphalt, but ended up getting metal, largely because of my input. Interlock wasconsidered, but was too expensive. They bought a steel roof, also installed in small sections, which looked like tile. It went on strapping. The company who did it gave a very good price (much lower than yours) because of the great publicity - all the club members,their guests and visiting cruisers would get to see it and maybe want one like it. So far,they are thrilled with it. If the price difference is substantial, I might get the same for mynext roof. Although Angelo claims strapped roofs have problems, I bought a strapped steelroof once already, about 10 years ago, and so far it seems just fine. Pricing. And speed of delivering the guarantee - I don't believe I've received it yet. The realtor I am currently dealing with is of the opinion that putting a metal roof on a house youwant to sell soon is a waste of money. Most buyers are impressed enough with a new asphaltroof, which is much cheaper. Metal roofs do not provide a good return on the investment forre-sale.I was told that Interlock is now using metal roof vents because there were problems (raccoons etc. andbrittle with age breaking under snow slides) with the former plastic ones - AND Interlock made customerspay for the fix. This was not reassuring news. They should have been metal in the first place. I haveseveral Interlock roofs with plastic roof vents.The 2 flapper vents I had installed (still plastic, I believe) each got a snow guard installed above the vent.I was not impressed with the fact that this new policy was NOT mentioned when I was ordering snowguards, and that I ended up paying for snow guards to protect vents that should have been metal andnot in need of protection.”
11 detailed ratings · Read the full survey →Roof completed July 13, 2019
“At current prices, with NO free snow guards and charging extra for flapper ventsfor kitchen and bathroom, the friend would have to be well-heeled.”
Sheila and Gordon C.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“They could have communicated better and responded quicker.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2019
Deborah and Martin C.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“We were hamstrung by bad weather, but scheduling was an issue.”
12 detailed ratings · Read the full survey →Roof completed June 22, 2019
“It was difficult to schedule, but it wasn't anybody's fault.”
Lorraine D.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“We could have been told upfront that the we need the additional venting as a solution as our existing vents had spray foam insulation over them.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed June 11, 2019
Janine and Wayne L.
Scarborough, ON · 2019 · Roof from 2019
GuildQuality“We are all well aware of the problems associated with original contract and discussions with Dave Braund brown We are all well aware of the problems associated with original contract and discussions with Dave Brown. The roof looks great! We are very pleased. Bob Shirer”
See this roof ↗8 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed June 25, 2019
Paul M.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“overall length of time taken was too long. should have been two people laying during the project and more people sooner for stripping.”
12 detailed ratings · Read the full survey →Roof completed May 3, 2019
William McLeod and Katherine A.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“Yes!”
1 detailed ratings · Read the full survey →Roof completed April 30, 2019
“Yes!”
Patricia C.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“I don't think they could have improved anywhere. They were professional and the project was done quickly and professionally. I would recommend them to anyone.”
12 detailed ratings · Read the full survey →Roof completed January 17, 2019
John and Virginia S.
Etobicoke, ON · 2019 · Roof from 2019
GuildQuality“No suggestions Bob is going to leave the excess supplies so that I will have color matched tiles if I need to do a future repair. He has promised to drop them off when he is in the area.”
9 detailed ratings · Read the full survey →Roof completed January 28, 2019
Simon P.
Toronto, ON · 2019 · Roof from 2019
GuildQuality“I think they could have improved the initial sales meeting. He was supposed to be back in once they completed the job. I have not seen him. He said he could be back to have a look once everything was complete. There has been no contact yet.”
12 detailed ratings · Read the full survey →Roof completed November 1, 2018
Sarah Surkos and Ian D.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“I am very happy with the roof. I am very happy with the work done.”
1 detailed ratings · Read the full survey →Roof completed October 23, 2018
“I am very happy with the roof. I am very happy with the work done.”
Josef Vykydal and Margarte H.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“Need more people to finish the job in a day or two instead of the whole week. Leaf guards should be installed like my two neighbors.”
12 detailed ratings · Read the full survey →Roof completed November 20, 2018
Kitty L.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“I had a concern with the safety issues. There was one man working on my roof & I was not home at the time. I was afraid he would fall or something would happen to him.”
11 detailed ratings · Read the full survey →Roof completed November 15, 2018
Patty W.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“Better communication in regards to the changing start date of the project.”
12 detailed ratings · Read the full survey →Roof completed September 27, 2018
Erika W.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“The company could have improved on their timeliness.”
12 detailed ratings · Read the full survey →Roof completed September 9, 2018
Gren and Shirley M.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“Underlayment should be GP Grace on the edges and around skylights. Vents should be Maximum 3xx series. I still have leak in the corner of skylight not fixed after several attempts. I still have leak near skylight corner to be repaired.”
12 detailed ratings · Read the full survey →Roof completed August 1, 2018
Boris and Irina G.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on communication. The start date changed and I did not know they were coming out one time.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2018
Murray D.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“I highly recommend them because I'm happy with my roof.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed July 10, 2018
Rohanie B.
Scarborough, ON · 2018 · Roof from 2018
GuildQuality“They needed more than one guy there the whole time.”
12 detailed ratings · Read the full survey →Roof completed August 28, 2018
Matthew and Natasha C.
Etobicoke, ON · 2018 · Roof from 2018
GuildQuality“There was one thing we disagreed on (type of vent to be replaced) but they quickly dealt with the issue and replaced the vents without much arguing and at no additional cost.”
12 detailed ratings · Read the full survey →Roof completed July 17, 2018
Eva Roser and Myroslava T.
Scarborough, ON · 2018 · Roof from 2018
GuildQuality“You have a happy customer here.”
12 detailed ratings · Read the full survey →Roof completed August 8, 2018
“Jeremy was excellent, one day his helper didn't show up.”
Lois and Ross B.
Scarborough, ON · 2018 · Roof from 2018
GuildQuality“Provide more snow guard with initial quote.”
12 detailed ratings · Read the full survey →Roof completed July 11, 2018
Peter T.
Scarborough, ON · 2018 · Roof from 2018
GuildQuality“I feel that they could have improved upon daily communication. Especially with upon updates with scheduling.”
12 detailed ratings · Read the full survey →Roof completed June 26, 2018
Mark and Kristina L.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“Thank you to Bob and the entire Interlock Roofing Team. This was truly a seamless, highly professional project. Service was prompt and courteous. All concerns were addressed immediately and with great satisfaction. I will definitely recommend this reputable company. It is obvious to me that pride in the product and workmanship are of utmost importance. Thank you once again!”
12 detailed ratings · Read the full survey →Roof completed June 13, 2018
Assunta Del Giudice and Ottavio A.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“~getting the facts correct about the City grant program~communicating clearly and effectively”
12 detailed ratings · Read the full survey →Roof completed May 22, 2018
Thomas Toner and Caitlin B.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“We were very happy!”
12 detailed ratings · Read the full survey →Roof completed May 31, 2018
Erna L.
Etobicoke, ON · 2018 · Roof from 2018
GuildQuality“How the guys can speak english better so they can discuss the job with him. It was on short notice and it was done quickly as needed, so that was good.”
11 detailed ratings · Read the full survey →Roof completed May 9, 2018
“The employee's english is very poor.”
Sheila C.
Scarborough, ON · 2018 · Roof from 2018
GuildQuality“My decision to even look at this product was because of Susan. Susan's professionalism and knowledge about the product was outstanding. Also, her care for the customer was 2nd to none. Overall I had a great experience with the staff of interlock roofing.”
4 detailed ratings · Read the full survey →Roof completed May 9, 2018
Arthur T.
North York, ON · 2018
GuildQuality“I think they could have improved by making the extra phone call to let us know what happened. I think the weather was an issue.”
11 detailed ratings · Read the full survey →Roof completed April 4, 2018
James and Anna H.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“Considering the time of year I'm impressed that it was able to be completed in the winter weather,maybe have a second person on the crew to speed up the process,”
12 detailed ratings · Read the full survey →Roof completed February 7, 2018
Martin M.
Toronto, ON · 2018 · Roof from 2018
GuildQuality“None”
12 detailed ratings · Read the full survey →Roof completed December 14, 2017
Thomas and Judith C.
Toronto, ON · 2018 · Roof from 2017
GuildQuality“After receiving a lien in error and not having much cooperation in rectifying the manner, we would currently hesitate in recommending the product... too much stress with the process. (1) This was a new build. We were assured that the installers will be able to prep for the installation from the architectural drawings. They decided at the last minute that they couldn't.”
12 detailed ratings · Read the full survey →Roof completed November 7, 2017
“After receiving a lien in error.”
Sebastian and Patrycja N.
Etobicoke, ON · 2017 · Roof from 2017
GuildQuality“We are very surprised that no supervisory staff came around at least once during work or right after completion (maybe they did and we didn't know it). Also thought the sales rep would contact or visit during the job. We requested that photos taken during the installation - particularly of the fixing of the sway - be sent to us but received nothing so far.”
12 detailed ratings · Read the full survey →Roof completed November 28, 2017
Peter and Marie-Paul G.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“Yes I would recommend Interlock Roofing to a friend with a bit of caution. $22,000 is a lot of money and plus the extra $560 for the skylight just doesn’t sell well. As nice as a product may be the bottom line is that people are working harder for the same pay or even getting paid less. I would stress that they make sure they really want to go with a metal roof because like myself they would have to finance it with interest. First of all interlock roofs did not respond to my first request to get a quote. It was not till the second time and two weeks later did I get a response from Interlock Roof. Also the roof installer English wasn’t good so communication was limited. I can forgive this because I am a son of immigrant parents whose English is still not that great. Only that because of the skylight did communication mattered and that could make future customers uncomfortable.”
12 detailed ratings · Read the full survey →Roof completed October 12, 2017
“The presentation of the product was ok but I learned more about interlock through the web site. But main issue was the skylight. Angelo made me believe that I could go to a Home Depot and just pick one up when in fact I had to custom order it. I only found out during the roof installation which held back the job buy a few days. The skylight costed me $269.85 plus $169.50 for a site inspection and finally $120 for delivery. I would of like to shop around for a better price but it was all last minute. I trust Angelo means well but it puts his rep in question.”
“Yes I would recommend Interlock Roofing to a friend with a bit of caution. $22,000 is a lot of money and plus the extra $560 for the skylight just doesn’t sell well. As nice as a product may be the bottom line is that people are working harder for the same pay or even getting paid less. I would stress that they make sure they really want to go with a metal roof because like myself they would have to finance it with interest.”
Alcinda B.
North York, ON · 2017 · Roof from 2017
GuildQuality“I would highly recommend Interlock Roofing. They were on time. They are very clean and did a very good job.”
11 detailed ratings · Read the full survey →Roof completed September 28, 2017
Patricia Carr and Richard S.
York, ON · 2017 · Roof from 2017
GuildQuality“I haven't received the warranty for the shingles yet.”
11 detailed ratings · Read the full survey →Roof completed September 21, 2017
“I told him I don't want a short-cut and the whole shingle.”
Rosalia M.
Etobicoke, ON · 2017 · Roof from 2017
GuildQuality“Interlock Roofing could have improved on being more clear about the work details for the garage roof. I highly recommend Interlock Roofing.I have received a lot of compliments from my neighbors. The ice blocks above my garage and doors looks beautiful.The workmanship and quality seems to be good, only time will tell.”
10 detailed ratings · Read the full survey →Roof completed September 11, 2017
“When I was given the quote for the garage roof it did not list that it was only for the front of the garage, and that I would have to pay extra for the back of the garage.”
Marina and Sabrina R.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“One time I called and I spoke to one of your staff and then they were not nice on the phone. I asked to have an estimate on the roof and they told me that it was expensive. They assumed I did not know it was expensive. I told them not to come. They kept telling me they were expensive. I canceled it. Then a few weeks later I called again because another friend told me about Interlock and I called again and I spoke to Dave. He is the best. He is excellent. The first time I called I was not very happy with the customer service from one of the staff. I don't want to mention the name, I don't want to cause trouble. That was the first encounter and I was not happy. I know it's expensive. Mention to all of the staff when you talk to a customer no matter who, provide good service to customers. When they call, even though they may not be able to use the company, be willing to help. That is good customer service. I did not tell Dave about this but wanted to include it in the customer survey.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2017
“Perfect!”
“They told me 6-8 weeks, and they were not on the schedule. I was called and they said it was back ordered. It took quite a while to get the job done.”
Albert Tran and Karen T.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“More clarity at the outset on who is responsible for what during the installation process particularly in respect to outstanding matters to be dealt with e.g. possible need for repair to roof decking, number of snow guards to be installed. This was a high dollar value project for us and there were some moments where my confidence was a bit shaken but Chris and Bruce did restore it pretty quickly. Thank you.”
12 detailed ratings · Read the full survey →Roof completed September 10, 2017
“On August 21st we received a phone call on a Monday morning at 8:00 AM advising that the technician would be arriving at 9:00 AM to begin the installation, as another project was delayed and someone was available.”
Peter and Merci G.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“Your company representative doesn't explain about the complete work on contract paper.”
4 detailed ratings · Read the full survey →Roof completed October 5, 2017
Ahsan S.
Scarborough, ON · 2017 · Roof from 2024
GuildQuality“I would suggest that the sales rep come back after the work is completed and have a satisfaction conversation. There was no one that came back to look at the job. The roofers collected the last paycheck. I expected someone to come back and reexamine the roof with me to see if I had any questions or concerns.”
11 detailed ratings · Read the full survey →Roof completed September 21, 2017
Anthony and Maryalyn W.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“We are very impressed with the service, installation and quality of product.”
11 detailed ratings · Read the full survey →Roof completed October 5, 2017
Nicole S.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“I had to buy the skylights myself. If they would have done it it would have been a much smoother process.”
12 detailed ratings · Read the full survey →Roof completed September 22, 2017
Caryl Chen-See and Paulette R.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“On our contract in states that the project would begin within six to eight weeks. We were contacted three weeks into the contract to say that the Roofers would be on site the following day. This should have been handled better and we should have been given more lead time to make our arrangements. We would also like to recognized the Installer's Manager (sorry, his name slip me at this time) for getting us a skylight to replace the one that we had.”
12 detailed ratings · Read the full survey →Roof completed September 19, 2017
Heather and Greg B.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“The installer can improve his knowledge of English and he doesn't address what he wants to say.”
11 detailed ratings · Read the full survey →Roof completed August 15, 2017
“The installer said he would call when he got there but he didn't call.”
Errol and Wendy C.
Scarborough, ON · 2017 · Roof from 2017
GuildQuality“There was a little mix up on one of the properties where the installer didn't have all of the stuff he needed, such as the snow guards and a few of the cap pieces. They arranged a Fed Ex delivery to the house with my name on it. I was not informed of the fact that this was going to happen. The tenants in the house signed for it and didn't explain to me. They didn't open it and told me it came. I thought it was some sort of fraud because no one told me. The installer went the next day to pick up the pieces at the warehouse, so then he had to take them back later. That was a bit of a time wasting mess. I spent time with my credit card people to see if it was fraud for something that had been delivered. **She is answering this survey for all four of her properties done by Interlock.** One of the things that I didn't find terribly great was the metal companies who were doing steel, they were doing thirty snow guards at no cost and your limit is fifteen, which is not really enough for most places. It would be nice if a few more would be included. Also, I wish you would've moved to metal from plastic a little faster so I would've got them on the first two roofs.”
11 detailed ratings · Read the full survey →Roof completed June 23, 2017
“I really didn't have much to do with the employees since I'm not living in the houses where they were working. It depends which employee you're asking about.”
“As far as I know.”
Sheila C.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“Updates on timing”
12 detailed ratings · Read the full survey →Roof completed June 24, 2017
Deborah W.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“The worker doing the job could do with an assistant.As a home owner I was worried about him working alone.”
12 detailed ratings · Read the full survey →Roof completed May 12, 2017
Stephen R.
Scarborough, ON · 2017
GuildQuality“My issues were really around the City of Toronto Cool Roof rebate program which I have already addressed with Interlock.Communications with the company were a bit tricky - it was hard to escalate my problem as it is not clear where head office is or who the executive team is. More transparency on the part of the parent company is advisable. It felt a bit shady when I couldn't find this information easily.”
12 detailed ratings · Read the full survey →Roof completed December 23, 2016
Jill L.
Toronto, ON · 2017 · Roof from 2016
GuildQuality“None.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed January 7, 2017
Bo Pang and Zhen Kun L.
Toronto, ON · 2017 · Roof from 2017
GuildQuality“the cost is a problem for recommendations.”
12 detailed ratings · Read the full survey →Roof completed November 15, 2016
Burke Moffat and Alejandra B.
Toronto, ON · 2016
GuildQuality“A lot of us do not know anything about this product and how it was to be installed. I would have preferred a layout of the roof to where the snow breakers would have been installed. This would help others. I thought I understood and feel there are snow breakers missing. ( maybe) Thank You”
11 detailed ratings · Read the full survey →Roof completed November 1, 2016
Don and Pat D.
Toronto, ON · 2016 · Roof from 2016
GuildQuality“The crew scheduled to perform the job shall be properly instructed about the job specific requirements in accordance with the Contract documents, technical requirements and customer preferences. Special thanks to Ted Jarvis for his advice and efforts in directing and managing this job when we discovered some structural deficiencies(repaired at additional cost).The excessive heat during summer play a big role during roof installation. Contractors and their installation crews worked hard but they often forgot that the customers pay their salaries and they have to provide the good quality of their performed work.”
12 detailed ratings · Read the full survey →Roof completed September 14, 2016
Sherban Pavelescu and Nora P.
Toronto, ON · 2016 · Roof from 2016
GuildQuality“I think they could improve their communication of time, in terms of any delays.”
12 detailed ratings · Read the full survey →Roof completed August 25, 2016
Kevin Chong and Leanne C.
Toronto, ON · 2016 · Roof from 2016
GuildQuality“Sales presentation mentioned Eco-Roof rebate and that further details would be provided. Repeated calls to sales person were not returned.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed July 31, 2016
Chris and Jen F.
Toronto, ON · 2016
GuildQuality“No, other than the length timing of the job everything else was fine. We are very happy with everything I had no complaint and no issues except for the crew situation. If I am told I would have a crew by the salesperson it should be kept that way. Tony worked out very well as one person.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2016
“It could have been cleaned up more there were screws and material left behind.”
“We asked that it be done by a certain date and it was not. We were told we would have a crew and we only had one person. I was upset with that but the one person we had was Tony and he was incredible.”
Gloria and Steve G.
Scarborough, ON · 2016 · Roof from 2016
GuildQuality“The quoting process. The quote was clear but it wasn't formally written out on a form. After the job was completed, but there hasn't been any expectation or communication on the warranty I'm supposed to receive for my roof, which I still don't have.In regards to GuildQuality: I've been difficult to reach, but I appreciate how diligent the surveyors have been in reaching out to me!”
11 detailed ratings · Read the full survey →Roof completed May 25, 2016
Neil Bartley and Virginia L.
Scarborough, ON · 2016 · Roof from 2016
GuildQuality“Your company is not represented very well by the person they sent to my home. I went to my lawyer and am waiting on my check to come back. If it doesn't, I'll have to go to a paralegal to get it back. I'm very upset.”
4 detailed ratings · Read the full survey →Roof completed April 15, 2016
“I did not like the way he operated. I cancelled my order. I'm so upset with Interlock Roofing, you would not believe it!”
“I've never heard from the man. From the time he left here I tried his number again and again and did not get one word saying he got my message. I did not like him.”
“I never would.”
Sonia M.
Toronto, ON · 2016
GuildQuality“My likeliness to recommend Interlock to a friend depends on how they resolve the issue I have with my kitchen fan. They could have improved on the cleanup and the followup of the concern I have with the kitchen fan. My concerns are with the cleanliness and with the kitchen fan making a grinding sound.”
12 detailed ratings · Read the full survey →Roof completed August 6, 2015
“He was awesome.”
“They left nails in the yard.”
“I thought the guy had done a good job cleaning, but as I go through my yard I keep finding a lot of nails and really big stuff like shingles bigger than my hand. I am not thrilled with the cleanup. My kitchen exhaust fan makes a grinding sound and I think it may be from a nail that fell in.”
“I asked them about the kitchen fan and I haven't heard back from them.”
“My likeliness to recommend Interlock to a friend depends on how they resolve the issue I have with my kitchen fan.”
Anna and Lalit C.
North york, ON · 2015 · Roof from 2015
GuildQuality“Better communication regarding the need to reschedule the visit of the installation crew. There were several times that the crew did not show up on the agreed to day. After the fact, I was informed about the reason and I had to contact Ron Aqwa to find out why the crew didn't show up.”
12 detailed ratings · Read the full survey →Roof completed August 5, 2015
Kenton Dulling and Carrie A.
Toronto, ON · 2015 · Roof from 2015
GuildQuality“They said that they were going to do it within 2 months. They were a little late but they didn't give me a heads up when they were going to start or finish.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2015
Debbie C.
Scarborough, ON · 2015
GuildQuality“For the upcoming roof project over my garage I would appreciate if it can start no later than 15 June 2015.Thank you.Krystian szczyrba Keep the good work and customer relations which I appreciate.”
11 detailed ratings · Read the full survey →Roof completed May 6, 2015
“To be decided trough examination over the winter time.”
“To be decided trough examination over the winter time.”
“To be decided trough examination over the winter time.”
Krystian S.
Scarborough, ON · 2015
GuildQuality“One of them moved some stuff out of the way and they didn't put it back until I asked them to.”
11 detailed ratings · Read the full survey →Roof completed December 5, 2014
Sheila C.
Scarborough, ON · 2015 · Roof from 2014
GuildQuality“I can't think of anything.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2014
Maria and Jan S.
Etobicoke, ON · 2014 · Roof from 2014
GuildQuality“I am still waiting on my final invoice.”
12 detailed ratings · Read the full survey →Roof completed September 15, 2014
Fuad C.
Toronto, ON · 2014 · Roof from 2014
GuildQuality“Communication in the office could have improved.”
12 detailed ratings · Read the full survey →Roof completed August 14, 2014
Alan and Michele B.
Scarborough, ON · 2014 · Roof from 2014
GuildQuality“I'm very happy with the job.”
12 detailed ratings · Read the full survey →Roof completed August 19, 2014
John and Delailah B.
Scarborough, ON · 2014 · Roof from 2014
GuildQuality“Choosing slightly less extreme cost examples for comparing asphalt to metal roofs would have more impact for me.I found the sales approach pushy. If you have confidence in your product, you shouldn't require someone to sign-up right away.”
4 detailed ratings · Read the full survey →Roof completed October 20, 2014
Ryan M.
Toronto, ON · 2014 · Roof from 2014
GuildQuality“Interlock did exceptionally well while working on my project. Tony did a fabulous job. Thanks Interlock and thanks to Bob and Tony.”
12 detailed ratings · Read the full survey →Roof completed August 19, 2014
Sunny and Figen I.
North York, ON · 2014 · Roof from 2014
GuildQuality“Cancelling the contract within the 10-day cooling off period was a nightmare and Adam was hostile to the point of being abusive. There was no phone number and process for doing so, hence the creation of mistrust.”
4 detailed ratings · Read the full survey →Roof completed October 18, 2014
Ivor R.
Toronto, ON · 2014 · Roof from 2014
GuildQuality“I think Interlock Roofing could improve on their project management. Dave was very good at selling and explaining the product, but other companies climbed up on the roof and took photos to explain areas of concern. I would have preferred that someone from Interlock had taken photos of the roof, and I would have liked Dave to have called when the work was being done and completed to check on the project and do an assessment. I don't climb up on the roof so I don't know if the job was done properly. I'm concerned about problems that could occur in a few years when the installation warranty has expired. I would have expected more customer service given the amount of money we spent for the project. I would like for someone to come and take photos so I know that the job was done done correctly.”
12 detailed ratings · Read the full survey →Roof completed June 17, 2014
Elenor B.
Toronto, ON · 2014 · Roof from 2014
GuildQuality“Their roof was okay. I've had it for a couple of months. I have not had to call anybody about a warranty. The workers were great. If I was to do this project again, I would push back against the salesperson and say, "No you will wait your turn; I will finish my research." They need to work on the pushiness of their sales people. They said that I would be getting my lifetime warranty but I am still waiting for it.”
3 detailed ratings · Read the full survey →Roof completed August 9, 2014
“Their roof was okay. I've had it for a couple of months. I have not had to call anybody about a warranty. The workers were great. If I was to do this project again, I would push back against the salesperson and say, "No you will wait your turn; I will finish my research."”
Paul S.
Toronto, ON · 2014 · Roof from 2014
GuildQuality“They should have the roofing vent that is made with the product. Right now they use vinyl but they should use the same materials as the rest of the product. I'm happy with it. I hope it works as well as they said it would.”
11 detailed ratings · Read the full survey →Roof completed April 11, 2014
“It was a harsh winter.”
Dennis Kwong and Angela W.
Scarborough, ON · 2014 · Roof from 2014
GuildQuality“Eleazor Genge was the foreman of the team of roofing contractors supplied by Interlock Metal Roofing (Ontario) Ltd. to reroof our house at the address above. The job was started in 2011 and completed in 2012 and involved both the installation of a new aluminum sloped roof and a new flat roof covered by a heavy rubber membrane. This job was very technical in that the roof was a complex series of dormers set on a steep pitch.”
Roof completed October 14, 2011
Mark Quail and Lisa H.
Toronto, ON · 2012 · Roof from 2011
“Re: Roofing installation on House and detached Garage. We became interested in your product when we saw a neighbor’s, (Len Sylvester) house roof during our investigation into a roof replacement. Although the pricing was expensive, the look, warranty, neighborhood references and benefits of an Interlock roof, persuaded us to contract with you. The installation of an aluminum black slate roof on our house and garage is just being completed today. We are very satisfied with the result. It looks magnificent, and our neighbors are already commenting on the beautiful appearance. Moses and Fred were sent as our installation team, and we are very happy they were assigned to our job site. They are both extremely hard-working. They put in long hours during a very hot, humid summer period. Their work was professional, friendly to us and considerate of our neighbors. Moses’ experience and attention to detail have produced an excellent result on a complex roof structure. We look forward to many years of satisfaction and a return on our investment when we eventually sell our home.”
Roof completed September 3, 2011
John and Sandy E.
Toronto, ON · 2011 · Roof from 2011
“Hello Dave, I'm writing to you on behalf of my wife, Lillian, and myself to express our appreciation and satisfaction with the installation of the aluminum roofing that you arranged to have done. It is a perfect fit for the exterior styling of our home and creates a very favourable and unique compliment to its architecture. We have had several of our neighbor comment on it, and express how attractive it is. I have explained to them that not only does the roof look good, it is also beneficial in many other ways - resistance to rusting, better insulation and cooling of the house, anti-varmint proof, etc. I also tell them about your 50-year transferable warranty that certainly adds to the resale value of our house. I also want to express our complete satisfaction with the installers - they were in every way courteous, conscientious, and professional with not only the work they did; but with the cleanup after the work was done, and in their conversations with Lil and myself. I respect the full hours they laboured in an area of the house I would never attempt to venture, Luckily the days weren't too sweltering. In closing, let me say that I would definitely recommend your product and services to anyone contemplating the replacement of their home's roof.”
Roof completed May 23, 2007
Lillian and Bill K.
Scarborough, ON · 2007 · Roof from 2007
“We wanted to let you know how pleased we are with our new Interlock Roof. The installers, who worked on our house, as well as being friendly, courteous and knowledgeable about the product, worked quickly and efficiently. They tidied as they went along and kept us informed about the progress of their work.”
Roof completed February 11, 1999
Ben G.
Scarborough, ON · 1999 · Roof from 1999
“Most home purchases are made on emotion rather than based on logic. Purchasers often fail to recognize basic elements of a house that would have an enormous effect on their purchase and liability. That's why people should engage the services of a certified Home Inspector.”
Roof completed March 25, 1998
All Interlock reviews on GuildQuality ↗Graham B.
Toronto, ON · 1998
GuildQuality“Brad was very helpful today. Polite, punctual and knowledgeable.”
Roof completed April 30, 2008
Sue M.
Pickering, ON · 2026 · Roof from 2008
Google“Efficient and great job .”
Roof completed October 31, 2022
Joanne B.
Lynden, ON · 2026 · Roof from 2022
Google“So glag service tech guy was able to come a day early. I”
Roof completed May 29, 2008
Phyllis B.
Fort Erie, ON · 2026 · Roof from 2008
Google“Brad did an awesome job extremely happy”
Roof completed July 15, 2013
Ross V.
Woodbridge, ON · 2026 · Roof from 2013
Google“Excellent Service, so happy with the work and the support. Brad provide a great inspection after sale to ensure installation was done properly.”
See this roof ↗1 photo · Colonial Brown SlateRoof completed September 30, 2024
View the original Google review ↗Pegah D.
Ottawa, ON · 2026
Google“We wanted some extra roof ice breakers installed on our roof. The men were super friendly and did a wonderful job”
Roof completed September 15, 2015
View the original Google review ↗Olivia J.
Stittsville, ON · 2026
Google“Excellent job!”
Roof completed August 3, 2002
View the original Google review ↗Bob and Diane C.
Cambridge, ON · 2026
Google“Experienced installer in steel roofing -Was able to add more snow guards with no issues thanks!”
See this roof ↗3 photos · Musket Grey Cedar ShingleRoof completed April 28, 2018
View the original Google review ↗Silvia M.
Guelph, ON · 2026
Google“Bruce walked me through the process of the installation process for the aluminum roof and gave me an estimate. Steve the installer did a good job, I am happy with my new aluminum roof.”
Roof completed September 16, 2026
View the original Google review ↗Daniel C.
Brampton, ON · 2026
Google“Brad was awesome. What a trooper. Great workmanship and wonderful personality. He is the an awesome person. Great company too. Highly recommend it.”
Roof completed August 7, 2018
View the original Google review ↗Colomba V.
Pickering, ON · 2026 · Roof from 2018
Google“Our metal roof was installed just under 5 years ago; and had sprung a small leak. I emailed them to have them look into it, as it has a lifetime warranty. Within hours they called me and scheduled a service call for the next morning. Ken came by right on time, and quickly was on the roof looking at potential causes. He identified an area where it looked like the roof was dipping a bit, right above the leak. When he removed the shingles there he noticed there were some nails through the sunroof, and likely the cause of the issue. He placed some membrane, and re-applied the singles. He had also identified some facia boards that could use some caulking to reduce other areas of potential water incursion, and filled those in. Really impressed with Ken and how he’s worked to ensure the problem is resolved. Update: We had an issue with the ridge venting, called their support and the sent Ken out to check them out. He identified that the wider version of the vent caps should have been used and set an appointment with me for him to come and replace them all. He’s just been back to do that work, took 2 hours and left everything spotless. Fantastic customer service.”
Roof completed April 29, 2020
View the original Google review ↗James E.
King City, ON · 2026 · Roof from 2026
Google“That's the second time I have called the company for a project, so it is because we are very happy with everything.”
12 detailed ratings · Read the full survey →Roof completed July 14, 2026
“If I can say a 10, I will say a 10.”
“Amazing!”
“Yes, at 100%.”
“Really, that's the best one.”
“Of course!”
“He was here on Sunday to see something, and everything will probably be resolved next week or in the next two weeks. So, I am very satisfied.”
Carolyne C.
Grimsby, ON · 2026
GuildQuality“Very professional service . Good quality of work”
See this roof ↗3 photos · Tudor Brown Slate11 detailed ratings · Read the full survey →Roof completed July 21, 2026
“Very professional service . Good quality of work”
“Initially there was a delay and I had to call . But once I got the dates , everything went very well”
“Very knowledgeable”
Beena Mathew and Anil J.
Sudbury, ON · 2026
GuildQuality“John and his crew did an amazing job on our roof. It looks absolutely outstanding. There was no cleanup after they cleaned everything up. They are very professional. They have an amazing warranty that is transferable. I highly recommend them.”
Roof completed August 15, 2026
View the original Google review ↗Sean S.
Belleville, ON · 2026 · Roof from 2026
Google“I had additional snow guards installed on my Interlock Roofing Systems shingles. The work was done by Ken Moore. I have only praise to offer for the work this man did to my place. Sure, the product is good, but people like Ken make the company what it is: a reliable entity. I have had other less pleasant interactions with other people from the company, and, honestly, Ken's work confirmed that the human factor is important to a company's reputation. Kudos to Ken for a job well done.”
Roof completed March 7, 2006
View the original Google review ↗Hugues C.
Orleans, ON · 2026 · Roof from 2006
Google“Brad and Ken were out to replace some old skylights for us and install some new snow guards. They were very friendly and professional! The work took an extra day due to some severe inclement weather but we were not charged any additional fees beyond the quote which was appreciated! I would definitely have them back out for any future roofing issues and felt that they were extremely knowledgeable.”
Roof completed July 6, 2006
View the original Google review ↗Jamie Leigh G.
Sebringville, ON · 2026 · Roof from 2006
Google“From start to finish Interlock Roofing exceeded our expectations. We have a steep roof with dormers/intricate angles and many roofers denied the job. We felt completely confident throughout the whole process that we chose the best type of roof for life on Georgian Bay. Bruce was incredible form beginning to end. The installation team, John Sr., John Jr. and CJ, were incredible. They made sure everything was cleaned up and organized daily. They worked from day to evening, no matter the weather to ensure the job was done in a timely matter. Highly recommend Interlock Roofing aluminum roofing!”
Roof completed July 31, 2026
Marj M.
Midland, ON · 2026 · Roof from 2026
Google“Our contract with Interlock dates back to July 17/01. Ken was the first company representative that listened to us and promised to solve the leakage. His dedication to fixing the roof properly was very much appreciated.”
Bob D.
Shallow Lake, ON · 2026 · Roof from 2001
Google“Our experience with Interlock was top notch. Bruce Mehuys was tremendous to deal with. We appreciated the personal visit to the site of our new home and he facilitated the transaction from beginning to end. John, John Jr and Christopher were great to deal with during the installation process. Our roof system has numerous gables and dormers making the project a challenging one. They handled it with ease. We unreservedly recommend the Interlock product and the staff. Thanks for a great experience”
Roof completed July 30, 2026
Jim S.
Sudbury, ON · 2026 · Roof from 2026
Google“I don't normally write reviews, but Interlock Roofing has earned an exception. Over the years, we have dealt with several roofing companies, and our experience with Interlock Roofing has been the best by far. Our roof is very complex, with numerous peaks and valleys, making it a challenging project. The team completed the installation with outstanding workmanship, and we have not had a single leak in the six years since the roof was installed. The customer service has been equally impressive. Bruce, our sales representative, has been exceptional—professional, knowledgeable, and always responsive whenever we have needed assistance. We highly recommend Interlock Roofing to anyone looking for quality workmanship and outstanding customer service. They have exceeded our expectations, and we are happy to give them a well-deserved five-star rating. ★★★★★ Wayne and Janet Ablitt”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed November 4, 2019
“There were some problems with the weather so it was hard to schedule.”
Wayne A.
Greater Sudbury, ON · 2026 · Roof from 2019
Google“We have had our second house done and the service is great. We are very happy with the work. Would recommend this company.”
Roof completed July 11, 2021
Lynne A.
Russell, ON · 2026
Google“Ken did a great job to fix my roof !”
Roof completed August 23, 2012
S R.
St-Albert, ON · 2026 · Roof from 2012
Google“In an earlier review, I expressed frustration with certain aspects of the post installation service, but the company (Cheri) went above and beyond in addressing my concerns and responded in a manner that deserves special recognition. It's highly unusual in the home renovation sector for companies to be responsive to customer queries/requests once the work is completed, so I was surprised and pleased that the company places a great premium on ensuring that customers are happy with the overall process, even after the work is completed. In summary, below is my overall assessment of the experience. 1 Pre decision process - very professional, no complaints 2 Installation process - the installers were courteous, very professional and did a great job. 3 Post installation process - some initial hiccups, but the company addressed those in a very satisfactory manner, meeting the expectations. 4 Overall conclusion - based on the overall experience, I would not hesitate to recommend this company.”
See this roof ↗5 photos · Colonial Brown Cedar ShingleRoof completed May 11, 2026
Andrew F.
Mississauga, ON · 2026 · Roof from 2026
Google“The house looks absolutely amazing with the Interlock Roofing!!! I cannot think of anything they could improve upon. Roxanne was a great help and wonderful to work with.”
See this roof ↗6 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed May 6, 2026
“The house looks absolutely amazing with the Interlock Roofing!!!”
Adriano and Giovanna F.
Kawartha Lakes, ON · 2026 · Roof from 2026
GuildQuality“The house looks absolutely amazing with the Interlock Roofing!!! Roxanne Harder I cannot think of anything they could improve upon. Roxanne was a great help and wonderful to work with.”
See this roof ↗6 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed May 6, 2026
“The house looks absolutely amazing with the Interlock Roofing!!!”
Adriano and Giovanna F.
Kawartha Lakes, ON · 2026 · Roof from 2026
GuildQuality“I attended the Sudbury home show on April 25th and had chance to meet Bruce Mehuys with interlock roofing. I purchased a home 2 years ago and had an interlock metal roof. The quality and workmanship was second to none. Bruce was very informative and knowledgeable. I would recommend them to anyone.”
See this roof ↗1 photo · Deep Charcoal Cedar ShingleRoof completed March 31, 2022
View the original Google review ↗Ray L.
Sudbury, ON · 2026 · Roof from 2022
Google“We had our roof replaced in 2017 with an aluminum roof by Interlock Metal Roofing. We live on the lake, and prior to the replacement, we were spending thousands of dollars every year because shingles would fly off in the wind. We haven't had any issues in the past 7 years. Our experience with Interlock Metal Roofing was excellent — they were very professional and did a beautiful job, even though our roof is quite high and challenging. Our roof still looks beautiful, and we haven't had to worry about it at all in the past 9 years.”
See this roof ↗9 photos · Tudor Brown SlateRoof completed June 7, 2018
View the original Google review ↗Beena M.
Sudbury, ON · 2026 · Roof from 2018
Google“We had an interlock roof installed on our first home almost 20 years ago. We didn't want to replace the roof every 5 -10 years and 20 years later the roof looks just as good as it did the day it was installed. Very happy we went the interlock route.”
Roof completed May 5, 2010
View the original Google review ↗Rick M.
Dundas, ON · 2026 · Roof from 2010
Google“We are so happy with our interlock roof from Bruce. We had shopped around because we live on the lake with strong winds and we wanted a quality, long lasting product.”
Roof completed April 23, 2026
View the original Google review ↗Rhonda S.
Ramara, ON · 2026 · Roof from 2026
Google“Had a great experience. Roof looks amazing.”
See this roof ↗8 photos · Colonial Brown SlateRoof completed April 22, 2026
View the original Google review ↗Helene M.
Fraserville, ON · 2026 · Roof from 2026
Google“I did not have any issues; they did a great job, and I was very happy. All I could say was that they did a great job; I was happy, had nothing bad to say, and everyone did exactly what they told me they were going to do, so I had no problems with it.”
12 detailed ratings · Read the full survey →Roof completed October 22, 2024
Karen W.
Cameron, ON · 2026 · Roof from 2024
GuildQuality“All I could say was that they did a great job; I was happy, had nothing bad to say, and everyone did exactly what they told me they were going to do, so I had no problems with it. I would like to recognize everyone because they all did a great job. I did not have any issues; they did a great job, and I was very happy.”
12 detailed ratings · Read the full survey →Roof completed October 22, 2024
Karen W.
Cameron, ON · 2026 · Roof from 2024
GuildQuality“We installed an Interlock roof in 2017. The roof is still like new. Due to an insulation issue and snow depth of over 4 feet, we had an ice build up problem. Ken, Greg and Cheri provided consultation and prompt service.”
Roof completed August 10, 2018
View the original Google review ↗Joan H.
Owen Sound, ON · 2026 · Roof from 2018
Google“We moved into our new house in 1984. Our new house came with new 25 year shingles. In 2004, 20 years later we noticed that our roof shingles needed to be redone... We highly recommend Interlock Metal Roofing.”
Roof completed May 3, 2016
View the original Google review ↗Dan S.
Aurora, ON · 2026 · Roof from 2016
Google“Ken did a great repair, he had all the materials and tools, the repair was quick and looks great. Ken was polite and professional.”
Roof completed November 21, 2013
View the original Google review ↗Gail S.
Barrie, ON · 2026 · Roof from 2013
Google“Great catching up with Bruce Mehuys at the Spring Cottage Life Show last week in Toronto. We got our new Interlock roof in 2021 and it has seen some extreme weather over the last several seasons.”
Roof completed January 31, 2022
View the original Google review ↗Peter N.
Bruce Peninsula, ON · 2026 · Roof from 2022
Google“We had a leak in our roof (the interlock roof was installed in 2010. We reported it to Cheri in the office. Ken arrived at the time... no charge due to the lifetime warranty….done. Perfect! We are totally happy”
Roof completed December 8, 2009
View the original Google review ↗Irene P.
Jerseyville, ON · 2026 · Roof from 2009
Google“This is our second interlock roof. Our first is 28 years old and looking great. We are very happy with our investments in our roofs.”
12 detailed ratings · Read the full survey →Roof completed December 15, 2025
“This is our second interlock roof. Our first is 28 years old and looking great. We are very happy with our investments in our roofs.”
“The crew worked hard and were very efficient. Worked with us to coordinate siding. Had the job done ahead of expected installation date. Clean job site.”
Keith and Cheryl M.
Morriston, ON · 2026 · Roof from 2025
GuildQuality“This is our second interlock roof. Our first is 28 years old and looking great. We are very happy with our investments in our roofs.”
Roof completed December 15, 2025
All Interlock reviews on GuildQuality ↗Keith M.
Morriston, ON · 2026 · Roof from 2025
GuildQuality“This is our second interlock roof. Our first is 28 years old and looking great. We are very happy with our investments in our roofs. The installation crew”
12 detailed ratings · Read the full survey →Roof completed December 15, 2025
“This is our second interlock roof. Our first is 28 years old and looking great. We are very happy with our investments in our roofs.”
“The crew worked hard and were very efficient. Worked with us to coordinate siding. Had the job done ahead of expected installation date. Clean job site.”
Keith and Cheryl M.
Morriston, ON · 2026 · Roof from 2025
GuildQuality“The whole process was very positive. The sales person was very knowledgeable and took his time to explain the Interlock system very well. He was happy to answer all questions along the way. The installation crew was efficient, very knowledgeable, paid attention to detail, and left the job site spotless upon completion. I am extremely happy with my new roof and have already had many compliments.”
See this roof ↗2 photos · Black SlateRoof completed March 13, 2026
View the original Google review ↗Viola D.
Ravenna, ON · 2026 · Roof from 2026
Google“Great service, great people. Job was well done.”
Roof completed August 16, 2006
View the original Google review ↗Mario C.
Windsor, ON · 2026 · Roof from 2006
Google“After discovering that a raccoon had literally chewed through our roof, we contacted Interlock Metal Roofing. Can’t say enough great things about Brad. Honest, hard working and knowledgeable. Our previous asphalt roof was not too old, but sadly, poor quality and workmanship is the reason why the raccoon chewed through it. Brad, showed us pictures of the damage, and walk us through the process. His knowledge and overall professionalism made us feel at ease, knowing we will have a quality roof we will never have to worry about again! Thank you so much Brad and Interlock metal roofing! We highly recommend!”
Roof completed February 9, 2026
View the original Google review ↗Sandra De L.
Burlington, ON · 2026 · Roof from 2024
Google“We had our Interlock Metal Roof installed in 2011 and recently experienced some damage to the flashing. I called and spoke with Cheri, the Office and Service Department Administrator, who promptly scheduled Brad to assess the issue at the next available time. Despite one of the coldest winter days, Brad repaired the flashing efficiently and at no charge. I may be biased, but every time I pull into our driveway, I truly believe we have the best roof on our street. I would highly recommend Interlock Metal Roofing (Ontario) Ltd.”
Roof completed July 8, 2011
View the original Google review ↗Susan G.
Kitchener, ON · 2026 · Roof from 2011
Google“I have a new roof installed by Interlock and very pleased with the professionalism and aesthetics. My builder roof lasted 12 years and I needed something more durable. I spent months talking to steel roof installers and the thing that bothered me most, is whether the company will be around long enough to support warranty issues.”
See this roof ↗3 photos · Tudor Brown Cedar ShingleRoof completed September 11, 2024
View the original Google review ↗Rodney M.
Oakville, ON · 2025 · Roof from 2024
Google“The roof was installed in 2000 by the previous owner. We had an issue were a couple of the shingles on the peak came off in very high winds, and was fixed quickly. No problems since then (almost 2 years ago now). Also, we removed a chimney for a fireplace (also installed by the previous owner), and needed the resulting hole patched. This was done very nicely and for a reasonable cost. Thank you!”
Roof completed August 2, 2001
View the original Google review ↗John B.
Hamilton, ON · 2025 · Roof from 2001
Google“The install team was fantastic, from communicating progress, status, were responsive to questions and concerns. Top quality installation and cleanup. One comment is that although the team cleaned up around the area and used a magnet to pick up screws and nails there were still many we found around.”
12 detailed ratings · Read the full survey →Roof completed August 7, 2025
“The install team was fantastic, from communicating progress, status, were responsive to questions and concerns.”
“So far so great - first snow and thaw, roof is intact”
“There were some issues with the ridge line but the team made the correction.”
“Excellent - Even with the hot humid weather and issues with wasps the team persevered.”
Paul W.
White Lake, ON · 2025 · Roof from 2025
GuildQuality“Great work. Very professional. Neat work Greatly appreciate Brad’s work!”
Roof completed April 30, 2003
View the original Google review ↗Ferial K.
Streetsville, ON · 2025 · Roof from 2003
Google“Ken was right on time Nice and done in a short time”
Roof completed May 10, 2011
Kevin B.
Elora, ON · 2025 · Roof from 2011
Google“Interlock Metal Roofing ( Ontario) Ltd, were from the start through to the finish" EXTREMELY PROFESSIONAL". The salesman explained everything in great detail with samples. I have " HIGHLY RECOMMENDED THEM " to friends and neighbors.”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed August 7, 2025
Denis P.
Collingwood, ON · 2025 · Roof from 2025
GuildQuality“Got the roof done a few weeks ago — John and CJ did an excellent job with the install. They went above and beyond helping me fix a vent issue we’d been dealing with. I went with the Musket Gray color, and I’m really happy with how the final product turned out. Highly recommend!”
See this roof ↗2 photos · Musket Grey SlateRoof completed September 30, 2025
Marko P.
Markham, ON · 2025 · Roof from 2025
Google“Great job by the team to remove old roof and install new one. New roof looks great.”
See this roof ↗3 photos · Copper Penny SlateRoof completed August 26, 2025
James P.
Oshawa, ON · 2025 · Roof from 2025
Google“The only metal roof you will ever need. By far, the best metal roofing company in North America.”
Roof completed November 19, 2012
Bradley C.
Innisfil, ON · 2025 · Roof from 2012
Google“We had put an Interlock roof on our last home, so when we had extensive snow damage to our current homes roof, my first thought was to go with another Interlock. We received daily emails from our salesperson Bruce to see how things were progressing and if we had any concerns, photos sent to us from Maurice to let us see how the progress was coming on the roof. We certainly upgraded in both quality and curbside appeal compared to the metal roof that was on this house when we purchased it.”
Roof completed September 11, 2010
View the original Google review ↗Dawn T.
Acton, ON · 2025 · Roof from 2010
Google“We had put an Interlock roof on our last home, so when we had extensive snow damage to our current homes roof, my first thought was to go with another Interlock. We did move further North, so was uncertain if the roofing system would be suitable for our extreme winters. We certainly upgraded in both quality and curbside appeal compared to the metal roof that was on this house when we purchased it.”
Roof completed June 24, 2025
Dawn T.
Priceville, ON · 2025 · Roof from 2025
Google“Definitely. We saw one of your roofs that had been installed at least 25 years ago, and it still looks great. So, you have a great product and would definitely recommend you to anyone we know is thinking of a metal roof.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2025
“Definitely. We saw one of your roofs that had been installed at least 25 years ago, and it still looks great.”
“Bruce was very knowledgeable, without being pushy.”
“Moses, John and Ishmael were great. Very hard working.”
“found a few screws after they left, but that is to be expected.”
“We had to delay the installation because we weren't ready, and Sheldon was very understanding”
Elizabeth and Kenneth L.
Welland, ON · 2025 · Roof from 2025
GuildQuality“For any homeowner looking at a metal roof, there is but one choice, Interlock Metal Roof System. Astetically it is beautiful and adds value to your home. We could not be happier. From the installers to the professional sales representative, Bruce Maheu , Interlock knocked it out of the park.”
Roof completed December 10, 2020
View the original Google review ↗Ronald H.
Duntroon, ON · 2025 · Roof from 2020
Google“Ken is perfect guy really great personality , great service. Really recommend and thank you Ken”
Roof completed August 27, 2004
Arash A.
Barrie, ON · 2025 · Roof from 2004
Google“I just had my roof done by Interlock Industries (Ontario) Inc. I was " EXTREMELY SATISFIED" starting from the sales person to the installers. I found them very professional.”
See this roof ↗3 photos · Deep Charcoal SlateRoof completed August 7, 2025
Denis P.
Collingwood, ON · 2025 · Roof from 2025
Google“I am mostly satisfied, but the system overall is expensive. Many people will not be able to afford it. I also get a lot of calls and emails, and I think the campaign to get reviews is annoying.”
See this roof ↗3 photos · Musket Grey Slate11 detailed ratings · Read the full survey →Roof completed June 27, 2025
Mark Z.
Bloomfield, ON · 2025 · Roof from 2025
GuildQuality“Fabulous company to deal with. This is our second Interlock roof. From sales to scheduling to installation, everything was exceptional, such a positive experience from start to finish. Great product and the investment is a good one as it will add to future resale value. Sales and installation was all outstanding. Only area was the delay in having invoice paid for damages done to electrical while doing the roof. That process could use some work to ensure better processing times for your customers. Thank you for a great experience and a fabulous looking roof. The roof will be enjoyed not only by us, but will be a selling feature in the future should we decide to make a move. Well worth the investment.”
12 detailed ratings · Read the full survey →Roof completed June 24, 2025
“Fabulous company to deal with. This is our second Interlock roof. From sales to scheduling to installation, everything was exceptional, such a positive experience from start to finish. Great product and the investment is a good one as it will add to future resale value.”
“Great communication and always punctual on his visits as well as replies to emails”
“Absolutely fabulous. We were in the process of dealing with an insurance claim. Bruce provided the information was not pushy about us making a decision on the spot and was prompt at provided information to the many questions I asked. The list provided of homes in our area that had interlock roofs do we could drive by and see how they held up to our weather was so helpful. Could not have asked for any better service.”
“Bruce, Sheldon, Maurice and Sam were all a pleasure to deal with. They were professional, polite and respectful of our home. We had the upmost trust in dealing with them.”
“Maurice and Sam were absolutely fabulous and represented your company well. They worked through that horrible heat wave and still had a smile on their faces any time they spoke with us. Hard working PROFFESSIONALS and very personable.”
“This is our second interlock roof, so confident it will stand up like our last roof did. We love the look of the roof and look forward to the many years of our maintenance free roof.”
“Maurice and Sam did a fabulous job and provided us photos of the progress since we were not able to see roof view for ourselves. We very much appreciated that.”
“The clean up was fabulous. Our property was left as it was prior to their arrival”
“Very happy with the experience from sales, scheduling to roof completion! Job well done, we are Happy customers who will happily recommend your company and your product”
“We had damage done (wire cut to our out pot lights) and installation crew and Bruce were great, however head office was sluggish in getting the electricians invoice paid back to me once submitted. I forwarded paid invoice on July 2nd. Etransfer sent to me on July 21st with me doing 3 follow up communications. This was the only area that did not hit our expectations, especially when I paid our 37,000 invoice to interlock within 48 hours of receiving my invoice. Your refund process could be improved to create more efficiency in your timelines for your customers.”
“Exceeded expectations by having team on site within a week of contract signing.”
Dawn and Gerald T.
Priceville, ON · 2025 · Roof from 2025
GuildQuality“I am very pleased with the entire experience with Interlock Roofing. Ross did a fantastic job of showing me all of the options available, and explaining how Interlock is different from other roofing. This was not a hard sales pitch. I was pleasantly surprised by how affordable a metal roof was. I had five other estimates for a traditional composite roof, and the price difference for a forever roof was negligible considering all the benefits. Next, the installation. These guys were amazing! Only two guys doing the demo and reroof, but very hard workers and did a fantastic job. It seems rare these days to find skilled tradesmen that take pride in their work, and these guys exceeded my expectations. I also took advantage of Interlock’s financing. Drew was very helpful and accommodating. The whole process was taken care of through Interlock, making it super convenient and great communication throughout. I will highly recommend:)”
See this roof ↗7 photos · Black SlateRoof completed June 18, 2025
Nelson O.
Blackstock, ON · 2025 · Roof from 2025
Google“Great work and attention to detail”
See this roof ↗2 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed June 16, 2025
“Great work and attention to detail”
“Weather played a role in the completion time.”
Thomas M.
Kitchener, ON · 2025 · Roof from 2025
GuildQuality“Brad and Ken did an amazing job. We are really happy with the new skylights and their ability to put the roof back together.”
Roof completed October 19, 2005
View the original Google review ↗Jason M.
Millgrove, ON · 2025 · Roof from 2005
Google“Their professionalism, and how quickly they responded to our questions and concerns. Not having enough snow guards in the trailer just incase.”
See this roof ↗7 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed June 18, 2025
“Their professionalism, and how quickly they responded to our questions and concerns.”
“Bruce Mehuys was a great sales man and answered all questions in person and by text messages”
“We had a slight issue with a range hood vent and Bruce took care of it quickly.”
“From Bruce to Sheldon to Cheri and John and Cj were very professional.”
“Good communication with install date and when our paperwork would arrive”
“John and Cj were awesome installers very professional and cleaned up after everyday of work.”
“The roofing material and underlayment and ice and water shield seem to be of good quality.”
“You can tell that John has been doing this style of roofing for a while, very good at what he does.”
“They cleaned up after everyday of work and made sure our roof was water tight.”
“Yes we are satisfied with the completion of our roof.”
“We had a slight issue with not enough snow guards on one side of our roof, Sheldon looked at it and said that they would take care of it free of charge if I wanted.”
“Yes”
Nelson and Joanna O.
Blackstock, ON · 2025 · Roof from 2025
GuildQuality“Very happy with our Interlock Metal Roof. From the first time we met Bruce, he explained the benefits of an Interlock ALUMINUM metal roof. Bruce often stops by to check on the roof and us. Our bedroom is upstairs and we love to hear the pitter patter of the rain on the metal roof. Couldn't be happier!!”
See this roof ↗6 photos · Musket Grey Cedar ShingleRoof completed August 23, 2021
View the original Google review ↗Michael G.
Severn, ON · 2025 · Roof from 2021
Google“None that I can propse”
7 detailed ratings · Read the full survey →Roof completed May 14, 2025
“Very helpful.”
“Fantastic!”
“Exceeded expectations”
James and Annette B.
Milton, ON · 2025 · Roof from 2025
GuildQuality“We had several tiles damaged due to ice this past winter. Brad came and performed all necessary repairs expertly. Highly recommended. We are not the original owners of the home; the metal tiles look fantastic - major upgrade over typical roofing.”
See this roof ↗3 photos · Deep Charcoal SlateRoof completed November 30, 2018
Ian B.
Oro-Medonte, ON · 2025 · Roof from 2018
Google“The aluminum roof is definitely a premium product! It added to the value and the looks of the house. Derek, the salesman we worked with, provided all relevant information and he was extremely patient with us, as we had a million questions for him. Additionally, Jean-Francois and Matthieu did an excellent job with the installation as well as keeping things neat and tidy at the end of each day. The final look and performance of the product surpassed our expectations! Thank you Interlock.”
See this roof ↗3 photos · Deep Charcoal SlateRoof completed October 26, 2022
View the original Google review ↗Catherine R.
Nepean, ON · 2025 · Roof from 2022
Google“Professional and friendly. Very happy so far”
Roof completed July 28, 2022
View the original Google review ↗Veronique D.
Orleans, ON · 2025 · Roof from 2022
Google“Ken came to the house arrived early. And he fixed our leek, very courses and was very good at his job.”
Roof completed June 30, 2010
View the original Google review ↗Ed L.
Bolton, ON · 2025 · Roof from 2010
Google“Excellent and prompt service when our skylight was damaged. Saved our day! Big thank you to Ken and Sherri.”
Roof completed April 20, 1999
View the original Google review ↗Bob H.
Holland Landing, ON · 2025 · Roof from 1999
Google“Taking on a new roof as a first time home owner was a challenge, and in the heights of COVID, it felt even scarier. Derek and his team worked with us online, and took images from google (without having to come and measure) and we had our new roof within 1.5 months. We loved the product, that the company doesn’t subcontract, and of course, the warranty!”
See this roof ↗3 photos · Deep Charcoal SlateRoof completed March 24, 2022
View the original Google review ↗Andrea B.
Belleville, ON · 2025 · Roof from 2022
Google“Great roof, looks good. Bruce Mehuys, our sales person, was very professional, knowledgeable, and answered all our questions or concerns. the installers did a good job. Overall I am very pleased with our Interlock Roof.”
See this roof ↗7 photos · Deep Charcoal Cedar ShingleRoof completed March 24, 2020
View the original Google review ↗James M.
Wasaga Beach, ON · 2025 · Roof from 2020
Google“Easy process from purchase to install. The installers went over and above to be sure my house looked fantastic when they were done. In the past, every winter I would have wind damage to my asphalt shingles even though they were under 6 years old. I haven't had any damage to my new Interlock metal roof even though an F1 + wind storm has rolled through more than once.”
See this roof ↗11 photos · Deep Charcoal SlateRoof completed May 6, 2022
Val B.
Picton, ON · 2025 · Roof from 2022
Google“Ken was excellent when he came to do a necessary repair on a stack on our roof. Large snow had damaged the stack. He was efficient and friendly. He saved us from potential interior damage that may have been caused from water/snow leaking.”
Roof completed February 8, 2016
View the original Google review ↗Kirk R.
Caledon Village, ON · 2025 · Roof from 2016
Google“Excellent and prompt service when our skylight was damaged. Saved our day! Big thank you to Ken and Sherri.”
Roof completed April 20, 1999
Bob H.
Holland Landing, ON · 2025 · Roof from 1999
Google“Our metal roof was installed just under 5 years ago; and had sprung a small leak. I emailed them to have them look into it, as it has a lifetime warranty. Within hours they called me and scheduled a service call for the next morning. Ken came by right on time, and quickly was on the roof looking at potential causes. He identified an area where it looked like the roof was dipping a bit, right above the leak. When he removed the shingles there he noticed there were some nails through the sunroof, and likely the cause of the issue. He placed some membrane, and re-applied the singles. He had also identified some facia boards that could use some caulking to reduce other areas of potential water incursion, and filled those in. Really impressed with Ken and how he’s worked to ensure the problem is resolved.”
Roof completed April 29, 2020
James E.
King City, ON · 2025 · Roof from 2020
Google“Excellent product and they have staffs that know what they're doing. Considering that I put the first part of my roof with Interlock Roofing ten, fifteen years ago, and later, I came back to them. I think that speaks volume.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2024
“Excellent product and they have staffs that know what they're doing.”
Harvinder W.
Mount Hope, ON · 2025 · Roof from 2024
GuildQuality“We bought our home three years ago. It has an interlocking metal roof installed which we think is great. However we noticed that given the profile of the roof near the entry something needed to be done to stop snow from falling onto the entry porch. We contacted Interlock and they recommended a pair of snow bars. Their crew installed the two bars in short order at a very reasonable price. Since then, we have not had any further issue with snow falling onto the entry porch even with the recent several snowfalls. It was a great solution to our problem.”
See this roof ↗3 photos · Black SlateRoof completed September 30, 2020
Michael T.
Cobourg, ON · 2025 · Roof from 2020
Google“We had a tree fall on our roof and we contacted Interlock roofing hoping they could help us. Cheri emailed us back immediately stating they installed the original metal roof back in 2006 and had our installation on file. Bruce and Sheldon came out several days later and gave me a quote to repair the roof.”
Roof completed January 7, 2025
View the original Google review ↗Scott S.
Schomberg, ON · 2025 · Roof from 2025
Google“We had a tree fall on our roof and we contacted Interlock roofing hoping they could help us. Cheri emailed us back immediately stating they installed the original metal roof back in 2006 and had our installation on file. Bruce and Sheldon came out several days later and gave me a quote to repair the roof. Steve the installer was here for over a week repairing the roof. Everyone was professional in this repair. Steve showed me everything he was doing, cleaned up every night, and the end product was better than we had hoped. These guys were excellent from start to finish. We would not hesitate to recommend then to friends and family. Thank You Interlock Roofing.”
Roof completed August 5, 2005
All Interlock reviews on GuildQuality ↗Scott S.
Schomberg, ON · 2025 · Roof from 2005
GuildQuality“Our experience with interlock roofing was amazing. Bruce our sales man was wonderful. Drove all the way to us to show us samples. Gave us many many lists of homes with interlock roofing to go check out. To pick our color. Overall it was a very good experience. We made our choice and waited about 6 weeks and then installation started . Moses and his crew installed our roof and very friendly and told us everything they were doing. Would recommend them to all our neighbors and friends/ family. Thank you all for your hardwork.”
12 detailed ratings · Read the full survey →Roof completed August 21, 2024
“Bruce was amazing drove all the way from Barrie to show us samples”
“Moses and his team were great very polite hard working”
Isaac Godin and Jessica P.
Niagara Falls, ON · 2025 · Roof from 2024
GuildQuality“We had a tree fall on our roof and we contacted Interlock roofing hoping they could help us. Cheri emailed us back immediately stating they installed the original metal roof back in 2006 and had our installation on file.”
Roof completed January 7, 2025
View the original Google review ↗Scott S.
Schomberg, ON · 2025 · Roof from 2025
Google“Ken went above and beyond to diagnose the reason for the leak in my attic. Even though the issue wasn’t related to the roofing, he found an issue with a worn PVC pipe and a nearby electric wire. He might have saved my life. I’d give him ten stars if I could.”
Roof completed December 21, 2006
View the original Google review ↗Kim B.
Orangeville, ON · 2025 · Roof from 2006
Google“Great product! Have put it on 2 of our houses. Would highly recommend it.”
Roof completed April 26, 2006
Christy B.
Waterloo, ON · 2024 · Roof from 2006
Google“Interlock Metal Roofing could improve their hiring. Interlock Metal Roofing sells roofs and a secondary party installs them. Whoever they hire to install the roofing should be either trained properly or there should be a higher standard held by the secondary group that does the installation.”
See this roof ↗3 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed June 17, 2024
“Some of the employees, such as the salesperson, were fine. As for the installers, if there was a rating of less than one star, I'd give them less than one.”
“The original installation crew that came to do my roof was extremely unprofessional. The work they did was not even subpar. It was below par. Having said that, they got someone else from another district to come fix all those problems, and he was absolutely professional. The first team was just a nightmare.”
“My project was completed properly and professionally, but I can't say that's the way it started. So as not to be horrible to the person who came all the way out of town to fix the mistakes, I will rate Interlock Metal Roofing with 5 stars for the end result. However, that wasn't the case at the beginning of the project. It's hard to put a scale to that because the first half of the experience was a nightmare.”
“My problem was resolved.”
Derek and Lisa H.
Cornwall, ON · 2024 · Roof from 2024
GuildQuality“Really impressed with the customer service of this company.”
Roof completed November 26, 2022
Jennifer P.
Cambridge, ON · 2024 · Roof from 2022
Google“This is the second project that we have had completed by interlock roofing. In both instances we were royally treated from our initial contact with Bruce Meyhus who explained the product application and installation in a clear concise manner. Our most recent installation was completed by Moses and real jem of a man. His work was fast professional and he left the jobsite spotless. We wholeheartedly recommend interlock to anyone seeking out a permanent roofing solution!!”
Roof completed November 26, 2024
Brent L.
Mono, ON · 2024 · Roof from 2024
Google“The site should be visited by the foreman prior to the schedule being set so then, a proper size lift could have been scheduled.”
12 detailed ratings · Read the full survey →Roof completed September 19, 2024
“A bit more attention to safety would be good.”
“They were a week past the agreed upon date.”
Kevin and Trudy H.
Lakefield, ON · 2024 · Roof from 2024
GuildQuality“Derek was great troubleshooting and communicating.”
12 detailed ratings · Read the full survey →Roof completed September 13, 2024
Mary Perrier and Dave W.
Ingleside, ON · 2024 · Roof from 2024
GuildQuality“This is the second project that we have had completed by interlock roofing. In both instances we were royally treated from our initial contact with Bruce Meyhus who explained the product application and installation in a clear concise manner. Our most recent installation was completed by Moses and real jem of a man. His work was fast professional and he left the jobsite spotless. We wholeheartedly recommend interlock to anyone seeking out a permanent roofing solution!!”
Roof completed December 13, 2019
View the original Google review ↗Brent L.
Mono, ON · 2024 · Roof from 2019
Google“It was a great experience from the beginning. Bruce and the installation team were great; they explained everything really well, and we are very happy with our great new roof!”
See this roof ↗4 photos · Black SlateRoof completed November 5, 2024
Tobias B.
Ancaster, ON · 2024 · Roof from 2024
Google“We are very happy with the roofing. Afterwards, there were so many metal pieces left over from the roofing metal. We still had old shingles on the roof, and there were some pieces of that as well left behind. We are very happy with the roof, and it looks great. They got it started fast. I was told it would be 6 weeks, but it was only 4 weeks. We love the roof. Even though they didn't clean up afterwards, it was great. I would still ask them to come install a roof for us and request the same installation crew. Bruce was great from beginning to end, and I love the roofing system.”
11 detailed ratings · Read the full survey →Roof completed July 16, 2024
“We are very happy with the roofing.”
“I was very happy with Bruce.”
“They were really friendly and worked hard. I have nothing negative to say about them. The only thing I thought was because they left so many metal pieces in the flower bed around the house, but I went through it all.”
“When they left, they were in a hurry to go home, and they had a long drive.”
Els V.
Sundridge, ON · 2024 · Roof from 2024
GuildQuality“We just had our house roof and garage roof completed by Interlock Metal Roofing. From start to finish the process was amazing, very well organized, cleaned up every day at the end of each day. Brad was an amazing installer, guided us throughout the entire process. We would absolutely recommend Interlock Metal Roofing to all our family and friends. I’ll add some photos as well”
Roof completed November 11, 2024
Angelo De L.
Mississaugua, ON · 2024
Google“Absolutely fantastic company to deal with! From the initial contact with Bruce “The Roof” Mehuys to the installers we had a top to bottom excellent experience. What they say is what they do, follow up was excellent and we couldn’t be happier… highly recommended!”
Roof completed February 18, 2020
John B.
Anten Mills, ON · 2024 · Roof from 2020
Google“Brad was awesome friendly and professional. The snow guards look great”
Roof completed October 15, 2024
View the original Google review ↗Carol W.
Cambridge, ON · 2024 · Roof from 2000
Google“I have a new roof installed by Interlock and very pleased with the professionalism and aesthetics. My builder roof lasted 12 years and I needed something more durable. I spent months talking to steel roof installers and the thing that bothered me most, is whether the company will be around long enough to support warranty issues. The coatings were also prone to fading and I was looking for a worry free product. My research led me to select aluminum roofing with PVDF coating for durability and resistance to Color fade. The lifetime transferable warranty and fact that Interlock has been in business for over 40 years led me to contact the company. Interlock staff are courteous and Bruce gave a very fair price with a no pressure quote. My roof has some features that could affect aesthetics and Bruce arranged for special considerations at those locations. The installers were very courteous, and took the time necessary to do a great installation. They respected my views as a home owner and provided regular updates on progress and solutions. The installers cleaned up debris at the end of each day and coordinated with my neighbors to minimize impact from the roofing job. When rain was in the forecast the crew worked tirelessly to complete roofing sections that would be vulnerable to rainfall. Overall I am pleased with everyone’s efforts and now hope the roof will be durable for many years.”
See this roof ↗3 photos · Tudor Brown Cedar ShingleRoof completed September 11, 2024
Rodney M.
Oakville, ON · 2024 · Roof from 2024
Google“Wonderful experience from the first moment I called interlock roofing. Bruce was absolutely a pleasure. He helped us when we had a roof leak and hired a company that we ended up firing on the first day. Bruce gave us extensive lists of homes to go view their work and roof colors so we could see how they looked. They were absolutely beautiful. Every color was very nice. We even spoke to a customer at a home that was outside one of the addresses and she had hers done 2 years prior and was so pleased. She knew we would be happy to.so we chose our color and went ahead with the down payment. Within weeks we were told the product was in and would be there to install the following day. Day 1 was wonderful the workers took off all the old shingles and corrected the leaking areas by replacing rotten plywood. Within 5 days everything was complete and couldn't be happier. No more leaking roof. And a beautiful color to top it. We are so pleased with Bruce for everything he did for us. And for his time and checking in during installation and after that we were happy !!. Highly recommend Bruce. And thank you also to Moses and his crew for their great work 👏 👍”
Roof completed August 21, 2024
Jessica P.
Niagara Falls, ON · 2024 · Roof from 2024
Google“Evwryrhing was great and i can see no need for improvement”
11 detailed ratings · Read the full survey →Roof completed June 11, 2024
“I was not abale to be present during the installation but had access via cameras and neighbors reported that the crew was friendly and polite.”
Alex K.
Port Sydney, ON · 2024 · Roof from 2024
GuildQuality“The installation crew that did the job was not impressive. I went up on the roof when they were done, and I had to call them back because it was a terrible job.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2024
“I wasn't too impressed with the installers, but I thought the management was good.”
“They were not very organized. They showed up with materials loaded in a pickup truck, and they weren't working safely. They did a sloppy job, and the company had to come back to redo some things.”
“I thought they were very unprofessional; they left for 4 hours to get water, and it was just a bad experience with the employees.”
“They had to redo some of the work.”
Patrick and Julie S.
Cornwall, ON · 2024 · Roof from 2024
GuildQuality“Maurice and crew take pride in the work they do. Thanks for a great job on our very complex roof”
Roof completed September 30, 2024
View the original Google review ↗Harvi W.
Mount Hope, ON · 2024 · Roof from 2024
Google“Very happy with the product and installation. We had it installed in 2007 and it still looks new. Unfortunately we are moving and will miss the peace of mind but look forward to purchasing another in our future home!! Keep up the good work Interlock!”
Roof completed November 16, 2007
Dan H.
Brampton, ON · 2024 · Roof from 2007
Google“We were very happy with the workmanship of Moses and Peter, they worked through extreme heat, they were meticulous and always cleaned up after each day. The roof looks fantastic and lots of interest from the community.”
Roof completed October 31, 2019
Carmela M.
Port Rowan, ON · 2024 · Roof from 2019
“Bruce from Interlock Industries came to the house the day after I asked for estimate and four weeks later we had our new roof! Steve was incredible.”
Roof completed July 16, 2024
Frits and Els V.
Sundridge, ON · 2024 · Roof from 2024
“Excellent service, good product and workmanship.”
Roof completed June 25, 2024
Vern T.
Vaughan, ON · 2024 · Roof from 2024
“The materials were dropped off on one day and we were told the installation crew was going to be here on the next day. They didn't arrive and we weren't told why. It was not a problem, but we were hit with snow which made another delay. This is the only area of improvement I can think of.”
12 detailed ratings · Read the full survey →Roof completed April 12, 2024
“Bruce told me to call him with any questions. When I called he was in Florida on holiday, but he still answered my questions.”
“After thinking about it, I thought it was important to have extra snow guards added above the powerlines. They were added within 10 days.”
Bruce L.
Peterborough, ON · 2024 · Roof from 2024
GuildQuality“We were having a problem with a leak and called Interlock. They responded quickly and Ken showed up on time and resolved the issue, which wasn't really the roof but leaves in the eave section that didn't have the covers on it. He cleaned it out and did some caulking just in case. Great work Ken. Thank you, Sheldon”
Roof completed August 13, 2019
Sheldon M.
Font Hill, ON · 2024 · Roof from 2019
Google“It is a beautiful roof. We hope it truly is forever.”
11 detailed ratings · Read the full survey →Roof completed May 27, 2024
“But there nails on ground and on decks that were missed”
Janice Nixon and David M.
Beaverton, ON · 2024 · Roof from 2024
GuildQuality“Brad's workmanship skills saved the day. Nice work and pleasing to the eye. Would recommend.”
See this roof ↗3 photos · Black SlateRoof completed June 17, 2024
Derek H.
Cornwall, ON · 2024 · Roof from 2024
Google“I would have preferred to see 2 people on this job - I was told that would normally have been the case but that there was someone off.”
11 detailed ratings · Read the full survey →Roof completed May 28, 2024
“I called about having only one person on the job and that he was not wearing a harness. He did put on a harness - but he completed the job alone.”
Nancy Nicol and Phyllis W.
Kingston, ON · 2024 · Roof from 2024
GuildQuality“I had to get an old pipe removed from the roof and required new shingles to be installed where the pipe was. The roofer showed up on time and went above and beyond to get the roof looking like nothing had ever been there.”
Roof completed May 31, 2006
John D.
Corunna, ON · 2024 · Roof from 2006
Google“Maybe advise customers what the installer work hours are.”
1 detailed ratings · Read the full survey →Roof completed October 31, 2023
Brian T.
Orleans, ON · 2024 · Roof from 2023
GuildQuality“Installer/office coordination or communication. I was apprehensive during the process due to the amount of work to take 2 layers of old shingles off and install membranes and roof during the spring rainy season. To his credit the installer was very organized and professional, he made sure that during inclement weather he stopped at a logical point to ensure no water ingress during overnight storm activity.”
See this roof ↗3 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed April 30, 2024
“Although the removal of the roof went well because the installer was very organized, I would have liked to see more people helping with the removal to expedite the removal and installation of barrier material”
“Installer did multiple through cleanups around the house to ensure no nails or shingles were left lying around.”
“Communication between Derek and office staff is top notch, when snow stops were missed on the quote(i missed it on the written quote) he immediately confirmed that we had agreed on snow stops and installation team came in and put them up quickly the next week.”
“Originally I was told a "Team" was coming in, 1 installer did the whole roof(minus snow stops).”
Darren C.
Chesterville, ON · 2024 · Roof from 2024
GuildQuality“Great experience. Our roof looks beautiful. Everyone involved was professional. Highly recommend.”
11 detailed ratings · Read the full survey →Roof completed April 26, 2024
“Great experience. Our roof looks beautiful. Everyone involved was professional. Highly recommend.”
“Very knowledgeable about their product”
Steven and Jennifer O.
Cameron, ON · 2024 · Roof from 2024
GuildQuality“We had a lovely experience with the entire team, from our initial meeting to the completed project. Customer service was great. There was no pressure to purchase and we learned alot about Interlock's materials. Installation was fast and went smooth. Our roof looks stunning, we have had so many compliments. I couldn't be happier and am so glad we decided to go with this company. Highly recommend!”
Roof completed April 26, 2024
Jennifer O.
Cameron, ON · 2024 · Roof from 2024
Google“We were very happy with the workmanship of Moses and Peter, they worked through extreme heat, they were meticulous and always cleaned up after each day. The roof looks fantastic and lots of interest from the community.”
Roof completed July 25, 2024
View the original Google review ↗Carmela M.
Port Rowan, ON · 2024 · Roof from 2024
Google“Great product, professional and personable staff”
11 detailed ratings · Read the full survey →Roof completed April 6, 2024
“Great product, professional and personable staff”
Jenny O.
Ottawa, ON · 2024 · Roof from 2024
GuildQuality“We had a lovely experience with the entire team, from our initial meeting to the completed project. Customer service was great. There was no pressure to purchase and we learned alot about Interlock's materials.”
Roof completed April 26, 2024
View the original Google review ↗Jennifer O.
Cameron, ON · 2024 · Roof from 2024
Google“I think they could improve on communication. The cleanup for the second project wasn't an issue. There was just some miscommunication with measurements, etc. However, I am completely happy with the job. It is very well done. It was just getting there was a little difficult.”
12 detailed ratings · Read the full survey →Roof completed February 22, 2024
Denise and Greg L.
Welland, ON · 2024 · Roof from 2024
GuildQuality“You could deliver the amount of material that I have paid for. What was delivered was not enough to finish the job the first time.”
12 detailed ratings · Read the full survey →Roof completed December 31, 2023
“The email address on the business card had been changed and I received NO response I had to contact someone else to get some answers.”
John and Peggy H.
Sharbot Lake, ON · 2024 · Roof from 2023
GuildQuality“I have already chatted with Tony about areas they could have improved on during the project.”
11 detailed ratings · Read the full survey →Roof completed December 13, 2023
Lisa L.
Saint Clements, ON · 2024 · Roof from 2023
GuildQuality“Everything was great!”
See this roof ↗3 photos · Tudor Brown Slate10 detailed ratings · Read the full survey →Roof completed December 11, 2023
“For now, I am happy with the results.”
Steve and Kelly K.
Ottawa, ON · 2024 · Roof from 2023
GuildQuality“Find my Google review and read about it. Although the project was a success in my opinion, a simple call back or answer to my email, from who I thought was most responsible for installation would have given you a perfect score. There was a breakdown in communication here. Communication workshops for staff to help improve their communication skills may help. Refer to my Google review.”
12 detailed ratings · Read the full survey →Roof completed October 19, 2023
“Find my Google review and read about it.”
“Yes, Carter Kniffen was punctual and more. Refer to my Google review.”
“Carter Kniffen was very knowledgeable and more. Refer to my Google Review.”
“When you call the installation manager with questions about the installation you would expect an answer. The only call I recived from Tony L was that materials were being delivered. This makes him an inventory clerk rather than a manager. In my industry, if you have questions about surgery you ask the surgeon, not the anaesthetist that will put you to sleep.”
“Communication was effective from 99% of the staff I have communicated with. Sales-Carter 100% Installation team-Melissa 100% Billing- Cheri 100% Installation Manager-Tony L 1% -Thanks for letting me know the materials were being delivered.”
“John and his team were amazing. Refer to my Google review.”
“Kudos to John and his team.”
“Kudos to John and his team again.”
“Yes. I am overall satisfied with the result.”
“Yes. There were some missing snow guards and the problem was resolved effectively, efficiently, and to my satisfaction. Thank you Carter and John.”
“Yes. It was completed earlier than expected. Thank you Tony L. I'll give you credit for that I guess”
Edward and Christine A.
Markham, ON · 2023 · Roof from 2023
GuildQuality“See the above comments.”
12 detailed ratings · Read the full survey →Roof completed October 19, 2023
“Carter knows the products and services well, and spent more time with us than we expected. We really appreciated his attention.”
“Overall, this was OK but there’s room for improvement. Carter indicated that we only needed to communicate with him. However, one of the guys on the installation on the crew told me that I should communicate with him about any thing I need or any problems that need to be resolved. Also, someone from the office called me once or twice about some related matters. So there was a bit of a contradiction there.”
“Good overall, except for a few snags. We had asked Carter for 10 extra snow guards after we placed our order. He assured us that this would be taken care of, but after the job was completed, I noticed that they were missing from our roof. So I’m not sure if this was due to his error or the crew’s. Although the crew did return pretty promptly to resolve this, we were a bit surprised that they asked us for a ladder upon their arrival. We had to scramble to borrow an appropriate ladder from a neighbor, and this was quite unexpected, and a bit awkward for us. We were able to borrow the ladder, and the crew was able to complete the work, but we were surprised that they did not have the proper equipment with them when they arrived.”
“Our roof looks fantastic and really solid.”
“Great job overall.”
“Very happy with the new roof.”
“I would have graded this area higher, except for the issues that I mentioned in #6.”
Felicia Vandeputte and Andrew K.
Kitchener, ON · 2023 · Roof from 2023
GuildQuality“Stress free experience from start to finish”
11 detailed ratings · Read the full survey →Roof completed October 24, 2023
“Stress free experience from start to finish”
Wendy E.
Sherkston, ON · 2023 · Roof from 2023
GuildQuality“The end result looks great. Our installer, Maurice, was meticulous, ensuring everything was completed to a high standard. None While the cost is high, the end result is impressive. It has dramatically changed the overall look of the house and provides great piece of mind that we will not have to worry about wind taking off shingles ever again.”
See this roof ↗2 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed October 17, 2023
“The end result looks great. Our installer, Maurice, was meticulous, ensuring everything was completed to a high standard.”
“Arrived on time for both appointments.”
“Very knowledgeable about the product and what would be best for our application on a very large roof.”
“Maurice K. was a pleasure to work with. Office staff provided prompt responses to emails, questions.”
“All good.”
“Maurice was excellent.”
“So far so good, but we are confident that the roof is solid and well installed, so we expect no issues.”
“Again, Maurice was meticulous in his work. He took his time to do it right and would remove and redo a piece he was not happy with. Our roof is very intricate and Maurice used all his skills to make each piece fit and look right.”
“At the end of each working day, the area was cleaned and bits of aluminum and bent nails were picked up.”
“Very happy with the completed project.”
“While the job took a bit longer than originally planned, we appreciated the size and complexity, and were much more interested in quality.”
Donald and Mary Jane C.
Goodwood, ON · 2023 · Roof from 2023
GuildQuality“They could have improved by checking their installation crews. They should inspect everything halfway between the roof being done or closer to the end of the project. That would be a good idea because the workers just come, finish, and leave. Also, the customer satisfaction survey should be left with the customer to do when they've had a chance to fully inspect the work, instead of giving the survey right away on the day the project is done. At the point when they gave me the survey, to my knowledge, everything was okay at first glance. They made me complete the survey right at that moment. I think it's a beautiful roof as far as the appearance, color, and profile they used. I'm very satisfied with that. It looks awesome.”
8 detailed ratings · Read the full survey →Roof completed October 17, 2023
April G.
Lindsay, ON · 2023 · Roof from 2023
GuildQuality“Interlock Metal Roofing - ON is very good. There were no problems. Thank you, Interlock Metal Roofing - ON. Everyone was very good. I have no complaints or problems. I wish everyone worked like this. It is a great company with great workers.”
12 detailed ratings · Read the full survey →Roof completed October 20, 2023
Halina B.
Ottawa, ON · 2023 · Roof from 2023
GuildQuality“I don't think there is anything Interlock Metal Roofing could have improved on during the project. They did a great job.”
1 detailed ratings · Read the full survey →Roof completed October 31, 2023
Bernhard H.
Seguin, ON · 2023 · Roof from 2023
GuildQuality“Communication is an area where Interlock Metal Roofing could have improved on during the project. In regard to the clean-up around the property, a bunch of plastic strips were left everywhere. I wasn't happy about that. The rest was all cleaned up, and there were no nails. That was good.”
1 detailed ratings · Read the full survey →Roof completed November 17, 2023
Carolyn Jurek and Vern B.
Sequin, ON · 2023 · Roof from 2023
GuildQuality“They could have improved with quality control and supervision of the subcontractor on the site. They had to come back and do some corrections, but at once everything was completed, I was happy with the work.”
See this roof ↗1 photo · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed October 26, 2023
“There subcontractor on the job was unreliable.”
“The quality control on the work performed was lacking.”
“There were many delays on the project.”
“There were many delays on the job.”
Rejean C.
Rockland, ON · 2023 · Roof from 2023
GuildQuality“Carter was very helpful in explaining the product and the process and it went very smooth. The guys we had installing the product were very professional, neat and tidy no mess. The whole experience was great.”
Roof completed October 27, 2023
Donald P.
Lucan, ON · 2023 · Roof from 2023
“Very happy with the look of the new roof. It enhanced the look of our house.”
1 detailed ratings · Read the full survey →Roof completed August 14, 2023
Doug and Sandra I.
Wingham, ON · 2023 · Roof from 2023
GuildQuality“Great product, very pleasant sales person (Bruce Mehuys) and very pleasant installer. Love the look and the long life span. Another great feature: The elimination of granules coming off asphalt roofing that negatively impact eavestroughs.”
1 detailed ratings · Read the full survey →Roof completed June 26, 2023
“Great product, very pleasant sales person (Bruce Mehuys) and very pleasant installer. Love the look and the long life span. Another great feature: The elimination of granules coming off asphalt roofing that negatively impact eavestroughs.”
Adrian K.
Mississauga, ON · 2023 · Roof from 2023
GuildQuality“Great experience from start to finish. Easy and pleasant to deal with. Friendly staff in all departments. Final product looks amazing. Positive: Quality, Professionalism Services: Roof installation”
See this roof ↗2 photos · Colonial Brown SlateRoof completed August 8, 2023
View the original Google review ↗Marcus C.
Ottawa, ON · 2023 · Roof from 2023
Google“Interlock Roofing has just completed 2 roofs on our property; we could not be more satisfied. We chose the charcoal grey slate and it is truly stunning. The cost is justified as the lifetime guarantee offered by Interlock protects your home; your investment long term.”
See this roof ↗48 photos · Deep Charcoal Slate1 detailed ratings · Read the full survey →Roof completed September 30, 2023
Terry M.
Alexandria, ON · 2023 · Roof from 2023
GuildQuality“Never worry about replacing shingles or a cheap rusting metal roof. The best metal roofing company with the best warranty. I do not give alot of referrals but I certainly do with Interlock Metal Roofing!”
1 detailed ratings · Read the full survey →Roof completed September 30, 2023
Barbara Morton and Deborah R.
Brantford, ON · 2023 · Roof from 2023
GuildQuality“This is certainly a huge financial undertaking however in the long run the investment is something to serious consider. The craftmanship, materials, and warranty speak for itself.”
See this roof ↗2 photos · Black Slate1 detailed ratings · Read the full survey →Roof completed September 14, 2023
Dave and Cheryl S.
Cobourg, ON · 2023 · Roof from 2023
GuildQuality“Most professional. Done well and on time. Keep up your high standards! A pleasure dealing with you!”
2 detailed ratings · Read the full survey →Roof completed September 28, 2023
“Moses and Jonathan were amazing installers.”
Alan A.
Lions Head, ON · 2023 · Roof from 2023
GuildQuality“The only thing that fell short of my expectations was when they said they would come to clean up any loose material like screws after the snow cleared, but they never did. There are still things in the eavesdrops and on the ground. It's a great product. Time will tell if they stand behind their product. So far, so good.”
12 detailed ratings · Read the full survey →Roof completed March 11, 2023
Scott J.
Stoney Creek, ON · 2023 · Roof from 2023
GuildQuality“Interlock Metal Roofing could have had better pricing. I am hoping the product lasts this winter. We have a lot of wind where we are. Time will tell.”
See this roof ↗1 photo · Black Slate1 detailed ratings · Read the full survey →Roof completed September 11, 2023
Richard Puglielli and Terry P.
Woodbridge, ON · 2023 · Roof from 2023
GuildQuality“Both my husband (Wm. Richard) and I can't say enough about what an all around positive experience it was to work with everyone who helped us, as seniors, understand the entire process of getting an aluminum roof for our home. Just a huge THANK YOU to EVERYONE INVOLVED”
See this roof ↗1 photo · Colonial Brown Cedar Shingle1 detailed ratings · Read the full survey →Roof completed July 28, 2023
William and Kathleen K.
Stevensville, ON · 2023 · Roof from 2023
GuildQuality“Once you understand the economics of your decision - you realize why an Interlock 40/50 year aluminium roof is the best way to go. Nothing I can think of - this was one of the best projects I have experienced - no disappointments - extremely happy with the final result.”
2 detailed ratings · Read the full survey →Roof completed July 17, 2023
“Once you understand the economics of your decision, you realize why an Interlock 40/50 year aluminium roof is the best way to go.”
“Tony did a perfect job - couldn't be happier.”
Dave O.
Brampton, ON · 2023 · Roof from 2023
GuildQuality“Great product, professionally installed. Follow up. There was none, except for the call asking for payment the moment the job was completed. Would have appreciated a call asking whether we were satisfied.”
2 detailed ratings · Read the full survey →Roof completed August 17, 2023
“Great product, professionally installed.”
“Steve is an awesome guy and did superb installation work.”
Emil and Kristine G.
Dundas, ON · 2023 · Roof from 2023
GuildQuality“Very happy with our interlock roof. The sales person was very knowledgeable and the installers did a great job! Services: Roof installation”
Roof completed July 12, 2023
View the original Google review ↗Tom M.
Port Colborne, ON · 2023 · Roof from 2023
Google“We have been waiting to get a callback from the gentleman who does the rebates. Communication after the installation could be better. My concern is that the company would supply ladders for their employees. Their ladder was shaky.”
See this roof ↗2 photos · Black Slate2 detailed ratings · Read the full survey →Roof completed July 24, 2023
“Interlock Metal Roofing - ON was quicker than expected.”
Teriann H.
Orangeville, ON · 2023 · Roof from 2023
GuildQuality“We are pleased with our new Interlock aluminum roof. Ours is Black Slate. The process was seamless from the explanations of the product to the installation. The salesperson John Turnbull was patient and knowledgeable and the installer Moses had great attention to detail. Tony Lupton was the supervisor and was on site several times. All of our questions were answered promptly and correspondence was replied to very quickly. Without hesitation we would recommend the company and product. Our roof presented many challenges given its size and various steep pitches and it was installed without a hitch which speaks highly of the installer . After 22 months the product has withstood extremely high winds in SW Ontario . There has been absolutely no damage despite the increased number and intensity of storms in our community. Our previous cedar roof was subject to damage in high winds. We have been subjected to hail and heavy rains on multiple occasions and surprisingly the noise level in the house is moderate . Average storms do not produce undue noise . We were pleasantly surprised at how quiet the interior of the home is during heavy rain and hail. The finish on the black roof continues to look like new even after the numerous weather related stress tests it has been through . Positive: Punctuality Services: Roof installation”
Roof completed October 27, 2021
View the original Google review ↗John B.
Saint George, ON · 2023 · Roof from 2021
Google“We generally had great experiences throughout the entire process right from presentation to final inspection and deficiency rectification! More meticulous finishing and less damage to existing structure. We have had received number of compliments from the neighborhood and even strangers!”
1 detailed ratings · Read the full survey →Roof completed July 31, 2023
David and Ginette T.
Welland, ON · 2023 · Roof from 2023
GuildQuality“Everybody was great, it was just the cleaning. Don't put stuff in the eaves' trough.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2023
“I would give a 4 because I just found out they filled our eaves' trough with stuff from the roofing job.”
Mike and Heather D.
Newmarket, ON · 2023 · Roof from 2023
GuildQuality“We have an island property and after trying three local companies who wouldn’t even take the time to quote, we found Interlock through the referral of a good friend. Bruce came out within a couple of days and provided a very detailed quote. From booking through the professional installation by John and CJ to the follow-up by Bruce (who came back to the island to check on the work) it was an excellent experience. The roof looks great and we are happily recommending Interlock to friends and neighbors!”
See this roof ↗7 photos · Deep Charcoal Cedar ShingleRoof completed June 20, 2023
View the original Google review ↗Molly T.
Winderemere, ON · 2023 · Roof from 2023
Google“We are very happy with our new roof ('Slate' in muskat grey). Our installer Jeremy was excellent; he worked carefully and safely and persevered despite the hot, sunny and very buggy weather. He left our property without leaving a trace. Since then, the roof has been thoroughly tested by heavy rainfalls and it is clearly up to the weather challenges in cottage country. Thanks to everyone who with interacted with. Positive: Responsiveness, Quality, Professionalism Services: Roof installation”
Roof completed June 30, 2023
View the original Google review ↗Valerie M.
Hunstville, ON · 2023 · Roof from 2023
Google“They could improve on having a larger crew to get the job done faster.”
1 detailed ratings · Read the full survey →Roof completed June 16, 2023
Graeme S.
Ancaster, ON · 2023 · Roof from 2023
GuildQuality“Interlock seems to be only metal roof installers, not roofers, as they were not helfpul at all in even recommending help to fixing our structural roof issues (when we discovered them in the process of installing). We had to find on our own resources another contractor to fix those issues first. Their overall work, however, and the quality of the materials seem to be satisfactory. But the above caveat makes us not comfortable recommending them to anyone if others face similar issues. Better, more timely communication, give more ahead time; No recommendations to help fix structural roof problems, Interlock seems to be only metal roof installers, not roofers.”
12 detailed ratings · Read the full survey →Roof completed June 26, 2023
“Interlock seems to be only metal roof installers, not roofers, as they were not helfpul at all in even recommending help to fixing our structural roof issues (when we discovered them in the process of installing). We had to find on our own resources another contractor to fix those issues first. Their overall work, however, and the quality of the materials seem to be satisfactory. But the above caveat makes us not comfortable recommending them to anyone if others face similar issues.”
Martha Schreiber and Shiao C.
Mississauga, ON · 2023 · Roof from 2023
GuildQuality“Feedback for #1: Everything is good.”
1 detailed ratings · Read the full survey →Roof completed June 29, 2023
David and Virginia T.
Richmond Hill, ON · 2023 · Roof from 2023
GuildQuality“excellent product and workmanship”
12 detailed ratings · Read the full survey →Roof completed June 30, 2023
“excellent product and workmanship”
“Our cottage is a 3 hour drive from our home. it would have been nice to have more than a half day notice but understand that scheduling crews these days is a challenge”
“Jeremy was excellent”
Valerie Mackie and Otto Z.
Hunstville, ON · 2023 · Roof from 2023
GuildQuality“We had some Snow guards added to our roof. Service was prompt and fast. They came when they said they would and did what they said they would do. They have simply enhanced the roof that we already have been enjoying for several years now. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed March 21, 2017
View the original Google review ↗Pierre C.
Carleton Place, ON · 2023 · Roof from 2017
Google“Interlock Metal Roofing - ON could improve on their communication and the clean up. The roof looks great.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2023
“There are still some scraps and nails in the driveway. I felt like it should be cleaned up at the end of every day.”
Denise and Greg L.
Welland, ON · 2023 · Roof from 2023
GuildQuality“I highly recommend Interlock Metal Roofing for your next project!”
12 detailed ratings · Read the full survey →Roof completed June 5, 2023
“I highly recommend Interlock Metal Roofing for your next project!”
“10!”
“I am extremely satisfied with the quality of materials used. I would give it a ten if I could.”
Andy de M.
Utterson, ON · 2023 · Roof from 2023
GuildQuality“They were very fast, thorough, cleaned up well, and did what they said they would do. It looks wonderful!”
9 detailed ratings · Read the full survey →Roof completed June 26, 2023
“Bruce Mehuys was great!”
Susan B.
Winderemere, ON · 2023 · Roof from 2023
GuildQuality“Everything from beginning to end went smoothly, and the work was excellent!”
See this roof ↗7 photos · Deep Charcoal Cedar Shingle11 detailed ratings · Read the full survey →Roof completed June 20, 2023
“Everything from beginning to end went smoothly, and the work was excellent!”
Molly and Doug T.
Winderemere, ON · 2023 · Roof from 2023
GuildQuality“The condition of the installers pickup truck. Any potential costumers passing by would be immediately turned off.”
12 detailed ratings · Read the full survey →Roof completed June 28, 2023
Campbell and Terrie S.
Palgrave, ON · 2023 · Roof from 2023
GuildQuality“The worst experience ever. Poor workmanship and worse, cheats. Try another profession Stay away from them”
1 detailed ratings · Read the full survey →Roof completed May 30, 2023
Wilson B.
Ottawa, ON · 2023 · Roof from 2023
GuildQuality“Interlock Metal Roofing installed a new roof on my cottage which is water access only. I've been in construction for over 45 years and the crew (Brian and Maurice) were two of the nicest, hardest working people I've ever met. They did a terrific job of installation, explained the unique benefits of the roofing system, worked long hard hours in the heat and never complained once. When my porch roof is ready for new shingles, I will request these two again and I will definitely use Interlock Metal Roofing again. Fantastic company.”
Roof completed June 5, 2023
Andy de M.
Utterson, ON · 2023 · Roof from 2023
BBB“Had ice damage to two of our slate shingles, called and very promptly Brad and fellow technician showed up and did the required repair. Very professional and courteous. Have been very impressed with this company”
Roof completed August 14, 2007
Sue F.
Jerseyville, ON · 2023 · Roof from 2007
“Our experience with everyone of the company and the project manager, Bruce was nothing but pleasant! My wife has never commented on any projects that we undertook so positively for our home but she was so very much impressed by how responsive Bruce was when she had any concerns over the duration of the project! The roof installation is pretty much completed except some minor deficiencies at this time! We have nothing but positive feedbacks and compliments from our neighbors and friends! Positive: Responsiveness, Quality, Professionalism Services: Roof installation”
Roof completed July 31, 2023
View the original Google review ↗David T.
Welland, ON · 2023 · Roof from 2023
Google“Excellent service and all timelines met as expected. Would recommend. Finished product looks great. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed April 8, 2023
View the original Google review ↗Wendelin L.
Hastings Highlands, ON · 2023 · Roof from 2023
Google“The Best money we ever spent was buying windproof Interlock Metal Roofing, especially after the devastating storm May 24, 2022. Our 4000ft Lake House and Boat House on Lake Scugog survived with no damage after that Storm and the one on Dec 24, 2022 winter Storm. We know Our Cottage is safe and protected when we are not their.”
Roof completed November 16, 2020
Roza B.
Janetville, ON · 2023 · Roof from 2020
“It's simple - as far as I am concerned, this product speaks for itself. It is Canadian made! We were extremely fortunate to have had outstanding service from the first call we made to Interlock Metal Roofing, to the 'no pressure' sales rep, to the AMAZING installer, and finally to the post installation follow-up. Upfront - manage your expectations with the cost of this product. Time will definitely tell but for us. It is the peace of mind knowing we're never supposed to replace our roof ever again. If we do sell our house in the future, we shouldn't need to worry about a home inspector telling their client the house needs a new roof, not to mention the curb appeal it will bring too. We have had people we don't know in the neighborhood stop while walking by and compliment our roof - yes, for real. We hope to never have to call for a warranty related issue but if we do, we will learn if the warranty is as good as is claimed by Interlock. My profession is not in construction, however, I absolutely enjoy looking at the roofs of houses with Interlock Metal Roofing - you can tell them apart by their competitors, in fact, my wife makes fun of me for this! This is an absolutely beautiful product. Unless we missed it during the initial meeting with Derek, we weren't sure how, who or when we were to pay upon completion of the job. We were a little surprised when the installer asked for the cheque, which wasn't a big deal, I just had to find the cheque book in a bit of a 'panic' so to speak. Like I said, we may have missed this detail somewhere. No harm, no foul though. I did write a Google review previous to this survey. As already stated, I hope to never have to contact Interlock due to faulty product or workmanship. In saying this, if I do, I hope the after sales service will be as great as the pre-sales service! Cost - I didn't speak about the cost. Upfront, I don't want to say it is 'great' value, however, time will tell and I am a firm believer you often get what you pay for (product dependant). We went with Interlock so I obviously have faith and trust in the brand that it will live up to what/how you say it will and my expectations. I'm no roof expert, however, I did have to convince my wife a little about the significance and importance of going with this brand. We did receive lesser value quotes for other metal roofs, however, we felt this brand was superior and so we 'invested' the extra money into our home. A good foundation is important in keeping your house intact, but an Interlock Metal Roof will protect that foundation! If I had it in me to be a sales person, I would be applying for a job - this is how much I believe in the product! Thank you for listening.”
11 detailed ratings · Read the full survey →Roof completed April 13, 2023
“It's simple - as far as I am concerned, this product speaks for itself. It is Canadian made! We were extremely fortunate to have had outstanding service from the first call we made to Interlock Metal Roofing, to the 'no pressure' sales rep, to the AMAZING installer, and finally to the post installation follow-up. Upfront - manage your expectations with the cost of this product. Time will definitely tell but for us. It is the peace of mind knowing we're never supposed to replace our roof ever again. If we do sell our house in the future, we shouldn't need to worry about a home inspector telling their client the house needs a new roof, not to mention the curb appeal it will bring too. We have had people we don't know in the neighborhood stop while walking by and compliment our roof - yes, for real. We hope to never have to call for a warranty related issue but if we do, we will learn if the warranty is as good as is claimed by Interlock. My profession is not in construction, however, I absolutely enjoy looking at the roofs of houses with Interlock Metal Roofing - you can tell them apart by their competitors, in fact, my wife makes fun of me for this! This is an absolutely beautiful product.”
“Derek arrived on schedule. He ran the doorbell, introduced himself then proceeded to walk around the house taking the measurements.”
“Once the pleasantries were exchanged, Derek went into great detail explaining the history of the manufacturing company, the product followed by another detailed explanation of the installation process. The physical samples Derek showed us was very helpful as we got to see what the product looked like and made our decision and choice of shingle easier. Having the multiple samples physically there was much nicer than being given a pamphlet with just pictures. Derek was very friendly and his 'no pressure' approach was truly appreciated.”
“All correspondence with Derek has been nothing but professional and courteous. Any questions I e-mailed him with were ALWAYS answered promptly. I received a visit from the installation manager (I cannot remember his name) - he explained when the product was to be delivered and when the installer was to arrive - a very nice touch.”
“Communication from beginning to end was great - we have absolutely zero complaints.”
“Jeremy was our installer. Jeremy is an ambassador for the company. He was so extremely friendly, polite, knowledgeable and professional. I cannot express in words how amazing Jeremy was. He worked slow and methodical which is what I was looking for - because of this, I feel the roof has been installed correctly and I do not anticipate there will be any problems. Whenever I had 'self-interest' questions, Jeremy took his time to explain things to me - again, very knowledgeable and made me confident in his workmanship. Having extensive supervisory experience in my career, I believe Jeremy is a true ambassador for the Interlock Metal Roofing brand and should be recognized for this - he was such a pleasant, hard working person!!!!”
“I believe the quality to be superior than anything else on the market currently. I hope to never challenge the product warranty claim and am confident I won't. With Derek having had physical samples of the materials present - they all but sold themselves.”
“Jeremy's meticulous workmanship was greatly appreciated. The last think I wanted was him rushing through the job and doing shoddy work. There was a roofing crew in my neighborhood - they installed asphalt shingles in one shift. I am looking forward to the fact I should never have to replace or do a roof repair in my lifetime (providing I'm living in the same house).”
“Although windy at times, Jeremy made a conscious effort to keep the excess materials contained. The work area was kept safe at all times and Jeremy wore his safety harness and always had safety in mind.”
“If there were more than five stars to add, I would! Derek King was a pleasure to work with. I spent a lot more time with Jeremy and as a result, got to know him 'better'. He was such a fantastic person to interact with!”
“Fortunately for us the work got completed ahead of schedule - this worked in our favour which was great!”
Sheila Wallace and Andrew W.
Kingston, ON · 2023 · Roof from 2023
GuildQuality“Interlock Metal Roofing - ON could improve their timing.”
12 detailed ratings · Read the full survey →Roof completed May 17, 2023
“There was a lot of debris left on the ground for an extended time.”
“The delays in having the debris cleaned up was rather frustrating.”
“The delays of having the project start on time was frustrating. The clean up could not happen before the winter.”
Richard and Carolyn H.
Ennismore, ON · 2023 · Roof from 2023
GuildQuality“We had to replace our shingles after the 2022 hurricane in our area. We chose a metal roof (aluminum) because of its durability and wind damage guarantee. We have a large, steep roof with dormers. We got 4 estimates and Ontario Roofing was the most reasonable and professional to deal with at that stage.”
See this roof ↗1 photo · Musket Grey SlateRoof completed May 23, 2023
Lisa C.
Bethany, ON · 2023 · Roof from 2023
“Bruce was completely thorough in his presentation of why metal shingles were the future of roofing. Product selection was great, and Bruce was pleasant and friendly. The process was longer than expected, but the results were fantastic. Having the neighbors come by and ask questions definitely means we made the right choice.”
Roof completed June 1, 2023
David S.
Aurora, ON · 2023 · Roof from 2023
“We had a roof done by interlock roofing in Dec 2022. The sales team were fantastic and the roofers did a great job. The roof looks fantastic. Very happy with the outcome. Services: Roof installation”
Roof completed January 6, 2023
View the original Google review ↗Kris L.
Algonquin Highlands, ON · 2023 · Roof from 2023
Google“Bruce and the installation team were great to work with. Showed up on time, and were very professional throughout the installation process. Special shout-out to Tony the installer who was amazing during the instal. Very organized with product storage and thorough cleanup during and after every work day. And the final product looks amazing, better than was expected. Thanks to the whole Interlock team-Bruce, Tony (PM) and Tony (installer). Highly recommended company and team!! Positive: Professionalism Services: Roof installation”
See this roof ↗7 photos · Black SlateRoof completed May 12, 2023
View the original Google review ↗George P.
Mississauga, ON · 2023 · Roof from 2023
Google“As installation is recent, I'm not able to fully recommend as I don't know what long term will be like. More information online in order to better prepare myself / research on my own. Online information is mostly a sales pitch, give me details!”
11 detailed ratings · Read the full survey →Roof completed March 21, 2023
“As installation is recent, I'm not able to fully recommend.”
“Installation crew is what made a great experience.”
Brian B.
Cornwall, ON · 2023 · Roof from 2023
GuildQuality“A good quality product with many eye appealing choices of roof shingles (color and profile). Positive: Quality Services: Roof installation”
Roof completed December 13, 2023
View the original Google review ↗Lisa L.
Saint Clements, ON · 2023 · Roof from 2023
Google“Had the interlock roof installed in 2017. It replaced an asphalt shingle roof which only lasted for 5 years. I was impressed with the product, The metal roof today is like the day it was installed. The installers did an excellent job installing the roof. In the time the roof has been installed I have had no problems. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed October 10, 2017
View the original Google review ↗George B.
Princeton, ON · 2023 · Roof from 2017
Google“They were very accommodating. My wife was pregnant at the time, and they were accommodating even though they had busy schedules. They squeezed us in when they could during the winter months. It was much appreciated. They have good customer service.”
11 detailed ratings · Read the full survey →Roof completed March 31, 2023
“They were very accommodating. My wife was pregnant at the time, and they were accommodating even though they had busy schedules. They squeezed us in when they could during the winter months. It was much appreciated. They have good customer service.”
“The installers did good work, but there was a lack of communication with them.”
“There were some minor screws that were left over.”
Ryan Duke and Ericha S.
Carlsbad Springs, ON · 2023 · Roof from 2023
GuildQuality“Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had an Interlock roof installed four years ago to replace an asphalt shingle roof that was continually being damaged by the high winds at my lakefront site. It still looks as good today as when it was installed. Bruce and the Interlock team dealt professionally with the inevitable surprises that arise during any construction project. Service: Roof installation”
See this roof ↗2 photos · Deep Charcoal SlateRoof completed February 10, 2019
Ian B.
Ramara, ON · 2023 · Roof from 2019
“Interlock can improve their pricing. The roof was very expensive. Overall, the roof looks good, but no one would pay this much for a roof.”
12 detailed ratings · Read the full survey →Roof completed February 15, 2023
Andrew C.
Fenelon Falls, ON · 2023 · Roof from 2023
GuildQuality“Great product. Bruce was great in explaining the product at the outset. Professional installation. Installers were on time every day and very neat. Highly recommended. Positive: Professionalism Services:Roof installation”
Roof completed October 17, 2020
View the original Google review ↗Mark P.
Port Carling, ON · 2023 · Roof from 2020
Google“From the time that we first called with questions about a metal roof until the time our roof was installed and we received our warranty, Interlock Metal Roofing treated us like a valued customer and appreciated our business. The sales and installation teams are awesome and we are very happy with our purchase. Thank you! Jeff and Paula- Oshawa. Positive: Responsiveness, Quality, Professionalism, Value Services: Roof installation”
Roof completed December 12, 2022
View the original Google review ↗Jeff L.
Oshawa, ON · 2023 · Roof from 2022
Google“Very professional. They could improve by updating the homeowner more often about the supply chain delays. A little more communication on their part would be helpful.”
11 detailed ratings · Read the full survey →Roof completed January 31, 2023
“Very professional.”
“I am extremely satisfied with the quality of the workmanship.”
Logan Campbell and Krista J.
Goderich, ON · 2023 · Roof from 2023
GuildQuality“From talking with Marcella the receptionist then meeting Bruce when he came to our home to show us the product and finally meeting Maurice and Brian the installers we are unable to say enough good things about Interlock or the people we met from Interlock. Their price was comparable with asphalt shingles in our area and far below other metal roofers. They offered better value and a better warranty than anyone else we talked to,. We live on the Bruce Peninsula in Ontario and it is a very windy and stormy as we are between Lake Huron and Georgian Bay. So far our roof has maintained the quality we were promised and it has definitely exceeded our expectations. We have had two blizzards so far this year (22/23) with lots of snow and we are glad we decided to get Interlock roofing installed on our home and have the ice guards installed as well. Maurice and Brian worked during the latter part of the summer and didn't quit even though the weather was extremely hot. They were a welcome pair at our home and are always welcome to return when they wish. As I stated earlier I can not say enough good about Interlock and the roof or the people we met and now consider our friends and family. We further feel this is the best investment we have made to upgrading our home so far, and have received multiple compliments from our neighbors about our roof. Thank you Interlock and job well done. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Attic venting, Roof installation”
Roof completed August 1, 2022
View the original Google review ↗Roger D.
Mar, ON · 2023 · Roof from 2022
Google“I wasn't pleased that no one checked that there was no plywood under the original metal roof and the additional expense that I had.”
12 detailed ratings · Read the full survey →Roof completed January 18, 2023
Steven and Laurie C.
Lanark, ON · 2023 · Roof from 2023
GuildQuality“It was very nice, and I would recommend Interlock Roofing to my friends and whoever else needs them.”
See this roof ↗2 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed January 23, 2023
Igor K.
London, ON · 2023 · Roof from 2023
GuildQuality“Interlock could have improved on installation speed. By the time I ordered it, it took over two and a half months to start the job.”
10 detailed ratings · Read the full survey →Roof completed December 17, 2022
“There were some screws on the ground.”
Rocco G.
Tiny, ON · 2023 · Roof from 2022
GuildQuality“Again, the communication fell short of my expectations, and part of that was because the materials were locked inside our garage, so someone had to be here to let them in. I had flexibility in my work, but I had other things to do than sit around for four days and get nothing done. That is not the crew's fault. I think that is an administration issue. They are trying to get jobs done and keep people happy, but if they communicate to let people know, that would be helpful. I had a leak, and they came and got that done, and I was happy with that, and if they had told me they had someone else to take care of a leak for, is that okay? That way, I would not be sitting around for a week waiting. It was not ideal. Communication would be the only thing that fell short of my expectations. The product is good and great. We've been really happy with it and have gotten a lot of remarks about it, and the mental roof is of very, very good quality. The key is the crew, and they did a good job in a challenging position. We’ve had massive snowfalls, and nothing is perfect. The flashing is coming off, and it's not a major issue as it's just the decorative flashing. We can go back up and hammer that in place in the spring, but they did a good job. I've left reviews in other places. We are thrilled and really do appreciate Interlock Roofing. We got the leak fixed and covered. That was great. They said November, and that wasn't happening, so we were concerned that may not happen. It was a relief to get that done before the snow came, so that was great. The crew was trying to make sure everyone who had contracts was getting things done, but I feel people are pretty lenient if that is communicated. Maybe I'm wrong and they just didn't show up, but they're hardworking guys, so I doubt it.”
12 detailed ratings · Read the full survey →Roof completed January 24, 2023
“If it wasn't something palatable, the communication was slow. To be fair, with roofing, because they can't do it in the winter, they were trying to put on as many roofs as they could, so I appreciate being put into that bundle, but it was inconvenient. I had to take two weeks off work. I do have sympathy with that because there was a lot of snow coming and they wanted to make sure everyone was taken care of. It could be a communication issue with management for not informing us of their arrival time.”
“With the communication, I am not sure if that was them or whoever was telling them where to go. The crew was excellent and called us from out of town to let us know if they were coming or not. I don't think they had any control over knowing where they were coming from or going to.”
“I am very satisfied with the quality of the materials used.”
“The quality of the workmanship is not perfect, but it's the best Interlock Roofing can do, as nothing is perfect.”
“The job site was kept very clean and safe.”
Jenny O.
Ottawa, ON · 2023 · Roof from 2023
GuildQuality“It looks good. They did a good job. Possibly an earlier start time during the day Not at this time”
12 detailed ratings · Read the full survey →Roof completed December 7, 2022
“It looks good. They did a good job.”
“Yes and he got back to us with any questions and concerns that we had.”
“It also helped that a vp also came to our home”
“Yes, both the sales staff and the work crew”
“Yes”
“Yes”
“Yes”
“Yes”
“They did a good job keeping it clean and safe considering that It had been raining and fairly windy between days,”
“Yes, however we are still waiting for the drone shots of the roof”
“Yes”
“They told us that it should be started in approx. November - The job was started on Nov. 30th”
Zoltan and Jeanette B.
Markham, ON · 2023 · Roof from 2022
GuildQuality“Carter and his crew did an outstanding job from the moment Carter stepped in the house for the quote to the day his crew cleaned up and left. Very professional. I highly recommend Interlock.”
Roof completed January 21, 2023
Chris
London, ON · 2023
“I will definitely recommend Interlock Roofing to a friend as I found the service, product and people very informative and professional.”
Roof completed December 20, 2022
John M.
Stoney Creek, ON · 2023 · Roof from 2022
“I will definitely recommend Interlock Roofing to a friend as i found the service, product and people very informative and professional. everything worked out well Roof looks great - will recommend definitely.”
12 detailed ratings · Read the full survey →Roof completed December 20, 2022
“I will definitely recommend Interlock Roofing to a friend as i found the service, product and people very informative and professional.”
John M.
Stoney Creek, ON · 2023 · Roof from 2022
GuildQuality“Yes...amazing final product. Happy so far! Communication as described above.”
12 detailed ratings · Read the full survey →Roof completed December 12, 2022
“Yes...amazing final product.”
“Dealing with Barry was a pleasure.”
“Actual installation was approx 21 weeks later than expected.”
“Scheduled installation within 10 weeks was nearly doubled.”
Toby and Krystal K.
Dunrobin, ON · 2023 · Roof from 2022
GuildQuality“Jermy was very punctual and hard working even during the cold weather and rain he did an awesome job love our new roof”
12 detailed ratings · Read the full survey →Roof completed October 22, 2022
Jerome S.
Kitchener, ON · 2023 · Roof from 2022
GuildQuality“Communication while roof was being installed. Installer would be there for one day and then not show up again until several days has past. Had no idea when installation would be completed.”
11 detailed ratings · Read the full survey →Roof completed December 5, 2022
Denver Green and Lois K.
Ottawa, ON · 2023 · Roof from 2022
GuildQuality“They did excellent work. They were very professional, and the site was clean when they left. It was beautiful. The nails were all gone. It was great, and they did a fantastic job.”
12 detailed ratings · Read the full survey →Roof completed November 26, 2022
“They did excellent work. They were very professional, and the site was clean when they left.”
“Bruce Mehuys was absolutely punctual.”
Richard Haspeck and Nicola B.
Alliston, ON · 2023 · Roof from 2022
GuildQuality“They could have improved with the communication up until the start date.”
12 detailed ratings · Read the full survey →Roof completed December 31, 2022
“With communication between the time of signing the contract and the start date, we didn't hear from them until day before.”
“So far, I am happy with the results.”
Theresa MacIntyre-Morris and Jason M.
Newmarket, ON · 2023 · Roof from 2022
GuildQuality“From the time I first called inquiring about a new metal roof to the time that the roof installation was complete, I felt like a valued customer by Interlock Roofing. I would definitely recommend them to anyone interested in a metal roof. N/A”
11 detailed ratings · Read the full survey →Roof completed December 12, 2022
“From the time I first called inquiring about a new metal roof to the time that the roof installation was complete, I felt like a valued customer by Interlock Roofing. I would definitely recommend them to anyone interested in a metal roof.”
Jeffrey Lebold and Paula T.
Oshawa, ON · 2023 · Roof from 2022
GuildQuality“All I can say is "WOW"! Not only am I extremely impressed with the look, all our neighbors are as well. In addition to the look of the new roof, all the gentlemen and lady we dealt with, from the office staff, to the sales staff, to the field manager and to those on the roof (the installation professionals), were lovely. Dedication, dedication, dedication. Thanks to all for everything! Catherine Our additional requests, especially the removal of the shingles, added a considerable amount of time to the project, which was not a concern for us, as our timeline was somewhat flexible. However, because of these additional hours/days, and the scheduled work days for the installers (i.e., time off), the project "sat" stagnant for a number of days. Better planning regarding man-hours might be a consideration for Interlock Roofing. (Installers did ensure that there were no "open/uncovered" areas on the roof, for the days they were not on-site. For Interlock Roofing (IR): I realize I am in the wrong business! After speaking with a friend (a metal worker), as well as business owners who pay for experienced labor, it appears that IR makes an excellent profit in the aluminum roofing business, after paying for the materials, shipping, labor costs, etc. IR may get more business if they reduce their profit margins on either or both materials and labor. (Example: reduce costs by 20% could lead to 30+% more clients.) I also thing that the cost associated with removing shingles is quite high. I understand that removing shingles is an extra cost for the company, i.e., time for labor to remove the shingles, cover-up of roof should it rain )and then uncovering it to work on it), clean up of the shingles, roofing paper and nails, the disposal of them, etc., but $10k is a little exorbitant. It seems that IR charges such a high rate to remove the shingles so that clients will skip the option to remove the shingles, allowing IR to save time on each project, which in turn allows them to take on more jobs each season. (There still seems to be some controversy as to whether leaving old shingles, roofing paper, ice-shield, etc. on the roof and installing other shingles (metal or asphalt) over to of them is a good idea.) One last thing, a metal roof is not always a selling feature for a home, per the realtors I spoke with before deciding to go ahead with the metal roof, unless of course the new owner gets a 45 year warranty on it, (i.e., the original home owner, which paid to have the metal roof installed, sells the home five years after installing the roof). (Not a criticism, just reality, making home owners (at least the ones we talked to) question the need to put out a small fortune to re-roof their homes in metal.) All this to say, we do love it. Just thought I would share some of the discussions we had and heard of when deciding what material we wanted to use to re-roof our home. Thanks a million and Merry Christmas and Happy New Year.”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed October 26, 2022
“All I can say is WOW! Not only am I extremely impressed with the look, all our neighbors are as well.”
“We did have a couple issues where emails were not directed to the correct addresses.”
“The small crew of two were well experienced and a pleasure to deal with.”
“Hard to respond to this question, as I have no knowledge of the quality of the materials used.”
“Again, it looks awesome!”
“Yes, the installers cleaned up each evening before they left for the day.”
“ABSOLUTELY HAPPY WITH THE RESULTS!”
“We had added a few additional requests, such as removal of the shingles.”
“I am not sure we had an agreed upon schedule.”
Catherine and Garth R.
Nepean, ON · 2022 · Roof from 2022
GuildQuality“We recently had a positive experience with our new roof install just before the awful weather hit - the hard working installation team finished the job in challenging conditions with diligence, good attention to detail, courtesy, and daily job site clean up.”
Roof completed December 15, 2022
Jenny O.
Ottawa, ON · 2022 · Roof from 2022
BBB“It's a very beautiful roof. Working during daylight hours. They didn't have much light when they worked after dusk. Apparently they forgot their brighter headlights in another vehicle. My roof looks very nice. I wish your company did eavestroughs, soffits, and fascia too.”
See this roof ↗2 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed November 28, 2022
“It's a very beautiful roof.”
“He answers text messages very quickly too.”
“I thought my roof would be installed sooner than it was.”
“The crew was very polite and were hardworking men.”
“In my opinion the materials are of a very high standard.”
“Maurice came to redo part on my garage roof as the pattern was incorrect.”
“I found some screws/nails and bits of metal pieces in the grass afterwards.”
“I would highly recommend InterLock.”
“I was happy that Maurice redid part of the garage roof in a timely fashion.”
“I was under the impression that my roof would be installed about 3-4 weeks sooner.”
Monica T.
Guelph, ON · 2022 · Roof from 2022
GuildQuality“The roof looks amazing, in comparison to other roofs. They need better communication for delivery and installation. Again, we had to go though our sales rep because Tony did not return calls.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2022
“The roof looks amazing, in comparison to other roofs.”
“Carter and the administration staff are 5-star; Tony is a 1 star.”
“This bad rating has nothing to do with our sales rep, Carter.”
“I am not happy with the clean up.”
“I was asked to pay for additional fasteners because the wind speed at the cottage was so high.”
Joanne and Warren S.
Long Point, ON · 2022 · Roof from 2022
GuildQuality“Coordination with solar company on acceptable supports”
12 detailed ratings · Read the full survey →Roof completed November 29, 2022
Jeff M.
Stittsville, ON · 2022 · Roof from 2022
GuildQuality“On time, courteous and professional service. Bring cookies. Love the new roof! It looks great and will outlast us!”
See this roof ↗1 photo · Black Slate12 detailed ratings · Read the full survey →Roof completed November 26, 2022
“On time, courteous and professional service.”
“On the dot.”
“Yes, answered any questions we had.”
“Absolutely!”
“Yes!”
“Tony was meticulous in the installation, cleaned up the worksite every day and made sure all the bits and bobs were carted away at the end of the job.”
“Yes.”
“Yes.”
“Yes.”
“Thrilled!”
“Yes.”
“Actually sooner than expected!”
Keith and Michelle C.
Mississauga, ON · 2022 · Roof from 2022
GuildQuality“This Interlock roof appears to be a durable and attractive product. Of course, only time will tell if it lasts as it is supposed to. If it does, then it will have been worth the premium price.”
12 detailed ratings · Read the full survey →Roof completed November 16, 2022
“This Interlock roof appears to be a durable and attractive product. Of course, only time will tell if it lasts as it is supposed to. If it does, then it will have been worth the premium price.”
Donald K.
Picton, ON · 2022 · Roof from 2022
GuildQuality“Just keeping me an abreast of delays so I wasn’t guess when they were coming. I had to call for updates. We had a very compromised roof and so that is why the installation date mattered so much. We do realize weather slows them down, I just would have liked to be kept in the loop on long delays.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed October 25, 2022
“Very minor thing that will be fixed in spring.”
“Have found a few nails after the job.”
“Will fix small issue in spring”
“It took longer to start the job than the original time suggested at sale”
Etienne and Deanna D.
Coldwater, ON · 2022 · Roof from 2022
GuildQuality“They could have sent the installers in an Interlock-branded vehicle. All in all, it was a good experience.”
12 detailed ratings · Read the full survey →Roof completed November 23, 2022
“He was a pleasure to deal with on the project”
“The guys were incredibly courteous, but they didn't have an Interlock-branded vehicle.”
“They were lacking in securing an installation date.”
“It looks good.”
“It looks good from the ground.”
“The schedule was very late coming.”
John L.
Embro, ON · 2022 · Roof from 2022
GuildQuality“From our initial consultation at our home with Carter and Brian (VP) to the installation we couldn’t be happier. When Brian gave us his personal cell phone number that did it for me. If the VP of a company gives you his personal cell phone number, that speaks volumes to the confidence he has in his products. Carter came back a second time to put our minds at ease with our color selection. Our installation crew was amazing! Maurice and Brian are top-notch gentlemen who did an amazing job. Having a pool, I was concerned about nails and other debris ending up in it. Well, there was absolutely nothing in my pool. You could tell they took pride in the work they did because they took pictures of themselves in front of our home when it was complete. They seemed proud of the job they did. Maurice kept saying it has to be done right the first time because they don’t want to come back (although they are always welcome to stop by for a visit if they are in the area). We were initially concerned that the roof might be louder when it rains, but it’s actually quieter. Our daughter used to wake up through the night when it rained but now she sleeps right through. It could be because they were able to go right over the existing asphalt shingles which also reduces landfill waste. I never thought I would get compliments on a roof. People walk by and say it looks great. When I pull up to my home I say wow that roof looks good! It’s a premium roof at a premium price, but one shot and you are done.”
See this roof ↗1 photo · Tudor Brown SlateRoof completed October 6, 2022
John Paul P.
Guelph, ON · 2022 · Roof from 2022
“We are satisfied across the board!”
12 detailed ratings · Read the full survey →Roof completed November 5, 2022
“We are satisfied across the board!”
Jennifer L.
Fort Erie, ON · 2022 · Roof from 2022
GuildQuality“Overall, they did a great job on the project.”
12 detailed ratings · Read the full survey →Roof completed November 10, 2022
Jason B.
Oakwood, ON · 2022 · Roof from 2022
GuildQuality“Timing of installation was hard to confirm. Better communication would help.”
12 detailed ratings · Read the full survey →Roof completed October 25, 2022
Lori D.
Minden, ON · 2022 · Roof from 2022
GuildQuality“Everything was great!”
12 detailed ratings · Read the full survey →Roof completed November 11, 2022
Dominique M.
Guelph, ON · 2022 · Roof from 2022
GuildQuality“NOTHING GREAT JOB”
12 detailed ratings · Read the full survey →Roof completed October 31, 2022
Peter and Joanne B.
Lynden, ON · 2022 · Roof from 2022
GuildQuality“I was happy with every thing. The installer extremely skilled and knowledgeable. My project had some oddities and he dealt with them very well.”
11 detailed ratings · Read the full survey →Roof completed November 4, 2022
“I had to call them, but they always got back to me when I called.”
Gordon T.
Morpeth, ON · 2022 · Roof from 2022
GuildQuality“Communication and follow-up was a bit lack luster. Phone line often unattended.”
11 detailed ratings · Read the full survey →Roof completed November 9, 2022
“No communication regarding delays.”
Tat Hung T.
Richmond Hill, ON · 2022 · Roof from 2022
GuildQuality“I have been promised when I recommended a save for interlock I will get a $500.00 recommendation fee. But I did but no fee. I’m disappointed.”
11 detailed ratings · Read the full survey →Roof completed October 28, 2022
Peter S.
Ottawa, ON · 2022 · Roof from 2022
GuildQuality“We had our roof installed in 2006. Since then, we have added some more snow guards. Today Brad Cook installed more snow guards to protect our new deck. He was professional and efficient. He was impressed with the appearance of our roof. Said it looked new. I said this roof was one of the best decisions we made on the house. Very happy.”
Roof completed November 12, 2006
Linda S.
Woodville, ON · 2022 · Roof from 2006
“More communication with the client”
See this roof ↗2 photos · Tile Red Slate12 detailed ratings · Read the full survey →Roof completed September 2, 2022
Jia L.
Ottawa, ON · 2022 · Roof from 2022
GuildQuality“Had a good knowledge but there were a few items that had to be clarified by the installers. For instance, I was told the interface with my concrete blocks would be ground in but the installer clarified that that was not possible with concrete blocks, only brick as the concrete would crack if scored. Quality has been great so far, and time will tell.”
11 detailed ratings · Read the full survey →Roof completed September 12, 2022
“Had a good knowledge but there were a few items that had to be clarified by the installers.”
“Some of the trim work was a little rough but when asked to redo, it was done without question.”
“Schedule was pushed back several times but roof was done in acceptable time line.”
Fred and Rita G.
Pembroke, ON · 2022 · Roof from 2022
GuildQuality“Yes, will recommend, great product!! Looks awesome!!!!! Just inform clients on work days and completion dates. Nope, all good 👍🏻👊🏻😎”
12 detailed ratings · Read the full survey →Roof completed October 11, 2022
“Yes, will recommend, great product!! Looks awesome!!!!!”
“Top man!”
“Installers communication was weak, never knew whether they will pitch up or not.”
“No problem with their work, speed and installation duper quick when they are present.”
“Too quality”
“No complaints, so far so good!”
“Yes, all safety equipment in place, cleaned up proper after work.”
“never had a schedule discussion, attendance was add-hock.”
Hendrick L.
Williamstown, ON · 2022 · Roof from 2022
GuildQuality“Cedar interlock aluminum shingles look great. We received many complements on our new roof. Would definitely recommend Interlock Roofing to a friend. Installation s/b on agreed upon schedule and scheduler should communicate when schedule is revised. Refer to comments above.”
11 detailed ratings · Read the full survey →Roof completed October 23, 2022
“Cedar interlock aluminum shingles look great. We received many complements on our new roof. Would definitely recommend Interlock Roofing to a friend.”
“N/A”
“N/A”
“N/A”
“N/A”
“N/A”
“N/A”
“N/A”
“N/A”
“N/A”
“Scheduled for September and installation completed October 22.”
George and Becky F.
Cameron, ON · 2022 · Roof from 2022
GuildQuality“Have more than one person installing for safety as well as speeding up things The job has been completed full payment mail but receipt not received until now.”
See this roof ↗4 photos · Tile Red Slate12 detailed ratings · Read the full survey →Roof completed October 17, 2022
“Not communicative and was a single man army.”
“The inspection took place in our absence.”
“We changed the color of tile so things got delayed.”
Sheela and Prakash S.
Mississauga, ON · 2022 · Roof from 2022
GuildQuality“Absolutely. If you are thinking of getting your roof done call Interlock, you won’t be disappointed. It is a premium roof at a premium price but one shot and you are done. I never thought total strangers would compliment me on my roof but it happens a lot. Like I told Carter I have bling on my roof. Every time I pull up to my home I actually look at my roof and say damn that looks good. Only thing I wish I got was a couple of days warning before they dropped the materials off. My roof is actually quieter now when it rains than when it was just the asphalt shingles. Our 7 year old daughter would wake up screaming scared when it would rain and now with the interlock roofing she sleeps thru the night. We only hear it bouncing off the windows.”
See this roof ↗1 photo · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed October 6, 2022
“Absolutely. If you are thinking of getting your roof done call Interlock, you won’t be disappointed.”
“Carter was fantastic.”
“Carter and the VP Brian came to my home over the summer to explain all the benefits.”
“What can I say about the crew? Maurice and Brian were absolutely fantastic.”
“Crew was fantastic.”
“Was 2 weeks past the original date they told me but with the extreme heat and Covid delays.”
John Paul P.
Guelph, ON · 2022 · Roof from 2022
GuildQuality“I PREFER NOT TO GET INVOLVED - IT IS AN EXPENSIVE UNDERTAKING AND HOME OWNERS SHOULD DO THEIR OWN RESEARCH”
12 detailed ratings · Read the full survey →Roof completed September 22, 2022
“I PREFER NOT TO GET INVOLVED.”
John and Mary M.
Hamilton, ON · 2022 · Roof from 2022
GuildQuality“They mostly cleaned up, but we were particular about the screws on the ground because of the kids. They smoked on the roof, so when it rained, the cigarette butts washed down our gutters and ended up in a pile on the front lawn. Other than that, they were really nice.”
11 detailed ratings · Read the full survey →Roof completed October 2, 2022
“When they left there were a lot of screws on the ground, and we have small children at home.”
Avigale L.
Woodbridge, ON · 2022 · Roof from 2022
GuildQuality“I have recommended them to a friend. Interlock Roofing could have improved on, offering putting on new gutters at the same time. The guy that came with the dumpster knocked something down, and he never fixed it. That's the only thing that went wrong. We are expecting someone to send me the pictures they took of the roof. I am a video editor, and I was filming a video of the roof.”
11 detailed ratings · Read the full survey →Roof completed October 18, 2022
“I have recommended them to a friend.”
“He was incredible.”
“Yes, the Interlock Roofing installation crew was organized and professional.”
“Yes, I am satisfied with the quality of the workmanship.”
Paul C.
Kingsville, ON · 2022 · Roof from 2022
GuildQuality“It was a great experience. I don't have any suggestions. I'm very happy with it. I love my roof.”
12 detailed ratings · Read the full survey →Roof completed September 15, 2022
“My roof is beautiful.”
“There weren't any problems.”
Caroline M.
Kingston, ON · 2022 · Roof from 2022
GuildQuality“We would have no hesitation in recommending Interlock Roofing to our neighbors and friends.”
12 detailed ratings · Read the full survey →Roof completed September 12, 2022
“We would have no hesitation in recommending Interlock Roofing to our neighbors and friends.”
Stephan T.
Dysart Et Al, ON · 2022 · Roof from 2022
GuildQuality“More communication during the installation (start times, pausing, completion time)”
12 detailed ratings · Read the full survey →Roof completed October 16, 2022
“Installation date was never set in stone.”
Joseph and Jaime P.
Alliston, ON · 2022 · Roof from 2022
GuildQuality“Very professional & high quality product”
12 detailed ratings · Read the full survey →Roof completed September 12, 2022
“Very professional & high quality product”
“Very good and great follow up.”
“Knolageble”
“Very professional, just wish they would stop working at sunset, for safety.”
“Very nice and good listening.”
“Some were under training, but very well supervised”
“The best of the best”
“95% clean up,”
Real L.
Trenton, ON · 2022 · Roof from 2022
GuildQuality“They could have improved on the time it took to do the roof. My job was started but was late for completion. It wasn't done in a timely manner because of the circumstances. The foreman of the crew lost a family member, and the job was way late. You never know when you are going to lose a family member. How do you begrudge that? Morris and his guys were very professional, very friendly, and kept me in the loop with everything going on. Anything I asked, they were very quick to put me at ease with their knowledge of the product and accessibility as the service was being done.”
See this roof ↗10 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed August 31, 2022
Jackie and Kevin M.
Carrying Place, ON · 2022 · Roof from 2022
GuildQuality“Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Brad Cook and his crew came to repair our roof and install snow stays. Brad explained everything that was to be done and did it thoroughly and efficiently. He was most courteous and a pleasure to do business with. Services: Roof repair, Roof repair for storm wind damage”
Roof completed February 27, 1999
Anne M.
Gloucester, ON · 2022 · Roof from 1999
“Having no experience with roofers before, I was satisfied. It was a good experience.”
11 detailed ratings · Read the full survey →Roof completed August 14, 2022
“It was a little late, but that's ok.”
Marj P.
Brampton, ON · 2022 · Roof from 2022
GuildQuality“yes Dealing with customers who neighbor is not nice at starting the work”
10 detailed ratings · Read the full survey →Roof completed August 19, 2022
“yes”
“Yes”
Patricia H.
Brampton, ON · 2022 · Roof from 2022
GuildQuality“Communication. Haven’t heard from anyone except the installer, and you, since the roof went on.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2022
“Poor after signing the contract.”
“He was great but only one person not a crew”
“Some material shipped in the wrong color causing delay.”
“The installer was very detail oriented and meticulous.”
“One installer for 3,400 sq ft.”
“Had very little communication with anyone since the signing of the contract.”
“Incorrect color replacement came the next day.”
“Had to ask for timelines.”
Barb Rodriguez and Cam W.
Belleville, ON · 2022 · Roof from 2022
GuildQuality“Had a service call today by Brad, on time professional with a very friendly manner. Treated me as a valued customer explaining things in an understandable manner. Thank You”
Roof completed June 28, 2013
View the original Google review ↗Gary W.
Bridgenorth, ON · 2022 · Roof from 2013
Google“Fantastic service ... Brad and his team were on time, friendly, professional and extremely quick at installing additional snow guards to the metal roof we had installed a few years ago. Absolutely no issues at all ... these guys are a pleasure to deal with! Positive: Punctuality, Quality, Professionalism Services: Roof installation”
Roof completed January 13, 2016
View the original Google review ↗Marc B.
Cornwall, ON · 2022 · Roof from 2016
Google“Very pleased with Interlock Roofing service at all levels of interaction. Have had many compliments on my roof. Apparently I'm the talk of the neighborhood. Best looking metal roof!”
12 detailed ratings · Read the full survey →Roof completed August 14, 2022
Cecily P.
Kemptville, ON · 2022 · Roof from 2022
GuildQuality“The installers worked quickly and were very polite and friendly.”
11 detailed ratings · Read the full survey →Roof completed August 3, 2022
Melissa D.
Ayr, ON · 2022 · Roof from 2022
GuildQuality“Office staff need to start answering calls but if not possible return calls in a timely manor. It was disappointing that the original finish of our tiles was no longer available. Roof now two different colors.”
12 detailed ratings · Read the full survey →Roof completed August 30, 2022
Bruce P.
Burlington, ON · 2022 · Roof from 2022
GuildQuality“Better communication”
12 detailed ratings · Read the full survey →Roof completed August 24, 2022
“Company should consider on automated scheduling date that sends an email to the customer with tentative scheduling date once contract and first payment has been signed to give the customer an idea on when the job will start. Or give a regular update at least 2 weeks prior to the job”
“Miscommunication on the start date. Should consider having an automated date schedule sent to customer’s email.”
Elaine C.
Kanata, ON · 2022 · Roof from 2022
GuildQuality“very good product, very happy with it - communication from head office IS THE BIG!!! deterrent to recommend this company. COMMUNICATION FROM HEAD OFFICE!!!! What if I had a problem with my existing roof and needed to get in contact with someone? It was just a fluke that I happend to drive by John's house!!!! End result turned out well - hope John isn't leaving the company any time soon.”
10 detailed ratings · Read the full survey →Roof completed August 10, 2022
“very good product, very happy with it - communication from head office IS THE BIG deterrent.”
“Never heard back from the main office.”
“Installer very friendly and communicated his schedule.”
“How can they? They don't answer their phone.”
Martin E.
McDougall, ON · 2022 · Roof from 2022
GuildQuality“Interlock put up a sign during construction and then left it here. We would the sign removed No”
12 detailed ratings · Read the full survey →Roof completed August 14, 2022
“There were no problems”
“Everything was done on time and everything was done n good order”
Tim and Rosemary C.
Carlton Place, ON · 2022 · Roof from 2022
GuildQuality“We were advised this could be installed all year round. We signed in October and were advised it could be done in the winter. We were also advised the material was in stock in their warehouse. That was not true. Finally it was delivered on July 11th. The materials sat in our driveway until July 19th. The finish date was August 15th. No communication from the company.”
11 detailed ratings · Read the full survey →Roof completed August 13, 2022
“Lied about the who process.”
“4 only to the installers.”
Gerry and Diane R.
Stoney Point, ON · 2022 · Roof from 2022
GuildQuality“Interlock Roofing could have improved with the cost because it was a bit too high. Everything else was fine. They were on time and professional. The contractors were very organized. They did a great job. There were no bits and pieces flying around when they removed the shingles. There were no nails, and they cleaned up after themselves every day. The neighbors appreciated that.”
12 detailed ratings · Read the full survey →Roof completed July 4, 2022
Lionel J.
Mississauga, ON · 2022 · Roof from 2022
GuildQuality“Quality of work is excellent. There should always be 2 workers on the team and have a replacement ready if one member cannot work on ghe project.”
11 detailed ratings · Read the full survey →Roof completed July 28, 2022
“Quality of work is excellent.”
“Team of one only, which made the organization of the work more difficult, but the worker was very good.”
“We were left with debris on the deck and patio.”
“We had to wait 12 weeks to get the work done.”
Jiri (George) Mrazek and Veronique D.
Orleans, ON · 2022 · Roof from 2022
GuildQuality“I am on my way out, but I will give them excellent on everything.”
1 detailed ratings · Read the full survey →Roof completed June 9, 2022
“I am on my way out, but I will give them excellent on everything.”
Robert and Sina N.
Strathroy, ON · 2022 · Roof from 2022
GuildQuality“The logic of the shingles on the valley could have been done better. It was only one valley out of the whole place. The crew was really good.”
11 detailed ratings · Read the full survey →Roof completed July 13, 2022
“I believe it has to do with the logic of their system. It has to do with the ending of the valley. It doesn't finish the way I believe it should.”
Ron and Anne S.
Marsville, ON · 2022 · Roof from 2022
GuildQuality“Tony (from the Interlock Roofing team) did a fantastic job on the quality and workmanship of our roof. We have the nicest roof on our street by far and look forward to its aesthetics and protection for many, many years! Very happy with quality of job, but here were the issues: 1. Installation dates moved up with minimal communication. 1. Job took 4 weeks to complete (only 1 installer available). Originally quoted 2 weeks completion. No explanation given but assumed short staffing. Only issue with this was that we had to move funds around for the final payment earlier than expected. 1. Installer was very "short" with his answers to my wife, but spoke to me without issue. B/c of this I had to listen to my wife complain about him being prejudiced against women for 4 weeks during the install. Tony is a nice guy overall but he came across rude to my wife. 1. Upon completion, email communication began QUICKLY (came off a little pushy). We opted to not finance and just pay the entire project off in one payment. Once we paid it off, I had to email multiple times about the final "Paid" invoice being sent. I did however receive it after the 3rd email 1. Wish you took credit card for final payment. Bloody CC companies and their fees...”
11 detailed ratings · Read the full survey →Roof completed July 11, 2022
“Tony did a fantastic job on the quality and workmanship of our roof. We have the nicest roof on our street by far.”
“Punctual with timing and when answering most questions.”
“Bruce and Brian (Bryan?) made an excellent presentation for our needs.”
“Tony (installer) was a nice guy. Very dedicated to his craft. Bruce was very polite and knowledgeable.”
“Good communication during the sales process. Originally slated for an August install but was contacted once via email by their installer asking to begin 2-3 months early.”
“Tony knew his stuff and worked diligently in the hot sun. Very clean and organized work area.”
“Tony did a very nice job.”
“Very happy with the work.”
“2-3 months early. We only had Tony on site and it took approx 4 weeks.”
Brian and Angelina B.
Milton, ON · 2022 · Roof from 2022
GuildQuality“Great product, awesome installers. Very pleased with this roof! I highly recommend. Services: Roof installation”
See this roof ↗1 photo · Tudor Brown SlateRoof completed July 14, 2022
View the original Google review ↗Wendy W.
Picton, ON · 2022 · Roof from 2022
Google“Communication”
See this roof ↗3 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed July 17, 2022
Leevie H.
Winchester, ON · 2022 · Roof from 2022
GuildQuality“I LOVE my Interlock roof! Everything about it! From the slate look, the color (chestnut) to the over all look! I have no comment on improvement because you do it right!”
See this roof ↗1 photo · Colonial Brown Slate11 detailed ratings · Read the full survey →Roof completed June 14, 2022
“I LOVE my Interlock roof!”
“Jeremy was awesome!”
Judy G.
Campbellville, ON · 2022 · Roof from 2022
GuildQuality“Very nice product and hard working crew Nil Thanks to all for some great work.”
12 detailed ratings · Read the full survey →Roof completed June 14, 2022
“Very nice product and hard working crew”
“On time and thoroughly prepared.”
“Hard working and professional attitudes from all members of the team”
“Hard working and motivated crew.”
Glenn and Paula B.
Carleton Pace, ON · 2022 · Roof from 2022
GuildQuality“I was very satisfied.”
See this roof ↗5 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed June 13, 2022
Daniel G.
Cornwall, ON · 2022 · Roof from 2022
GuildQuality“I would highly recommend the roof over any other roof. The quality is amazing and the work ethic of the guys that came to install it, they are the five stars. There were no errors and nothing to improve on. They were amazing and professional, and the salesperson was good. Anytime I called customer service with questions, if they couldn't answer my question, they would send me to someone who did. There was a bit of a glitch in the paperwork. I was told I would get something, but I didn't get it. And the installer said it's not in the paperwork, but in my paperwork, it says it. But in the end, they worked it out. The salesperson and customer service do their jobs, and they do them well, but at the end of the day, the installers make the company look good. They were efficient and great to work with. Kudos to them.”
12 detailed ratings · Read the full survey →Roof completed June 29, 2022
“I would highly recommend the roof over any other roof. The quality is amazing.”
Suzanne S.
Woodlawn, ON · 2022 · Roof from 2022
GuildQuality“It was a pleasure working with roof killers , each member of the team were very polite and professional. thank you”
See this roof ↗1 photo · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed July 24, 2022
John G.
Caledon, ON · 2022 · Roof from 2022
GuildQuality“Bruce was absolutely amazing to deal with. They could have gotten it done sooner. I was very happy with the results and everything looks great.”
10 detailed ratings · Read the full survey →Roof completed June 20, 2022
“Bruce was absolutely amazing to deal with.”
Gaynia R.
Bancroft, ON · 2022 · Roof from 2022
GuildQuality“Materials and workmanship and finished product are very good. However, the scheduling and delays were absolutely terrible. From signing the contract to job completion it took almost ten months. Given installation dates were constantly pushed back. Being available to address concerns. Following through on proposed schedule. Just to reiterate that I have no problem with the sales person, the product nor the installation team. The area that needs drastic improvement, from my experience, is communication with head office and the proposed scheduling.”
See this roof ↗7 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed July 15, 2022
“I found people at head office very difficult to get a hold of.”
“I was told I would be the first job in the Spring. Our roof was completed in June.”
John B.
Kingston, ON · 2022 · Roof from 2022
GuildQuality“I think Interlock Roofing could have improved on the cleanup during the project. We had to pick up a lot of nails on our property, and there was a lot of aluminum. I was surprised at the number of nails left around. We would like a call back and the problem resolved.”
11 detailed ratings · Read the full survey →Roof completed July 25, 2022
“I'm waiting for them to get back with me about an issue with the roof.”
“We have a problem with the roof leaking.”
“They haven't called us back about our issue with the leaking roof. It's been 6 days.”
Eric and Sarah T.
Ingleside, ON · 2022 · Roof from 2022
GuildQuality“We had a wonderful experience with Interlock Roofing and would recommend this company to anyone interested in getting a new roof. They truly are Ontario's Best Roof company.”
12 detailed ratings · Read the full survey →Roof completed August 1, 2022
“We had a wonderful experience with Interlock Roofing and would recommend this company to anyone interested in getting a new roof.”
“Bruce was knowledgeable and dedicated to us understanding the product, company, installation and all aspects of our roof.”
“The employees are now considered family.”
“We were kept up to date on all aspects of our roof being installed.”
“Even though the weather was hot during installation, the crew maintained their dedication and professionalism.”
“The schedule was adhered to as closely as possible and the completion was done within 2 days of the original scheduling.”
Roger and Kathy D.
Mar, ON · 2022 · Roof from 2022
GuildQuality“Sales appointment, material and installation information, material delivery and installation were all done in a professional and timely manner. The installation is now complete, and the roof looks excellent!”
See this roof ↗3 photos · Tudor Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed July 29, 2022
“Sales appointment, material and installation information, material delivery and installation were all done in a professional and timely manner.”
Dave W.
Frankford, ON · 2022 · Roof from 2022
GuildQuality“I would recommend Interlock to anyone who needs a new roof. The roofing screws and pieces of aluminum should have been all picked up. No”
11 detailed ratings · Read the full survey →Roof completed July 8, 2022
“I would recommend Interlock to anyone who needs a new roof.”
“Numerous roofing screws and pieces of aluminum were left behind.”
“They were more than 5 weeks late.”
Guiseppe and Pauline S.
North Bay, ON · 2022 · Roof from 2022
GuildQuality“Sealed holes they created in my new siding See survey”
12 detailed ratings · Read the full survey →Roof completed August 6, 2022
“Cut house siding, didn't fill in holes front and back of house. Wasps moved in to the open cuts”
“Concerned about old roof being removed, found more new material on the ground than the debris of old roof”
“siding was cut and holes were not filled now have a wasp problem”
“The damage to my siding is a big concern.”
Sarah S.
Keswick, ON · 2022 · Roof from 2022
GuildQuality“very professional”
12 detailed ratings · Read the full survey →Roof completed June 30, 2022
“very professional”
“responsive and helpful - great experience”
“the installers were extremely good - professional - reliable”
“it took longer than all thought but that was fine.”
Kirk C.
Haliburton East, ON · 2022 · Roof from 2022
GuildQuality“Salesman and installers were excellent to deal with”
1 detailed ratings · Read the full survey →Roof completed July 18, 2022
“Salesman and installers were excellent to deal with”
Hugh C.
Bracebridge, ON · 2022 · Roof from 2022
GuildQuality“Very little if any to improve upon. Nil”
12 detailed ratings · Read the full survey →Roof completed July 15, 2022
Robert and Elaine D.
Essex, ON · 2022 · Roof from 2022
GuildQuality“House was done in 2012 had problem with the valley ice build-up and repair crew had to be called every spring for repairs and the did,and this year they add 2 snow stop and hopefully it will work. The best life warranty I ever experienced in my life time .Bravo. thanks Valmont Gosselin”
12 detailed ratings · Read the full survey →Roof completed July 13, 2022
Valmont G.
Sudbury, ON · 2022 · Roof from 2022
GuildQuality“Completely satisfied.”
See this roof ↗1 photo · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed July 14, 2022
“We had a little miss communication in staring date but was rectified promptly.”
“Absolutely the best, polite, and most hard working individuals I have had at my home.”
Wendy W.
Picton, ON · 2022 · Roof from 2022
GuildQuality“Any one who is looking to get there roof done I would recommend going this way Communication between company and customer Look great”
10 detailed ratings · Read the full survey →Roof completed July 11, 2022
“Any one who is looking to get there roof done I would recommend going this way”
“We were never called before the installer showing.”
Sandra and Michael G.
Rockland, ON · 2022 · Roof from 2022
GuildQuality“Great product! Looks great on the house. Lots of neighbors inquiring. Providing updates to the customer narrowing the installation target date as installers become available.”
See this roof ↗1 photo · Tudor Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed July 25, 2022
“Great product! Looks great on the house. Lots of neighbors inquiring.”
“The install was a little later than anticipated.”
“Best we've ever hired.”
“The lines of communication could be improved. It would be better if the customer was provided with updates rather than having to ask for them.”
“We had excellent installers, who maintained a clean site on top of outstanding work, which was completed with the utmost professionalism, consideration and courtesy.”
“Extremely impressed with the initial quality.”
“The installation target was vague, but we are satisfied with the timing of the install.”
Kwame and Janice L.
Brampton, ON · 2022 · Roof from 2022
GuildQuality“During the extremely violent storm this past May, I had very little damage to my roof (2009) although extensive damage to my property. A gentleman, BRAD COOK came and inspected the roof and replaced 5 caps that lifted on the peak. He also added ice guards at my request to my cottage roof which is 1.5 hours north of my home. Not only was Mr Cook courteous, he was patient as I was delayed when I missed our scheduled appointment by 3/4 of an hour. Thank you for your excellent work and looking after my issues. Peter Services: Roof repair for storm & wind damage”
Roof completed August 10, 2017
View the original Google review ↗Peter B.
Minden Hills, ON · 2022 · Roof from 2017
Google“We are thrilled with the look, quality and performance of our roof. The installers did an amazing job. The neighbors have all commented positively on the finished product and we have had quite a number of people passing by, complement the change that it has made to the look of our home.”
Roof completed May 6, 2019
View the original Google review ↗Gregory K.
Stouffville, ON · 2022 · Roof from 2019
Google“I believe in the product. I would tell people about the product but it's up to them if they want to use Interlock. Company representatives shouldn't make promises that they cannot keep. I expected better service from the company. There should be follow-ups with customers during and after all installations incase there's further questions. Pictures should be taken before starting any installations and should be provided to the customers before the work starts. Pictures should also be taken during the installations and also after the installations. Should your customers that you care and follow-up with them to make sure that they receive all the necessary documents that are to be sent and to find out from them if they have any concerns. I missed out on the before pictures of what our roof looked like and I was really looking to get those to show my before and after picture. Sheldon said he could get a copy from google but that's not the same. If I had to do it all over again I would make sure I got the pictures right away and not when they're sent to the office as I was told that I would get the pictures the same day. It would be helpful if the sales person follow up with you before the installation and after to make sure everything is to your satisfaction. If possible someone from the office should be at the job site to answer any questions that you may have. Payment options should be communicated clearly and in a language that is understandable. I felt as if all the Owner of the company and the representatives were interested in, were making the sale.”
12 detailed ratings · Read the full survey →Roof completed May 6, 2022
“I believe in the product. I would tell people about the product but it's up to them if they want to use Interlock.”
“Bruce didn't show any care during our installation as he said he does. He never came by the house, never checked in on the installation process and never followed up with us. That was disappointed as he said he usually "comes by and brings the guys coffee and chat with them". One call during and after the installation to check to see how things were going or even after the installation would've been fine also.”
“Bruce answered our questions and also gave us examples to back up what he was saying.”
“Tony the installer Is a man of integrity. He showed up everyday and spent almost 12 hours working by himself. He worked diligently and he spent his time wisely as I didn't see him wasting time. I called the office and the lady in the office apologized to me and a manager did call me but he wasn't the right manager that I needed to speak to and it's been weeks now and still haven't received a call back from a manager. I called the last time on June 9th and advised that I will be filling out this survey if I didn't hear back from a manager and as of today no call back. The 5 stars are for Tony the installer.”
“I was told by Bruce that I would get before and after pictures. This was never done as I only got pictures after the installation. I was also told that I would get the warranty at the beginning of this month. Today is June 21st, 2022 and I still don't have the warranty information. The before and after pictures were very important to me and I never got the before pictures.”
“Hats off to Tony. When he retires I don't know what Interlock Roofing will do. I can't say enough about Tony. He's a very hardworking dedicated person. Who takes pride in what he does. I'm happy that he's the only one that work on installation. He did an amazing job and he was punctual . No one checked up on Tony and he worked as if the bosses were watching him and did what he had to do each day. Great job Tony and keep up the great work.”
“Time will tell what the quality of the materials are.”
“Again Tony did and amazing job.”
“Tony kept the worksite really clean and when he was finished he cleaned up everything. Again great job Tony.”
“I'm really happy with everything that Tony the installer has done.”
“I'm still waiting on a manager to get back to me and also for our warranty. If I'm having this problem now I hope if something should happen with the roof I don't get this sort of treatment.”
“They were very accommodating with our schedule.”
Sharon and Michael A.
Whitby, ON · 2022 · Roof from 2022
GuildQuality“Product is excellent quality and looks great. Installers were professional and did a great job. Just waiting for service to come back and fix a few areas. Overall we are happy with the product.”
See this roof ↗2 photos · Musket Grey Standing Seam12 detailed ratings · Read the full survey →Roof completed May 26, 2022
“Product is excellent quality and looks great. Installers were professional and did a great job. Just waiting for service to come back and fix a few areas. Overall we are happy with the product.”
“Still waiting for crew to come back and fix a few minor things that require attention”
“Installation date was postponed many times.”
Julie Beltrand and Peter J.
Burlington, ON · 2022 · Roof from 2022
GuildQuality“I am late posting this review but wanted to make sure to recognize Tim, Brad, Shelton, and Barry for first class work done for us earlier this year. All four, with a special tip of the hat to Tim and Brad, were great. Courteous, prompt, and effective work well done. Confirms we made the rightchoicegoing with Interlock. Thanks all!”
Roof completed November 25, 2014
View the original Google review ↗Peter H.
Oxford Mills, ON · 2022 · Roof from 2014
Google“Very pleased with the product and installation”
11 detailed ratings · Read the full survey →Roof completed May 12, 2022
“Always available and provided great information when we were deciding our color and choice of shingle”
“Excellent crew. Throughout the installation and clean up. Highly recommend this crew”
Dave T.
Nobel, ON · 2022 · Roof from 2022
GuildQuality“No leaving garbage lying on people's property for day. A couple of days notice”
11 detailed ratings · Read the full survey →Roof completed May 18, 2022
“Steve ran into some time restraints but he kept in touch and did a great job.”
“Only found out the day before he was coming so had no time to get new skylights”
“It was one guy no crew”
“He did a very good job.”
“All the old roofing sat in the middle of my deck for day and then the poor installer had to take it all away in his van 😥”
“Didn't even try.”
“Were roughly 3 weeks early with 1 day notice”
Brenda F.
Fonthill, ON · 2022
GuildQuality“I am very likely to recommend not only the product but the service was exceptional. Both very professional and knowledgeable as well as easy to work with. The entire experience with Interlock was exceptional from Bruce to Tony and the entire installation crew.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2022
“I am very likely to recommend not only the product but the service was exceptional. Both very professional and knowledgeable as well as easy to work with.”
“The only thing if I were to pick on something was the communication near completion. They told us they wouldn't be finished and then when a family member dropped by they said they would be done the next day. This threw me out setting up my next job on the house. And there was a little confusion for payment near the end. Otherwise throughout the majority of the process there was constant communication.”
Adam Lacey and Anita M.
Maidstone, ON · 2022 · Roof from 2022
GuildQuality“I think Interlock Roofing could have improved on scheduling during the project. No, there's nothing else I'd like to share about my experience.”
See this roof ↗11 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed May 6, 2022
“There were issues with the scheduling of the project.”
“We had two false starts. We agreed to one date, and they attempted to start it earlier. They only gave me one day notice. Then they changed the date again, and only gave one day notice. Derek was able to get it shifted back to the original date.”
Valerie B.
Picton, ON · 2022
GuildQuality“Had more than one person installing and clean up after project and during project. Roof looks good but have been finding sharp debris and nails for weeks. Underlay wasn’t cut off by eaves and wave trough were not cleaned of debris either.”
12 detailed ratings · Read the full survey →Roof completed June 6, 2022
Cory C.
Chatsworth, ON · 2022 · Roof from 2022
GuildQuality“Extremely pleased with the finished project. Looks even better than we'd hoped.”
11 detailed ratings · Read the full survey →Roof completed May 29, 2022
“Extremely pleased with the finished project. Looks even better than we'd hoped.”
“Bruce was a terrific person to deal with. Very friendly, explained everything very well.”
“Due to our location and the weather, the install took a little longer than expected and it wasn't always communicated as to when the crew would be returning to work/finish, that would be the only negative comment I could make.”
“Moses and the fellow roofers were extremely friendly, very professional. Installation was great and they did a great job cleaning up at the end of each day as well as at the end of the job.”
Jeff and Leslee G.
Cayuga, ON · 2022 · Roof from 2022
GuildQuality“Why spend money on asphalt shingles when Interlock Roofing is for life. Your company seems to have it working very well.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2022
“Why spend money on asphalt shingles when Interlock Roofing is for life.”
“Our installer was very knowledgeable about the product and very thorough doing the install.”
Peter and Penny B.
Welland, ON · 2022
GuildQuality“Taken photos of completed roof for scrutiny.”
12 detailed ratings · Read the full survey →Roof completed April 7, 2022
Lawrence and Ann C.
Mississaga, ON · 2022
GuildQuality“Great service! They did what they promised and when they promised. I couldn't be happier! There is not one single thing they could have improved on. Everything was unbelievable! I'm just extremely happy with everything!”
12 detailed ratings · Read the full survey →Roof completed April 9, 2022
“Great service! They did what they promised and when they promised. I couldn't be happier!”
“He's outstanding!”
“I had the same guy, and he's outstanding!”
“The installation crew was absolutely organized and professional.”
“The job site was absolutely kept clean and safe.”
“The project was absolutely completed in a professional manner and I'm absolutely happy with the results.”
Gaynia R.
Tecumseh, ON · 2022
GuildQuality“Chris Thompson gave us excellent service repairing a vent that a red squirrel damaged to get into our house!! Thanks Chris!! Great service and we will get those snow barriers later this summer. We love our interlock roof!! Positive: Quality Services: Roof repair”
Roof completed June 1, 2011
View the original Google review ↗Helen M.
Kemptville, ON · 2022 · Roof from 2011
Google“Chris and Brad with Interlock Metal Roofing were in the neighborhood on another install and just dropped by to see if all was well with our roof. They spotted a lifted shingle and repaired it in minutes. We are most grateful for Interlock's ongoing service to us and our roof - it's one of the best investments we have made on our home. Positive: Responsiveness, Quality, Professionalism, Value Services: Roof inspection, Roof repair”
Roof completed August 25, 2006
View the original Google review ↗Richard N.
Pembroke, ON · 2022 · Roof from 2006
Google“They provided a great product that looks beautiful. The installer could have been a better communicator.”
12 detailed ratings · Read the full survey →Roof completed April 30, 2022
“They provided a great product that looks beautiful.”
“It was difficult to get a hold of someone once my installation was underway.”
Andrea M.
Belfountain, ON · 2022 · Roof from 2022
GuildQuality“I think they could improve a bit on communication, because I found it difficult to get someone on the phone when I called to ask questions.”
See this roof ↗1 photo · Black Cedar Shingle12 detailed ratings · Read the full survey →Roof completed April 11, 2022
Clive and Tania P.
Brampton, ON · 2022
GuildQuality“No areas needed any improving, they did great.”
11 detailed ratings · Read the full survey →Roof completed April 12, 2022
Chris F.
Westport, ON · 2022 · Roof from 2022
GuildQuality“Communication No”
11 detailed ratings · Read the full survey →Roof completed April 20, 2022
“Needs to be 2 people NOT ONE person”
Bert D.
Zurich, ON · 2022
GuildQuality“I'm very happy with my new Slate shingles. The roof looks excellent!”
See this roof ↗2 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed March 31, 2022
“I'm very happy with my new Slate shingles. The roof looks excellent!”
Matt H.
Kingston, ON · 2022 · Roof from 2022
GuildQuality“They need to come up to date on installing flashing. They are not able to bend custom flashing on site.”
12 detailed ratings · Read the full survey →Roof completed April 7, 2022
“The contract was done over a zoom meeting. If they had come by the house, they would have known there was not supposed to be any flashing over the porch.”
“They were on the roof talking on their phones, yelling. They showed up in a vehicle that had a sticker that was inappropriate.”
“Same comment as for question four.”
“I give the roof five stars and a one on the flashing.”
“We had to come to a settlement because of the damage done.”
“They were up on the roof without safety harnesses.”
“The flashing took two weeks to repair. It could not be repaired satisfactory, so we had to come to a settlement for the damages.”
“Same comment as Question ten.”
Martin Charron and Liz G.
Belleville, ON · 2022
GuildQuality“I was very skeptical in the beginning about spending on this roof, which was more expensive than asphalt shingles roof. However, I am glad that I did it. Ray was very helpful and very professional. I love my new copper colored roof. My house is like a landmark. Positive: Responsiveness, Quality, Professionalism Services: Roof installation”
Roof completed January 22, 2019
View the original Google review ↗Rajesh B.
Mississauga, ON · 2022 · Roof from 2019
Google“Installation of our roof was flawless in 2018 but a tree limb that fell during a wind storm recently required a significant portion of our roof to be replaced. Again fully satisfied with their responsiveness, thoroughness and their willingness to work with other contractors and our insurance company Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Roof installation, Roof repair for storm & wind damag”
Roof completed September 24, 2018
View the original Google review ↗Brad S.
Brantford, ON · 2022 · Roof from 2018
Google“Our home is the third house within our family to have a InterLock Metal Roof installed. We are very happy with the way the product looks on our turn of the century home and have had compliments from our neighbors. The gentleman who installed our roof was very neat and tidy and cleaned up after himself every evening before he left.”
Roof completed May 28, 2021
View the original Google review ↗Phil K.
Jordan Station, ON · 2022 · Roof from 2021
Google“Crew worked very hard in spite of inclement weather. Installation would have gone smoother with workers locating nearby Had I been on site when the work was completed the one outstanding issue, still not resolved, would have been addressed. Tony confirmed to me today that someone will attend to the site and resolve that issue. Hopefully next week.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2022
Bernard and Marna S.
Campbellford, ON · 2022 · Roof from 2022
GuildQuality“I like the products, but they are very expensive. Anything damaged they replaced and fixed. This install was done in the winter. I would avoid winter installation Overall happy , but I wouldn't install in the winter ever again.”
See this roof ↗3 photos · Black Slate9 detailed ratings · Read the full survey →Roof completed March 14, 2022
“I like the products, but they are very expensive. Anything damaged they replaced and fixed. This install was done in the winter.”
“Sales was great”
“He didn't say anything about, how I couldn't walk on the roof. As well I was told after that I have to pay extra to remove windows, because the window installers shouldn't walk on the roof.”
“The roofer was a nice guy and a hard worker”
“4 stars because they said they would do a clean up but never showed after I paid them.”
“They said they would show up, but at times they didn't even show up to do the job. Why do have to keep a giant trailer in my laneway for 2 weeks.”
“Looks great”
“Broke fascia, my roof ridge is off. The roof ridge dips in the middle.”
“Why am I still picking up nails”
Rosemary B.
Angus, ON · 2022
GuildQuality“I am very satisfied with what they have installed. I'm generally satisfied with them. I was also really impressed that they managed to do the project during Winter time.”
12 detailed ratings · Read the full survey →Roof completed March 9, 2022
“I am very satisfied with what they have installed.”
“There was extra standing steel roof which they replaced and turned out to be a great solution.”
Tobin James-Kevin and Tobin D.
Richmond Hill, ON · 2022
GuildQuality“They did a pretty good job overall.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2022
“They did a decent job.”
“I had no problems with them.”
Joe and Kathy L.
Caledon East, ON · 2022 · Roof from 2022
GuildQuality“Staff always kept us informed of progress or delays which was very much appreciated. Not starting the project when we still had so much snow on the ground and roof.”
See this roof ↗1 photo · Deep Charcoal Cedar Shingle10 detailed ratings · Read the full survey →Roof completed March 31, 2022
“Staff always kept us informed of progress or delays which was very much appreciated.”
“The trucker who brought the materials to the site drove over my flower garden bringing in the materials. The installers did a good job cleaning up the site but once the snow melted nails and small pieces of metal were found around the property.”
Robert and Jayne B.
Sudbury, ON · 2022 · Roof from 2022
GuildQuality“I have already made referrals for others, because we were so overwhelmingly impressed with our experience. N/A”
See this roof ↗3 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed March 24, 2022
“I have already made referrals for others, because we were so overwhelmingly impressed with our experience.”
“Things happened much faster than was anticipated, and Derek worked with us to ensure everything was taken care of.”
Andrea B.
Belleville, ON · 2022 · Roof from 2022
GuildQuality“I will because despite minor irritants, the roof quality is what I wanted. The finishing touches need to be improved. So far so good. The next 50 years will tell.”
See this roof ↗4 photos · Colonial Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed March 18, 2022
“I will because despite minor irritants, the roof quality is what I wanted.”
“A pleasant man to work with.”
“In person would have been preferably but Zoom worked”
“They worked very diligently. They should communicate if 'things' occur that need the owner's attention. They could do a better job finishing the i and t.”
“Bruce was good”
“see above”
“At this point, sure. When I am 125 we'll see again !!”
“More attention to detail and finishing properly”
“Safety I will not judge. There was a man constantky cleaning the site”
“See above, and as per remarks to Bruce when he was here.”
“I said I would do what needed yet to be done since your workers are on piecework. Bruce was willing to send a man back. In a well performed task, neither of the two statements would have been necessary.”
Albert and Janice W.
Bradford, ON · 2022
GuildQuality“Sales, warehouse and installers gave timely advice. Installers were friendly, worked hard and completed the job to our complete satisfaction Attention to detail regarding advising project planning start-dates, negotiation of material delivery and confirming emails/telephone calls would have improved the experience. Great Job! Thanks.”
11 detailed ratings · Read the full survey →Roof completed March 21, 2022
“Sales, warehouse and installers gave timely advice. Installers were friendly, worked hard and completed the job to our complete satisfaction”
“Dave provided complete information and advice.”
“All employees were knowledgeable, helpful and pleasant”
“I was surprised when warehousing called in early February that they would be delivering the roofing material the following week which was accomplished on the date and time provided with good communication between driver and myself. The surprise was the contract called for spring application due to heavy snows in Ottawa region and the the material was delivered in early February which made placing the four skids on my laneway. This was difficult in itself and if I had not been available the driver would not have been able to offload by himself, requiring my help and that of my son. The warehouseman advised me the crew would likely show in a week to ten days. No further communication was heard from Interlock management until 03 Mar when the installers called advising they were arriving the following morning to commence the project. This was not an issue as it turned out as I was available, but it could have been an issue if the circumstances had been otherwise. Would suggest management planning staff take this issue for action.”
“The crew were focused on the job and worked hard - courteous and enthusiastic. Firstly, they had to shovel 1.5 feet of snow of the roof on arrival (40 square). And they had to clear snow twice more. Ergo, the reason for my request for a spring application. Despite their weather tribulations, Toma and crew were most friendly taking their time to explain their processes and techniques, for which I am most thankful.”
“Much attention to detail”
Keith and Susan H.
Cumberland, ON · 2022
GuildQuality“Great experience from the first meeting with Bruce and Brian to close the deal! Then the post installation set up with Tony and the installation with Wyman and his crew was amazing! Bruce and I kept in touch throughout the whole process. We cannot be happier with the purchase and the beautiful look of our new metal roof! Thank you, Arnaldo”
12 detailed ratings · Read the full survey →Roof completed March 9, 2022
“Great experience from the first meeting with Bruce and Brian to close the deal! Then the post installation set up with Tony and the installation with Wyman and his crew was amazing! Bruce and I kept in touch throughout the whole process. We cannot be happier with the purchase and the beautiful look of our new metal roof! Thank you, Arnaldo”
Arnaldo Lalog and Onika H.
Markham, ON · 2022
GuildQuality“They could have been more attentive to us, during install. They should have let us know they had arrived. They knocked on our neighbors door but not on ours. Overall, we are happy. Just a few details could have been better.”
12 detailed ratings · Read the full survey →Roof completed March 3, 2022
“They didn't return calls. I constantly had to call them. They only eventually called me back. When the installers arrived they didn't introduce themselves to us. They just started working.”
“They were not talkative, and some things were left over afterwards. They were on time.”
“They didn't give me an updated time on the roof. It was delayed by a month, and I had to ask for the date of installation.”
Haley C.
Alliston, ON · 2022 · Roof from 2022
GuildQuality“We are beyond thrilled at the level of professionalism and quality of workmanship that we received from everyone at the Interlock Metal Roofing company. From John Turnbull who was such a pleasure to deal with on sales day and jumped to our rescue when another metal roofing company left us stranded 5 months after promising us a roof and not delivering.”
Roof completed December 31, 2021
View the original Google review ↗Jaclyn C.
Woodbridge, ON · 2022 · Roof from 2021
Google“Great product and long term benefits. Schedule & completion was fragmented.”
12 detailed ratings · Read the full survey →Roof completed March 4, 2022
Kathryn O'Grady and Luc C.
Niagara on the Lake, ON · 2022
GuildQuality“After much research, we finally settled on Interlock for our new roof. Main reasons were their immediate responsiveness plus everyone made us feel important. Compared to all other companies contacted, Interlock was, by far, the most professional. Toma and his crew did an excellent install job plus were certainly experienced in handling winter conditions. The recent snow storm left considerable ice and snow which had to be cleared prior to starting each day. Would recommend Interlock Roofing to anyone needing to replace their roof and would like a great looking lifetime roof, with no worries.”
12 detailed ratings · Read the full survey →Roof completed February 9, 2022
“After much research, we finally settled on Interlock for our new roof. Main reasons were their immediate responsiveness plus everyone made us feel important. Compared to all other companies contacted, Interlock was, by far, the most professional.”
“John came to our property twice. We were debating on the style and color. so needed his help to make a final selection. John was always perfectly on time. His patience and utmost confidence in his products was a large factor in us choosing Interlock..”
“John is very knowledgeable and noticeably confident about Interlock products. He patiently answered all our questions and was very helpful in helping us make our final selections.”
“Amazing to deal with everyone from my initial phone call taken by Marcella. In person salesperson response was right away. If you want exceptional customer roofing service call Interlock. Thank you to everyone.”
“Very experienced installers, especially for a winter conditions install.”
“Roofing shingles are high quality and made of aluminum for a lifetime no worries roof.”
“Toma and his crew have given our house a whole new curb appeal look.”
“Larger debris was cleaned up daily. Lots of snow and ice, so small pieces of metal, small shingle pieces nail/screws can be picked up in the Spring. Eavestroughs will need checked and cleaned when the ice is gone. Will arrange for Interlock follow up in the Spring.”
“No problems so far. Roof looks great. Roof check and eavestrough cleaning can be scheduled for the spring.”
Len and Susan N.
Ennismore, ON · 2022
GuildQuality“The area we live in is a snow heavy area and Interlock roofing could have better prepared our roof for the conditions because we have issues with snow falling off of our roof.”
10 detailed ratings · Read the full survey →Roof completed January 19, 2022
Mary M.
Owen Sound, ON · 2022 · Roof from 2022
GuildQuality“Work was done fast, properly and on time. Cleaned up after themselves. Love our new roof.”
11 detailed ratings · Read the full survey →Roof completed December 31, 2021
“Work was done fast, properly and on time. Cleaned up after themselves. Love our new roof.”
Clay and Larry J.
Clarence-Rockland, ON · 2022 · Roof from 2021
GuildQuality“First contact with Interlock was with Bruce Mehuys who visited us at our property and put together our initial estimate. He was an absolute pleasure to deal with but due to an insurance settlement we had to wait a almost 5 months before we could commit to moving forward. Bruce stayed in touch throughout that period touching base periodically. Once we committed to our project Bruce continued to stay in touch and assisted us with a few minor communication challenges we experienced as we were getting our project started. The install team led by Jeremy were committed and once they started our project we juggled cold weather, wind and snow to finish our roof. It took a little longer than originally expected but the final result is something we are very pleased with. Communication is always the key. Recognize that the commitment to a new roof is a large expense for any home owner and the more engaged the Interlock team can be from a proactive communication perspective the better. No additional comments.”
12 detailed ratings · Read the full survey →Roof completed January 24, 2022
“First contact with Interlock was with Bruce Mehuys who visited us at our property and put together our initial estimate. He was an absolute pleasure to deal with but due to an insurance settlement we had to wait a almost 5 months before we could commit to moving forward. Bruce stayed in touch throughout that period touching base periodically. Once we committed to our project Bruce continued to stay in touch and assisted us with a few minor communication challenges we experienced as we were getting our project started. The install team led by Jeremy were committed and once they started our project we juggled cold weather, wind and snow to finish our roof. It took a little longer than originally expected but the final result is something we are very pleased with.”
“Bruce was a pleasure to deal throughout. He was always available and responsive and provided good feedback and guidance.”
“Bruce answered all of our questions, provided a list of projects completed that we could visit and was responsive throughout our sales and installation experience.”
“All of the employees we connected with at Interlock Roofing were professional, helpful and courteous.”
“Bruce Mehuys and our installation crew were very good at communicating. Things started out a little rough with the Installation crew as our roof was being installed at our secondary home and we needed notice to be there during the installation but once we sorted out how to connect with each other they were proactive in keeping us informed as we dealt with some weather challenges during the period of our installation. We found the Installation office a little less responsive in responding to our communications but I think some of that was time of the year and challenging balancing other projects with ours but a response, even if it is negative is still better than no response so one area I think there can be some improvement on the part of Interlock Roofing.”
“A little rough getting started as the team mobilized but once they had been to our site and started everything moved forward in an organized and professional manner.”
“We were happy with the product when we researched it and saw samples and we are very pleased with the final result. Our roof looks great and it is a huge improvement over what we replaced.”
“We are pleased with the quality of workmanship we experienced with Interlock Roofing.”
“The job site during removal of the existing roof and installation of the new roof was kept clean and safe with a daily clean up of the site and disposal in the onsite disposal bin. Due to the weather there is still a lot of debris that will require clean up in the spring once the snow and ice are gone and Interlock have indicated they will be back in the Spring to complete this work but at this point we can't sign off until final clean up in the spring.”
“Very pleased with our selection of Interlock Roofing and roof they have installed for us.”
“We didn't really experience anything significant that required resolution but we found working with Interlock went quite well.”
“The original commitment was that Interlock Roofing would get our roof installed before the end of 2021. Unfortunately due to weather, Covid, other projects in the queue before ours running longer, etc we missed that but our roof was completed before the end of January 2022 and the delays were understandable although Interlock Roofing could have been more proactive in communicating the delay as we initiated the outreach for updates.”
Peter N.
Wiarton, ON · 2022 · Roof from 2022
GuildQuality“Professionalism, quality of workmanship, honesty and feedback. Workmanship was not satisfied also after complications of the roof project they did not cleaned the gutters left all the screws and metal pieces in the gutter. Noticed they had damaged the gutter mounting at some area. Many places roof slates are scratched and did not put enough snow guards as per we were agreed. When reminded the installer about gutter cleaning response was we have done it. When I have shown the picture of the gutter he said they will comeback in spring time. As per the promise after complications of the work they should have take some pictures and share them to us and ask for the feedback. Never happened. Not satisfied.”
11 detailed ratings · Read the full survey →Roof completed January 10, 2022
Miteshibhai and Nidhibahen P.
Brampton, ON · 2022
GuildQuality“The roofers were courteous and on time! The salesman followed through on his word and left the appropriate amount of snow guards, which was one of our primary concerns.”
11 detailed ratings · Read the full survey →Roof completed December 31, 2021
“The roofers were courteous and on time! The salesman followed through on his word and left the appropriate amount of snow guards, which was one of our primary concerns.”
Jaclyn C.
Woodbridge, ON · 2022
GuildQuality“They could have improved on meeting starting dates.”
See this roof ↗5 photos · Tile Red Slate12 detailed ratings · Read the full survey →Roof completed November 5, 2021
Mary Mc M.
Kingston, ON · 2021
GuildQuality“Interlock Roofing is a fantastic company. The quality is great. I am super happy with my new roof. I am really happy. No improvements are needed. Interlock Roofing is great. I am really, really happy with the product and installation completed by Interlock Roofing.”
12 detailed ratings · Read the full survey →Roof completed December 1, 2021
“Interlock Roofing is a fantastic company. The quality is great. I am super happy with my new roof.”
“Dave Brown is awesome.”
James Jessome and Nadine C.
Jackson Point, ON · 2021
GuildQuality“I would appreciate better communication. We were told 6-8 weeks, and it was over 10 before we heard back from you. I called a couple of times, and dates were not firm. It took longer to make the roof as well than we were told: almost 10 days, as opposed to five.”
See this roof ↗4 photos · Colonial Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed November 16, 2021
Mark and Tiffany K.
Burlington, ON · 2021 · Roof from 2021
GuildQuality“We love our beautiful new roof!”
12 detailed ratings · Read the full survey →Roof completed October 29, 2021
“We love our beautiful new roof!”
Ron and Carolyn H.
Orillia, ON · 2021
GuildQuality“No.”
12 detailed ratings · Read the full survey →Roof completed October 29, 2020
“My son got a flat tire from a roofing nail. A nearly new which could not be repaired.”
“The date passed and I had to call to find out when the job would start.”
Claud and Norda B.
Mississauga, ON · 2021
GuildQuality“Customer communication even if there are delays beyond the companies control”
10 detailed ratings · Read the full survey →Roof completed December 3, 2021
“Difficult to reach people in the corporate office, voice messages when I could get through the basic phone system were not returned”
“approximately two months late and with the only guidance of a start date provided by the installation crew closer to the install date”
George F.
Gravenhurst, ON · 2021 · Roof from 2021
GuildQuality“It was not a hard sell. The communication was clear. The installation was done professionally. I liked the daily clean up! The roof looks fabulous! We are very pleased with our new roof!”
12 detailed ratings · Read the full survey →Roof completed November 17, 2021
“It was not a hard sell. The communication was clear. The installation was done professionally. I liked the daily clean up! The roof looks fabulous!”
“Moses was fantastic!”
“Everyday it was all cleaned up!”
“The date was moved to a later date, by a few weeks due to rain. Thus, no problem.”
Randy and Ria W.
Buckhorn, ON · 2021
GuildQuality“The project management side, getting better project timelines also better communication.”
12 detailed ratings · Read the full survey →Roof completed December 8, 2021
“I had to go through Barry Brinson for everything.”
“Just the scheduling, trying to get them out here.”
“They weren't very good at communicating.”
Brent and Michele W.
Ottawa, ON · 2021 · Roof from 2021
GuildQuality“The installer was excellent. The follow up by the scheduler was excellent. The sales person was very supportive. They could have been more accurate with the number of ice breaks or snow breaks as I call them. There was an approximate $1,000 over estimate on it. They advertised a discount that was never discussed with me. I was told I received the best price available. They just never told me about the discount that was advertised on the television.”
12 detailed ratings · Read the full survey →Roof completed October 27, 2021
“The installer was excellent. The follow up by the scheduler was excellent. The sales person was very supportive.”
John and Darlyn B.
Saint George, ON · 2021
GuildQuality“from our initial inquiry to peoject completion our experience was great”
10 detailed ratings · Read the full survey →Roof completed October 25, 2021
“from our initial inquiry to peoject completion our experience was great”
“Bruce was able to answer all of our questions and then some”
Daniel and Lauren T.
Waterloo, ON · 2021 · Roof from 2021
GuildQuality“I think they could've improved on the schedule. The time they were here, and sometimes they would work for two days then they would leave and come back, but it's okay overall we are satisfied.”
12 detailed ratings · Read the full survey →Roof completed November 1, 2021
Weitao Fang and Huihua W.
Ottawa, ON · 2021
GuildQuality“Interlock Roofing was professional at every point of the transaction. Interlock Roofing could have improved on services for my project in the referral check. I was told that it would take two to three weeks after completion. It has now been six weeks.”
12 detailed ratings · Read the full survey →Roof completed October 27, 2021
“Interlock Roofing was professional at every point of the transaction.”
“Dave Brown was punctual. However, I am still waiting for the referral check.”
“The installation crew didn't bring a tall enough ladder the first time, so it strung out the process longer than I would have liked.”
“It is too soon to tell on longevity regarding the quality of materials used.”
“I will give a five-star rating, but this is not applicable.”
“Interlock Roofing should have researched and brought a tall enough ladder before starting the project.”
Evan and Christine D.
Ottawa, ON · 2021
GuildQuality“Bruce was the individual that completed the initial assessment and we thought he was thorough and we were satisfied with the work that the roofer completed for us. The communication, and follow through to ensure that the roofer arrived and work was started when the caller said work would start. Additionally I expected that we would hear from the company in person after the work was completed.”
See this roof ↗4 photos · Black Slate10 detailed ratings · Read the full survey →Roof completed October 27, 2021
“Bruce was the individual that completed the initial assessment and we thought he was thorough and we were satisfied with the work that the roofer completed for us.”
“Well we think that the communication could have been enhanced. From the time we got a call that the roofer was on the way to our home to start work, we waited another 24 hours. So there was a breakdown in internal communication.However the roofer finally arrived and started work.”
Tom and Paula H.
Cobourg, ON · 2021 · Roof from 2021
GuildQuality“They could have done better on the scheduling and making sure everything has been delivered.”
See this roof ↗1 photo · Deep Charcoal Cedar Shingle12 detailed ratings · Read the full survey →Roof completed September 17, 2021
Weitao Fang and Huihua W.
Ottawa, ON · 2021 · Roof from 2021
GuildQuality“There is nothing really, everything went smooth. Once the job was completed, it would have been nice for someone from the company to have called to make sure I was satisfied with the work.”
12 detailed ratings · Read the full survey →Roof completed September 13, 2021
Sharlene Francois and Terrance R.
Brampton, ON · 2021
GuildQuality“They were here on time, did a good job, and we are happy with them, but there is one leak getting done, but other than that they did a good job. Our salesperson, John, did a great sales presentation and did a great job.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2021
“We are still waiting to resolve one issue.”
Kim and Kenn M.
Napanee, ON · 2021
GuildQuality“I had our new aluminum shingle roof slate color installed during the beginning of 2020. Bruce Mehuys our sales person was very knowlegable and professional. Even though their pricing is higher than steel roofing. Their aluminum shingles was superior and overall costs long term was much better.”
Roof completed February 23, 2020
View the original Google review ↗Fred K.
Burlington, ON · 2021 · Roof from 2020
Google“My next door neighbor had his installed prior to us and we decided to research metal roofing far and wide. We had to do it since our asphalt roofing was terrible and we were part of a class action lawsuit that was going very slowly. We decided on Interlock and are totally pleased with the quality, timing, workmanship, and attention to details of the company and its friendly installers. Although we had a few minor issues deciding on the installation preparation and with the post-installation within the first 6 months, the Interlock staff member was most responsive and remedied the issues. Being a real estate Broker, I know this has given us an ROI much higher than with a standard roof shingle installation - and gives us a lifetime of no worries. We decided to add a larger eaves and drainage system as well as eaves screens b/c of the nature of the roof. Even our mail delivery person cited that the roof "popped" when he came down the street. I have also recommended Interlock to others. Thanks go to the team approach on this renovation. Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Roof installation, Skylight installation”
Roof completed July 15, 2019
View the original Google review ↗Will L.
Guelph, ON · 2021 · Roof from 2019
Google“A good friend and neighbor researched new roofs for 3 years and he came to one conclusion : the best new roof was Interlock metal roof. Our new roof is perfect . It looks beautiful , shines like a diamond and will last forever . It increases our home's value , lowers energy costs . From the low pressure information from Bruce , to the amazing installers - it was a perfect experience - thank you interlock ! We can't stop admiring the roof from our every angle . Positive: Quality, Professionalism Services: Roof installation”
Roof completed May 14, 2002
View the original Google review ↗Lee J.
Barrie, ON · 2021 · Roof from 2002
Google“Very good product!! Was installed on the original house in 2006. Was happy with the product! Was really not happy with the install at that time for my elderly Mother. BUT, I feel Interlock has redeemed themselves somewhat now. This is very hard to answer. I am very pleased with the install. The Installer was knowledgeable and helpful and relayed how he was to proceed. I cannot thank "Steve" enough!! Hard to improve on "very good"! No , not really. I do think I will be contacting them about more snow restrictions though, miscalculation on my part, or misunderstanding, not sure!???”
12 detailed ratings · Read the full survey →Roof completed September 17, 2021
“Very good product!! Was installed on the original house in 2006. Was happy with the product! Was really not happy with the install at that time for my elderly Mother. BUT, I feel Interlock has redeemed themselves somewhat now.”
Brian B.
Woodstock, ON · 2021 · Roof from 2021
GuildQuality“I am still giving it time”
12 detailed ratings · Read the full survey →Roof completed September 30, 2021
Salim and Almas R.
Salim, ON · 2021
GuildQuality“The product and installers were very good. The scheduling, the installers had to come from a long distance. The install was good.”
See this roof ↗1 photo · Black Cedar Shingle12 detailed ratings · Read the full survey →Roof completed September 17, 2021
Weitao Fang and Huihua W.
Ottawa, ON · 2021 · Roof from 2021
GuildQuality“My comments below say it all. Nothing My husband was able to see the very beginning of the installation of the new roof by Tuesday evening, September 21. He was absolutely thrilled with the look of it and talked about it all during supper that night. He had spent much of that day watching the initial progress of the job and your workmen later commented how much they had enjoyed talking to him about the 1837 house they were working on which has been in his family for over 6 generations. The work was stopped due to heavy rain on Sept. 22 and 23 but when my husband passed away on the evening of Sept. 23 very suddenly at 90 years of age, I knew he passed on knowing the roof on his beloved house was in good hands.”
12 detailed ratings · Read the full survey →Roof completed October 20, 2021
“My comments below say it all.”
Richard D.
Maitland, ON · 2021 · Roof from 2021
GuildQuality“The only thing I can think of was I would have liked to have been able to get the project done cheaper.”
12 detailed ratings · Read the full survey →Roof completed October 18, 2021
Christine and David F.
Bancroft, ON · 2021
GuildQuality“None that we can think of”
11 detailed ratings · Read the full survey →Roof completed October 18, 2021
Ron and Wendy R.
Belleville, ON · 2021
GuildQuality“The installation took a long time. Their communication and upholding their promises is most important. The salesperson should clearly acknowledge those promises. They don't know what they are doing. They need to acknowledge their procedures on how they are going to do them and explain what materials they are going to use. The demolition is most important. If they are going to show up with an iPad, they should show me how they are going to install the product. I do not know if this would be the first time they install the product using one nail only.”
10 detailed ratings · Read the full survey →Roof completed September 23, 2021
“The installation took a long time.”
“Not that much. They had poor communication. When I would call they wouldn't answer the phone. This area is in need for improvement.”
“I still have one problem.”
“Sometimes they didn't show up for me, or they didn't show up on time. At times only one guy would come.”
Gnana N.
Markham, ON · 2021
GuildQuality“No thank you.”
See this roof ↗4 photos · Musket Grey Cedar Shingle11 detailed ratings · Read the full survey →Roof completed September 10, 2021
Gillian L.
Mississauga, ON · 2021
GuildQuality“I wish the guy had a helper. Feel bad for him noting stage of life should have at least an assistant Overall I am happy.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2021
“Quality of material can be tested over period of time, too new to rate.”
Noha and Efren Jr. B.
Saint Thomas, ON · 2021
GuildQuality“Have had a couple people stop and ask about the roof and they plan to contact John.”
12 detailed ratings · Read the full survey →Roof completed September 15, 2021
Jeffery M.
Rockwood, ON · 2021
GuildQuality“We already have. I would recommend this company to replace anyone’s roof. Their commitment to detail & product is commendable”
12 detailed ratings · Read the full survey →Roof completed September 17, 2021
“We already have.”
“A great crew, told us what would happen if we didn’t replace a copper pipe on our roof, saved us a lot of extra money in replacement & damage to our roof if it was left & replaced after completion. Answer all our questions. Very respectful to us & our property.”
“It looks beautiful & very durable, but time will tell”
Bill and Kay B.
Perth, ON · 2021 · Roof from 2021
GuildQuality“they were a 5 star company in every facet of the build. I could not have asked for better.”
12 detailed ratings · Read the full survey →Roof completed October 7, 2021
“they were a 5 star company in every facet of the build. I could not have asked for better.”
Roger D.
Copper Cliff, ON · 2021
GuildQuality“Interlock had installed other metal roofing in our neighborhood. We were impressed with what we saw and decided to use their services for our home. The price was very competitive and the end result looks great. The installer was professional, courteous and efficient. We are very impressed by Interlock and would recommend them for anybody looking to install a metal roof. Positive: Quality, Professionalism, Value Services: Roof installation”
Roof completed August 30, 2021
View the original Google review ↗Kevin M.
Milton, ON · 2021 · Roof from 2021
Google“We had our roof done in November 2019. So far so good! We love our roof, looks great, no issues with it so far. We have received many nice comments from neighbors and people walking by. Like other reviewers, we were happy that they could go over the old shingles, avoiding a load to the landfill. Also like that it’s aluminum instead of steel so it won’t rust. Positive: Quality, Professionalism, Value Services: Roof installation”
Roof completed October 28, 2019
View the original Google review ↗Mike G.
Orangeville, ON · 2021 · Roof from 2019
Google“Thank you Interlock Industries Lifetime Roofing for my new beautiful roof! The project was completed in a timely matter in between extreme hot conditions, and Tony did an excellent job from start to finish! His installation was efficient and professionally done with top workmanship, and he cleaned the job site thoroughly. I am most appreciative of his work and the end results. I requested bids from several roofers and am delighted that I chose your company to re-roof my house. Throughout the initial bidding process, I was impressed by the professionalism of Mr. Bruce Mehuys. He was helpful in offering advice on options, he answered all of my questions, educated me on roofing specifics and gave me the confidence to make one of the biggest single purchases of my lifetime. Interlock Roofing provided me with a high quality residential roof. I am extremely satisfied with my new roof and would highly recommend Interlock Industries Lifetime Roofing to anyone in need of a new roof installed to the highest standards. Positive: Quality Services: Roof installation”
See this roof ↗4 photos · Black SlateRoof completed August 13, 2021
View the original Google review ↗Rosa D.
Brampton, ON · 2021 · Roof from 2021
Google“I found Interlock Metal Roofing online searching to upgrade my old asphalt roof to something more durable, sustainable, environmentally friendly and energy efficient. Interlock was at the top of my list for roofing companies after doing some product research, but I still contacted 3 different companies for a comparison.”
Roof completed August 6, 2021
View the original Google review ↗Matt M.
Milton, ON · 2021 · Roof from 2021
Google“Thank you Interlock Industries Lifetime Roofing for my new beautiful roof! The project was completed in a timely matter in between extreme hot conditions, and Tony did an excellent job from start to finish! His installation was efficient and professionally done with top workmanship, and he cleaned the job site thoroughly. I am most appreciative of his work and the end results. I requested bids from several roofers and am delighted that I chose your company to re-roof my house.”
See this roof ↗4 photos · Black SlateRoof completed August 13, 2021
View the original Google review ↗Rosa D.
Brampton, ON · 2021 · Roof from 2021
Google“We had a positive experience and would highly recommend them. The original day they were supposed to start the project was delayed to the next day, but they lacked communication. I would like to share my experience was overall positive. The only suggestion for improvement is for the sign to be reusable because we had to throw it away, but if it was sustainable. It would be more environmentally friendly.”
See this roof ↗5 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed August 31, 2021
“We had a positive experience and would highly recommend them.”
Alex Menard and Karly H.
Kingston, ON · 2021
GuildQuality“We were extremely happy, especially with the installers. They were very slow in January, but they did an excellent job. I would rather them take their time and do it excellent than rush through it and do it poorly! We were very satisfied, and the roof looks lovely!”
See this roof ↗6 photos · Musket Grey Cedar Shingle12 detailed ratings · Read the full survey →Roof completed August 23, 2021
“We were extremely happy, especially with the installers. They were very slow in January, but they did an excellent job. I would rather them take their time and do it excellent than rush through it and do it poorly!”
“10 plus! I gave a letter of recommendation to the installer.”
“Not quite because winter struck last year and I called the crew off. We weren't living in the house at the time, and we had a lot of ice and snow. I didn't want them on the metal roof, so I called the project off and had them come back in the spring. It was really my schedule.”
Janina and Michael G.
Severn, ON · 2021
GuildQuality“There was nothing that interlock company could improve on I wish every company was like them.”
11 detailed ratings · Read the full survey →Roof completed September 7, 2021
Julie-Anne Dupont and Adam T.
Planetegenet, ON · 2021
GuildQuality“We had our roof installed in 2021. The staff and roofers are very professional and responsive. Great quality roofing material - when compared with other metal roofs in our neighborhood, you can see the difference in quality. Positive: Quality, Professionalism Services: Roof installation”
Roof completed June 14, 2021
View the original Google review ↗Richard L.
Wendover, ON · 2021 · Roof from 2021
Google“We purchased this product from Interlock after admiring other projects they had completed in our neighborhood. The owners of the other homes highly recommended Interlock Industries, as do we. Our roof has drawn interest from many passerby’s during the installation and since completion. The charcoal slate product we selected is very striking. The Installer who completed the project did an excellent job and was thorough in his cleanup during and at the end of the project. Since the aluminum “shingles” were installed on top of the existing shingles there was no need to dump a whole load of old materials into landfill which was an important consideration in our decision. And since our original roof was in fairly good condition, a layer of strapping was not required before installing the aluminum product. Positive: Professionalism, Value Services: Roof installation”
Roof completed July 19, 2021
View the original Google review ↗Fred F.
London, ON · 2021 · Roof from 2021
Google“Follow up and customer support Knowing now what I know, I believe I would do this project again however there are additional questions and details that I would ask. And, I would probably hold back 10% until you actually complete the contract.”
See this roof ↗3 photos · Deep Charcoal Cedar Shingle12 detailed ratings · Read the full survey →Roof completed August 23, 2021
“A very professional individual.”
“Your initial website response person & appointment scheduler and your salesperson were both excellent. Thereafter your company communication faltered. I did add numerous comments on your installer's completion survey, which have apparently fallen on deaf ears.”
“My yard was always kept safe and clean. However a small metal detector might be a good idea. My wife picked up perhaps three dozen metal shards around the house the following weekend. (Nothing larger than a matchbook)”
“The project is still not completed. Contract items remain incomplete though I have paid in full.”
“I found onsite assistance to be very good addressing issues by your installation crew. However calling your office for assistance remains unanswered still a month later.”
“Derek (salesperson) suggested the project should take about four days. We had a cargo trailer parked in our yard and a roof in progressive stages of completion for two weeks. The last I was told (by your installer) a month ago is to wait for corporate followup.”
Carl S.
Pembroke, ON · 2021
GuildQuality“The product seems fine. There were issues with the installation. Interlock Roofing needed to improve on their communications with me during the project.”
9 detailed ratings · Read the full survey →Roof completed August 16, 2021
Robert S.
L'Original, ON · 2021 · Roof from 2021
GuildQuality“Communication with regards to project start and better alignment on where snow guards were to be installed to prevent adding them later.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed August 29, 2021
“No advance call letting us know when workers were going to show up caused some confusion getting started. Snow guards were discussed when project was originally agreed to, to be added at read of house to protect stairs to deck. These were not installed originally, but were before the job was completed. Unfortunately, the fasteners for these are not covered underneath the shingles due to not being installed in the first place.”
“Final clean up was not perfect, found a small number of nails/tape/shingles in gutters and around perimeter of house after completion. Day to day clean up was well done but some details missed on completion.”
Jeremy Robichaud and Jenica K.
Georgian Bluffs, ON · 2021 · Roof from 2021
GuildQuality“" Yes, I would recommend Interlock Roofing to a friend " " It was a little confusion on the project" " Happy of how it turned out "”
12 detailed ratings · Read the full survey →Roof completed August 16, 2021
“" Yes, I would recommend Interlock Roofing to a friend "”
Peter O.
Woodlawn, ON · 2021
GuildQuality“The area I think Interlock roofing could have improved on during the project is communication. It could have been better.”
See this roof ↗10 photos · Copper Penny Slate12 detailed ratings · Read the full survey →Roof completed July 23, 2021
Wanda-Lee R.
Gloucester, ON · 2021
GuildQuality“We love our roof & it compliments our house very much. Many of our neighbors have told us how nice it looks. Also, the roof was installed sooner then expected, which was really nice. Sam was awesome and very professional, he cleaned up every day & left our property neat and tidy. He was a very hard worker. The entire process was seamless and we appreciated that with the company. Interlock indentified an issue with our roof that was brought to our attention, it was resolved and fixed. We would definitely recommend interlock roofing to everyone!”
11 detailed ratings · Read the full survey →Roof completed August 21, 2021
“We love our roof & it compliments our house very much.”
Kirk and Kathy M.
Cremore, ON · 2021 · Roof from 2021
GuildQuality“See my Google review”
11 detailed ratings · Read the full survey →Roof completed August 6, 2021
“Ahead of schedule”
Matt M.
Milton, ON · 2021 · Roof from 2021
GuildQuality“I highly recommend Interlock Roofing.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed August 9, 2021
“I highly recommend Interlock Roofing.”
Robert and Wendy T.
Bradford, ON · 2021
GuildQuality“Last year we had Interlock install a new roof on our cottage. They removed the old cedar shakes and replaced with beautiful Interlock cedar shake look roofing. It looks awesome. Bruce originally came in and quoted on the project. Bruce explained everything and made us very comfortable with what he was presenting. The team who came to installed were a great bunch of guys who worked diligently to get the job done. They did an amazing job. Like I said...it looks awesome. We are extremely happy with our roof. We highly recommend Interlock. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed June 15, 2020
View the original Google review ↗Mike W.
Gravenhurst, ON · 2021 · Roof from 2020
Google“I have already provided an extensive endorsement on the company's website. There could be better communications with delivery company. The driver wanted to stack the materials in a different location than we had agreed upon. I stuck with the direction given by the Interlock personnel.”
11 detailed ratings · Read the full survey →Roof completed July 19, 2021
“I have already provided an extensive endorsement on the company's website.”
Fred and Wendy F.
London, ON · 2021
GuildQuality“We did not receive the product sold to us and the company's response was to offer a compromise solution which was not what we otherwise would have chosen had we known this at the time of signing a contract. When the product availability issue arose (because the company does not have the product we were sold and as is listed in their product availability materials) we were advised that a dispute would very likely result in a lien being placed on the property regardless of the fact that the company had created the problem. 1. They could support their sales team by having product availability properly portrayed in their sales support materials so customers actually know what is and is not available 2. They could adopt an approach to problem resolution when they create a problem by not being able to deliver what their sales support materials indicate is available by considering the issues they have caused from the customers perspective and working to satisfy the customers valid issues as opposed to their cost issues which they have created The product installed is a nice product. The experience was very unsatisfactory. This was the first major step in a significant renovation of a historic home and we did not get what was sold to us. We ended up with a compromise solution, really pushed on us as the only alternative the company would support after creating an issue by indicating product was available when in fact the product did not exist. Not a good customer experience and a very unfortunate start to an otherwise exciting restoration project.”
12 detailed ratings · Read the full survey →Roof completed July 20, 2021
“We did not receive the product sold to us and the company's response was to offer a compromise solution which was not what we otherwise would have chosen had we known this at the time of signing a contract. When the product availability issue arose (because the company does not have the product we were sold and as is listed in their product availability materials) we were advised that a dispute would very likely result in a lien being placed on the property regardless of the fact that the company had created the problem.”
Cameron C.
Cambridge, ON · 2021
GuildQuality“The only complaint I have is with the time it took for the warranty to be sent. It took over 2 months from completion for the warranty to arrive. The sales team was also not very helpful only saying it will come. My suggestion would be to provide a target time frame as saying it will come is not very reassuring for the amount of money spent.”
12 detailed ratings · Read the full survey →Roof completed May 14, 2021
Austin and Gia C.
Burlington, ON · 2021 · Roof from 2021
GuildQuality“Best looking permanent roof solution on the market. The bar has been raised in my neighborhood.”
10 detailed ratings · Read the full survey →Roof completed July 8, 2021
Matt Churchill and Aaron S.
London, ON · 2021 · Roof from 2021
GuildQuality“I was very satisfied.”
11 detailed ratings · Read the full survey →Roof completed June 17, 2021
Richard W.
Burk's Falls, ON · 2021
GuildQuality“They missed some days, there were unusual circumstances regarding the presence of the leader of the crew. When the leader was not there working was less effective. We're happy with the results and we're receiving positive compliments from people in the neighborhood. I did think it would have reflected more heat to the upper level of the house, but were pleased with the appearance of the roof.”
12 detailed ratings · Read the full survey →Roof completed April 10, 2021
Terry Hall and Jane F.
Vineland, ON · 2021
GuildQuality“We have now installed Interlock Metal Roofing on two roofs, our main house and the new addition, and couldn't be happier. Great workmanship, very professional service and it looks great. Based on curb appeal alone I'm sure our property value has increased; not to mention the lifetime warranty. It's nice not to have to never replace our roof again! We were also fortunate to work with Bruce as our consultant. He was very friendly, laid back (no pressure) and taught us a lot. We did get a second quote, the product didn't compare and was more expensive. Call Bruce. Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Roof installation”
Roof completed October 29, 2019
View the original Google review ↗Tom Z.
Georgina, ON · 2021 · Roof from 2019
Google“Truly enjoying my beautiful Interlock roof installed over 3 years ago! It has endured several harsh winters and many strong wind storms, and still looks brand new! Thanks to Bruce and his team for your excellent services, and am happy to refer Interlock Metal Roofing to anyone considering peace of mind of never having to deal with replacing their roof again!! Best regards! Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Attic venting, Roof installation”
Roof completed July 5, 2018
View the original Google review ↗Lise F.
Acton, ON · 2021 · Roof from 2018
Google“Bruce was very professional and quick to respond to any and all of my concerns without feeling pressured. The installation staff are excellent and provided great workmanship along with a safe working environment.”
Roof completed April 14, 2020
View the original Google review ↗Jack J.
Milton, ON · 2021 · Roof from 2020
Google“We have now installed Interlock Metal Roofing on two roofs, our main house and the new addition, and couldn't be happier. Great workmanship, very professional service and it looks great. Based on curb appeal alone I'm sure our property value has increased; not to mention the lifetime warranty.”
Roof completed August 29, 2020
View the original Google review ↗Tom Z.
Pefferlaw, ON · 2021 · Roof from 2020
Google“The work was done neatly, and no issues with the roofers. They cleaned up after themselves at the end of the day.”
12 detailed ratings · Read the full survey →Roof completed June 14, 2021
“The work was done neatly, and no issues with the roofers. They cleaned up after themselves at the end of the day.”
Ashley Strachan and Marilyn T.
Ajax, ON · 2021
GuildQuality“The installers at Interlochen Roofing were very professional. It was an easy process! We are very satisfied with the whole process!”
12 detailed ratings · Read the full survey →Roof completed June 14, 2021
“The installers at Interlochen Roofing were very professional. It was an easy process!”
Richard and Terra L.
Wendover, ON · 2021
GuildQuality“Communication could have been improved. They didn't keep me informed of start date and so forth.”
11 detailed ratings · Read the full survey →Roof completed June 29, 2021
“I wasn't there but my mother had no complaints that I heard about.”
“Covid changed the schedule. We were supposed to start in February, then became April, and then May. It ended up being June or July.”
Lai Kiu Leung and Sui L.
Ottawa, ON · 2021 · Roof from 2021
GuildQuality“They did everything they said they would do and did it right.”
12 detailed ratings · Read the full survey →Roof completed June 21, 2021
Shannon Ramnarain and Sabrina R.
Hannon, ON · 2021 · Roof from 2021
GuildQuality“Safety was my main concern. With only one employee on site during installation, I had concerns about his safety.”
11 detailed ratings · Read the full survey →Roof completed June 28, 2021
“We were not sure on when they we showing up. Although weather may have been a factor, we were not sure what days they were showing up after installation had started”
“We kept hearing from the sales person about safety. With only one installer working on a roof, there was no real safety in case something did happen to the employee. If something did happen(fall, medical condition,etc) nobody would have found out until it was too late.”
Greg and Jeff D.
London, ON · 2021
GuildQuality“The roofers were good , quick , professional and friendly They did an excellent job adjusting our roof to make it straight and look good”
10 detailed ratings · Read the full survey →Roof completed June 30, 2021
“The roofers were good , quick , professional and friendly They did an excellent job adjusting our roof to make it straight and look good”
Peter and Eleanor F.
Ashton, ON · 2021
GuildQuality“none amazing service will recommend to everyone”
See this roof ↗3 photos · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed May 17, 2021
“Yes Bruce was amaxing”
“Toni was the best, very professional clean and it was perfect!”
“nothing was left behind it was perfectly clean”
Sean and Tammy M.
Bradford, ON · 2021 · Roof from 2021
GuildQuality“Bruce was excellent in explaining how the roof is installed. When the installers came in, they were awesome. They were quick and efficient and my roof was put on in 2 days - in cold and windy conditions. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed April 22, 2020
View the original Google review ↗Ermil T.
Mississauga, ON · 2021 · Roof from 2020
Google“One of those lucky days that I followed a link from a Facebook post. We had immediate follow up and then an appointment scheduled quickly and conveniently with Derek. We had done our homework and we were impressed with Derek's information and approach. Our installation was scheduled quickly. The installers were excellent, personable, professional and very tidy. No mess left behind. After the first winter we are very happy. I would recommend for other to consider more roof guards. Although we are protected over doorways there were mountains from the slide in our garden and on back patio. Not critical but something to consider. Services: Roof installation”
See this roof ↗1 photo · Deep Charcoal SlateRoof completed September 22, 2020
View the original Google review ↗Cheryl P.
Ottawa, ON · 2021 · Roof from 2020
Google“I had an Interlock Metal roof installed 2 years ago and could not be happier. The initial meeting was very informative and Bruce was extremely knowledgeable. The installation of both roof and skylight went smoothly and I'm still very happy with the product. Services: Roof installation, Skylight installation”
Roof completed May 10, 2018
View the original Google review ↗Cheryl N.
London, ON · 2021 · Roof from 2018
Google“Overall a great process and seems a good product but it has only been on the roof for 1 month and only 3 rainstorms to reserving judgement on 5 stars.”
12 detailed ratings · Read the full survey →Roof completed May 13, 2021
“Overall a great process and seems a good product but it has only been on the roof for 1 month and only 3 rainstorms to reserving judgement on 5 stars.”
Jennifer Hurley and Jayson I.
Kitchener, ON · 2021
GuildQuality“I believe that there could have been a little better communication leading up to the scheduled start date of the project to let us know that there were going to be some delays. Also, there were considerable delays in the material delivered to the job site and getting the work crew to the job site as specified. I understand there were certain weather delays at the time. The crew eventually got there and then spent one extremely long day there, working on the project into the night.”
11 detailed ratings · Read the full survey →Roof completed May 10, 2021
“There were unexpected delays in the start date in the project that were not communicated to us. It started later than we expected.”
Dave and Chris M.
Hamilton, ON · 2021
GuildQuality“The product is excellent. The installers were absolutely polite and accommodating. They took their time, and did an excellent job. The insulation factor is very important. Everything went perfectly. There is nothing I would submit for approval. It was great. It's so new that we haven't had it for very long. It looks wonderful. It is absolutely brilliant. It is a vast improvement in air conditioning efficiency.”
See this roof ↗3 photos · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed May 25, 2021
“The product is excellent. The installers were absolutely polite and accommodating. They took their time, and did an excellent job. The insulation factor is very important.”
“They ran out of one of the products.”
“We didn't expect them for 6-8 weeks, and they came within two weeks. We were really pleased.”
Bob and Jeanette D.
Kingston, ON · 2021
GuildQuality“Well done work, courteous Very happy, job well done Very pleased with the appearance of the roof.”
See this roof ↗3 photos · Colonial Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed May 10, 2021
“Well done work, courteous”
Douglas Wayne and Margaret Joyce K.
London, ON · 2021 · Roof from 2021
GuildQuality“John an his son did an excellent job, very very hard workers. they had to deal with not so great weather. still find the odd nail on the ground but that\`s to be expected. very satisfied an wish I had done it sooner!! Bob Wilson”
12 detailed ratings · Read the full survey →Roof completed June 8, 2021
Bob and Dinah W.
Coboconk, ON · 2021 · Roof from 2021
GuildQuality“So far absolutely no complaints.”
12 detailed ratings · Read the full survey →Roof completed May 29, 2021
“Only time will tell.”
“Again, time will tell”
“Hopefully twenty years from now our sons can answer this positively”
Russell and Ann V.
Dysart Et Al, ON · 2021
GuildQuality“Installers Maurice and Brian were the best! They explained everything clearly and went above and beyond to ensure we were very happy. Couldn't ask for anything better”
11 detailed ratings · Read the full survey →Roof completed May 21, 2021
“Installers Maurice and Brian were the best! They explained everything clearly and went above and beyond to ensure we were very happy.”
“Bruce was easy to deal with and communicated in a timely manner with any questions I had.”
“Couldn't ask for two better installers!”
“Maurice and Brian ensured that everything was neat abd tidy at the completion of each day. Very impressed!”
Byron and Catherine M.
Port Colborne, ON · 2021
GuildQuality“The whole process was organized and seamless from start to finish, the quality of product and workmanship excellebt N/A Everything was perfect. As I said at the beginning the whole process was seamless. I don't think we would get a better quality product anywhere else”
11 detailed ratings · Read the full survey →Roof completed May 17, 2021
“The whole process was organized and seamless from start to finish, the quality of product and workmanship excellebt”
“The roof was actually installed earlier than originally planned”
Jacqueline Reid and Steve B.
Shelburne, ON · 2021
GuildQuality“From start to finish we encountered courtesy, enthusiasm and efficiency. From talking with the VP to arranging the contract interlock were very accommodating. The crew that came were great and very friendly. We are thrilled with our new Interlock roof. Nothing that we can think of. The job took longer than expected due to inclement weather and the crew worked through some difficult weather. We were very impressed with their dedication and endurance. Interlock was very great to deal with, highly professional and did a fantastic job.”
12 detailed ratings · Read the full survey →Roof completed May 17, 2021
“From start to finish we encountered courtesy, enthusiasm and efficiency. From talking with the VP to arranging the contract interlock were very accommodating. The crew that came were great and very friendly. We are thrilled with our new Interlock roof.”
David and Ann S.
Brechin, ON · 2021
GuildQuality“Would recommend products and services”
12 detailed ratings · Read the full survey →Roof completed May 31, 2021
“Would recommend products and services”
Stephen P.
Sunderland, ON · 2021 · Roof from 2021
GuildQuality“We didn't have any issues.”
12 detailed ratings · Read the full survey →Roof completed April 5, 2021
“They were great.”
“They were amazing, and we really loved them and the work that they did.”
Andrew and Rachel H.
Ottawa, ON · 2021
GuildQuality“We were very impressed from the time we started looking around at different companies. John and his vice president answered all our questions efficiently and fast. The workers that came were professional and even did it in the winter. The end result is a gorgeous roof that can be seen from far away, the shine on it from the moon is really nice, you don't hear rain at all and the snow slides off perfectly with the snow guards. I highly recommend this company to work with on a project like this. Services: Roof installation”
Roof completed February 2, 2021
View the original Google review ↗Marie G.
Kingston, ON · 2021 · Roof from 2021
Google“We are very pleased we selected Interlock Metal Roofing. The customer service was excellent from sales to installation. The house has never looked better! Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed July 31, 2020
View the original Google review ↗Jeff and Bev C.
Battersea, ON · 2021 · Roof from 2020
Google“I was told that I would receive a financial incentive if I left a positive review. I am in fact happy with the product and service, but I feel that this incentive structure for reviews is not appropriate.”
12 detailed ratings · Read the full survey →Roof completed April 27, 2021
Jared P.
Orleans, ON · 2021
GuildQuality“Shopping for a new roof is NOT something most people enjoy doing. It has bothered me how in North America we have accepted that replacing a roof every 12-15yrs is acceptable (doesn't seem to matter what shingles you get). If other places in the world knew this is how we operated, I am sure they would think we are foolish. How have we accepted that roofs cannot be permanent? We began looking at steel roofs, while permanent it didn't quite meet everything we were looking for (for ex, corrosion resistance, warranty loop holes). From the beginning my father suggested Interlock Roofing as he had his done several years ago. Reached out to Interlock and Barry responded to us within 24hrs. Very knowledgeable and passionate. Addressed all of our concerns and we signed up on the spot! Months later we are still happy about our decision and get many compliments. Knowing that we never have to worry (or pay) for a new roof again makes it all worth it! Highly Recommend!”
12 detailed ratings · Read the full survey →Roof completed March 20, 2021
“Shopping for a new roof is NOT something most people enjoy doing. It has bothered me how in North America we have accepted that replacing a roof every 12-15yrs is acceptable (doesn't seem to matter what shingles you get). If other places in the world knew this is how we operated, I am sure they would think we are foolish. How have we accepted that roofs cannot be permanent? We began looking at steel roofs, while permanent it didn't quite meet everything we were looking for (for ex, corrosion resistance, warranty loop holes). From the beginning my father suggested Interlock Roofing as he had his done several years ago. Reached out to Interlock and Barry responded to us within 24hrs. Very knowledgeable and passionate. Addressed all of our concerns and we signed up on the spot! Months later we are still happy about our decision and get many compliments. Knowing that we never have to worry (or pay) for a new roof again makes it all worth it! Highly Recommend!”
James and Melissa G.
Stittsville, ON · 2021 · Roof from 2021
GuildQuality“Looks great and the installers were excellent”
12 detailed ratings · Read the full survey →Roof completed March 19, 2021
“Looks great and the installers were excellent”
“Didn’t have any”
Brian and Marjory S.
Port Colborne, ON · 2021 · Roof from 2021
GuildQuality“They could complete the job.”
11 detailed ratings · Read the full survey →Roof completed March 25, 2021
Gennady G., New Leaf L.
Queensville, ON · 2021
GuildQuality“We are relatively happy. The roof was just finished 2-3 weeks ago, so we haven't been able to test the effectiveness of the roof. We haven't had a winter or rain on it yet. It looks fantastic and was well done. We are very happy about the work. We hope it lives up to its standards. There's a 50-year warranty that I'm waiting for to come in the mail. I believe they were waiting for the check to cash, but I see they cashed the check. The warranty is transferrable and want the document. _They don't want their responses shared publically or anonymously._”
12 detailed ratings · Read the full survey →Roof completed April 18, 2021
Darryl Macfarlane and Michele B.
Kingston, ON · 2021
GuildQuality“Maybe allow for more snow guards. Hopefully I can give as good a report after a number of years.”
10 detailed ratings · Read the full survey →Roof completed March 29, 2021
Dave C.
Belleville, ON · 2021 · Roof from 2021
GuildQuality“I recommend Interlock Roofing for anyone who needs a new roof. The staff are professional and knowledgable. Everything is explained up front and there are no surprises throughout the job. Great people great company.”
11 detailed ratings · Read the full survey →Roof completed April 24, 2021
“I recommend Interlock Roofing for anyone who needs a new roof. The staff are professional and knowledgable. Everything is explained up front and there are no surprises throughout the job. Great people great company.”
Maurice and Shirley C.
New Lowell, ON · 2021
GuildQuality“Bruce was fantastic sales, answered every question. Tony was great with following up and taking care of coordinating with the Solar Panel company. They wanted to drill through our new roof I believe it was Tony's insistance and diligence that kept them from doing that. And Wyman and the installers were great, also good at answering questions. They were punctual, polite and efficient. They took the tome to take pictures and look after our needs. And they found solutions for the solar panels. All around satisfied with everything As this is my first ever roof project. I have nothing to base it on. Other then being very happy with this new roof.”
12 detailed ratings · Read the full survey →Roof completed April 21, 2021
“Bruce was fantastic sales, answered every question. Tony was great with following up and taking care of coordinating with the Solar Panel company. They wanted to drill through our new roof I believe it was Tony's insistance and diligence that kept them from doing that. And Wyman and the installers were great, also good at answering questions. They were punctual, polite and efficient. They took the tome to take pictures and look after our needs. And they found solutions for the solar panels. All around satisfied with everything”
“Bruce was great, came in no nonsense. very knowledgable, loved the case of tiles, easy to talk with.”
“As I stated all the way along the project from Bruce to Tony and then Wyman and the installers. They were great.”
“Tony and Wyman went above and beyond to keep things running smoothly they found solutions to keep the Solar Panels functional and keep the warranty intact. And they kept on the Solar Panel people to make sure they did nothing to void the new roof. They were always polite and easy to talk to.”
“We had several weather delays. They were here on time every morning they worked. And when there was any worry about weather I was told before hand and kept in the loop. They did a great job on a hard to deal with roof.”
“We enjoyed the samples and explanation from Bruce he sold the product. The roof looks great several of the neighbors have come and asked about it. Its been the talk of the area.”
“Everything looks great there was an area I looked over asked some questions and no questions asked they looked it over and made some changes. It looks even better now.”
“They cleaned up as they went end of each day things were boxed or put in the trailer. We had one incident where some nails had managed to go further then expected. And my neighbor handed me 2 nails. And asked for things to be more careful. The guys said they were sorry and that they would do there daily checks further out. And they did, I found no other nails after that.”
“I love the new roof.”
“They listened to my issues, resolved problems, came up with resonable solutions. It cost a bit more but Im happy with the results. And I understand now after seeing pictures of the process and the extra time it took. Well worth the money. Flashing the individual brackets for the Solar panels. I asked for pictures of the process and they were kind enough to supply and explain.”
“They came on time, they worked hard and ran into weather days. So it took longer but you cant schedule rain and snow. So I believe without the weather delays they would have met there original schedule. And I apriciate them doing the job right the first time.”
Garry and Anna C.
Keswick, ON · 2021 · Roof from 2021
GuildQuality“They were on time and got the job done quickly.”
11 detailed ratings · Read the full survey →Roof completed April 24, 2021
“They were on time and got the job done quickly.”
Darell and Peggy J.
Georgian Bluffs, ON · 2021 · Roof from 2021
GuildQuality“Better customer specific information transfer from company negotiations to installer to customer. (Didn’t know we were concerned with the look of the snow guards and were unsure if we were going to install them.) I came home day 2 and found them installed without consult. Great overall. Seems to almost cause rear end accidents on our street. 3 times so far. Ha.”
12 detailed ratings · Read the full survey →Roof completed May 5, 2021
Kathy D.
Saint Catherines, ON · 2021 · Roof from 2021
GuildQuality“Nothing they were perfect”
12 detailed ratings · Read the full survey →Roof completed March 31, 2021
“Moses and partner were awesome.”
“Super clean jobsite”
“No problems”
Anthony and Lisa N.
Ajax, ON · 2021 · Roof from 2021
GuildQuality“Bruce in sales was extremely knowledgeable of the product and was a pleasure to deal with throughout the process and continued to follow up though out the entire process to ensure we were happy with everything. Installers David and Moses did a fantastic job making sure everything was installed to perfection, cleaning up and removing all waste at the end of each day. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed July 23, 2020
View the original Google review ↗Matt C.
Tiny, ON · 2021 · Roof from 2020
Google“Bruce (sales)walked me through the product thoroughly and worked with me for financing The roofers were able to come within a week of me signing the contract and were done in two days. All the neighbors have very positive comments on the look of the roof. It is quieter than my old asphalt roof and stood up well to a lot of wind and snow this winter. Positive: Value Services: Roof installation”
Roof completed July 31, 2020
View the original Google review ↗Jennifer M.
London, ON · 2021 · Roof from 2020
Google“excellent company to deal with, Bruce was very professional and quickly got to the point of pricing etc without a long presentation or high pressure sales tactics, in fact I followed up with Bruce to finalize the deal. Everyone loves the roof and just had our first Winter ❄️ Positive: Quality, Professionalism Services: Roof installation”
Roof completed September 28, 2020
View the original Google review ↗Martin M.
Oro Medonte, ON · 2021 · Roof from 2020
Google“Good looking roof. We get compliments from neighbors and a piece of mind. Cleanup.”
12 detailed ratings · Read the full survey →Roof completed April 4, 2021
“Good looking roof. We get compliments from neighbors and a piece of mind.”
“The cleanup was painful. We flew our drone several times and found nails, cardboard, crooked gutters where ladders were placed, pieces of stray aluminum and plastic (big and small). We sent the pictures asking to clean up. The crew returned, cleaned up some, but not all. We flew drone again, sent pictures they come back again. 3 times in total. I feel the crew should have left the roof clean and the manager should have flown his own drone to check the work for completion.”
“Some shingles appear to be scratched.”
“I cleaned up about 200cigarette butts from everywhere on my property. 2 weeks of about 5 very heavy smokers throwing cigarette butts everywhere. Absolute disrespect to the property. It is one thing cleaning up lots of nails and pieces of aluminum. I understand – it’s construction, things fall down. But I do not understand the cigarette butts, especially when I have to pick these up during COVID.”
Tanya and Stan D.
Thornhill, ON · 2021 · Roof from 2021
GuildQuality“From the initial quote to completion of the job, all our interactions with Interlock were professional and prompt. They answered all our questions and the scope of the work was clear before starting. The job crew on site were friendly and it was clear they took pride in their work. Understanding that delays do occur, I would have preferred a more pessimistic estimate on start date and if it happened that the date could have been brought in that would have been a pleasant surprise.”
See this roof ↗1 photo · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed January 9, 2021
“From the initial quote to completion of the job, all our interactions with Interlock were professional and prompt. They answered all our questions and the scope of the work was clear before starting. The job crew on site were friendly and it was clear they took pride in their work.”
“It was a pleasure to work with John.”
“We had interviewed at least half a dozen different companies and were fairly up to speed on the available options and details that would affect pricing and expectations for the final product. Our interactions with John did not leave us doubtful of our final decision.”
“Toma and his crew were excellent”
“Although the roof has been only completed for less than 4 months, so far we are very satisfied with the final result.”
“At completion the team did a fairly thorough clean-up. Over the past week we had a few very windy and rainy days and I did find a few small pieces of aluminum that have washed down. I think given the area covered it would have been very difficult to have removed every single small cutting. We will need to be aware of this over the spring.”
“So far the roof looks great. We do expect it to hold this look over decades.”
“No issues so far.”
“The start date was somewhat over optimistic by several weeks, but the actual job was completed faster than expected.”
Raphael and Veronica W.
Mississauga, ON · 2021
GuildQuality“They did a good job. The installers picked up very well.”
12 detailed ratings · Read the full survey →Roof completed November 25, 2020
“They did a good job.”
Adolf C.
Port Perry, ON · 2021
GuildQuality“I would say they should put on more snow guards. It was a long project. I don't know if they normally take 6-7 days. We were home when it was being done and during covid. We were very understanding of the team's needs to use our facilities. We really sort of became a family. Having a project that takes that long, I personally felt it was slightly intrusive into my space, even though we love them all.”
12 detailed ratings · Read the full survey →Roof completed September 28, 2020
“We get more snow than he does where he lives, so we would've put up more guards than he did. We have a lot more snow, and it's a whole new experience with a metal roof.”
Terry Thrasher and Janet P.
London, ON · 2021
GuildQuality“They did a great job. They could have improved by putting on snow guards.”
12 detailed ratings · Read the full survey →Roof completed February 8, 2021
“They did a great job.”
“Bruce was absolutely punctual.”
John S.
Tecumseh, ON · 2021 · Roof from 2021
GuildQuality“Interlock Roofing should have communicated with my wife and me more. So far we are very happy with the roof. Hopefully, our roof looks great ten years from now.”
See this roof ↗6 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed December 11, 2020
“The job was supposed to be done within 4 days and it took a couple of weeks.”
Dwayne and Lisa N.
Pembroke, ON · 2021 · Roof from 2020
GuildQuality“The workers were polite and hard workers. They seem to like their work which it’s great. We would recommend this roof and lots of people have asked us already as it looks really nice. We personally feel it makes the house look higher quality. I know it costs more but it looks way nicer than regular shingles.”
12 detailed ratings · Read the full survey →Roof completed February 2, 2021
Maria G.
Kingston, ON · 2021
GuildQuality“These folks are fantastic! From our initial meeting with John to installation by Moses and David they have been great. The roof looks great and their attention to detail was impressive.”
Roof completed August 25, 2014
View the original Google review ↗Gary S.
Kitchener, ON · 2021 · Roof from 2014
Google“We were a little disappointed that the crew didn't ask for a portapotty. I think everything was amazing.”
12 detailed ratings · Read the full survey →Roof completed August 24, 2020
“We didn't have any problems.”
John and Tracy S.
Gananoque, ON · 2021 · Roof from 2020
GuildQuality“Have more then one guy doing the install”
12 detailed ratings · Read the full survey →Roof completed December 16, 2020
“The one guy that did the install did a great job.”
“It's was exact what I was looking for.”
“The start date of the install was pass due then what was on the contract.”
Shawn R.
Cornwall, ON · 2021 · Roof from 2020
GuildQuality“Vert satisfied with interlock sales and installation personnel as well as their product. Very professional and great attention to detail during the installation of the aluminum singles and sky lights.”
12 detailed ratings · Read the full survey →Roof completed December 11, 2020
“Vert satisfied with interlock sales and installation personnel as well as their product. Very professional and great attention to detail during the installation of the aluminum singles and sky lights.”
“There was an issue with my sky lights which was rectified quickly.”
Jerry and Susan S.
Ramara, ON · 2021 · Roof from 2020
GuildQuality“Work hours should be better,.and not in the dark It took 3weeks but work 12days and short hours. It was very different and stressful experience for me .Especially when you have to over look all the details work and can't see what's going on without a ladder. And make sure your worker doesn't damage my place. Like ladder scrapes on my deck and tar on the driveway and steps. Now I have to do a lot of cleaning in the spring.”
12 detailed ratings · Read the full survey →Roof completed December 17, 2020
“Bruce and I had a lot of talk about Roof and he did explain a few things that I didn't understand.”
“Was completed in the dark and didn't see it until the next day and hope it will be fine.”
“Phone to complain about a problem with snow guard wasn't enough over a week. Never hear back from anyone.”
Shanaza D.
Oakville, ON · 2021 · Roof from 2020
GuildQuality“Given the experience we had with all aspects of the planning and installation we have no comments.”
11 detailed ratings · Read the full survey →Roof completed December 24, 2020
Kerry and Eveline K.
Lombardy, ON · 2021
GuildQuality“Central office to respond to calls a bit faster.”
12 detailed ratings · Read the full survey →Roof completed January 1, 2021
Andrew Millson and Diane C.
Ottawa, ON · 2021
GuildQuality“I would say they need to be more up front regarding the delivery and length of the job. They didn't set the correct expectation.”
See this roof ↗2 photos · Copper Penny Cedar Shingle11 detailed ratings · Read the full survey →Roof completed November 30, 2020
Rafael and Jessica L.
Aurora, ON · 2021 · Roof from 2020
GuildQuality“Communication and following up with me. They have never been good with communication.”
12 detailed ratings · Read the full survey →Roof completed November 8, 2020
“I have been trying to get them to come and fix a problem with the roof and I always have to reach out to see what is going on and I shouldn't have to.”
“When I was talking to the salesman they told ne they had special mounts for the solar system and they did not and I am till trying to get them to come and fix it.”
“They started late and it is still not done.”
Stephane B.
Ottawa, ON · 2020
GuildQuality“Clearer installation instructions to avoid misunderstandings. The snow guards installed were not strategically positioned. There are significant avalanches that are very loud and disruptive.”
12 detailed ratings · Read the full survey →Roof completed November 9, 2020
Lisa R.
Pickering, ON · 2020
GuildQuality“The end result was excellent. However it took quite some time to complete since there was only one worker all days except two. It took considerable period of time to complete. Having more than one worker”
12 detailed ratings · Read the full survey →Roof completed November 28, 2020
“The end result was excellent. However it took quite some time to complete since there was only one worker all days except two. It took considerable period of time to complete.”
“It took longer to complete than I expected.”
Rosemary B.
London, ON · 2020
GuildQuality“The outcome was good and timely. The results won’t be known for a while. There is always room for improvement but I did not have time nor interest No”
7 detailed ratings · Read the full survey →Roof completed November 9, 2020
“The outcome was good and timely. The results won’t be known for a while.”
“Answered all the questions and when possible showed by samples or sketches.Very helpful.”
“Yes and efficient”
“Very much so.”
“This will be known much later”
“Definitely”
Ben V.
Kleinberg, ON · 2020
GuildQuality“After job clean-up.”
12 detailed ratings · Read the full survey →Roof completed November 25, 2020
Mark and Elly V.
Simcoe, ON · 2020 · Roof from 2020
GuildQuality“We would like to be contacted from Interlock Roofing about our lifetime warranty that goes along with our purchase as we never heard after completion.”
4 detailed ratings · Read the full survey →Michael C.
Brampton, ON · 2020
GuildQuality“Tony Alpalfa, the installer, was amazing. I even had a comment from my builder when Tony was installing one of the valleys. My builder said most installers would have the valley installed in 5 minutes. Tony took 30 minutes as it was a challenging valley to install.”
See this roof ↗2 photos · Black Slate8 detailed ratings · Read the full survey →Roof completed November 1, 2020
“Tony Alpalfa, the installer, was amazing. I even had a comment from my builder when Tony was installing one of the valleys. My builder said most installers would have the valley installed in 5 minutes. Tony took 30 minutes as it was a challenging valley to install.”
“The salesman Dave Brown was the most professional and most knowledgeable person I have ever met.”
David and Jackie B.
Markham, ON · 2020
GuildQuality“the crew was a little small but Jeremy workedvery hard and his workmanship excellent a little bigger crew would have speeded things up The product looks great and we have had many positive comments on it”
12 detailed ratings · Read the full survey →Roof completed October 20, 2020
“the crew was a little small but Jeremy workedvery hard and his workmanship excellent”
“he was right on time and was very polite”
“He was a great help and did not rush us into any decsion”
“very pleasant and helpful”
“kept us fully informed”
“he was very careful and kept everything cleaned up”
“time will tell”
“very satisfied”
“no mess at all”
“looks great”
“no problems”
“right on time”
Robert and Sylvia H.
Mount Forest, ON · 2020
GuildQuality“They had two crews show up. The first crew left but they should have stayed and done what they could. I wasn't happy because they showed up and disappeared. They had a second crew come in, but our progress was delayed by two months. I'm still waiting for them to come back and do a second part. There were some issues that I'm not quite happy with but overall I'm satisfied.”
12 detailed ratings · Read the full survey →Roof completed December 27, 2020
“He responded really soon. He had quick responses. He was good to work with.”
“There was one issue but it was not a big deal.”
“They were great to deal with but they had two crews show up. The first one disappeared after sitting in my driveway for three hours because they couldn't do one part.”
“We are not quite finished yet, so I cannot say much.”
Kevin Berube and Justyna N.
Kingston, ON · 2020
GuildQuality“the onsite work crew could communicate their work schedule more clearly, they often did not start until after 11am, and on the days that they didn't show up they did not call, we were rain free many days despite the weather report forecasted and the work crew would have know that should they have called and checked with us. The roof would have been completed that much sooner, therefore decreasing our stress that the high winds and rains would penetrate the roof. Overall we felt Albert and Dennis completed a good job but we felt there could have been a clearer communication regarding work hours and schedule.”
12 detailed ratings · Read the full survey →Roof completed October 13, 2020
Jim and Paola D.
Wainfleet, ON · 2020
GuildQuality“I would recommend Interlock Roofing to a friend because they did a good job. A couple of areas that I think Interlock Roofing could have improved on during the project is I wish they would have told me that they cut two more holes for ventilation. One of the holes were above my garage and leaves a mess. I wish that they put snow stoppers in the back of the house as well as in the front of the front house.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2020
“I would recommend Interlock Roofing to a friend because they did a good job.”
“The job site was not left completely clean and safe. I had to remind them to pick up all their nails. My grandson went outside and came back with a big bundle of nails.”
“Interlock Roofing did not completely adhere to our agreed upon schedule. It took them almost a week.”
Marc B.
Bourget, ON · 2020
GuildQuality“I so glad all 3 of our buildings are completed as I would not work with Ted again. He was condescending - it just wasn't a good connection overall BUT we are really pleased with your product & would always promote it..........Thanks Interlock”
11 detailed ratings · Read the full survey →Roof completed October 25, 2020
“not Ted”
Gayle W.
Paris, ON · 2020 · Roof from 2020
GuildQuality“Quality assurance. You need a foreman on site. They had to redo my roof twice because it was installed crooked and even now, on the third try, it’s not the quality I expected. I never thought, given the sales pitch about how well trained your crews are and how proud Interlock is of its work and product, that I would encounter the poor workmanship I have. I am so disappointed.”
11 detailed ratings · Read the full survey →Roof completed October 29, 2020
Steven and Lisa B.
Ottawa, ON · 2020
GuildQuality“letting us know in advance about the delivery of the materials”
See this roof ↗1 photo · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed September 22, 2020
Cheryl Pollock and Gord R.
Ottawa, ON · 2020 · Roof from 2020
GuildQuality“Love my new roof, so do the neighbors. Great product and fast and friendly service. Best of all is knowing this is the last roof I will need. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Roof installation”
Roof completed October 21, 2019
View the original Google review ↗Jeff H.
Hamilton, ON · 2020 · Roof from 2019
Google“They could improve on the clean up. It is hard for me to know that everything is okay. They only took the picture from the ground up,. If they could take a picture after the work was done and I could see all the nails were done that would be good. I could see from a far what it looks like, but I can't tell until the snow comes. I did ask him when he comes over to finish with the eavesdrop, and I assume it will be done. They actually shifted it and hosed it down and said that there was sand in it and I should probably put in a gutter hanger. I have paid for it, and I am waiting for that hanger to be installed. Overall, I am happy because they did clean it before they left, and I don't have to worry about nails and aluminum on the ground if people are there, or my nieces and nephew lay down on the ground. It is just a small piece. I feel more comfortable and not too worried now, because if the roof is as good as it should be, I won't be worried about the winter and the spring. It is for safety, and every time a big wind comes, I worry about my roof. I feel more safe and I won't have that problem.”
11 detailed ratings · Read the full survey →Roof completed September 24, 2020
“Bruce is punctual and on time.”
“i got a call telling me they were coming over the day before. The roofer came the following day to put all the materials in the back of the house, which we asked him to do. He didn't start the work until the following day.”
“I is hard to tell because I assume the materials are good. After they were done, I forgot to ask him to take a picture, but it appears to be fine. I saw how they cut the pieces.”
“In the beginning they cleaned up before they left for the day in the front, but not in the back, and that was okay. They left it, I assume, because it wasn't done yet. When they finished on the last day, they cleaned up very well. It was quite clean when they left. Upstairs, when they were cutting the aluminum, some of them pieces came down the ground. When they cut it and is comes down from the top. I guess that is normal. It don't know if it hit any glass because they just come down. I am not really sure if it is really a stratch, but I don't know for sure. There was an eavesdrop there and there was some leaking in the beginning. It rained the day before and something was leaking and he was going to glue it in. He only glued one part in and he said he will come back, but he hasn't yet.”
“It was very clean when they left. The upstairs, I asked about it, and he said there was sand in the eavesdrop and he cleaned that. He also hosed the eavesdrop.”
“There were some other items and because he said the eavesdrop needed to be fixed, they were coming out to do that. I am waiting for that part for him to come back.”
“It is minor, but he hasn't come back. He needs to glue it, but he was not aware of the other leak. I am just waiting.”
Julie and Jocelyn Ng Q.
Thornhill Drive, ON · 2020 · Roof from 2020
GuildQuality“they should have stopped the leak my roof was leaking when i called you, your metal roof look beautiful but my roof still leaks. your staff have now started to break their commitments to get it sorted. below is the email i sent to Derek. and despite visiting to repair twice it still leaks... Sunday August 23rd DerekKing gave us presentation and we agreed to the roof. August 24th withdrawalmade from RBC of $6042.70 CAD as a money order. Derek picked up payment that day and an attempt was made to find someone to measure the two skylights. We were unable to get someone to measure so Derek came to measure on Monday 31st August 2020. Derek took pictures of the both skylights and measured them both and gave a piece of paper with the measurements. That day the measurements were given to Rona and I was advised that the window guy was not in until the next day. Copy of measurements was taken and I was contacted the following day by Kelsey Lemire for confirmation of order. C04 for bathroom (as confirmed in email to Derek King) and M04 for kitchen. On 2 nd September 2020 email confirming skylights have been ordered with Rona, Cornwall sent and the skylights arrived in on 4th and were picked up on 5th September. $1361.65 has been paid out in total for the two skylights with flashing kits Skylights were installed on the 15th of September 2020, roof was completed on the 16th August 2020. Derek King called at 12.03pm September 18th 2020 to see how happy we were and I advised that it is beautiful (which it is). On the evening of the 29th September 2020 we had the first rain since the roof was installed. I noticed that there was a wet bubble on the kitchen ceiling, I took a picture and sent it to Derek King the next morning, along with a picture of the ceiling on Wednesday morning. At 08.25 am September 30th 2020I received a call off Mel Martin informing me that her husband John will be coming over to look at it. John arrived and was shown the kitchen leak and was also informed that there is water coming through the soffit near the front door. John went up onto the roof for approx. 15 min and when he came down he informed me that the skylight did not have seal between the glass and the frame and that he has now filled it. Mel Martin told me if there is any other issues then I should call her directly. Next rain – Saturday October 3rd 2020 we woke up to rain coming through the soffit and called Mel Martin at 8.07am, she didn’t answer so a message was left to inform her that it was leaking. We got no response and on Sunday (4thOctober 2020) evening an email was sent to Derek King informing him that the roof is still leaking and pictures of the roof beams soaking with rain water. Derek responded that he will send a man again and that he would “come by this week”. John came back and was on the roof for hours on Tuesday 6th October. As they were leaving we were told that if there is any issues to call them directly as John would like to see the leak as it rains. More rain came and on October the 7th at 12:11pm I called Mel Martin to inform her that the rain was pouring through the soffit. Mel said she will call me back and 12:17pm that day she called me and said that John will be over on Monday or Tuesday and would I prefer one of those days. I told her either one was fine with me. Monday arrived and nobody came, Tuesday arrived and nobody came. I am sat here with an expensive useless roof that leaks. I have had no contact from Derek King or John. I am not happy with my purchase and would like a full refund. $6,042.70 – Deposit for roof. $1,361.65 – 2 skylights with flashing kits. $18,111.10 – Remaining roof payment. Total spent of this roof = $25,515.45”
12 detailed ratings · Read the full survey →Roof completed September 18, 2020
“yes they were until there was a leak ,”
“john and derek have both broken promises to come to the house”
“the roof looks beautiful , but still leaks”
“leak”
“see below”
“no they have not”
Phil T.
Cornwall, ON · 2020 · Roof from 2020
GuildQuality“I don't know, it is hard to say because I was not here. I was happy overall and I did not have any problems. I am very happy with the workmanship, the follow up, and the final product.”
11 detailed ratings · Read the full survey →Roof completed September 11, 2020
“He was on time, answered all my inquiries and followed up to make sure I was satisfied with the job.”
“Yes, primarily, Bruce. He followed up with me on everything.”
“We've had a few changes, but overall, yes.”
Albert and Emmanuella B.
Huntsville, ON · 2020
GuildQuality“THe install staff was very good. The salesman was also excellent. They could have had a better layout fo the installer with the yard.”
12 detailed ratings · Read the full survey →Roof completed September 28, 2020
“THe install staff was very good. The salesman was also excellent.”
Martin and Lorraine M.
Oro Medonte, ON · 2020
GuildQuality“The installation was seamless for us.”
11 detailed ratings · Read the full survey →Roof completed September 30, 2020
“We can’t say enough about Bruce. He was extremely knowledgeable about roof installation and gave us enough knowledge to ask the correct questions when we interviewed other roof installers.”
“We were lucky enough to get Tony the one man crew, he was a fabulous worker who kept our yard extremely clean and was a delight to watch work! Even our neighbor who recently had a competitor’s roof installed comments on how diligent a worker he was.”
Douglas John and Michelle M.
Mississauga, ON · 2020 · Roof from 2020
GuildQuality“We have already had serval people ask about the roof! All are impressed with the look and style of the roof! It has been a great job and one roof i will never have to worry about for ever!”
11 detailed ratings · Read the full survey →Roof completed September 19, 2020
“We have already had serval people ask about the roof! All are impressed with the look and style of the roof!”
“Was right on time!”
“Barry knows his product very well, and gave us answer to all our questions, as i have had several other quotes and knew what to expect from other competitors.”
“The installation crew were very GOOD!!! they worked efficiently and cleaned up very well!”
“The workmanship is Excellent!”
“Did not find even one nail!”
Morris and Rosemary R.
Ottawa, ON · 2020
GuildQuality“It has defiantly improved the look and appearance!”
11 detailed ratings · Read the full survey →Roof completed September 24, 2020
Glen and Sandra S.
Buckhorn, ON · 2020 · Roof from 2020
GuildQuality“I was contacted by the installer to let me know when they were coming or if they weren't coming so I wasn't waiting expecting them. I was informed every step of the way during the whole process.”
11 detailed ratings · Read the full survey →Roof completed September 21, 2020
Emanuel and Tracy D.
Mississuaga, ON · 2020 · Roof from 2020
GuildQuality“So far everything is excellent and we love our new roof!”
11 detailed ratings · Read the full survey →Roof completed September 11, 2020
Blaine D.
Ottawa, ON · 2020
GuildQuality“Interlock is an exceptional company. I would not hesitate to recommend them to anyone that I'm related to or know. I don't think they could really improve much. It was 100% positive, I have nothing negative to say.”
12 detailed ratings · Read the full survey →Roof completed June 1, 2020
“Interlock is an exceptional company. I would not hesitate to recommend them to anyone that I'm related to or know.”
Brian W.
Kitchener, ON · 2020 · Roof from 2020
GuildQuality“It is the last roof you will ever need! Everything went so well. There were no problems at all. It was a pleasure working with them!”
12 detailed ratings · Read the full survey →Roof completed August 29, 2020
“It is the last roof you will ever need!”
“There were no problems.”
Tim G.
Almonte, ON · 2020
GuildQuality“If the installer doesn't want to communicate with the homeowner, perhaps during the telephone confirmation we could learn the hours the the installer will be at our home and how long the project will take.”
See this roof ↗3 photos · Musket Grey Cedar Shingle12 detailed ratings · Read the full survey →Roof completed August 12, 2020
“We would have preferred to know when our installer was showing up and leaving for the day.”
“Some of the bends and joins don't look 100%. The installer said there was nothing he could do about this. We'd appreciate a second opinion.”
“I've only found a couple snips on the ground.”
“Some of the bends and joins don't look 100%. The installer said there was nothing he could do about this. We'd appreciate a second opinion.”
“I haven't heard from the company around our comments on bends and joins.”
Craig and Heather L.
Kitchener, ON · 2020 · Roof from 2020
GuildQuality“Excellent value and amazing service. Highly recommend. Positive: Quality, Professionalism, Value Services: Roof repair”
Roof completed June 12, 2020
View the original Google review ↗Paul T.
Kanata, ON · 2020 · Roof from 2020
Google“Its new, but seems to be a fairly good product. I'm happy with how it turned out. They went over and above and put on extra ice breakers. Everything was awesome except it was too expensive.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2020
“Its new, but seems to be a fairly good product. I'm happy with how it turned out.”
Steve and Lisa C.
Woodstock, ON · 2020
GuildQuality“My roof looks fantastic and it was done quickly and professionally! The salesperson did not give pressure, was knowledgeable, and helped with the decision making process. They could have improved in some areas but I do not care to mention specifics.”
12 detailed ratings · Read the full survey →Roof completed August 29, 2020
“My roof looks fantastic and it was done quickly and professionally! The salesperson did not give pressure, was knowledgeable, and helped with the decision making process.”
Tom and Jennifer Z.
Pefferlaw, ON · 2020 · Roof from 2020
GuildQuality“They used my old plumbing stack instead of replacing it, so he was supposed to come and spray paint it black so that it matches the new roof. If they have not done that, I still need them to come do that. I don't know how often they are in the area. I'm very happy with my roof.”
12 detailed ratings · Read the full survey →Roof completed August 21, 2020
“I had to pick up some stuff, but it was pretty much good.”
Marlene V.
Woodlawn, ON · 2020
GuildQuality“Excellent service, wonderful product. Roof looks great and was expertly installed.”
11 detailed ratings · Read the full survey →Roof completed August 31, 2020
“Excellent service, wonderful product. Roof looks great and was expertly installed.”
Katie and Charles G.
Kemptville, ON · 2020
GuildQuality“We own a bungalow and when it rains the roof is very noisy”
10 detailed ratings · Read the full survey →Roof completed August 31, 2020
Roberto and Mafalda G.
Woodbridge, ON · 2020
GuildQuality“Verifying the I love the material and the appearance I just wish I had a warranty.”
12 detailed ratings · Read the full survey →Roof completed August 17, 2020
“After the crew finished I called to ask when the supervisor would be able to come check the work and give me my 50 year warranty and no one ever came or returned my call. I have yet to receive my warranty.”
Fernand and Anita B.
Warren, ON · 2020 · Roof from 2020
GuildQuality“From my initial contact with Interlock to the sales visit and installation the experience has been excellent. Not only do I have a wonderful roof that will last a lifetime; I have peace of mind. The overall experience has been excellent. Thank you Interlock! Sales should call to see how installation is going and the sales person should drop by after the job to see if we are satisfied. Perhaps he does that to deliver the warranty? Would be a nice touch with such a large purchase.”
See this roof ↗2 photos · Tudor Brown Slate11 detailed ratings · Read the full survey →Roof completed August 29, 2020
“From my initial contact with Interlock to the sales visit and installation the experience has been excellent. Not only do I have a wonderful roof that will last a lifetime; I have peace of mind. The overall experience has been excellent. Thank you Interlock!”
DonnaLee and Gary S.
Ariss, ON · 2020
GuildQuality“No resolution to roof vent installation”
11 detailed ratings · Read the full survey →Roof completed September 5, 2020
John H.
Dundas, ON · 2020 · Roof from 2020
GuildQuality“There seemed to be some issues around having the right amount of materials, so there were several delays during installation.”
12 detailed ratings · Read the full survey →Roof completed August 8, 2020
“Hard sell was slightly offputting--otherwise OK. We asked for more details on the materials and that was provided.”
“They were very courteous and worked hard. They had to delay and return due to insufficient materials.”
“So far, so good.”
“We agreed to a flexible schedule. See item #6; also 14”
Keith Shackleton and OCSCC # 7.
Ottawa, ON · 2020 · Roof from 2020
GuildQuality“Sales & Crew great to work with. Explained things so we understood what was going on. See additional comments Take a little more care in clean up. Found lot's of aluminum nails and little pieces of aluminum in grass and gardens. Also cigarette butts all over gravel driveway. We don't smoke!!!!”
12 detailed ratings · Read the full survey →Roof completed August 24, 2020
“Sales & Crew great to work with. Explained things so we understood what was going on.”
“See additional comments”
Richard and Carol S.
Kirkfield, ON · 2020
GuildQuality“We would recommend Interlock Roofing all the time. We were shopping around for a new metal roof for months. We would look at other companies and they were rusting or fading after 5 years or so. The Interlock Roof looked brand new and they were 5 or more years old. This told us that Interlock Roofing has a premium product.”
See this roof ↗2 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed May 20, 2020
“The installation crew was amazing.”
“I can not say enough good things about Interlock Roofing.”
“We would recommend Interlock Roofing all the time. We were shopping around for a new metal roof for months. We would look at other companies and they were rusting or fading after 5 years or so. The Interlock Roof looked brand new and they were 5 or more years old. This told us that Interlock Roofing has a premium product.”
Shelley B.
Orillia, ON · 2020
GuildQuality“All of the personal was very professional, knowledgeable, and cared about the product they delivered. Customer service was exceptional.”
11 detailed ratings · Read the full survey →Roof completed May 12, 2020
Elona and Kristoff L.
Caledon East, ON · 2020
GuildQuality“Yes I will and have already one friend whom has signed a contract after seeing the results of our roof. Have no problem I am looking forward to many years of NO roof problems as was in the past.”
12 detailed ratings · Read the full survey →Roof completed August 15, 2020
“Yes I will and have already one friend whom has signed a contract.”
“Dave knowledge and presentation convinced me to sign a contract”
“The installers with years of experience are very good and courteous.”
“All garbage was removed every day”
“We had no problems”
Ludo and Suzanne A.
Constance Bay, ON · 2020 · Roof from 2020
GuildQuality“See comment in box 13”
12 detailed ratings · Read the full survey →Roof completed July 23, 2020
Matt C.
Tiny, ON · 2020
GuildQuality“The product is second to none, and the final product looks stellar. Numerous challenges along the way that made us question things, but I can't argue with the final product. If I knew that the installers were individual contractors, we would have stood firm on waiting for a specific crew that was recommended due to some features of our roof. Would recommend the product, but would advise that installation will be an adventure. Communication around schedule changes. Fully understand weather/heat/delays can impact the job, but when it ends up being 3x as long, you begin to wonder what the problem is. Partner with a sunroof manufacturer so I don't have to go outside the sales process to find out what I need, and project manage that end. Also, it looks like I got a free "check out our roof" sign as it's still in my garage a month later.”
12 detailed ratings · Read the full survey →Roof completed July 13, 2020
“The product is second to none, and the final product looks stellar. Numerous challenges along the way that made us question things, but I can't argue with the final product. If I knew that the installers were individual contractors, we would have stood firm on waiting for a specific crew that was recommended due to some features of our roof. Would recommend the product, but would advise that installation will be an adventure.”
“Bruce was always punctual, and returned calls extremely fast.”
“Bruce was top notch. Great sales person to deal with.”
“We required 2 crews due to some complex features of our roof. One crew was fantastic, the other we had some questionable behavior.”
“Final product looks amazing.”
“Still finding nails/fasteners a month later, and had neighbors complain during installation.”
“Bruce and Tony were top notch in this regard.”
“Original schedule was 4-5 business days, took almost 3 weeks.”
Luke and Jennifer H.
Stoney Creek, ON · 2020
GuildQuality“Have more than 1 guy do a roof at a time”
12 detailed ratings · Read the full survey →Roof completed July 18, 2020
“There should have been more than 1 worker at all times”
Kim Winter-MacPherson and Richard M.
Stratford, ON · 2020
GuildQuality“Could I get a opy of the 50 year guarantee? In the long term, this is the most economical roof.”
12 detailed ratings · Read the full survey →Roof completed July 13, 2020
Jan J.
Ottawa, ON · 2020 · Roof from 2020
GuildQuality“The entire process was smooth and easy I would highly recommend anyone looking for a new roof to use this company my house is over 110 years old and they made the end result absolutely spectacular all of the people that I dealt with were professional and they delivered exactly what they promised and on time Thank you”
12 detailed ratings · Read the full survey →Roof completed July 17, 2020
Sheldon and Tricia H.
Bracebridge, ON · 2020 · Roof from 2020
GuildQuality“From our initial call to Interlock,when we spoke to Marcella, to our meetings with Bruce - who drove over 4 hours for an 8am meeting at our property, and finally to the amazing installation crew, we have been beyond impressed with this company. There was never any pressure for a decision (we shopped around for a couple of months), and Bruce made a second trip to our home to answer more questions. Can't improve perfection... If we ever move, (which we don't plan on), we would definitely get another Interlock roof!”
11 detailed ratings · Read the full survey →Roof completed July 31, 2020
“From our initial call to Interlock,when we spoke to Marcella, to our meetings with Bruce - who drove over 4 hours for an 8am meeting at our property, and finally to the amazing installation crew, we have been beyond impressed with this company. There was never any pressure for a decision (we shopped around for a couple of months), and Bruce made a second trip to our home to answer more questions.”
“As mentioned above, Bruce visited our property east of Kingston, driving over 4 hours, and made it for an 8am meeting!”
“A great team, professional, and friendly!”
“Marcella gave us all the initial info, Bruce explained the whole process & the roofing team answered the few questions we had after the install.”
“Great people & extremely hard workers!”
“Looks phenomenal!!!”
“We were amazed how tidy the crew left the site every day, and except for the new roof, you'd never know they were there!”
“Happy is an understatement! Absolutely Thrilled!!!”
“Considering we were in the middle of this pandemic, we were very surprised & happy Interlock were able to install the roof in the estimated time.”
Jeff and Bev C.
Battersea, ON · 2020
GuildQuality“The roof looks good and I am happy”
12 detailed ratings · Read the full survey →Roof completed July 27, 2020
Ernie F.
Magnetewan, ON · 2020
GuildQuality“They were very good on the service they provided. Both the seller and the crew that installed the roof were excellent.”
12 detailed ratings · Read the full survey →Roof completed July 27, 2020
“He was on time.”
“They were helpful all the time.”
“It was clean and safe.”
“There was no problem, but I would say 5.”
Leo and Gissel M.
Stoney Creek, ON · 2020
GuildQuality“From the sales experience to the installation team, very professional and knowledgeable. We notice the difference in the house and its looks amazing! Everyone comments on it and asks about it. The installation team worked in the hottest days of the year and never lost the smile on their faces. Great experience and great product! Installation is longer would have been good to understand (9days)”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed July 17, 2020
“From the sales experience to the installation team, very professional and knowledgeable. We notice the difference in the house and its looks amazing! Everyone comments on it and asks about it. The installation team worked in the hottest days of the year and never lost the smile on their faces. Great experience and great product!”
Matthew and Jennifer D.
Russell, ON · 2020 · Roof from 2020
GuildQuality“The only issue I had was the unprofessional language some of the workers used. There was also a lot of nails left behind that after they left, we picked up. We are happy with the roof.”
11 detailed ratings · Read the full survey →Roof completed June 29, 2020
“The language some of the roofers used was not professional.”
“The language some of the roofers used was not professional.”
Paul H.
Manotick, ON · 2020
GuildQuality“We are quite happy with the installers. They are very thorough. They took their time and did not rush. They were very friendly. They knew what they were talking about. They had to go get some extra pieces of wood during the project and they did not charge us anything. I was very happy that the all-in price was the all-in price even though they had to buy additional products. The only downside was the fact that it took them 6 days to install the roof. We were told it would only take 3 days. They could do better at determining the length of the project.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2020
“We are quite happy with the installers. They are very thorough. They took their time and did not rush. They were very friendly. They knew what they were talking about. They had to go get some extra pieces of wood during the project and they did not charge us anything. I was very happy that the all-in price was the all-in price even though they had to buy additional products. The only downside was the fact that it took them 6 days to install the roof. We were told it would only take 3 days.”
“I was told by the salesperson that it would take 3 days. it ended up taking 6 days.”
Rob Morrow and Kate H.
Ottawa, ON · 2020 · Roof from 2020
GuildQuality“No time to complete but very satisfied!”
1 detailed ratings · Read the full survey →Roof completed June 30, 2020
Elijah and Laura H.
Manila, ON · 2020
GuildQuality“The sign is my garage, so they will need to call before coming out to get it.”
12 detailed ratings · Read the full survey →Roof completed May 12, 2020
“I am still waiting for the sign to be picked up. It's been a month.”
“They were perfect.”
“They were very timely.”
“I would like them to pick up the sign they left in my yard.”
Jake B.
London, ON · 2020
GuildQuality“I am pleased with the workmanship of Interlock. They provided great attention to detail. We are happy we worked with a Canadian company, and believe that we got a good product. We have noticed that that upstairs is cooler as a result of the new roof.”
10 detailed ratings · Read the full survey →Roof completed June 29, 2020
“I am pleased with the workmanship of Interlock. They provided great attention to detail.”
Alexander and Cynthia M.
Oakville, ON · 2020 · Roof from 2020
GuildQuality“The quality is excellent the only reason for 4 out of 5 scores is the price. I really think if you improve on that you would see more interlock roofs”
11 detailed ratings · Read the full survey →Roof completed June 29, 2020
John and Marilyn O.
Cambridge, ON · 2020 · Roof from 2020
GuildQuality“Jeremy had a high standard of workmanship. You cannot improve on that standard.”
12 detailed ratings · Read the full survey →Roof completed June 29, 2020
“1 man crew ! You could not have sent a better installer. Jeremy was very organized and professional. An excellent worker.”
Gordon and Johanne M.
Orleans, ON · 2020
GuildQuality“Communicate more when additional parts have to be ordered I am very happy with my roof”
12 detailed ratings · Read the full survey →Roof completed June 16, 2020
David and Heather H.
Whitby, ON · 2020 · Roof from 2020
GuildQuality“Already have - to at least three different households. Our experience was pretty ideal. Within a month of meeting with Interlock we had a wonderful roof. The color is fantastic and we have high confidence in the product. Tony did the installation and he was punctual, polite, informative, friendly and efficient.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed June 8, 2020
“The only complaint that we have is that - because we can't see the roof - we asked for pictures to be taken and sent to us. We have not received the pictures. We would very much still like to receive those.”
“Already have - to at least three different households.”
Elizabeth Haack and Navdeep T.
Mississauga, ON · 2020 · Roof from 2020
GuildQuality“They could improve on showing different patterns of how they can put a roof together.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed May 8, 2020
Zlatan Dedic and Zorica D.
Belleville, ON · 2020
GuildQuality“It was pretty expensive, I would say price.”
6 detailed ratings · Read the full survey →Roof completed June 10, 2020
“He insisted on getting my credit card and wanting the security code on the back. I was not happy.”
Arnold and Caroll R.
Komoka, ON · 2020 · Roof from 2020
GuildQuality“I think the roof had more technology in it then I knew. I think they could've explained that type of explanation better.”
11 detailed ratings · Read the full survey →Roof completed May 31, 2020
Bob and Sue V.
Oshawa, ON · 2020 · Roof from 2020
GuildQuality“Still waiting for warranty in the mail.Lawn sign was out for 2 weeks, now at side of house, do I scrap this or will it be picked up?”
12 detailed ratings · Read the full survey →Roof completed May 14, 2020
Eric and Holly H.
Burlington, ON · 2020
GuildQuality“They could've put the stuff back together.”
12 detailed ratings · Read the full survey →Roof completed May 26, 2020
“They were supposed to call me back to tell me what they are going to do with the mesh covers but haven't at this time.”
“They haven't called me yet.”
Darryl and Marion N.
Rockwood, ON · 2020
GuildQuality“I really think there is nothing else they can improve on. The whole process from start to finish was amazing. Unfortunately, I will not need another roof but if I did I would use Interlock Roofing again!”
12 detailed ratings · Read the full survey →Roof completed June 9, 2020
“4+”
Chris and Penny O.
North Gower, ON · 2020 · Roof from 2020
GuildQuality“Still haven't received my receipt and warranty.”
Roof completed May 21, 2020
All Interlock reviews on GuildQuality ↗Brain and Rosemary C.
Alliston, ON · 2020 · Roof from 2020
GuildQuality“We already have. I understand our neighbors have already contracted to have their roof done as well.”
See this roof ↗3 photos · Tudor Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed May 31, 2020
“Moses and David kept the property very clean and organized. True professionals.”
“We already have. I understand our neighbors have already contracted to have their roof done as well.”
Jason and Laurene R.
Milton, ON · 2020 · Roof from 2020
GuildQuality“Can not think of anything they could have done better. Your sign as been up for a few months now so I would like it picked up soon.”
12 detailed ratings · Read the full survey →Roof completed May 30, 2020
Tracy and Brian R.
Cambridge, ON · 2020 · Roof from 2020
GuildQuality“They were very professional. I took samples which I like to have. I love my roof it looks great. I get compliments on it.”
11 detailed ratings · Read the full survey →Roof completed May 11, 2020
“Tony was great.”
“Everything was great with communication.”
“For far so good.”
Edith D.
Hamilton, ON · 2020
GuildQuality“Interlock Metal Roofing did a very good installing my new roof, high quality product and workmanship. Positive: Responsiveness, Punctuality, Quality, Value”
Roof completed May 17, 2018
View the original Google review ↗Omar C.
Brantford, ON · 2020 · Roof from 2018
Google“#3, COURTEOUS , BUT NOT PROFESSIONAL, WOULD CALL TO SAY THEY WERE COMING BUT USUALLY DID NOT COME, TOOK 4-1/2 MONTHS TO COMPLETE THIS JOB, EVEN CALLING MULTIPLE TIMES TO SAY THE JOB WOULD BE DONE SOON AND HAVE THE CHEQUE READY ( IN JANUARY). #4 SEE #3, AS WELL MULTIPLE CALLS TO HEAD OFFICE WENT UNANSWERED, #5, SEE PREVIOUS, #6, YOUR PRODUCT SEEMS VERY GOOD, #8 LEAVING IT OUT IN THE WEATHER FOR 5 MONTHS WITH BOXES FALLING APART AND MATERIALS FALLING ONTO THE GROUND, DAMAGE TO TILES FROM THIS, VERY LARGE NUMBER NEEDED TO BE DISCARDED, LADDER LEFT UP FROM FIRST TO SECOND FLOOR FOR MONTHS, MATERIALS GETTING BLOWN OFF THE ROOF, UNDERLAYER FLAPPING LOUDLY ON THE ROOF, #9 COMPLETED PRODUCT SEEMS VERY GOOD, HAPPY WITH THE FINAL QUALITY OF THE INSTALLATION, #10 BOTH INTERLOC AND THE INSTALLER WERE IMPOSSIBLE TO CONTACT IN ANY USEFUL WAY, MY WIFE AND I MADE MANY CALLS TO HEAD OFFICE AND NEVER HAD ANY RESPONSE, CALLS NOT ANSWERED, MESSAGES NOT RETURNED, VERY POOR QUALITY FROM INTERLOC, ISSUES WITH INSTALLER AS ABOVE, #11 WE WERE TOLD START IN DECEMBER FOR AN APPROXIMATELY 1 WEEK JOB, WE RECEIVED A CALL IN LATE NOVEMBER SAYING MATERIAL WOULD BE DELIVERED, THEY NEVER WERE, WHEN INSTALLER CAME IN JANUARY, NO MATERIAL HAD BEEN DELIVERED AND THEY HAD TO TRACK THEM DOWN AND GET THEM DELIVERED, #12 I COULD NOT RECOMMEND YOUR WITHOUT TELLING THE WHOLE STORY, HAPPY WITH THE PRODUCT BUT HAVE TO TELL THE WHOLE STORY, #13 - SEE #11 YOUR SALE PITCH INCLUDED A LOT OF TALK ABOUT YOUR INTERLOC TEAM OF INSTALLERS, AND WANTING TO KEEP THEM WORKING OVER THE WINTER MONTHS, THIS WAS CLEARLY NOT TRUE, THE REPRESENTATION WAS THAT THE INSTALLERS WERE TEAMS OF INTERLOC EMPLOYEES, OF COURSE I NOW KNOW THAT YOU CONTRACT INSTALLATION OUT AND THE JOB IS AS GOOD AS THE TEAM, THE TEAM AT MY PLACE INCLUDED ONE ROOFER AND HIS WIFE WHO WAS HELPING, THERE WAS CLEARLY NO SUPERVISION OF THIS, INTERLOC MUST HAVE NOTICED THE JOB WAS NOT DONE SINCE THERE WAS NO PAYMENT”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed May 5, 2020
Ken and Sophie F.
Ottawa, ON · 2020 · Roof from 2020
GuildQuality“The entire experience was great. I'm very impressed with your people and products. You seem to have a fine business running!”
12 detailed ratings · Read the full survey →Roof completed April 20, 2020
John and Laura L.
Guelph, ON · 2020
GuildQuality“Nothing! Very professional from start to finish We had an amazing experience from start to finish with everyone involved in our roof! We speak highly of the team we dealt with! Interlock has been amazing to us.”
12 detailed ratings · Read the full survey →Roof completed April 30, 2020
Gareth Newman and Lindsay M.
Brantford, ON · 2020 · Roof from 2020
GuildQuality“The lead for the project was not there.”
See this roof ↗7 photos · Deep Charcoal Cedar Shingle11 detailed ratings · Read the full survey →Roof completed March 24, 2020
Jim and Robin M.
Wasaga Beach, ON · 2020 · Roof from 2020
GuildQuality“Addressing deficiencies in a timely manner as was promised. No one called back as was promised by the sales staff A call was promised the following day to address the missing shingle. That was over a week ago. You take the money and then ignore me.”
12 detailed ratings · Read the full survey →Roof completed April 24, 2020
Joe F.
Thorndale, ON · 2020 · Roof from 2020
GuildQuality“Everything went as expected, I had no issues. I am very satisfied.”
11 detailed ratings · Read the full survey →Roof completed April 11, 2020
Rob Zellerer and Laurie R.
Carp, ON · 2020
GuildQuality“They did everything professionally. We are happy with the project and will recommend Interlock Roofing to anyone who asks.”
12 detailed ratings · Read the full survey →Roof completed March 26, 2020
“He was very helpful, knowledgable and he explained the project to us.”
“4 plus. They were very professional, polite, and hard working. They never stopped working.”
“It was kept very clean, I could not have asked for more.”
“There were no problems.”
Esterina and Amarillis C.
Stoney Creek, ON · 2020 · Roof from 2020
GuildQuality“I would highly recommend them to anyone. All of our neighbors are jealous. We are happy we went through with the project.”
12 detailed ratings · Read the full survey →Roof completed March 25, 2020
Tina and Adam M.
Chatham, ON · 2020 · Roof from 2020
GuildQuality“Addressing key installation areas as promised in the sales contract None”
11 detailed ratings · Read the full survey →Roof completed April 8, 2020
“Did not complete cleanup, many nails lest in the yard”
“Stii issues to be resolved, not the fault of installation crew”
Kathy J.
Port McNicholl, ON · 2020
GuildQuality“It was wonderful. We are very happy.”
12 detailed ratings · Read the full survey →Roof completed April 11, 2020
James and Mary Ellen M.
Hillsburgh, ON · 2020
GuildQuality“The could have improved on the response I was looking forward to getting. Also, by following the contract on the number of ice breakers.”
11 detailed ratings · Read the full survey →Roof completed April 1, 2020
Duane and Katera M.
Keswick, ON · 2020 · Roof from 2020
GuildQuality“Looking forward to a long problem-free roof.”
12 detailed ratings · Read the full survey →Roof completed December 16, 2019
Robert and Brenda G.
Oakville, ON · 2020 · Roof from 2019
GuildQuality“I would recommend Interlock Roofing to a friend! It was a great experince dealing with Interlock Roofing. I will be passing along their number to all of my contacts.”
12 detailed ratings · Read the full survey →Roof completed March 19, 2020
“I would recommend Interlock Roofing to a friend!”
Bernadette Recker-Beaumont and Doug B.
Peterborough, ON · 2020 · Roof from 2020
GuildQuality“Talk Desk Cut out twice. He did not answer when I called the third time.”
8 detailed ratings · Read the full survey →Roof completed February 22, 2020
“Clean gets a 1 and safely gets a 3. They should put tarps down so they can pick up the debris on a daily bases. This way less mess would get left behind.”
Bill and Eleanor K.
Stratford, ON · 2020 · Roof from 2020
GuildQuality“They need to make sure they install the tiles without bending or denting them so it doesn't look messy.”
12 detailed ratings · Read the full survey →Roof completed February 29, 2020
“They did not communicate with me to when my roof would be installed. It took two months before I heard anything.”
“They appeared to not really know what they were doing. Some of the tiles were dented and beat up before they put them on and they said it was only their second roof.”
“Some of the tiles were dented.”
“Some of the tiles were dented and bent so they don't look straight. They are a new crew.”
Jennifer R.
Hamilton, ON · 2020 · Roof from 2020
GuildQuality“Interlock could have improved on clean up. I was concerned about my tire getting a puncture.”
12 detailed ratings · Read the full survey →Roof completed January 23, 2020
“There were many, many nails left.”
Michael S.
Kitchener, ON · 2020 · Roof from 2020
GuildQuality“I like the approach that Bruce made because he was not pushy and was courteous. He explained everything and he is an asset to the company.”
1 detailed ratings · Read the full survey →Roof completed March 9, 2020
Edward and Danuta K.
Port Colborne, ON · 2020 · Roof from 2020
GuildQuality“There is on a corner that has a very sharp edge that I'm worried about. They were fast and thorough. They fixed an issue seamlessly.”
1 detailed ratings · Read the full survey →Roof completed February 16, 2020
Norman and Kelly M.
Oshawa, ON · 2020 · Roof from 2020
GuildQuality“I would give a 4+ star rating. They could have done better at tidiness but it was because if the snow. They were fantastic the whole process was amazing. If you can afford it you should do it. It is well worth the money and satisfaction. They did a phenomenal job. I was satisfied with the process.”
12 detailed ratings · Read the full survey →Roof completed February 18, 2020
“I would give a 4+ star rating.”
“I would give a 4+ star rating.”
“I would give a 4+ star rating.”
Scott and Sandra T.
Kingston, ON · 2020 · Roof from 2020
GuildQuality“I want to wait and see how the inspection goes. I think they could have improved on communication. We also had an issue with them giving us an inaccurate invoice. The roof does look good, and we are pleased. However we are concerned about having issues down the road concerning the shingles because of their poor response time in the past.”
9 detailed ratings · Read the full survey →Roof completed December 11, 2019
“They did not return phone calls. We had a hard time reaching them when we needed a repair done for our roof.”
“The crew would show up unprepared.”
“We are still waiting for the inspection to be done. There is also a section of roof that was not fixed down properly. During a storm, the section lifted up in the window. We questioned how this happened since we were told the installer was one of their best. It also seemed like he tried to blame it on the other installers. They came back to repair the issue, but it was not done well. They finally came back a third time and corrected the issue properly.”
“It took them longer to come do the job than initially stated.”
John and Sally V.
Colborne, ON · 2020 · Roof from 2019
GuildQuality“The only complaint that I have is that I put up the ice shields, and there is still an accumulation of snow on my roof. Maybe I shouldn't have done that. We might have to call them back regarding the snow guards. Overall the company is very good.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed November 4, 2019
“There were some problems with the weather so it was hard to schedule.”
Wayne and Janet A.
Greater Sudbury, ON · 2020 · Roof from 2019
GuildQuality“I think someone could grab the materials and do the same job. I was not too impressed. I'm glad it ended the way it did but in between, I was expecting something else. Just to get there wasn't what I was expecting. They fell short of my expectations in communication. We pulled up into our garage and materials were there. Suddenly installers are at our home. We didn't know who was coming. It would be nice to have a call saying, "we will be there in 4 days or 2 days." Communication is definitely all I wanted. I just want to hear something. I am happy with the end result, but getting there I was expecting an entirely different process. Also, it's not their own installers like they say. They are subcontractors. It doesn't matter but it was 2 guys for a whole farmhouse.”
12 detailed ratings · Read the full survey →Roof completed February 20, 2020
“The salesman, John, is good. The stuff we spoke about was good. Then suddenly the roofers show up and stuff was getting dropped off. No one said that was coming and other things. With the start date, they just showed up with no communication. I've been ripped around from other roofing companies and I felt the same way again. I simply asked John about "what-if" there was a particular problem. John would have to tell the office, the office to the boss, the boss to the manager, the manager to the installers. It was a big game of telephone tag. We wanted to have the top portion done as well, which is what we spoke to John about. The installers said no but John said yes. It has me thinking whether I have to record everything a salesman says to playback for the installers or explain everything to a T. They all worked independently. It was telephone tag. So at the end who knows what you will get.”
“I want to talk to one person who talks to one other person. It was $30,000. I felt we were nickel and dimed so I just said, "Let us get stuff sorted out."”
“I understand roofing is weather permitting. There was no schedule. 4 to 6 weeks for them felt like 4-46 weeks.”
“I think someone could grab the materials and do the same job. I was not too impressed. I'm glad it ended the way it did but in between, I was expecting something else. Just to get there wasn't what I was expecting.”
David Camplin and Hwaling H.
Clarksburg, ON · 2020 · Roof from 2020
GuildQuality“The supervising installer was unprofessional and I did not like working with him.”
10 detailed ratings · Read the full survey →Roof completed November 5, 2019
“I would give the supervising installer a zero.”
Dejay Poland and Sandra P.
Coldwater, ON · 2020 · Roof from 2019
GuildQuality“They could have done the project when they said they would do it. Their schedule was four or five months behind. Also, they were on my roof for 5 months. I did get water leakage which was caused by snow blowing into my attic. The snow melted. They also dug up asphalt in my driveway due to ice which is why I wanted it done in the summer to avoid these weather-related issues. I also found a shingle on the back patio. Hopefully, that didn't cause any harm.”
12 detailed ratings · Read the full survey →Roof completed December 17, 2019
“The wind tended to throw the material around the yard. It was kind of unavoidable.”
“The work was supposed to be done in the summer. More than half was done in the winter which causedf us problems”
Frank and Angela D.
King City, ON · 2020 · Roof from 2019
GuildQuality“They did a good job and I was happy with them.”
1 detailed ratings · Read the full survey →Roof completed November 9, 2019
“They did a good job and I was happy with them.”
Laurie I.
Prince Edward County, ON · 2020 · Roof from 2019
GuildQuality“I already have referred them to my friends. There is nothing we think they could have done better. They did great with the speed and the craftsmanship of our roof. They were all around great. We researched the company a lot before starting the work. Bruce sold us on the aluminum roof. After researching 3 different companies, bruce was the only one we had any confidence in Tony installed the roof like he was installing his own roof. He was a true craftsman.”
12 detailed ratings · Read the full survey →Roof completed December 13, 2019
“I already have referred them to my friends.”
Brent Lewis and Liz L.
Mono, ON · 2020 · Roof from 2019
GuildQuality“I am still waiting for the work to be completed, I am still unable to open my gable windows, because the new roofing is restricting them from opening.”
1 detailed ratings · Read the full survey →Roof completed December 31, 2019
Marc and Jamie B.
Huntsville, ON · 2020 · Roof from 2019
GuildQuality“Thank you for making our cottage even more spectacular!!”
12 detailed ratings · Read the full survey →Roof completed December 9, 2019
Susan L.
Elgin, ON · 2020 · Roof from 2019
GuildQuality“Their starter strips could have been talked about it to be more straight than crooked. We still have some work to do the house and I want the same installation crew. I want to make sure I can get the same installation crew.”
11 detailed ratings · Read the full survey →Roof completed January 23, 2020
Dan F.
Tiny, ON · 2020 · Roof from 2020
GuildQuality“They need to be more thorough with cleaning up nails and screws.”
12 detailed ratings · Read the full survey →Roof completed January 27, 2020
James and Melissa S.
Rockland, ON · 2020 · Roof from 2020
GuildQuality“Not at this time”
See this roof ↗4 photos · Weathered Cedar Shingle11 detailed ratings · Read the full survey →Roof completed December 31, 2019
Nathan and Islay P.
Midland, ON · 2020 · Roof from 2019
GuildQuality“Keep up the great service! Thankyou”
12 detailed ratings · Read the full survey →Roof completed November 8, 2019
Susan S.
Mississauga, ON · 2020 · Roof from 2019
GuildQuality“The material was dropped of on our driveway at least three weeks before the work commenced. This was a problem. It was unsightly and could have resulted in the product being stolen. We are happy with the end result, but we are unhappy with the clean up.”
2 detailed ratings · Read the full survey →Roof completed November 19, 2019
Lawrence and Ursula H.
Delaware, ON · 2020 · Roof from 2019
GuildQuality“Maurice came in contact with me, with regards in the weather and if it was possible to work on the roof safety. The job took about a month to complete. But with the snow, rain, wind, and holidays, the guys did a great job. The answer about the job site being cleaned up because of the snow, it didn't help the guys with the clean-up of the debris. Maurice instructed me to call him in the spring when the snow is gone so he can come back to the house and clean up the debris that was covered by the snow and to take down the heating cable that is still hanging from the back side of the house.”
11 detailed ratings · Read the full survey →Roof completed January 10, 2020
Kim E.
Tiny, ON · 2020 · Roof from 2020
GuildQuality“I'm a happy customer overall. The only issue was during the initial installation, I wasn't home and the guys proceed the work as schedule without me being there. I have specific instruction that I need to see their training certificates and proof of insurance before they can do the work on the property but they didn't wait. Mind you, this is just a minor mis communication and they have all the information with them readily available when I went home to see them. Going forward, I just wish that they follow orders prior to avoid this kind of issue. Or perhaps communicate it properly and provide necessary documents via email so there is no delay to start the project. Cheers!”
12 detailed ratings · Read the full survey →Roof completed November 15, 2019
Lawrence and Maridel L.
Ottawa, ON · 2020 · Roof from 2019
GuildQuality“It's a little weird but when it snows and then thaws a little bit, it's like being inside of an avalanche. It's really awesome. I can't wait for the rain.”
11 detailed ratings · Read the full survey →Roof completed November 11, 2019
Sue Rizzo and Donnie G.
Durham, ON · 2020 · Roof from 2019
GuildQuality“I understand scheduling is contingent upon weather. You did meet your commitment to me which I appreciated. More proactive communication would be helpful. I am getting complaints from neighbor about snow sliding off on their driveway. I would like to schedule some snow guards for the spring.”
1 detailed ratings · Read the full survey →Roof completed December 20, 2019
Peter S.
Ottawa, ON · 2020 · Roof from 2019
GuildQuality“None Thank you for all your company's personal work and service”
12 detailed ratings · Read the full survey →Roof completed January 7, 2020
Alexander and Beverley F.
Kitchener, ON · 2020 · Roof from 2020
GuildQuality“The agreed upon timeline was way off . Was almost wondering if it was going to be done . Was told 6-8 weeks at contract signing . Turned out to be 12 weeks later . Would have appreciated a call explaining delay but in the end the job got done and it looks wonderful The roof looks great ! We had lots of rain shortly thereafter installation where I was able to inspect my attic for potential leaks. I was delighted to see NO LEAKS whatsoever ! Very happy with the roof. It's an investment I'm sure will survive the test of time. Our climate is getting hotter and it seems shingles just don't cut it anymore”
11 detailed ratings · Read the full survey →Roof completed November 20, 2019
Mike R.
Hamilton, ON · 2020 · Roof from 2019
GuildQuality“So far there have been no problems with the roof. We never did get a promotional poster to put in front of our house.”
12 detailed ratings · Read the full survey →Roof completed November 5, 2019
“Bob was very patient with me. I had lots of questions and some doubts about the entire project. Bob remained calm at all times even though I was asking some difficult/awkward questions.”
“Possibly keep the home owner better informed of when the installation will start. A weekly update as the start date gets close would be nice.”
“Hope it looks this good in 40 years.”
Deno and Diane B.
Welland, ON · 2020 · Roof from 2019
GuildQuality“Interlock Roofing could have been better at communicating the actual start date. They would say they were coming on a Wednesday and they wouldn't show up and I wouldn't get a phone call. The actual roofer was really rough around the edges too.”
9 detailed ratings · Read the full survey →Roof completed October 28, 2019
“They could have communicated better regarding the start and end time of the project. I had to call them several times to find out when they were actually going to start the project. Then they told me that they were going to start on a certain date and then didn't show up with no phone call. This wouldn't have been as big of a deal except for the fact that I have roommates and had to coordinate things with them.”
Patricia S.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“They could have improved on better communication, and the project was delayed because they could not process the change that I put in within a timely manner. They also had trouble sorting out the billing statement.”
1 detailed ratings · Read the full survey →Roof completed October 15, 2019
Martyn V.
Acton, ON · 2019 · Roof from 2019
GuildQuality“No suggestions. I was not on site for the installation work. The job looks good. The crew re-installed my gutter leaf guards, and I thought from initial discussions that they would be lost.. I am assuming that my roof leaks are a thing of the past but may not have proof of that until we get heavy rainfall next year.”
10 detailed ratings · Read the full survey →Roof completed October 22, 2019
David A.
Milford, ON · 2019 · Roof from 2019
GuildQuality“No suggestions We’re very satisfied with the smooth and convenient process. The installation crew were extremely professional and efficient. We love our new Interlock roof!”
12 detailed ratings · Read the full survey →Roof completed October 31, 2019
Gilles Plouffe and Elzbieta C.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“Missing material caused a day delay. This could have been avoided. But this was a minor issue overall. We live on a charming street. The interlock’s signage however is not fitting to the look and feel of a residential street and lacks street appeal. May be time for a new signage?”
11 detailed ratings · Read the full survey →Roof completed October 31, 2019
Sebnem Madrali and Can A.
Kanata, ON · 2019 · Roof from 2019
GuildQuality“Finding a few pieces in the garden, but that is to be expected.”
12 detailed ratings · Read the full survey →Roof completed October 29, 2019
Tom and Jennifer Z.
Georgina, ON · 2019 · Roof from 2019
GuildQuality“We were quite happy that the installation guys came earlier than expected! Our roof is done before the snow! Thanks guys!”
12 detailed ratings · Read the full survey →Roof completed October 28, 2019
Mike and Michelle G.
Orangeville, ON · 2019 · Roof from 2019
GuildQuality“Longer wait for installation than expected. The supplied skylight had issues that had to be fixed by myself. It wasn't tinted as requested and when I had it tinted before installation, there were problems with the foam sealant around its' frame (it would have leaked) What about the sign you left here?”
12 detailed ratings · Read the full survey →Roof completed October 10, 2019
“Most phone calls were answered by a machine and probably main reason for tint missing on skylight.”
“Only one person for installation crew! Jeremy was exceptional!!!!!”
“Skylight was defective and not tinted as requested. Roof materials were good.”
Dean Baker and Donna K.
London, ON · 2019 · Roof from 2019
GuildQuality“Other than offering the roof for free, nothing I can think of”
11 detailed ratings · Read the full survey →Roof completed October 21, 2019
Jeff H.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“Install crew was perfect”
12 detailed ratings · Read the full survey →Roof completed October 24, 2019
Mike R.
Fenelon Falls, ON · 2019 · Roof from 2019
GuildQuality“I recommend them all the time.”
1 detailed ratings · Read the full survey →Roof completed September 17, 2019
Julie and Richard B.
Saint Clements, ON · 2019 · Roof from 2019
GuildQuality“Interlock Roofing could improve its service by offering more samples and colors.”
12 detailed ratings · Read the full survey →Roof completed October 1, 2019
Marta and Lukasz E.
Milton, ON · 2019 · Roof from 2019
GuildQuality“The office staff could've been more punctual. There was a delay after Dave Brown submitted some work. I'd rate it as a 2.5-3 if I had to. For the most part, It was a very good install, and I'm very happy with the product.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2019
Stephen and Carly R.
Perth, ON · 2019 · Roof from 2019
GuildQuality“They are a great company! The people working there are very respectful.”
1 detailed ratings · Read the full survey →Roof completed September 1, 2019
Albert T.
Cambridge, ON · 2019 · Roof from 2019
GuildQuality“I think the trimming and caulking could have been done better. I thought they were excellent because they started and finished the job with the same crew.”
10 detailed ratings · Read the full survey →Roof completed August 16, 2019
Loris G.
Hannon, ON · 2019 · Roof from 2019
GuildQuality“I have recommended the company and my friend got their roof done as well. I was extremely impressed and there was nothing that I was disappointed about. It was a very professional job from beginning to end. I would like to say thank you.”
11 detailed ratings · Read the full survey →Roof completed August 20, 2019
“I was really happy with the installer.”
“Very much!”
“I have recommended the company and my friend got their roof done as well.”
Stefan K.
Binbrook, ON · 2019 · Roof from 2019
GuildQuality“See other comments. Interlock Roofing could have improved communication and customer service. We were very pleased with the beginning part of the interaction, but as soon as the contract was signed, there was no contact.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2019
“He was good until we signed the contract.”
“It was almost impossible to get ahold of them when we phoned.”
“It took way longer to do the roof than they initially told us.”
“They never phoned us back to deal with the issues.”
“See other comments.”
Pamela Fuselli and Robert N.
Locust Hill, ON · 2019 · Roof from 2019
GuildQuality“He did a great job and we all are happy I am happy that we went with you for the roofing”
12 detailed ratings · Read the full survey →Roof completed September 24, 2019
Lloyd and Dahlia B.
Ajax, ON · 2019 · Roof from 2019
GuildQuality“Professional sales staff. Installed our interlock metal roof 3 years ago. No issues with leakage or color fade. Looking forward to never having to replace the roof. Noticed a slight improvement with heat retention in the winter and cooler bedrooms in the summer.”
Roof completed April 7, 2017
View the original Google review ↗Ida W.
Oakville, ON · 2019 · Roof from 2017
Google“None - service was great. We still have your sign on our lawn. Would you like to pick it up to reuse it somewhere else? If not, do you want us to throw it out? Thank you.”
11 detailed ratings · Read the full survey →Roof completed September 30, 2019
“They did not notify us prior to starting the job.”
“The crew showed us photos of the second story roof.”
Heidi and Leonard B.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“I had issues with the roofing install. The installer was nice, but it didn't seem like enough pride was in workmanship. The roof had a couple bumps in it and I believe it could have been done quite a bit better. As well as the paint was scratched off during the install in spots. Bruce said he would look into it and get back to me. I've never heard back.”
12 detailed ratings · Read the full survey →Roof completed July 11, 2019
Bryan and Danyelle G.
Port Lambton, ON · 2019 · Roof from 2019
GuildQuality“Overall happy, intend to recommend, hope it holds up long term and service is good if/when required. Main issue is just too expensive and it is a hard sell.”
See this roof ↗1 photo · Deep Charcoal Slate10 detailed ratings · Read the full survey →Roof completed August 15, 2019
Peter and Mary Beth B.
Oakville, ON · 2019 · Roof from 2019
GuildQuality“The speed of the project. One installer took a week.”
11 detailed ratings · Read the full survey →Roof completed September 17, 2019
Paul M.
Stoney Creek, ON · 2019 · Roof from 2019
GuildQuality“There was one day that they said they were coming, but they did not show up.”
12 detailed ratings · Read the full survey →Roof completed August 19, 2019
Andrea and Dave M.
Seaforth, ON · 2019 · Roof from 2019
GuildQuality“I like the product.”
4 detailed ratings · Read the full survey →Roof completed August 29, 2019
Edwige D.
Burlington, ON · 2019 · Roof from 2019
GuildQuality“Should be a shorter waiting period to get a job done. Looks really good. Would be more attractive to many people if the price was a bit lower.”
See this roof ↗3 photos · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed September 25, 2019
Fred and Anne K.
Orillia, ON · 2019 · Roof from 2019
GuildQuality“The timing that the installer came could have been better.”
9 detailed ratings · Read the full survey →Roof completed October 1, 2019
“The installer didn't show when he was supposed to.”
Melissa D.
Ayr, ON · 2019 · Roof from 2019
GuildQuality“N/A”
11 detailed ratings · Read the full survey →Roof completed September 14, 2019
Mircea I.
Brampton, ON · 2019 · Roof from 2019
GuildQuality“You need to obtain the email sent to Tony Lupton on 5 Oct 2019 at 12:44 PM to see our suggestions. We still await hearing about a refund for the unused product. See the email sent to Tony Lupton on 5 Oct at 12:44 PM regarding a possible safety issue.”
12 detailed ratings · Read the full survey →Roof completed September 27, 2019
“He did say it would take 2 days to complete it but it actually took 4 working days.”
“This comment pertains to Tony Lupton and Dave Brown.”
“see our comments sent to Tony Lupton.”
“Mixed feelings here since we have not had any word on comments sent to Tony Lupton.”
Wendy and Bob N.
Landsdowne, ON · 2019 · Roof from 2019
GuildQuality“No suggestions for improvement. See above.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2019
Jim and Dagmar A.
Magnetawan, ON · 2019 · Roof from 2019
GuildQuality“I am waiting for confirmation of when interlock is going to replace the roof they did twenty years ago.for me at 23065 Adelaide st n. I showed it to Bruce and he said it will be replaced, and took pictures of the peeling paint. Looking forward to recommending Interlock, once the work mentioned above is redone. Paint peeling excessivly is not what I paid for or expected.”
5 detailed ratings · Read the full survey →Roof completed September 28, 2019
William P.
London, ON · 2019 · Roof from 2019
GuildQuality“post project we didn't see anyone for inspection or removal of the sign”
12 detailed ratings · Read the full survey →Roof completed July 21, 2019
Craig and Susan H.
Caledon, ON · 2019 · Roof from 2019
GuildQuality“Great team to work with. Roof looks great. The installer was meticulous and clean. Neighbors have been complimenting us and the fact that this roof is lifetime is awesome. No noise when it rains and it looks stunning.”
Roof completed July 22, 2018
View the original Google review ↗Fil D.
Oakville, ON · 2019 · Roof from 2018
Google“I’m still considering interlock roofing”
4 detailed ratings · Read the full survey →Roof completed September 13, 2019
Armindo C.
Vaughan maple, ON · 2019
GuildQuality“They could have better communication for both start and progress.”
12 detailed ratings · Read the full survey →Roof completed July 22, 2019
“They told us the start date and postponed it numerous times without telling us.”
Ravi and Anne M.
London, ON · 2019 · Roof from 2019
GuildQuality“Customer service and trying to get a repair scheduled and the company back out to the job site. They delayed the installation after setting the schedule on the initial meeting.”
12 detailed ratings · Read the full survey →Roof completed August 6, 2019
“Could have done a better job with cleaning at the completion of the job.”
Joseph B.
Oshawa, ON · 2019 · Roof from 2019
GuildQuality“I had the material sitting on my property for 8 weeks. I called several times to inquire about an installation date but had trouble locking a date down. I was told several dates but it never materialized. I was also told someone would call me back and they never did. I had to do the calling. Communication from the office needs to be improved.”
12 detailed ratings · Read the full survey →Roof completed July 6, 2019
Gord and Barb C.
Clifford, ON · 2019 · Roof from 2019
GuildQuality“#6 above per the description given of the materials by the sales rep. vs. competition.#7 above; I only mention this as the installation at the neighbouring property was noticeably 'tighter' to the roof-line than mine. We've experienced some moderate to heavy precipitation since the installation, so far, so good.”
12 detailed ratings · Read the full survey →Roof completed August 1, 2019
Nick H.
Saint Thomas, ON · 2019 · Roof from 2019
GuildQuality“Interlock Roofing completed the work well, but all the banging on the roof messed up my garage door opener, so I had to get someone to fix that. Overall, Interlock Roofing did an exceptional job.”
12 detailed ratings · Read the full survey →Roof completed August 1, 2019
Eva S.
Markham, ON · 2019 · Roof from 2019
GuildQuality“Better communication between Interlock and the installer??”
12 detailed ratings · Read the full survey →Roof completed August 13, 2019
“We dealt with Ben the installer to solve the problems not noted on the job and didn't deal with any of the staff at Interlock but if Ben is considered 'staff' then 4 stars”
Helena K.
Font Hill, ON · 2019 · Roof from 2019
GuildQuality“I already sent out a bunch of recommendations out to my friends. They could have answered me about the snow guards. Everything else, I cannot tell you how happy we are with the roof. I will recommend Interlock Roofing to anyone that needs a roof! They could call me back about getting me the snow guards that I need.”
12 detailed ratings · Read the full survey →Roof completed July 21, 2019
“I have been trying to contact them. We have contacted them three times about missing five snow guards which would go over the BBQ area on my deck, and they have yet to respond.”
“He was awesome!”
“I am absolutely happy with the quality, but I need those five snow guards.”
“I am patient and understanding, so I don't want to hammer them, but I need the snow guards before the snow flies.”
“I already sent out a bunch of recommendations out to my friends.”
Chris and Stephanie R.
Saint George, ON · 2019 · Roof from 2019
GuildQuality“NA”
12 detailed ratings · Read the full survey →Roof completed August 1, 2019
Kamruldin Goomelhamad and Bibi Saadia G.
Brampton, ON · 2019 · Roof from 2019
GuildQuality“The project stalled because of the interface between the solar company and the interlock installers.It took the installers almost a whole month to come back and finish the job.The communication between interlock, installers and us was very poor.Recommend that you encourage people with solar panels to use your preferred solar contractor to avoid these type of issues.”
12 detailed ratings · Read the full survey →Roof completed July 12, 2019
Greg and Emily P.
Sarnia, ON · 2019 · Roof from 2019
GuildQuality“He recommended snow stoppers on my roof but I told him other places that they needed to be installed. I had to add about 20-25 other snow stoppers. Everything was done as requested, efficiently and on time. The only small disappointment was the failure to close the hole in the wall. I will be calling Bruce back to pick up the sign that is still here.”
12 detailed ratings · Read the full survey →Roof completed July 15, 2019
“I asked for a chimney to be brought down, it was but there was a big hole was left open on the side of the house.”
Will and Tina L.
Guelph, ON · 2019 · Roof from 2019
GuildQuality“Maybe the speed of installation, although I am not saying the time period it took to complete our roof was an issue.(after all there was only 1 guy doing the whole roof.) I just can't think of anything else to say. My wife and I are quite pleased. Neighbors have been complimenting as well. Even ones with steel roofs of their own, they like ours better.”
12 detailed ratings · Read the full survey →Roof completed July 12, 2019
Kevin Van Den Neucker and Laura A.
Zurich, ON · 2019 · Roof from 2019
GuildQuality“Was not informed on when my project was going to start its was delayed by over a month”
12 detailed ratings · Read the full survey →Roof completed August 1, 2019
Mike and Malodie M.
Orleans, ON · 2019 · Roof from 2019
GuildQuality“They could improve their after service care. After speaking to the lady on the phone after the installation, I was not particularly happy. I had to call several times for a receipt and to see if someone was coming to inspect the roof. I have had no response. I would like to speak to someone in regards to my receipt and a post-inspection of the roof.”
12 detailed ratings · Read the full survey →Roof completed July 17, 2019
Nancy M.
Tottenham, ON · 2019 · Roof from 2019
GuildQuality“I called your office pre-installation looking for an update regarding a start date and had a hard time navigating the automated phone directory.”
See this roof ↗2 photos · Tudor Brown Slate11 detailed ratings · Read the full survey →Roof completed July 8, 2019
Martin and Ray L.
Georgetown, ON · 2019 · Roof from 2019
GuildQuality“Interlock Roofing could have improved by communicating better because they delivered the wrong materials, but they did change it without any problems. Moving forward, it would be good if they confirmed what they are delivering and told me the colors and everything.”
12 detailed ratings · Read the full survey →Roof completed August 1, 2019
Cynthia and Juan L.
Stouffville, ON · 2019 · Roof from 2019
GuildQuality“I wonder if they should get more emphasis on proper roof venting. We have looked at the roof and we are grateful for having spent the money.”
11 detailed ratings · Read the full survey →Roof completed July 4, 2019
Peter and Karen A.
Keene, ON · 2019 · Roof from 2019
GuildQuality“I think they could improve on their schedule, clean up, communication from the installers on when they plan to start and finish the job. Also, they had a boom box that caused some disruption to our lives.”
12 detailed ratings · Read the full survey →Roof completed August 7, 2019
“The staff who sold me the roof was good but the installers didn't give me a sense of the scope of the work.”
“They didn't have enough material to complete the job so they had to go back to get more.”
“There were a lot of nails & aluminum that were cut off and thrown over the roof.”
Jeff and Hilary W.
Peterborough, ON · 2019 · Roof from 2019
GuildQuality“Only one thing, after the project was done I had to call twice to get the dumpster removed from the driveway. Everything else was just stellar, we were really impressed and pleased. We are super pleased with the product, it was exactly what we were hoping for. It was more expensive than a shingled roof but my goodness the quality is great.”
12 detailed ratings · Read the full survey →Roof completed July 17, 2019
Charles and Sue W.
Campbellford, ON · 2019 · Roof from 2019
GuildQuality“I think the product is great, it is just too expensive for me.”
4 detailed ratings · Read the full survey →Roof completed July 30, 2019
Ana A.
Shelburne, ON · 2019 · Roof from 2035
GuildQuality“They could've provided a little more information.”
12 detailed ratings · Read the full survey →Roof completed May 16, 2019
Michael S.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“There was a shortage of one of the materials, and that came two days later. We really impressed with the selection of finishes and styles. We were able to find something very unique. We are very happy with the project.”
12 detailed ratings · Read the full survey →Roof completed May 16, 2019
Anthony and Karen G.
Vars, ON · 2019 · Roof from 2019
GuildQuality“communication should be key when dealing with a product costing as much as a car. Moreover, similar to car purchase, I would expect it come off the lot in perfect condition, and we did not find this with our roof. Feeling a bit sad about our trust in this company.”
3 detailed ratings · Read the full survey →Roof completed July 28, 2019
“Was late at 2nd appointment. The oddest impression was his clothing, being dressed in a warm up suit (track suit) while on business.”
“We have had issues following installation. Communication feels nearly impossible.”
Angie M.
Port Hope, ON · 2019
GuildQuality“I was very pleased with their product and presentation, it was just too expensive.”
4 detailed ratings · Read the full survey →Roof completed July 18, 2019
Paul N.
Glen morris, ON · 2019
GuildQuality“Explaining snow rails better, such as showing a sample and advising they will be installed unpainted.”
12 detailed ratings · Read the full survey →Roof completed June 21, 2019
Mark Lim and Jan Lim L.
Unionville, ON · 2019 · Roof from 2019
GuildQuality“The salesperson was great and did a great job during the presentation.”
Roof completed July 18, 2019
All Interlock reviews on GuildQuality ↗Oleg R.
King City, ON · 2019
GuildQuality“After 20 years the paint on my interlock lifetime roof began to peel. The company backed their warranty and installed a new roof for me. I'm extremely happy with the new roof, it is better quality now than it was 20 years ago. Thanks Steve, well done. And thanks Interlock for standing behind your warranty.”
Roof completed November 4, 1999
View the original Google review ↗Terry E.
Brampton, ON · 2019 · Roof from 1999
Google“We have been quoted by 2 roofing companies at 7,k and 7,600.00 respectfully.....”
3 detailed ratings · Read the full survey →Roof completed July 11, 2019
Chris W.
Georgetown, ON · 2019 · Roof from 2040
GuildQuality“Your product is too expensive. I can get a decent metal roof for 10-12 thousand dollars less than your system.”
4 detailed ratings · Read the full survey →Roof completed July 11, 2019
Rod A.
Fort Erie, ON · 2019
GuildQuality“The installation quality could be better and also the communication with respect to the timeline, it should have been more clear. It was one of those deals where the material was always coming, but never came.”
10 detailed ratings · Read the full survey →Roof completed June 27, 2019
“There were some paces where scrapes were used instead of whole pieces and something's are crooked.”
“This was supposed to be done last year.”
Oliver Z.
Honey Harbour, ON · 2019 · Roof from 2019
GuildQuality“Customer service prior to start of the job was poor / non-existent. Tony actively dodged my calls for nearly two weeks. There’s a piece of trim on the very front of my porch, that for some reason, they notched. Looks silly. Otherwise, great overall.”
12 detailed ratings · Read the full survey →Roof completed June 24, 2019
Joey St-Pierre and Rhiannon S.
Owen Sound, ON · 2019 · Roof from 2019
GuildQuality“They could have improved on the communication from the head office.”
9 detailed ratings · Read the full survey →Roof completed June 30, 2019
“The communication could have been better.”
Bridgid Whitnall and Ken W.
Dunrobin, ON · 2019 · Roof from 2019
GuildQuality“If they could have scheduled it quicker.”
12 detailed ratings · Read the full survey →Roof completed June 17, 2019
“Some of the guys left coffee cups.”
Gregg F.
Mulmur, ON · 2019 · Roof from 2019
GuildQuality“We are more than likely go with Bruce we just need to figure out financing etc.”
3 detailed ratings · Read the full survey →Roof completed July 7, 2019
Ettore B.
Brampton, ON · 2019
GuildQuality“Perfect Top rated in my books 10/10!”
12 detailed ratings · Read the full survey →Roof completed June 27, 2019
Christopher and Carlene L.
Kitchener, ON · 2019 · Roof from 2019
GuildQuality“Your product was great and so was Bruce, I wish I could have Used it but it just was not in my budget at this time.”
4 detailed ratings · Read the full survey →Roof completed July 6, 2019
Haralambos T.
Hamilton, ON · 2019
GuildQuality“Could not justify the price. I can replace my shingle roof 4 X. The roof will outlast me and don't think I Will get significant increase price if I sell the house”
4 detailed ratings · Read the full survey →Roof completed July 6, 2019
Doug M.
Mississauga, ON · 2019
GuildQuality“We weren't aware a sign was going to be posted on our lawn. No real concerns with it, but we don't know how long it'll be there for.”
12 detailed ratings · Read the full survey →Roof completed June 22, 2019
Matt and Alexandra H.
Caledonia, ON · 2019 · Roof from 2019
GuildQuality“Everything was fine. I haven't received the warranty yet in the mail.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2019
Alan and Leslie H.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“Keeping me informed of the delivery and information ahead of time, not just 24 hrs notice. The notice did not allow much time for me to prepare. I also asked several times to talk to the installers ahead of time. I had a few questions Dave Brown couldn’t answer about installation, but didn’t get a response. This is a big expensive job and I would have liked to know how it was going to be done and some of the procedures. All turned out quite well but it was more stressful than it had to be due to unanswered questions. Love my roof. Thanks much!”
11 detailed ratings · Read the full survey →Roof completed June 4, 2019
David B.
Cornwall, ON · 2019 · Roof from 2019
GuildQuality“Installers need to improve their work ethnic. This would improve advertising to the neighborhood that the product and the installers need to start on time and finish in a timely fashion. No one on this block will be using interlock for a new roof.”
12 detailed ratings · Read the full survey →Roof completed June 23, 2019
Wayne and Heather A.
Mount Forest, ON · 2019 · Roof from 2019
GuildQuality“No need for improvement”
12 detailed ratings · Read the full survey →Roof completed June 25, 2019
Jeff Grassi and Melissa W.
Baden, ON · 2019 · Roof from 2019
GuildQuality“Snow guards were missed being put on. Some were installed, but not all. Still waiting for the remainder to be installed, but I do realize that's it's a busy time of year .”
12 detailed ratings · Read the full survey →Roof completed May 15, 2019
Josh and Krissy M.
Saint Clements, ON · 2019 · Roof from 2019
GuildQuality“The duratration of the install was way to long. I am still picking up metal pieces nail and shingles from my yard. Most of the time one person was here to install should have been done in less than 2 plus weeks”
12 detailed ratings · Read the full survey →Roof completed May 7, 2019
Russell J.
Markham, ON · 2019 · Roof from 2019
GuildQuality“Great service, incredible workmanship and attention to detail, it took a team of 3 workers 4 days to complete our roof. I highly recommend this company if your interested in a quality product installed by workmen who care about their craft.”
Roof completed August 31, 2017
View the original Google review ↗Kevin D.
Brampton, ON · 2019 · Roof from 2017
Google“Bob had said a crew would stay in the area to do the job efficiently, but instead the project took 19 days, (inc the day the materials were dropped off). There were a lot of rain days, which certainly complicated things, but there were only 2 days (inc. the last day) that what could be described as a crew was here. For the most part, Jeremy worked alone or with 1 other, or 2 others at the most. Jeremy did an excellent, professional, job and was courteous as well as pleasant under all circumstances, but the job seemed endless (probably to him, too.) It seemed that sometimes Jeremy was expecting someone who didn't show up.I'm not sure if he was a sub contractor or an employee of Interlock. I had assumed the latter and thought Interlock would have made more of a point to finish the job in timely fashion if we'd been in a more urban area where the project was more visible. My neighbors were very patient. At the beginning, my written complaint about lack of communication was addressed and for the most part rectified.”
12 detailed ratings · Read the full survey →Roof completed May 31, 2019
Catherine B.
Port Dover, ON · 2019 · Roof from 2019
GuildQuality“A bit more communication on weather related schedule delays after the start of the installation. No real issues - job was done in under 5 days total including a weekend, just wasn't always aware of the next day's plan. It's been 3 days since the job completed. We are fully satisfied at this time.”
12 detailed ratings · Read the full survey →Roof completed May 31, 2019
David Gingerich and Cathy B.
Terra Cotta, ON · 2019 · Roof from 2019
GuildQuality“Caulking technique”
12 detailed ratings · Read the full survey →Roof completed May 18, 2019
Nicole J.
Saint Catharines, ON · 2019 · Roof from 2019
GuildQuality“The product is good. I would not recommend them if they need it done in a timely manner. They could have improved on giving the quote sooner and giving a more realistic time frame for installation. This is my third Interlock roof. I am not happy with the time frame, but I am happy with the product.”
12 detailed ratings · Read the full survey →Roof completed May 10, 2019
“Dave did not give me a quote until two months after I contacted him. They did not start the installation until two months after I made the deposit.”
“The product is good. I would not recommend them if they need it done in a timely manner.”
Robert and Sue G.
Trent Lakes, ON · 2019 · Roof from 2019
GuildQuality“I DIDNT LIKE THE FACT THAT BOB HAD ACKNOWLEDGED WE COULD PAY BY VISA, UNFORTUNATELY HE DID NOT HAVE A MACHINE TO DO IT AT THE TIME DEPOSIT WAS REQUIRED, THEN WHEN I WANTED TO MAKE AN INSTALLMENT WAS INFORMED I COULD NOT PAY WITH VISA, BUT THEN THEY ACTUALLY PROCESS PARTIAL PAYMENT ON VISA, THE REMAINING BALANCE THEY WOULD NOT TAKE VISA, I BELIEVE COMPANIES ESPECIALLY OF THIS CALIBER SHOULD BE UPFRONT AND OPEN ABOUT ALL ASPECTS OF THE AGREEMENT, THIS LEFT A BITTER TASTE IN MY MOUTH AND I WILL FORWARD THAT KNOWLEDGE TO ANYONE WHO ASKS ABOUT MY ROOF”
12 detailed ratings · Read the full survey →Roof completed April 4, 2019
Randy and Anne F.
Saint Catharines, ON · 2019 · Roof from 2019
GuildQuality“Interlock Roofing could have improved the safety and the cleanup of the project a lot. I think that some of the sales information was inaccurate also. I believe that the salesman told me that everything is covered under the 50 year warranty, but I received the warranty papers and it appears that the labor is only a 10 year warranty. There were inaccuracies about that. Nobody told me about the sales sign that is on my lawn. I don't know if I am supposed to throw it away or if there are some kind of benefits for keeping it on my lawn. There is no information about that. The salesman also said that there would be one last checkup from another person on the team. He said that a foreman would come to investigate to see if everything was okay, but no one has come out.”
12 detailed ratings · Read the full survey →Roof completed April 23, 2019
“The vents that were used for the washroom are plastic and I thought that everything was going to be aluminum.”
“There was a point when I was stepping outside of the house and a piece of metal went flying bye. That wasn't safe. There were also a lot of metal parts that were left on the floor. I have kids so it wasn't safe for the kids to go outside.”
Raymond and Shieldon E.
Mississauga, ON · 2019 · Roof from 2019
GuildQuality“I should not have had to inspect and find that they only cut and installed half of the length of ridge venting. They did return and correct but what if I did not inspect it ? Would have not been done ! Overall we are very pleased and would recommend your services. I do hope the sign on my front lawn does generate some sales and referral fees for us.”
12 detailed ratings · Read the full survey →Roof completed May 15, 2019
Ashley and Christine M.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“I had questions about our existing skylight which were eventually answered, but I would have appreciated a quicker answer. Also during the installation process there was a very windy and rainy weekend during which our roof leaked.”
12 detailed ratings · Read the full survey →Roof completed April 30, 2019
Niciholas McHaffie and Julie B.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“So far so good. The product is as described during the sales demonstration and is living up to what was promised. Two years into its life and it looks like brand new. We did however have to install more snow blockers to slow down the snow sliding off the roof.”
Roof completed July 14, 2017
View the original Google review ↗Bruce B.
Guelph, ON · 2019 · Roof from 2017
Google“Only on the price. It could have been a better price.”
See this roof ↗6 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed April 24, 2019
Jim and Angela F.
Kingston, ON · 2019 · Roof from 2019
GuildQuality“Top quality materials and installation. We are very happy with our new roof.”
Roof completed November 16, 2017
View the original Google review ↗Neil R.
Ottawa, ON · 2019 · Roof from 2017
Google“I think Interlock Roofing could have improved on the price during my project.”
11 detailed ratings · Read the full survey →Roof completed April 17, 2019
“I am so far.”
Ken N.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“The only issue I currently have is that I do not have any warranty paperwork even though I have paid in full. Marcella Neveu”
12 detailed ratings · Read the full survey →Roof completed May 3, 2019
Mark K.
Brampton, ON · 2019 · Roof from 2019
GuildQuality“I am very pleased with the customer service!”
4 detailed ratings · Read the full survey →Roof completed May 14, 2019
James M.
Ingersoll, ON · 2019
GuildQuality“I am just waiting for the right time to do the project. I need to call Angelo back.”
4 detailed ratings · Read the full survey →Vakkas D.
Woodbridge, ON · 2019
GuildQuality“Made sure that there are at least 2 people who will be and are on the job site, daily.”
12 detailed ratings · Read the full survey →Roof completed April 29, 2019
John and Karen M.
Saint Marys, ON · 2019 · Roof from 2019
GuildQuality“Cleanup better after winter installation. Still finding metal nails and roof pieces in yard. Very unsafe for my children. To drain water the crew put 12 holes in ease through. These were never repaired.”
12 detailed ratings · Read the full survey →Roof completed February 23, 2019
Cory and Kerri H.
Kitchener, ON · 2019 · Roof from 2019
GuildQuality“I don't know other than lowering the price, but it is a high-class product for a high-class price.”
12 detailed ratings · Read the full survey →Roof completed April 8, 2019
Ivor and Nadine M.
Thornhill, ON · 2019 · Roof from 2019
GuildQuality“I would have liked more notice about when they were going to start.”
12 detailed ratings · Read the full survey →Roof completed April 16, 2019
Peggy H.
Gananoque, ON · 2019 · Roof from 2019
GuildQuality“None! Well maybe be cheaper, add promotions to repeat customers like us!”
12 detailed ratings · Read the full survey →Roof completed April 19, 2019
Mike Laroche and Frances V.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“There was some confusion on the style of the veranda and whether they could do it or not.”
12 detailed ratings · Read the full survey →Roof completed April 18, 2019
Theresa F.
Sunderland, ON · 2019 · Roof from 2019
GuildQuality“I have not been credited back for a full box of shingles and I was also charged for the labor work of gutter guard removal but in fact was not needed but no one reimbursed for that also”
12 detailed ratings · Read the full survey →Roof completed April 13, 2019
Rino and Helene V.
Welland, ON · 2019 · Roof from 2019
GuildQuality“I don't know of any areas they could improve on. They were the most professional people I have ever dealt with and I was very, very happy with the results. This is the second steel roof we have put on the house. Overall the guys were very professional and it is a superior product. I am very, very happy with the results.”
12 detailed ratings · Read the full survey →Roof completed April 26, 2019
“There weren't any problems.”
Ken and Wendy K.
Cayuga, ON · 2019 · Roof from 2019
GuildQuality“A call back after install was completed.”
12 detailed ratings · Read the full survey →Roof completed April 28, 2019
“Install dept. moved install up by 2 weeks even knowing I had chimney work to be completed prior to interlock install. I came home to product in drive way and a message on machine that product would be dropped off (they where right) 2 days after that a call, that install team would start Friday. I had to complete all chimney work on the weekend, everything worked out would have liked the agreed start date May 15.”
“They staff at Interlock have not reached out to see if the job was completed or started. A call goes a long way to find out if there is any issues and or if we are happy.”
Scott Hendrick and Jennifer W.
Belleville, ON · 2019 · Roof from 2019
GuildQuality“Love the fact that there is no waste of product”
4 detailed ratings · Read the full survey →Roof completed May 7, 2019
Mike M.
Orleans, ON · 2019
GuildQuality“We are SO pleased with our new roof! Well worth the extra cost over a traditional roof. It definitely adds value and curb appeal to the home. Great company to work with.”
Roof completed January 31, 2017
View the original Google review ↗Kevin H.
Collingwood, ON · 2019 · Roof from 2017
Google“The crew and workers are excellent, but the customer service is lacking. I need customer service to step up their game. Interlock Roofing could have improved communication regarding when the workers would be there. We had a good experience with the crew and workers here. It is just the customer service of Interlock Roofing that I have had a problem with.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2019
“I am waiting on Interlock Roofing to call me back a week after completion. I have called Interlock Roofing 3 or 4 times and each time they say they will get back in touch with me, but I have still not received a call.”
“I have not had a chance to inspect the job thoroughly.”
“The Interlock Roofing staff has not resolved a broken window issue.”
“Interlock Roofing was not on the schedule, but they were close.”
“The crew and workers are excellent, but the customer service is lacking. I need customer service to step up their game.”
Chris and Jennifer M.
Ajax, ON · 2019 · Roof from 2019
GuildQuality“I believe you have a very superior product and if I were younger and planning on staying at this address longer I would get your roofing " whithout a doubt"”
4 detailed ratings · Read the full survey →Roof completed April 9, 2019
larry B.
Wallaceburg, ON · 2019 · Roof from 2044
GuildQuality“They installed my first roof and it looks great. I love the colors that they picked. It is all good. I am excited to have these on. I bought a 50 year shingle and it didn't even last 8 years. Had I done this the first time, I would have been ahead. I am excited about the product.”
4 detailed ratings · Read the full survey →Allan K.
Minden Ontario, ON · 2019
GuildQuality“They did a fantastic job, so really, improvement not applicable. Thomas was very professional. He was excellent. He was able to answer any questions. He always cleaned up after himself and put in the hours needed to get the job done.”
12 detailed ratings · Read the full survey →Roof completed February 23, 2019
Mehul Haria and Gloria M.
Caledon, ON · 2019 · Roof from 2019
GuildQuality“I still have not received the warranty certificate.”
12 detailed ratings · Read the full survey →Roof completed March 25, 2019
Dan and Zenaida M.
Ajax, ON · 2019 · Roof from 2019
GuildQuality“but thanks for your time and showing me and my wife your Product”
4 detailed ratings · Read the full survey →Roof completed April 8, 2019
Uwe S.
Barrie, ON · 2019
GuildQuality“Having spare parts on hand in case a mistake was made. Having an upper-level supervisor available at all times to be reached while the job was being done. Victor's crew completed the work on a Sunday and issues with the snow guards happened at this point. He said that he couldn't authorize or pick up additional snow guards and that Tony Lupton was away that weekend and could not be reached to resolve the problem (perhaps there should have been a backup contact instead). Victor also did not want to comeback on Monday to resolve the issue as this would have set his crew back and cost him money.”
12 detailed ratings · Read the full survey →Roof completed March 30, 2019
“I really liked the use of satellite imaging and computer software to calculate the square footage of the roof area. I thought this was a very fair and accurate way of giving an estimate. We had another large metal roofing company give us an estimate in which he did some simple calculations from the ground and it seemed less precise in terms of the cost estimate that we were given, so we really appreciated this. John also removed the roof area of a shed attached to the house that was accidentally included in the pricing. Pricing was fair and reasonable.”
“Victor's crew seemed to be very experienced working with the Interlock product. This being said, there were a few tiles that were scratched. Though not visible from the street level, it is noticeable upclose. Also, one of the edge covering tiles as well as a regular roof tile underneath it above the garage appeared to be dented.”
“Many screws and nails were left in the gutter of the lower level roof (I was unable to inspect the upper level gutters, so I cannot comment on that). There was even a tool left in the gutter and one that was left in the flower garden. I picked up many nails and metal scraps and a couple of half/full panel pieces from around our house. There were also pieces of underlayment in and around our property. It rained heavily and snowed on the day prior to the final day of completion, but I still think a better job could have been done in terms of clean up. I also pulled a few cut tile pieces from our evergreen trees.”
“Overall, we are pleased with the look of the roof and have received many compliments from our neighbors. However, due to some issues experienced during and after installation (see other comments) our total experience was affected as a result.”
“Towards the end of the project, there was an issue with the placement of snow guards above our front entrance roof. The crew installed the snow guards on the upper level rather than the lower portion (directly above the entrance) as indicated on the installation plan. There were also no more additional snow guards available to be able to remedy this problem. I had to problem solve this situation with Victor for about an hour or so and I felt pressured to come up with a solution or agree to one by the end of the day so that his crew would not have to come back to fix the issue. This was a very stressful situation for me and while I did understand the reasons (lack of additional guards) and potential remedy (moving the upper guards to the lower area) I wasn't pleased with having to deal with these problems. I was especially unhappy that our final solution required the removal of already installed snow guards from one spot of the roof to the other. I felt as if there should have been the availability for spare parts on hand for such incidents (especially given the premium price that I was paying for the roof and the fact that the mistake that was made was that of the crew's). Also, I don't feel like Victor's crew should have been so pressured to have to complete the work and not have the time to be able to come back the next day to fix such problems. After the completion of the job and payment, I emailed Tony Lupton about a few concerns that I had about the roof that I wasn't able to fully look at given the issue of the snow guards. It took him 2 business days and a second email sent to him to get back to me and he didn't address all the issues that I had mentioned (in particular, scratches on some of the tiles). One of the other issues about a tile that seemed to be dented he only addressed through email from the picture that I had sent and said it was how the pieces looked. Again, given the premium price I paid, I would have appreciated a more personal touch. Sending someone on site to speak to me in person to address my concerns is what I would expect from a big company such as Interlock.”
“Victor's installation crew finished the work more quickly that expected. The job was completed in 2 days (much faster than a neighbor's roof that also had a metal roof installed last summer). They worked hard and efficiently and were very professional on-site. Victor's crew was able to finish the entire upper roof area in one day and worked late to make sure it was fully complete prior to leaving and prior to the rain storm that was forecasted for the following day.”
Edmund and Phoebe C.
Oakville, ON · 2019 · Roof from 2019
GuildQuality“Nothing. Barry is very knowledgeable and sells the product well. I had other roofing companies as option but I ended up choosing Interlock Roofing because I could not forget Barry speech, he is excellent. Both Barry and Tony are awesome.”
12 detailed ratings · Read the full survey →Roof completed March 23, 2019
Marleen K.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“Nothing comes to mind at this time Due to the delay in submitting my financial application and the lack of initial follow up I would like to thank Bob and Carla for turning it around promptly. And a thank you to Tony and his team for installing the roof without having to wait an undetermined amount of time”
12 detailed ratings · Read the full survey →Roof completed March 19, 2019
Stacey and Adrian K.
Pickering, ON · 2019 · Roof from 2019
GuildQuality“Communication regarding delivery and schedule. The only other problem was that we had a one man crew and I felt obligated to be on the premises for safety reasons.”
12 detailed ratings · Read the full survey →Roof completed March 15, 2019
“There were changes in the schedule and the only way we had communication was because of my calling in. Even with further delays, still no communication. They left us wondering.”
“With high winds on this property, the membrane blew off on two separate occasions. Jeremy came out on the next day, both times (weekends were involved) and fixed the problem.”
“We initially were told that installation would begin in November, possibly December. Then we received an email stating that installation would start mid December or possibly early January. On January 8th I called and spoke with Tony. He said the supplies had not left from out west yet but they should arrive by January 18th. From there I received a call on Januart 25th saying that the shingles were here and would be delivered on January 28th. The shingles showed up at 11:00 pm in the middle of a snow storm. Roofing started February 5th and was completed on March 13th.”
Don and Kim H.
Cambridge, ON · 2019 · Roof from 2019
GuildQuality“There is some kind of stains on the material. Employees told me from Interlock Roofing that would wash off with rain, but the stains are still there.”
12 detailed ratings · Read the full survey →Roof completed February 28, 2019
“The installation crew left behind a lot of debris. Interlock Roofing was supposed to contact me about this problem.”
Esteban O.
Kleinburg, ON · 2019 · Roof from 2019
GuildQuality“Overall, the installation crew was courteous, dedicated to the task and did very well in cleaning up the job site of leftover materials. However given that the work was done with much snow on the roof, it was a long job removing it with the result that there much snow against our exterior walls which they didn't remove - we had to do that. Also slight damage was done to our soffit near the front right corner of home which was left unreported by the crew. The other somewhat unprofessional practice that one of the crew members adopted was to climb our chainlink fencing rather than use ladders. If we were to consider this roofing product at the moment we signed the contract, we wouldn't hesitate getting the same materials … the winter logistics were such that we would have a non-winter (i.e. no snow) conditions instead.”
See this roof ↗3 photos · Colonial Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed February 28, 2019
Richard and Sheila B.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“I am very pleased with the outcome of the project, and it looks excellent. I received lots of great and helpful advice.”
12 detailed ratings · Read the full survey →Roof completed March 6, 2019
Adrian and Patricia O.
Kingston, ON · 2019 · Roof from 2019
GuildQuality“This company is fantastic! They sold us a great product, installed it professionally, were pleasant to deal with, and installed two roof windows! There really wasn't anything they could have done better. You won't go wrong. Come see the beautiful results.”
Roof completed April 25, 2017
View the original Google review ↗Allen C.
Metcalfe, ON · 2019 · Roof from 2017
Google“Interlock Roofing could have improved on their customer service. Treat your customers better. The company owes me for the referral I sent to them. They know they own me. I am not going to come beg for it, but as a company that wants to be respected, they need to get me the referral money they owe me.”
12 detailed ratings · Read the full survey →Roof completed January 22, 2019
Rajesh B.
Mississauga, ON · 2019 · Roof from 2019
GuildQuality“My wife and I are very impressed with the looks of the INTERLOCK black slate roofing system that was just installed on our home in the Huntclub Road / Conroy Road area in Ottawa. The crew that installed the roofing material during the 3rd and 4th weeks of January 2019 worked through and around temperatures between +.5°C to -25.°C, two weather events that dropped 46 cm of snow and 6 mm of rain and freezing rain plus the occasional days of lite snow flurries.”
Roof completed February 27, 2019
Anna and R.
Ottawa, ON · 2019
“If the material count would have been better they could have finished a little sooner. They were just waiting on some parts but the crew and everyone was friendly, courteous, and cleaned up. They gave me a postive impression. The installers did a good job. They did not complain or make a fuss. They were very courteous.”
8 detailed ratings · Read the full survey →Roof completed January 11, 2019
Lai Kiu Leung and Sui L.
Kanata, ON · 2019 · Roof from 2019
GuildQuality“They could have improved on the time. The schedule was told four days, but it took over three weeks. Our only problem was the length of time, and we already told them that. Otherwise, we are very happy with it.”
12 detailed ratings · Read the full survey →Roof completed January 9, 2019
Ed Bartninkas and Joanne C.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“Follow instructions for what phone number to use The roof looks nice and I would recommend it to any one that askes about it.Thank you”
12 detailed ratings · Read the full survey →Roof completed January 25, 2019
Randy Latimer and Anna M.
Ottawa, ON · 2019 · Roof from 2019
GuildQuality“Had my roof done 2 years ago. The roof is everything they said it would be and everyone I dealt with was professional. Would highly recommend Interlock to anyone.”
Roof completed July 22, 2017
View the original Google review ↗Susanne L.
Brampton, ON · 2019 · Roof from 2017
Google“They could have improved with communication, and the sales pitch could have been shorter.”
12 detailed ratings · Read the full survey →Roof completed February 13, 2019
Douglas and Melanie A.
Embrun, ON · 2019 · Roof from 2019
GuildQuality“We’re siding join the rooftop Roof looks great love the product.”
12 detailed ratings · Read the full survey →Roof completed January 27, 2019
Nuno and Sandra M.
Bolton, ON · 2019 · Roof from 2019
GuildQuality“Warmer weather - it was -30c during installation.”
11 detailed ratings · Read the full survey →Roof completed January 31, 2019
Paul and Luciana G.
Saint Thomas, ON · 2019 · Roof from 2019
GuildQuality“Schedule was pushed back 3 months”
12 detailed ratings · Read the full survey →Roof completed January 31, 2019
Ken and Judy W.
Pefferlaw, ON · 2019 · Roof from 2019
GuildQuality“I was disappointed re: the lack of communication from interlock on start dates. I felt James Keeping had lied to us. He stated he would be back during the installation and that there was no way the install would be delayed. After several phone calls were ignored re the start date, we started emailing. This left us frustrated and vulnerable. We weren't sure whom to contact. The installer himself was nice and courteous. There was a language barrier. Perhaps if someone in charge had contacted us throughout the installation process as promised some a issues could have been avoided. As of now my porch flash guard ( I think that's what its called) is waiting to be fixed. I'm not happy with the same along my carport. As well I did express prior to any contract that I was particular about the alignment which I don't believe has the same pattern on all parts of the roof. I do like the ice guards. I also appreciate the weather was horrible. I do believe that if the correct intstall date would have been followed nobody would have to be rushed and thus the pattern would appear the same in all areas.”
12 detailed ratings · Read the full survey →Roof completed January 15, 2019
Dan and Joanne B.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“I should have been informed that my current eavestroughs would not be suitable enough for my steel roof. I now have water coming in places i never did. I know i have to buy new eavestroughs asap. I would like to speak to someone about this Please call me at 905-973-0193Thank you.”
12 detailed ratings · Read the full survey →Roof completed February 12, 2019
Paula S.
Saint Catharines, ON · 2019 · Roof from 2019
GuildQuality“Considering we were told that installation would be completed by mid Nov and it wasn't done until mid January, the scheduling needs to be improved upon. My wife believes the installation crew urinated on our fence gate. Also, their vehicle left a stain on our driveway so a decent running vehicle should be used in the future.”
12 detailed ratings · Read the full survey →Roof completed January 10, 2019
“Fred & Phillip were very nice/pleasant.”
Eric and Sabrina M.
Sarnia, ON · 2019 · Roof from 2019
GuildQuality“The call for the material delivery was not soon enough. We received the call on Monday night and the material was delivered on Tuesday. Unfortunately, the location for the material mentioned in the order form could not be used. So I called the general number and left a message. I was not provided with any driver contact information. And the material was placed in the wrong spot. My family moved all the boxes to the new spot. We did not contact Interlock to move the material once delivered. Moving the boxes ourselves was the most efficient solution.”
10 detailed ratings · Read the full survey →Roof completed December 18, 2018
Michael and Kara G.
North Gower, ON · 2019 · Roof from 2018
GuildQuality“See comments above”
11 detailed ratings · Read the full survey →Roof completed November 14, 2018
“They showed at non specific times everyday.”
“I showed Ladas some of the sharp metal pieces that were left on my driveway.”
Lee B.
Mississauga, ON · 2019 · Roof from 2018
GuildQuality“Communication, ongoing communication.”
12 detailed ratings · Read the full survey →Roof completed February 6, 2019
Chris and Eileen E.
Uxbridge, ON · 2019 · Roof from 2018
GuildQuality“Before the project, there should be protective covering over the garden.”
3 detailed ratings · Read the full survey →Roof completed January 6, 2019
“The worker is coming back.”
Jill P.
Kitchener, ON · 2019 · Roof from 2019
GuildQuality“Interlock Roofing could have improved by communicating the schedule better.”
12 detailed ratings · Read the full survey →Roof completed January 6, 2019
“It was delayed for quite a long time and there wasn't much communication between them and us.”
“It was scheduled for October 30 and it finally got completed on January 2 or 3. It was delayed for almost 2 months.”
Simon Ho and Emilie T.
Markham, ON · 2019 · Roof from 2019
GuildQuality“They are insistent on a customer survey instead of being confident in their work. Their product is good enough to stand alone. There are far less intrusive ways to get more effective feedback. Randon senior management calls to customers are more effective than customer surveys and should be done. It gets more direct information and you get the tone and emotion of the customer.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2018
Brad S.
Ottawa, ON · 2019 · Roof from 2018
GuildQuality“They could improve by cleaning the little bits of aluminum and nails on the property.”
12 detailed ratings · Read the full survey →Roof completed November 26, 2018
“I still have pieces of aluminum and nails on the lawn.”
Steve and Ronda H.
Brighton, ON · 2019 · Roof from 2018
GuildQuality“I wish we would have gotten a phone call to find it when it was starting.”
11 detailed ratings · Read the full survey →Roof completed January 5, 2019
“It was just one guy.”
Moira W.
Hamilton, ON · 2019 · Roof from 2019
GuildQuality“I was told they would replace any plywood if necessary but not sure how they determine if it needed it or not. I’m guessing they just install over the current shingles no matter what.”
11 detailed ratings · Read the full survey →Roof completed December 10, 2018
Robert and Jillian B.
Palgrave, ON · 2019 · Roof from 2018
GuildQuality“Better communication - more hand holding.”
12 detailed ratings · Read the full survey →Roof completed November 5, 2018
“He was parked in our driveway 1 hour before the appointment time.”
Brad McBurney and Stephanie K.
Mississauga, ON · 2019 · Roof from 2018
GuildQuality“we were under the impression an inspector would come to inspect the roof and give us the warranty information at that time, and we have not been contacted since the work was completed, although Bruce Mehuys called to check that the word had been completed.”
12 detailed ratings · Read the full survey →Roof completed December 9, 2018
Cheryl McCormick and Jean L.
Saint Catharines, ON · 2019 · Roof from 2018
GuildQuality“delivery was delayed, arrived at 8 pm, dark, and advised us that they do not normally deliver to location we had agreed upon with Barry. Back deck.”
11 detailed ratings · Read the full survey →Roof completed November 18, 2018
Patrick Cavanagh and Donna D.
Dunrobin, ON · 2019 · Roof from 2018
GuildQuality“Communication from head office. I also replied to a phone message and got no call back. Over all very pleased.”
11 detailed ratings · Read the full survey →Roof completed December 12, 2018
“After one email I asked a few questions, no response was received.”
Scott and Pamela B.
Kingston, ON · 2019 · Roof from 2018
GuildQuality“Tell a client if there's a delay due to weather or manpower issues, as a client we shouldn't have to chase down people 2 weeks at a time after the time they said they would show up. The final product on the house looks amazing.”
12 detailed ratings · Read the full survey →Roof completed December 20, 2018
Kevin and Julie G.
Wasaga Beach, ON · 2019 · Roof from 2018
GuildQuality“Since the work on my roof was completed on November 25, 2018 during very cold weather, as shared by John (installer), it is my understanding that he will make a trip back in the spring to ensure that the eve troughs are litter free. This was, of course, impossible in the freezing temperatures of November. I hope that I'll be receiving a message confirming this from Interlock once the warm weather arrives. Thank you.”
12 detailed ratings · Read the full survey →Roof completed November 23, 2018
Louise De M.
Ottawa, ON · 2019 · Roof from 2018
GuildQuality“The end result is what we expected. Interlock Roofing could have assigned a project coordinator that is responsible for updating the client during the job.”
12 detailed ratings · Read the full survey →Roof completed January 10, 2019
Jason Lineker and Melissa B.
Mississauga, ON · 2019 · Roof from 2018
GuildQuality“Communication and definitions concerning scope is work and how the product worked”
11 detailed ratings · Read the full survey →Roof completed December 24, 2018
Michael and Kara G.
North Gower, ON · 2019 · Roof from 2018
GuildQuality“They could improved on giving me more lead time to take off my shingles off my roof.”
12 detailed ratings · Read the full survey →Roof completed December 6, 2018
John R.
Perth, ON · 2019 · Roof from 2018
GuildQuality“I think a better estimate of the time frame for starting the roof would be helpful. Our estimate was for 3rd week of October (or sooner) but it wasn't installed until mid-December. We are not sure whether a final inspection was done of the finished roof by Bruce Mehuys. We think it looks good but we are not experts and would like to know that it meets your standards.”
12 detailed ratings · Read the full survey →Roof completed December 13, 2018
“We haven't yet had a lot of rain or wind to test out the waterproofness and wind resistance.”
Lynn M.
London, ON · 2019 · Roof from 2018
GuildQuality“Although we signed a contract for "fill in" scheduling, we were told that it would be done within 2 - 10 weeks. This was not the case and there was quite a delay.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2018
Sherri and Michael B.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Interlock Roofing could improve by being more informative in regards to delays. Overall I am quite happy I just think that for their benefit just to look at the comments I made.”
12 detailed ratings · Read the full survey →Roof completed November 22, 2018
“I bought the roof in the middle of July and it was not installed until the middle of November.”
Kevin and Susan M.
Milton, ON · 2018 · Roof from 2018
GuildQuality“Yes. Wwe have been referring Interlock to our friends and family. I wish the salesman knows better about the quality of shingles and be honest with customers. Initially, we like the Shake high profile shingles, but worry about the dents during installation.”
See this roof ↗7 photos · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed November 29, 2018
Ruth and Paul Y.
Richmond Hill, ON · 2018 · Roof from 2018
GuildQuality“I can’t pretend to know your Roofing business. My installation crew were great but unfortunately one got hurt and the foreman got hospitalized sick. Given their workmanship and conscientious approach I was willing to let a two week job turn into a 6 week job. Working with good people makes problems melt away. My experience with Interlock was a long process but well worth it in the end. Great product! Great staff!”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed November 30, 2018
Greg and Carol H.
Oro-Medonte, ON · 2018 · Roof from 2018
GuildQuality“Should have been more proactive in being in touch as soon as it was apparent the installation would be delayed. Christmas is almost here and I hope you could see your way clear to add a little something to Moses' corporate Christmas stocking!”
12 detailed ratings · Read the full survey →Roof completed December 8, 2018
“Moses was our installer and did a beautiful job.”
Paul and Nancy G.
Georgetown, ON · 2018 · Roof from 2018
GuildQuality“I personally think they could have given us a closer delivery date. Instead of me calling them they should have called us. Once they told us they would deliver the materials they came out and were right on it. In other words they didn't leave us hanging once they started the job. It was a pleasure working with them.”
11 detailed ratings · Read the full survey →Roof completed November 19, 2018
Mary Ann and David W.
Alliston, ON · 2018 · Roof from 2018
GuildQuality“They could have had a little more communication.”
12 detailed ratings · Read the full survey →Roof completed December 7, 2018
Brian and Kellie-Anne M.
Kinburn, ON · 2018 · Roof from 2018
GuildQuality“I would suggest more communication on the installation date because I had to call them.”
12 detailed ratings · Read the full survey →Roof completed December 7, 2018
Frank K.
Dundas, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on customer service and deadlines. Communication with the customer would have been helpful. We shouldn't have had to contact multiple numbers and leave numerous messages.”
10 detailed ratings · Read the full survey →Roof completed December 6, 2018
Blair and Jennifer C.
Thorton, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on the start date.”
12 detailed ratings · Read the full survey →Roof completed December 6, 2018
Sandy K.
Thornhill, ON · 2018 · Roof from 2018
GuildQuality“I should have been warned about the damage tha snow and ice can cause to the Eavestrough. Now I’m faced with a cost of $1500.00 to replace the damaged Eavestrough The interlocking Roofing system is considerably more expensive than comparable systems, a higher standard of performance is expected at that price point.”
12 detailed ratings · Read the full survey →Roof completed November 17, 2018
Robert and Louise B.
Oro-Medonte, ON · 2018 · Roof from 2018
GuildQuality“They did a good job when they got here, but they were originally coming in the beginning of September and they ended up coming out in the middle of October. I think most of that was due to the weather, so I guess it's really not their fault. The job was done well with no problems!”
12 detailed ratings · Read the full survey →Roof completed November 27, 2018
Steven and Cathy S.
Stratford, ON · 2018 · Roof from 2018
GuildQuality“I was not onsite for th project, so I could have used more updating. There was a section on the last day that was not competed, but they did not communicate that they need to get in my house to finish it.”
12 detailed ratings · Read the full survey →Roof completed October 13, 2018
Mark Cho and Kimberley D.
Dunchurch, ON · 2018 · Roof from 2018
GuildQuality“The salesman was very personable. He explained everything very well. He didn't try to hard sell. He gave pros and cons and explained the incentives he could give us. I was very happy with his presentation.”
4 detailed ratings · Read the full survey →Lawrence C.
Newmarket, ON · 2018 · Roof from 2035
GuildQuality“Period of time between delivery of material and start of project was too long. We are unhappy that we have not received our warranty yet. Roof is lovely but we do not have our required paperwork. We would appreciate it ASAP!”
12 detailed ratings · Read the full survey →Roof completed November 6, 2018
Joseph and Marie N.
Stouffville, ON · 2018 · Roof from 2018
GuildQuality“Interlock Roofing should have called to set up a start schedule. Interlock Roofing should have returned phone calls to advise start dates and been more proactive in advising what schedule they were on. During installation, some days the crew would show up and other days they would not. Better communication with customers prior and during installation will be beneficial for your future projects.”
See this roof ↗1 photo · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed November 17, 2018
Glen and Laura G.
Bolton, ON · 2018 · Roof from 2018
GuildQuality“Scheduling was the biggest issue. Tornado's in the Ottawa area created issues with demand and the sub being used for the work had employees quit. Extenuating circumstances, but in the end the job took about 3 - 4 times as long to complete as it should have.”
12 detailed ratings · Read the full survey →Roof completed November 16, 2018
John and Kathy D.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Greetings Interlock Metal Roofing, I am writing this testimonial because I am so happy with the entire experience dealing with your company. I did a great deal of research before deciding to have your company provide me with my new roof. John Turnbull was very knowledgeable and receptive to listening to the kind of final result I would like to see.”
Roof completed July 23, 2018
View the original Google review ↗Jurgen S.
Adjala-Tosoronito, ON · 2018 · Roof from 2018
Google“See my comment to question 4.”
11 detailed ratings · Read the full survey →Roof completed October 5, 2018
Rob and Marie N.
Orono, ON · 2018 · Roof from 2018
GuildQuality“I think it would have been safer if Chris had someone to work with due to the slippery roof, he was cautious but accidents do happen. He worked alone on this project.”
See this roof ↗1 photo · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed October 19, 2018
Pat and Sharon Y.
Caledon, ON · 2018 · Roof from 2018
GuildQuality“They took way too long on the project and they didn't take me seriously. They need better communication between the sales and the installation crew. They need better communication, I shouldn't have to chase them down when I've invested 30,000 in a service and product.”
12 detailed ratings · Read the full survey →Roof completed October 25, 2018
Gil Dagraca and Susie G.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“We need snow guards on the roof which is over our deck at the back. Chris promised that he would put extra snow guards at the back because we do go out in the backyard during the winter. Thank you for the promptness of completing the job. The only beef we had was that the material for the roof was lying in our yard for over two months before the installation started.”
12 detailed ratings · Read the full survey →Roof completed October 24, 2018
Veda and Allan R.
Ottawa (Kanata), ON · 2018 · Roof from 2018
GuildQuality“You could probably improve on being more in touch with the customer. There were weeks and months between when we signed the agreement until the job was done. We just had the roof a few weeks ago. If everything holds up we will be very happy.”
11 detailed ratings · Read the full survey →Roof completed October 30, 2018
Doug and Kim F.
Belleville, ON · 2018 · Roof from 2018
GuildQuality“3+ Interlock Roofing could have improved on the puncuatlity with the installation dates. My date was pushed back twice.”
11 detailed ratings · Read the full survey →Roof completed October 23, 2018
“It took a long time to get the roof done. The promised dates were pushed back twice.”
“I will let you know in a year how it holds up.”
“It was postponed twice.”
“3+”
Steve S.
Brighton, ON · 2018 · Roof from 2018
GuildQuality“Communication is a weak area. Installer had an issue with his vehicle and did not contact us to advise he was unable to proceed with roof install. He came back to the house one week later. Very happy with the product and look. Please address the communication issue.”
12 detailed ratings · Read the full survey →Roof completed October 30, 2018
Heidi Biddle and Royce B.
Cobourg, ON · 2018 · Roof from 2018
GuildQuality“Could have been easier to get a hold of people in the office.”
11 detailed ratings · Read the full survey →Roof completed October 9, 2018
Elspeth D.
Wellington, ON · 2018 · Roof from 2018
GuildQuality“As a matter of fact... the house across the street it is my Brother’s house...You were short in materials so my house was unfinished for many days...I’m very proud of my new house.”
12 detailed ratings · Read the full survey →Roof completed November 3, 2018
PAULO JUAN O.
Kleinburg, ON · 2018 · Roof from 2018
GuildQuality“A sign was left on my property which this city's By-Law Enforcement Officer came by and removed it. You can't leave a sign up legally here once the job is finished.”
12 detailed ratings · Read the full survey →Roof completed November 10, 2018
Paul Bullock and Beth N.
Brockville, ON · 2018 · Roof from 2018
GuildQuality“Your salesman was great. cutomer service non existing. You lost our business”
4 detailed ratings · Read the full survey →Roof completed November 10, 2018
Sandra and Lee F.
Little Britain, ON · 2018 · Roof from 2018
GuildQuality“Great job”
10 detailed ratings · Read the full survey →Roof completed November 1, 2018
Jim H.
Caledon, ON · 2018 · Roof from 2018
GuildQuality“I was surprised and believed there should have been more than one installer on the job while being completed. The primary installer was great and we had no issues.”
12 detailed ratings · Read the full survey →Roof completed October 22, 2018
Greg and Mary-Lyn C.
Bradford, ON · 2018 · Roof from 2018
GuildQuality“Depends on how patient the person is, if they're really patient, 4, if not , 0. Ok, 3 overall. An improvement could be to start the project on time.”
11 detailed ratings · Read the full survey →Roof completed October 23, 2018
“I already explained my situation to the manager who I was talking with earlier.”
“I'll tell you in 15, 20 years--so far it's a 4.”
“2.5--ok, 2.”
“Three months late.”
“Depends on how patient the person is, if they're really patient, 4, if not , 0. Ok, 3 overall.”
Gino and Cathy T.
Belleville, ON · 2018 · Roof from 2018
GuildQuality“Will not complete survey until final inspection is done. Have not heard from anyone since job was completed.”
Roof completed November 6, 2018
All Interlock reviews on GuildQuality ↗Starr W.
Dundas, ON · 2018 · Roof from 2018
GuildQuality“All depends on how the roof holds up over time. Paper work. Proper receipt. Hope everything lasts over time.”
12 detailed ratings · Read the full survey →Roof completed September 17, 2018
“All depends on how the roof holds up over time.”
Michael and Kelly S.
Beeton, ON · 2018 · Roof from 2018
GuildQuality“Many areas. When we were given a price by Dave Brown, at our place, it was a hand written the price for cedar shingles, when I asked for an official written quote, I was given a price for the slate product. When I told Dave that it was not what we discussed, he said the price may change. That did not give me that fuzzy feeling at all. When the second quote came in it was the price as discussed. Dave told me then, that someone would contact me. A month or so later we came home one day with a message saying that the material would be delivered the next day. No one had contacted us to schedule the work or this delivery. I was able to call the person back and cancel the delivery. I called the number of the install manager, Tony, I got his answering message and left a message at two different occasions, no reply. I finally got through by going to the receptionist. I scheduled the work with him to be done the second week of September.”
11 detailed ratings · Read the full survey →Roof completed September 18, 2018
Jean Guy and Pam J.
Navan, ON · 2018 · Roof from 2018
GuildQuality“Not much, but a) Did not receive advance call regarding project start; b) Project was completed around 9:00 pm, making it challenging to complete everything, clean up and load up, as it was dark. (Still awaiting the freely transferable warranty in the name of both me and my wife (Vivian Sutherland”
12 detailed ratings · Read the full survey →Roof completed September 16, 2018
“Great follow up to add additional snow guards.”
Bill S.
Midland, ON · 2018 · Roof from 2018
GuildQuality“Cleanliness of job site. John should clarify that ring nails NOT screws are being used instead of letting the false info of the video speak.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2018
Frank and Jill R.
Richmond Hill, ON · 2018 · Roof from 2018
GuildQuality“John and the installer were fantastic! Where I had issues was dealing with the office to coordinate a date for installation that worked for both us and the company. Made one call to John and problem was finally resolved.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2018
Julie Reynolds and Robert G.
Midhurst, ON · 2018 · Roof from 2018
GuildQuality“Yes, we have recommended Interlock Roofing to friends and family. 100% none”
12 detailed ratings · Read the full survey →Roof completed September 17, 2018
“Tony the roofing crew was punctual, meticulous, professional, polite and the clean up was amazing.”
Stephen and Donna L.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“A touch point from James would have been beneficial. A more thorough resolution and fix to our damaged interlock curb would have been appreciated.”
12 detailed ratings · Read the full survey →Roof completed October 14, 2018
John and Colomba L.
Pickering, ON · 2018 · Roof from 2018
GuildQuality“N/a”
See this roof ↗2 photos · Tile Red Slate12 detailed ratings · Read the full survey →Roof completed October 11, 2018
Elizabeth H.
Oakville, ON · 2018 · Roof from 2018
GuildQuality“My current project is a rental that I expect to sell within 2-5 years. I will reconsider if and when I build my next home. Chris was excellent. Thank you for your time. Jeff Sharpe”
2 detailed ratings · Read the full survey →Jeff S.
Stirling, ON · 2018
GuildQuality“I haven’t seen anyone come and look to make sure it was done right and say hi are you happy in person .”
12 detailed ratings · Read the full survey →Roof completed September 14, 2018
Ron and Marlene G.
Kempville, ON · 2018 · Roof from 2018
GuildQuality“Everything was perfectly.”
12 detailed ratings · Read the full survey →Roof completed September 22, 2018
SAMUEL and CAROL F.
Kanata, ON · 2018 · Roof from 2018
GuildQuality“I feel you should have had a sample to leave with the customer to do his own testing & comparing. He should have provided me with a written estimate, rather than marking the amount on the brochure. I would have liked a written proposal.”
4 detailed ratings · Read the full survey →Roof completed October 9, 2018
Dan C.
Newmarket, ON · 2018
GuildQuality“Was surprised and disappointed there was an additional charge for extra snow guards that were required, but leftover materials (significant amount) which would have been included in our price if needed were taken.”
10 detailed ratings · Read the full survey →Roof completed September 23, 2018
Brad and Susan D.
Hagersville, ON · 2018 · Roof from 2018
GuildQuality“I would say it's worth the money. When driver had to comeback the second, time, he wasn't too impressed with everything; They sent half of the product and then half of the wrong product so he had to come back. Overall pretty good.”
11 detailed ratings · Read the full survey →Roof completed September 17, 2018
“I would say it's worth the money.”
Sandi and Stephan L.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Our project was in 2015, but after-install service seems non-existant.”
12 detailed ratings · Read the full survey →Roof completed October 28, 2015
“The staff is overworked and under-resouced on a toll-free regional basis. Very slow to respond to telephone service inquiries. If I have a leak, I expect a call with 24-48h, and service shortly after”
“Very slow to respond to telephone service inquiries. If I have a leak, I expect a call with 24-48h, and service shortly after”
Paul Dobrovolny and Irene S.
Ottawa, ON · 2018 · Roof from 2015
GuildQuality“Communicate better about starting date#”
11 detailed ratings · Read the full survey →Roof completed October 6, 2018
Sybille and Mark Von R.
Blackstock, ON · 2018 · Roof from 2018
GuildQuality“They could improve on returning phone calls from the office. I think having to have the sign in our yard for 10 weeks is too long.”
10 detailed ratings · Read the full survey →Roof completed September 27, 2018
Gary Swinkels and Karen Y.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Scheduling of actual installation.”
12 detailed ratings · Read the full survey →Roof completed September 17, 2018
Greg N.
Brantford, ON · 2018 · Roof from 2018
GuildQuality“Interlock Roofing needs to improve on their scheduling and communication. I understand how things work and things come up, but I need to be informed of what is happening, that it is happening that day and not two weeks from now.”
12 detailed ratings · Read the full survey →Roof completed October 4, 2018
“The guy that did the scheduling was really bad.”
“Scheduling dragged on and communication was poor.”
Derek Mason and Doug M.
Utterson, ON · 2018 · Roof from 2018
GuildQuality“I thought after our purchase the follow up and courtesy up date would have be made. Not that we where in a hurry to get started but it is always nice to know ?”
12 detailed ratings · Read the full survey →Roof completed September 24, 2018
Bradley and Leslie S.
Brantford, ON · 2018 · Roof from 2018
GuildQuality“The problem was afterward. They left nails laying around and debris that needs to be taken to the dump that they didn't haul off.”
12 detailed ratings · Read the full survey →Roof completed October 3, 2018
Joanna I.
Springwater, ON · 2018 · Roof from 2018
GuildQuality“The only thing the could use improvement is that if the company could get an answering service that passed messages along to the local company better. I ended up having to call the salesman directly to have him send someone from the crew back to fix the soffett. They should have a word with the answering service to make sure they convey messages where they need to go. Overall I am very satisfied with the work done and my roof.”
12 detailed ratings · Read the full survey →Roof completed June 6, 2018
Robert Dimand and Marion K.
Stoney Creek, ON · 2018 · Roof from 2018
GuildQuality“It was unclear how long the installation would take. Only one person installed our roof, which meant it took 2 weeks. We did not know it would take that long and wished we were told in advance.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2018
Amy and John B.
Georgetown, ON · 2018 · Roof from 2018
GuildQuality“compared to my neighbor, (might be from interlock roof too), their roof look more neat and nice.”
12 detailed ratings · Read the full survey →Roof completed August 29, 2018
Yinong Shi and Jin Ju L.
Markham, ON · 2018 · Roof from 2018
GuildQuality“You do have a great product. Keep up the good job.”
4 detailed ratings · Read the full survey →Roof completed September 9, 2018
Peter B.
Halton hills, ON · 2018 · Roof from 2015
GuildQuality“No”
12 detailed ratings · Read the full survey →Roof completed August 20, 2018
Elio De B.
East Gwillimbury, ON · 2018 · Roof from 2018
GuildQuality“Communication with the customer needs to be improved. We were never informed of the status of our job. We had to call to get information on potential start dates. Would be easier if Interlock called customer to keep him/her informed. Material was delivered then it took 4 to 5 weeks for the installers to show up. We are pleased with the product and the installation.”
11 detailed ratings · Read the full survey →Roof completed September 8, 2018
“called because he was caught in traffic”
Gilles Proulx and Carmen P.
Rockland, ON · 2018 · Roof from 2018
GuildQuality“I really liked Interlock Roofing but I am not close to a decision because my house was a victim of the recent windstorm. I was really impressed with them but I cannot make a decision till I hear from my insurance agent.”
3 detailed ratings · Read the full survey →Ivor M.
Thornhill, ON · 2018 · Roof from 2018
GuildQuality“I feel everything went smooth. John was very knowledgeable and answered all of my questions.”
4 detailed ratings · Read the full survey →Roof completed September 8, 2018
Jas S.
Acton, ON · 2018 · Roof from 2028
GuildQuality“Bruce had mentioned that he would visit the site during the installation, which didn't happen. The product is great, but the best part of this experience was the installers we had. They worked hard and were mindful of my family. I would recommend Inter Lock just based on the terrific installers we had!”
See this roof ↗3 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed August 22, 2018
Arie and Jonathan V.
Fenwick, ON · 2018 · Roof from 2018
GuildQuality“The gentleman was professional and there were no issues. He was informative and he did do wonderful.”
Cindy B.
Midland, ON · 2018
GuildQuality“I would to have retained the roofing tiles not used. I asked to have them or at least one of the non used ones returned to me. This has not happened.”
12 detailed ratings · Read the full survey →Roof completed August 10, 2018
Murray and Joan H.
Owen Sound, ON · 2018 · Roof from 2018
GuildQuality“Should have informed me that hips on the existing roof would create a bulge in the roof and I would have had existing shingles removed.”
12 detailed ratings · Read the full survey →Roof completed August 28, 2018
Albert and Suzanne D.
Mississauga, ON · 2018 · Roof from 2018
GuildQuality“I believe they could have improved on the communication piece as I mentioned. They did send email on when they were going to start and then there was a gap between the email and start date.”
12 detailed ratings · Read the full survey →Roof completed August 15, 2018
Steven and Carolyn Van A.
Mississauga, ON · 2018 · Roof from 2018
GuildQuality“The only place they lacked among all the other companies, they were professional they were on time but believe the salesperson could have more technical knowledge on what needs to be done to ship products for a metal roof.”
9 detailed ratings · Read the full survey →Roof completed August 23, 2018
Jasdeep S.
Oakville, ON · 2018 · Roof from 2018
GuildQuality“BETTER PRICING”
4 detailed ratings · Read the full survey →Roof completed August 23, 2018
Bruno B.
Orillia, ON · 2018
GuildQuality“I would like to have had a supervisor inspect the finished job as it is not practical for me to get up on the roof to look over the finished product.”
12 detailed ratings · Read the full survey →Roof completed July 19, 2018
Shelton and Wendy Y.
Richmond Hill, ON · 2018 · Roof from 2018
GuildQuality“Based on the fact that they made us wait. Everything was marvelous, except for the fact that it took you six weeks to get there. That is our only complaint.”
1 detailed ratings · Read the full survey →Roof completed August 7, 2018
“Based on the fact that they made us wait.”
Tina and Todd P.
Hill Island, ON · 2018 · Roof from 2018
GuildQuality“Excellent from start to finish! Our roof consultant, Bob was very thorough and very knowledgeable which gave us added confidence that we had made the right decision after all our research. The installer, Jeremy did an Excellent job of making sure we were happy with the end product. Jeremy takes great pride in his work and holds himself to a very high standard for his workmanship. It was great to see Bob during the installation and after the job was finished, making sure we were happy with the process and the end result. Excellent quality product and installation. The roof looks amazing!! Highly recommend Intetlock roof to any one looking for a superior quality roof and excellent follow up service.”
Roof completed October 30, 2017
View the original Google review ↗Ken S.
Cambridge, ON · 2018 · Roof from 2017
Google“Time management could be improved, the full installation took two and half weeks, thier professionalism needs to be worked on as well for example no one showed up for days and i had to call and ask what was going on.”
3 detailed ratings · Read the full survey →Roof completed July 16, 2018
“Found shards of metal and cigarette buds on the side of my house.”
Gregg and Angela F.
Burlington, ON · 2018 · Roof from 2018
GuildQuality“Because I get $500. They may not be my friend after this experience, but I'd get $500. The storage of the materials. They stored everything in the trailer that they left at my house. They were careless when storing things over the boxes. The bottom box was crushed.”
11 detailed ratings · Read the full survey →Roof completed July 30, 2018
Frank Sluyter and Janina P.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“Left a phone call for Tony and he never returned my call. I feel we need additional snow guards as one whole side of house where we have two patios has nothing”
10 detailed ratings · Read the full survey →Roof completed August 13, 2018
Carol and Jeff A.
Gravenhurst, ON · 2018 · Roof from 2018
GuildQuality“Without hesitation. We have already had many positive comments about our roof and would highly recommend the company to everyone. None really. What a great company to deal with!!!!!”
12 detailed ratings · Read the full survey →Roof completed August 10, 2018
Thomas and Julia O.
North Bay, ON · 2018 · Roof from 2018
GuildQuality“Accurate assessment of materials specifically snow guards.”
12 detailed ratings · Read the full survey →Roof completed July 11, 2018
Debby F.
Hamilton, ON · 2018 · Roof from 2018
GuildQuality“All went as planned. We still need to have the work inspected and are waiting for that inspector to come and confirm all was done properly.”
12 detailed ratings · Read the full survey →Roof completed July 12, 2018
Pierre A.
Cornwall, ON · 2018 · Roof from 2018
GuildQuality“Clean up could have been done a little better. Some nails on the driveway and cut shingles as well.”
12 detailed ratings · Read the full survey →Roof completed July 25, 2018
Mike and Jamie G.
Angus, ON · 2018 · Roof from 2018
GuildQuality“Bruce was very informative, explained in detail, understood and asked questions, and he answered.”
4 detailed ratings · Read the full survey →Cathy S.
Stratford, ON · 2018
GuildQuality“Nothing n. They were awesome! Great experience from start to finish”
12 detailed ratings · Read the full survey →Roof completed July 18, 2018
Neil and Vivienne M.
Woodville, ON · 2018 · Roof from 2018
GuildQuality“Many nails were found around my property. I would recommend that this be addressed as I have a pool and nails/debris are an issue. As well, I had my eavstroughs cleaned, and aluminum was removed from there”
12 detailed ratings · Read the full survey →Roof completed July 16, 2018
Julia and Robert S.
Whitby, ON · 2018 · Roof from 2018
GuildQuality“They should have picked up all the nails and metal pieces sll around my house. We got 2 flat tires from the nails and my grandson cut his foot on a piece of metal and had to go yo hospital ! This is our cottage so we run around in bare feet. I called and told about the incident, they didn't even care to comunicate. Very upset.4164197782 val”
See this roof ↗4 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed May 14, 2018
Nival S.
Wasaga Beach, ON · 2018 · Roof from 2018
GuildQuality“Price point is way out of teach 40000 dollars for a roof. That is almost the cost of 3 of the 4 years my daughter's university. Crazy pricing only for the rich.”
3 detailed ratings · Read the full survey →Richard M.
Wasaga Beach, ON · 2018
GuildQuality“They could have improved because the guy that did it had his trailer in our driveway for 2 and a half weeks and that was annoying. They said that they were going to put a sign out while it was being done and that wasn't done. They were also supposed to take aerial photographs of our house, before and after the job, and that wasn't done either.”
11 detailed ratings · Read the full survey →Roof completed July 4, 2018
Susan Theroux and Richard M.
Newmarket, ON · 2018 · Roof from 2018
GuildQuality“They could improve on the coordination of the start of the project. We haven't had any really heavy rain, so we haven't had any chance to see if there will be any issues or real problems with the roof. So far so good though.”
11 detailed ratings · Read the full survey →Roof completed June 23, 2018
Richard and Jill W.
Norland, ON · 2018 · Roof from 2018
GuildQuality“I already have. Interlock Roofing could have improved if they had one more installer. We had one guy and he was supposed to have a partner but his partner was out sick all week. If he had a partner it could have been faster but we were not concerned about the speed of it. It was all positive and we will be recommending this product to anyone we encounter who are looking for it.”
11 detailed ratings · Read the full survey →Roof completed July 17, 2018
Terra Hobart and Richard L.
Bolton, ON · 2018 · Roof from 2018
GuildQuality“They could have improved the communication between the installation manager and the installers. I asked for the pictures, and the installer said the manager will send it.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed June 15, 2018
Rakesh B.
Markham, ON · 2018 · Roof from 2018
GuildQuality“A great new roof that gives the house a great new look. The sales representative was friendly, helpful, and didn’t make us feel pressured at all. The price was less then expected. The installers were dedicated and did an excellent job. We are extremely happy with the service and the results we received from Interlock.”
Roof completed February 13, 2018
View the original Google review ↗Terrence P.
Komoka, ON · 2018 · Roof from 2018
Google“Is there any incentives for discounts. Quote was 22,500 willing to pay 20000”
4 detailed ratings · Read the full survey →Roof completed July 12, 2018
Paul G.
Saint Thomas, ON · 2018
GuildQuality“A more competitively priced product would be great . The other elements are good”
4 detailed ratings · Read the full survey →Roof completed July 11, 2018
Bahij Chaker and Maya M.
Barrie, ON · 2018 · Roof from 2018
GuildQuality“Were I to stay in my home for 10 years or more I would have readily used your product.”
4 detailed ratings · Read the full survey →Roof completed July 11, 2018
Phil K.
Orangeville, ON · 2018
GuildQuality“The product and salesperson seemed really good but we just couldn't afford the price.”
4 detailed ratings · Read the full survey →“The pricing was a lot higher than I expected.”
Robert G.
Brantford, ON · 2018
GuildQuality“They could have told me that the roof vents were going to come black.”
12 detailed ratings · Read the full survey →Roof completed July 10, 2018
“I had made several calls in with a question, and I didn't get a response. I had to keep calling.”
Mike and Janet W.
Lakeside, ON · 2018 · Roof from 2018
GuildQuality“Found alot of metal cuts on my property and continue to find. .also they said they cleaned the troughs which I wasn't expecting. But when I stand on my second floor balcony I can see alot in the lower troughs above my front entrance. Roof looks good and my upper floor is much cooler temperature now.”
11 detailed ratings · Read the full survey →Roof completed June 19, 2018
Dan and Maria M.
Georgetown, ON · 2018 · Roof from 2018
GuildQuality“Schedule for installation was given on short notice, and we could not be home during those couple of days. An installation schedule done more in advance would have been appreciated. None.”
12 detailed ratings · Read the full survey →Roof completed July 8, 2018
Albert and Vanda I.
Hamilton, ON · 2018 · Roof from 2018
GuildQuality“Everything was correct Nous sommes satisfait de votre produit, les employés ont très bien fait leur travail malgré la pluie et votre vendeur Chris a fait une belle présentation du produit.”
12 detailed ratings · Read the full survey →Roof completed June 15, 2018
Robert and Lise J.
Cornwall, ON · 2018 · Roof from 2018
GuildQuality“start the job when they say they would !make sure the color matches before they install !stay at one site at a time until the job is complete !make sure all materials and color is there at the site ! not sure how I feel about the different color incident ! they went back and changed the off color ones , apparently they were the shape of 2 circles , not sure if it interfered with a proper installation or not .however I like the color and have had many comments from people who live on the road .”
12 detailed ratings · Read the full survey →Roof completed July 6, 2018
Thomas K.
Corbeil, ON · 2018 · Roof from 2018
GuildQuality“I like your product but at 2.5 times the roofing cost it's quite high considering it's aluminum with a patterned embossed in it and a coating for looks.”
4 detailed ratings · Read the full survey →Roof completed July 6, 2018
Rocque C.
Welland, ON · 2018
GuildQuality“Everything was fine, I just have that one complaint about my gutter sticking out. Somehow the front looks pretty awful that should. It doesn't reach the dripping gauge fully it only touches half.”
11 detailed ratings · Read the full survey →Roof completed July 6, 2018
Anna and Joseph O.
Mississauga, ON · 2018 · Roof from 2018
GuildQuality“I seriously hope I can go w your company”
4 detailed ratings · Read the full survey →Roof completed July 6, 2018
Linda M.
Elmvale ON, ON · 2018 · Roof from 2010
GuildQuality“We are very happy with the roof. We've gotten a lot of good feedback. We are extremely happy and would recommend Interlock to anyone.”
12 detailed ratings · Read the full survey →Roof completed June 26, 2018
Elizabeth and David L.
Hamilton, ON · 2018 · Roof from 2018
GuildQuality“Thanks for your services”
4 detailed ratings · Read the full survey →Eva B.
Ajax, ON · 2018
GuildQuality“Keep doing it the way you are it can not get much better.”
12 detailed ratings · Read the full survey →Roof completed June 14, 2018
Roy and Connie C.
Port McNicoll, ON · 2018 · Roof from 2018
GuildQuality“Better Cleaning up the debris's.”
12 detailed ratings · Read the full survey →Roof completed June 19, 2018
Peter S.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on the ice breakers. They should be all around the house, they are only on the doors. When they install these vents, they should put them right in the opening of the roof. They only cover half or three quarters of it.”
12 detailed ratings · Read the full survey →Roof completed July 6, 2018
Momir Manojlovic and Ljubica M.
Hamilton, ON · 2018 · Roof from 2018
GuildQuality“It was a lot despite taxes. Other than that, I think it is a great product and everything is good since we are not deciding what we will do in the future. Frankly, if someone is asking upfront you should be able to do the pricing then.”
4 detailed ratings · Read the full survey →Andrew D.
Tiny, ON · 2018
GuildQuality“I would recommend your Interlock Roofing system and materials but not the team you have in Ontario for installation. Every area except customer estimate Scheduler, Marisa Keeping could be improved upon. We thought we were going to get the same quality product and installation as our neighbor. Not so. Kindly repair the numerous significant installation defects reported to Interlock Roofing Ontario by email with photo attachments on Tuesday, July 3, 2018, in a good, professional and timely manner. Thank you!”
10 detailed ratings · Read the full survey →Roof completed July 6, 2018
Bruce and Laurie M.
Kingston, ON · 2018 · Roof from 2018
GuildQuality“Just an FYI that we left contact info at the home show but it was a couple of months before anyone called us.”
3 detailed ratings · Read the full survey →Brian Lyndon D.
Keswick, ON · 2018
GuildQuality“It was an excellent job! I have no problems at the moment. So far, if they hold up the way they are supposed to, there's no problem. They were very kind, considerate, and did a bang-up job!”
11 detailed ratings · Read the full survey →Roof completed May 8, 2018
“So far, so good!”
“I am very well satisfied!”
“So far, so good!”
“So far, so good!”
Gary and Linda K.
Little Britain, ON · 2018 · Roof from 2018
GuildQuality“The salesperson who came was not the best person I thought. They could have a better sales representative.”
4 detailed ratings · Read the full survey →Serge B.
Summerstown, ON · 2018 · Roof from 2012
GuildQuality“Our sales experience was great!”
4 detailed ratings · Read the full survey →Les F.
Dundas, ON · 2018
GuildQuality“I was especially impressed with the initial meeting and presentation to better understand the product, process and benefits of switching from a asphalt roof to a metal roof. During the roof installation, I decided to add some additional snow guards and received prompt, exceptional customer service. I selected the charcoal grey shingle-look roof and am extremely pleased with the appearance and overall benefit of switching to a metal roof.”
See this roof ↗3 photos · Deep Charcoal SlateRoof completed April 23, 2018
View the original Google review ↗Karen D.
Collingwood, ON · 2018 · Roof from 2018
Google“You have a wonderful product but it is way too expensive.”
4 detailed ratings · Read the full survey →Ken S.
Oakville, ON · 2018
GuildQuality“After the job was done, we had a lot of screws in the driveway. The last time we had a crew, they used a big magnet. This crew did not.”
12 detailed ratings · Read the full survey →Roof completed May 5, 2018
Dave and Ruth M.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“They could improve by not leaving parts scratched or dented.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2018
Steven Ferland and Karin L.
Kingston, ON · 2018 · Roof from 2018
GuildQuality“I think Interlock Roofing could have improved on final product quality control.”
11 detailed ratings · Read the full survey →Roof completed May 18, 2018
Peter and Victoria B.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“Number of roof vents stated on contract were not installed. This was rectified quickly.”
12 detailed ratings · Read the full survey →Roof completed June 12, 2018
Robert Hawley and Jane F.
Saint George/Brant, ON · 2018 · Roof from 2018
GuildQuality“There were a few areas they could have improved upon. During the installation of my skylight, the installer didn't realize the size of the skylight so he asked me to help him to carry it up to the roof. I thought that was strange. He later got help to bring it up. The contract also stipulated the amount of roof vents to keep it up to code and I'm not sure if we reached that. Prior to installation, there were some communication gaps where I didn't get emailed back quickly enough.”
11 detailed ratings · Read the full survey →Roof completed June 12, 2018
David and Mary L.
Thornhill, ON · 2018 · Roof from 2018
GuildQuality“We’ve signed the contract and hoping for a smooth installation and supreme post installation service.”
4 detailed ratings · Read the full survey →“John is very patient with us. He could be more helpful if he has more frontline experience/ knowledge.”
Ruth Y.
Richmond Hill, ON · 2018
GuildQuality“James was wonderful. It was a great visit.”
4 detailed ratings · Read the full survey →Roof completed June 8, 2018
Evelyn S.
Keswick, ON · 2018
GuildQuality“Everything went great!”
4 detailed ratings · Read the full survey →Pat B.
Ennismore, ON · 2018
GuildQuality“They were good. I have no suggestions for them.”
11 detailed ratings · Read the full survey →Roof completed May 25, 2018
Matthew Kimber and Milka P.
Guelph, ON · 2018 · Roof from 2018
GuildQuality“I am very satisfied, so I can't think of anything. I am very pleased with the product and quality of the job.”
See this roof ↗2 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed May 17, 2018
William and Beverley M.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Product is strong. The price is high and does not make sense economically.”
4 detailed ratings · Read the full survey →Roof completed June 8, 2018
Bryan H.
Ottawa, ON · 2018 · Roof from 2017
GuildQuality“Communication while the project was taking place. The lead hand had thought he could not install Interlock roofing on a small area of our roof. However he did not communicate to me until I asked why that area was not done . However this problem was quickly sorted out after I contacted Tony and Bruce.”
See this roof ↗9 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed June 8, 2018
Anil Joseph and Beena M.
Sudbury, ON · 2018 · Roof from 2018
GuildQuality“I am very satisfied with the whole procedure.”
11 detailed ratings · Read the full survey →Roof completed May 31, 2018
John and Helen L.
Alvinston, ON · 2018 · Roof from 2018
GuildQuality“I'm very satisfied, I really like it. All of my neighbors have given me compliments on the roof.”
12 detailed ratings · Read the full survey →Roof completed May 26, 2018
Amina and Shamira G.
Hamilton, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on their timing, but weather was a factor. It took three weeks, and would have been better if it was completed in a shorter time frame. We are overall satisfied. We have received positive comments on our roof, so we are happy!”
12 detailed ratings · Read the full survey →Roof completed May 31, 2018
Gurinder Singh and Tajinder N.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“None, very pleased”
12 detailed ratings · Read the full survey →Roof completed May 16, 2018
David and Elaine D.
Caledonia, ON · 2018 · Roof from 2018
GuildQuality“None at this time”
12 detailed ratings · Read the full survey →Roof completed May 17, 2018
Callum M.
Whitby, ON · 2018 · Roof from 2018
GuildQuality“Chris was very knowledgeable about the product. Great presentation.”
4 detailed ratings · Read the full survey →Donald B.
Colborne, ON · 2018 · Roof from 2042
GuildQuality“N/a”
11 detailed ratings · Read the full survey →Roof completed June 6, 2018
Omar and Priscila C.
Brantford, ON · 2018 · Roof from 2018
GuildQuality“Everything was well done, on time and looks great.”
12 detailed ratings · Read the full survey →Roof completed June 6, 2018
Garry and Susan B.
Crysler, ON · 2018 · Roof from 2018
GuildQuality“Your company is great but a bit pricey. I know aluminum is also much more expensive.Thanks for your service.”
3 detailed ratings · Read the full survey →Roof completed June 6, 2018
Consuelo K.
Kingston, ON · 2018
GuildQuality“Have more than one roofer on the project. So a small roof it did take several weeks”
9 detailed ratings · Read the full survey →Roof completed June 6, 2018
Jo-Ann S.
Dunnville, ON · 2018 · Roof from 2018
GuildQuality“I think Interlock Roofing could have improved if they would have had two guys instead of one. So that it wouldn't have take four days. They said it would take 2-3 days tops.”
3 detailed ratings · Read the full survey →Roof completed May 23, 2018
“Only one guy and he took 4 days.”
Anthony and Rhonda P.
Oshawa, ON · 2018 · Roof from 2018
GuildQuality“Wanted some of my snow guards installed at rear of the house. Communicated this to one of the installers however, was not relayed to team leader. When I spoke with Team Leader he indicated he was following the contract. Minor issue; was pleased with their workmanship.”
12 detailed ratings · Read the full survey →Roof completed May 21, 2018
Aidan and Carmen L.
Markham, ON · 2018 · Roof from 2018
GuildQuality“Just the call mentioned above Will gladly recommend Interlock Roofing if the opportunity presents itself.”
11 detailed ratings · Read the full survey →Roof completed May 10, 2018
Cheryl N.
London, ON · 2018 · Roof from 2018
GuildQuality“Perhaps just a little more attention to clean up, although I admit we area bit fussy in this regard. We found the deck needed sweeping several times to clear small bits of debris, but nothing serious was noted. We felt the quality of materials and workmanship totally justified the investment in this type of roof.”
12 detailed ratings · Read the full survey →Roof completed May 12, 2018
Walter and Elizabeth G.
Everett, ON · 2018 · Roof from 2018
GuildQuality“possibly. Not finished with Interlock yet. I think it was still too cold when they put it on. There was a huge snowstorm the next day. From what i've read, it should be plus 10. Perhaps the unresolved problem at the back of the house is as result of that. Don't know, don't really care, just as long as it gets fixed now. I am hoping someone will contact me asap regarding the roof at the back. It's been paid for in full. I can be reached directly at 613-695-4405. Regards, Anna Grealy”
6 detailed ratings · Read the full survey →Roof completed May 10, 2018
Anna G.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“The timeline changed a little bit, but they kept us informed, so I believe they handled that in the correct way.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed June 6, 2018
“Absolutely!”
“Extremely!”
“Yes!”
“I am!”
“We had a few deviations, so let's go with a three.”
Theo and Kim M.
Mississauga, ON · 2018 · Roof from 2018
GuildQuality“My husband and I just wanted to let you know how pleased we are with our new roof and to give you a bit of feedback on your installers. Jeremy and Alex showed up when they said they would and worked very hard every day they were here. We will definitely recommend your company if we hear of anyone needing to replace their roof.”
Roof completed May 31, 2018
Helen L.
Alvinston, ON · 2018 · Roof from 2018
“I think we could do better in installing on new roofs instead of old roofs.”
4 detailed ratings · Read the full survey →Roof completed May 22, 2018
Frank‘ K.
Hampton, ON · 2018
GuildQuality“I would have liked to get some pictures from finished Roofing to be e-mail to me.”
12 detailed ratings · Read the full survey →Roof completed May 17, 2018
Lulzim M.
Vaughan, ON · 2018 · Roof from 2018
GuildQuality“Bruce was very knowledgeable, and very friendly. He's an awesome salesman. Don't ever lose him as a salesman.”
4 detailed ratings · Read the full survey →Kim R.
Burgessville, ON · 2018
GuildQuality“Your product is nice but it’s a hard choice to make at about 4 times the price when I am 50 years old. If I was 30 years old it would be an easier decision.”
4 detailed ratings · Read the full survey →Roof completed May 17, 2018
Trevor W.
Golden Lake, ON · 2018
GuildQuality“We opted for the interlock lifetime roof after our original roof lasted just 11 years, well short of the supposed 15 year life expected. We did not want to go through any more roofing disappointments. We had heard about this product from a friend and once we learned about its many advantages we knew it was the right move for us long term. Very happy with the installation, the look, and the peace of mind.”
Roof completed August 3, 2017
View the original Google review ↗David J.
Collingwood, ON · 2018 · Roof from 2017
Google“Advise customer when you are going start the project. We are very happy with it. It's gone through a wind storm already and you saw everybody else's shingles flying away and yours held up! This was @ 100 mph winds!”
See this roof ↗3 photos · Musket Grey Cedar Shingle12 detailed ratings · Read the full survey →Roof completed April 30, 2018
Maria B.
Guelph, ON · 2018 · Roof from 2018
GuildQuality“Our new metal roof was completed on time with very little disruption. As retired home-owners we are pleased we will never have to re-roof in our lifetime. Our new roof attracts positive comments from our neighbors and makes our old, stone house look fantastic. A great investment!!”
Roof completed May 13, 2014
View the original Google review ↗Donald S.
Huntsville, ON · 2018 · Roof from 2014
Google“Love the look of the roof and the security of never having to do the roof again. Lots of interest from my neighbors.”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed April 23, 2018
Karen D.
Collingwood, ON · 2018 · Roof from 2018
GuildQuality“He talked to me. I need the quote on paper and detailed for the project. I would like to know details. It is a lot of money to spend on a project.”
4 detailed ratings · Read the full survey →Roof completed May 9, 2018
“I do not know about one.”
Daniel P.
Brampton, ON · 2018 · Roof from 2024
GuildQuality“Some color variance in the shingles on the back of the house.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2018
Jayme and Danielle C.
Courtice, ON · 2018 · Roof from 2018
GuildQuality“The clean up. Our property was left with debris all over the yard and at our main entrance.. A change in weather didn't help, as snow covered the debris part way through the project; however, the crew could've cleaned up when they knew the snow was coming. We are very disappointed in how our property was left and that clean up did not appear to be a priority.”
12 detailed ratings · Read the full survey →Roof completed April 22, 2018
Doug and Karen L.
Huntsville, ON · 2018 · Roof from 2018
GuildQuality“John was wonderful, it was really nice getting a chance to meet him, a very pleasant and knowledgeable guy.”
4 detailed ratings · Read the full survey →Roof completed May 7, 2018
Matt B.
Washago, ON · 2018
GuildQuality“The sales experience was fabulous. Interlock Roofing has a great sales person.”
Roof completed May 7, 2018
All Interlock reviews on GuildQuality ↗Rick C.
Rodney, ON · 2018 · Roof from 2004
GuildQuality“The guy was very efficient and very good, I would have liked the price $10,000 less though.”
1 detailed ratings · Read the full survey →Roof completed May 7, 2018
William J D.
Seabright, ON · 2018
GuildQuality“I am sure the situation with the snow guards will get looked after. If not, I will certainly contact them again.”
12 detailed ratings · Read the full survey →Roof completed May 7, 2018
Lorrie G.
Stoney Creek, ON · 2018 · Roof from 2018
GuildQuality“quick phone call to indicate what day the installers are coming to begin the installation of the roof. Perhaps this is contingent due to the variable weather conditions we have -which is understandable. We are very pleased with product and look forward to the longevity of our new roof. Thanks !”
See this roof ↗3 photos · Musket Grey Cedar Shingle12 detailed ratings · Read the full survey →Roof completed April 28, 2018
“unfortunately, we did not receive a phone call first to indicate which exact date the roof installers were coming to install-but this did not hold or stop them to begin the process of installation”
Silvia M.
Guelph, ON · 2018 · Roof from 2018
GuildQuality“I feel they could have improved with the roofer's communication.”
See this roof ↗3 photos · Black Shake5 detailed ratings · Read the full survey →Roof completed March 31, 2018
James and Elizabeth S.
Mississauga, ON · 2018 · Roof from 2018
GuildQuality“And have done so and will continue to. Cannot answer this question at this point as everything was done great. As this is my first Interlock roof and it is now a grand total of 2 weeks old I cannot comment on the quality and durability of the aluminum but I expect it will perform as advertised and I look forward to never having to worry about a roof again. Nothing additional to say but I will reiterate that we are very happy with our new roof and will continue to pass the word that while more expensive than a traditional shingle roof today, it is worth every penny and anyone looking for a new roof should consider Interlock Roofing. It truly is the last roof you will ever need. (sorry had to steal their line).Mike and Cathy”
11 detailed ratings · Read the full survey →Roof completed March 28, 2018
“And have done so and will continue to.”
Michael and Cathy E.
London, ON · 2018 · Roof from 2018
GuildQuality“They could have improved on assigning more men to our job, more workers.”
11 detailed ratings · Read the full survey →Roof completed March 2, 2018
Maureen B.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“He was a nice guy, knowledgeable, and after he left he had me geared up that I wanted to sell it.”
3 detailed ratings · Read the full survey →Roof completed April 10, 2018
Michelle F.
Peterborough, ON · 2018 · Roof from 2010
GuildQuality“We are extremely happy with the work they did.”
1 detailed ratings · Read the full survey →Roof completed March 22, 2018
Raj and Jane H.
Almonte, ON · 2018 · Roof from 2018
GuildQuality“No they were all very courtious and professional Everyone has commented on how nice the roof looks”
12 detailed ratings · Read the full survey →Roof completed March 15, 2018
Paul and Suzette N.
Osgoode, ON · 2018 · Roof from 2018
GuildQuality“I am satisfied with their product and service.”
11 detailed ratings · Read the full survey →Roof completed April 9, 2018
Alan and Louise P.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“I think Interlock Roofing could have kept the shingles straight.”
12 detailed ratings · Read the full survey →Roof completed March 21, 2018
“We had multiple crews. The first one was no good but the second one was good.”
John and Sandra W.
Listowel, ON · 2018 · Roof from 2018
GuildQuality“They have to do something about the installers. They are in too big of a hurry and their was no supervision through the whole length of the project.”
See this roof ↗2 photos · Tudor Brown Cedar Shingle6 detailed ratings · Read the full survey →Roof completed March 20, 2018
Murray H.
Innisfil, ON · 2018 · Roof from 2018
GuildQuality“Very happy overall”
11 detailed ratings · Read the full survey →Roof completed March 26, 2018
David and Tricia C.
Caledon, ON · 2018 · Roof from 2018
GuildQuality“I don't like the big sign the out at the road. The snow guards are totally useless and a waste of money.”
11 detailed ratings · Read the full survey →Roof completed March 8, 2018
Femma N.
Lakeport-Colborne, ON · 2018 · Roof from 2018
GuildQuality“The only issue we had was hearing from the neighbors about profanity used on the jobsite. I only mention it because a 5 year old heard it. The employee did apologize when he realized he had an audience.”
See this roof ↗2 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed January 24, 2018
Marcus H.
Paris, ON · 2018 · Roof from 2018
GuildQuality“I don't think there is anything. I was very satisfied with everything. Interlock is one of the companies where there is no controversy. I paid in full and was happy with what happened. They were clean and efficiently handled.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed February 27, 2018
Cinder W.
Springwater, ON · 2018 · Roof from 2018
GuildQuality“Crew did not put up sign until project was complete. Crew played loud music white working”
11 detailed ratings · Read the full survey →Roof completed March 4, 2018
Andrew and Kerilyn B.
Fort Erie, ON · 2018 · Roof from 2018
GuildQuality“I know the weather was part of the condition, but given the fact that there was snow there, they could have controlled how the debris came off the roof a little better. It may be a good idea in the future, when doing things at that time of year, to have a follow up done for things like cleanup. He finished the job, there was snow all over, and I had to sign off if it was done or not. I couldn't really tell because of the snow, but now that it's melted, there is quite a bit of cleanup to do. He cleaned up what he could see, though.”
11 detailed ratings · Read the full survey →Roof completed February 13, 2018
“There wasn't a lot of communication with the staff.”
“I don't know yet if I am satisfied with the quality of materials. It hasn't been long enough, and we have to actually see how the weather handles it.”
“It isn't their fault, but when they were doing the work it was snowing a lot. It was almost blizzard conditions, and it was so bad I was surprised they even showed up. However, now that the snow has melted, there is quite a lot of debris.”
“They were actually early.”
Terrence and Candace P.
Komoka, ON · 2018 · Roof from 2018
GuildQuality“They did okay, but I wish it was more clean when it was done. They were doing it in the Winter though, and I wasn't sure if it would be okay in the snow, but it was fine.”
12 detailed ratings · Read the full survey →Roof completed January 17, 2018
Gordon and Bernadette Boutin M.
Ottawa, ON · 2018 · Roof from 2018
GuildQuality“Communication.”
5 detailed ratings · Read the full survey →Roof completed January 14, 2018
David and Andrea P.
Milton, ON · 2018 · Roof from 2018
GuildQuality“I would have preferred to do the project in the springtime because I am not sure how the sealant under the flashing will hold. So far everything works good, but I am waiting for the rainy season to see how good the installation was!”
See this roof ↗3 photos · Deep Charcoal Cedar Shingle11 detailed ratings · Read the full survey →Roof completed February 12, 2018
Raji and Therese B.
Brampton, ON · 2018 · Roof from 2018
GuildQuality“We really appreciated that the the installer did a good job. He did the job in the winter in extreme conditions. He was superb.”
12 detailed ratings · Read the full survey →Roof completed January 11, 2018
Ken and Jane R.
Oakville, ON · 2018 · Roof from 2018
GuildQuality“They came when they said they were going to come so I can't really see any improvement.”
11 detailed ratings · Read the full survey →Roof completed January 26, 2018
Karen F.
Saint Catharines, ON · 2018 · Roof from 2018
GuildQuality“I still have not received the warranty information. They could improve by doing that a whole lot faster. The poor guy that did the install, I don't know how he didn't freeze because it was cold.”
5 detailed ratings · Read the full survey →Roof completed January 9, 2018
Edward F.
London, ON · 2018 · Roof from 2018
GuildQuality“After the contract agreement, I would have liked to have a carbon copy of the planned installation schematic, so that I can compare it to the installation as the installation happens. i.e. It was not clear from memory where one of the roof ventilations was to be installed; so I had to defer to the expertise of the installers. (which is fine) but it good to have a paper trail.It would be helpful to know upfront the business breakdown of Interlock, IEL and the regional divisions.”
12 detailed ratings · Read the full survey →Roof completed November 12, 2017
Andrew H.
Ottawa, ON · 2018 · Roof from 2017
GuildQuality“We had a terrific experience. Thank you for following up.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2017
“5”
“5”
Code C.
Ottawa, ON · 2018 · Roof from 2017
GuildQuality“I would've liked it to have started a little earlier, that was really the only thing. Otherwise, I thought everybody was very professional, very customer-oriented, very courteous, and even though I was disappointed they started later, they did meet my expectations appropriately.”
See this roof ↗2 photos · Tudor Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed November 28, 2017
“They started a little bit later than I had hoped, but in the grand scheme of things, they did. It was a little later than I would have preferred. It was sold in September and I would've liked it to have started two weeks later.”
Ranyani Perera and Shamal W.
Ottawa, ON · 2018 · Roof from 2017
GuildQuality“We did not have a final inspection with the installer and the homeowner . Our Valley was not trimmed which should have been found out on the final inspection but they came back later to fix it. That was the maintenance guy out of Hamilton.”
12 detailed ratings · Read the full survey →Roof completed January 13, 2018
John and Tracey L.
Lynden, ON · 2018 · Roof from 2017
GuildQuality“I already have! I cannot find any problems yet! Nick was 100 % right when he said the snow would just fall off of the roof. I will hear a small roar and poof! The snow has fallen off! The gentleman that installed it told us to make sure we aren't around because it does fall off, and that is exactly what it does! I would definitely pass along the message to use Interlock Roofing to anyone! We have had this roof since November and we have had no problems with it.”
12 detailed ratings · Read the full survey →Roof completed November 20, 2017
“I wish I could give him a 4 +!”
“I already have!”
Stan and Maureen M.
Maberly, ON · 2018 · Roof from 2017
GuildQuality“They should stick to the schedule.”
12 detailed ratings · Read the full survey →Roof completed December 12, 2017
“They were a month late. The day they finished the work it turned into a blizzard.”
Bill and Sandra J.
Rideau Lakes/Elgin, ON · 2018 · Roof from 2017
GuildQuality“Once the spring comes, I'm sure people will see the roof and take interest.”
12 detailed ratings · Read the full survey →Roof completed December 21, 2017
Ewen and Dale M.
Ottawa, ON · 2018 · Roof from 2017
GuildQuality“They should have more workers on the site. Most days they only had two guys on site.”
12 detailed ratings · Read the full survey →Roof completed December 29, 2017
Don and Judy Van D.
Pickering, ON · 2018 · Roof from 2017
GuildQuality“Everything was done excellently! I thought they were very professional and kind!”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed December 18, 2017
“They were excellent!”
Christine and Valerio G.
Maple, ON · 2018 · Roof from 2017
GuildQuality“We are so pleased with our new roof and would definitely recommend it to anyone wishing to changed to a metal roof. We have had so many comments from people that think it looks so beautiful”
12 detailed ratings · Read the full survey →Roof completed December 18, 2017
Lyle and Faye C.
Carleton Place, ON · 2018 · Roof from 2017
GuildQuality“To early to comments roof has been complited just before heavy snow storm”
See this roof ↗5 photos · Tudor Brown Slate5 detailed ratings · Read the full survey →Roof completed December 21, 2017
Boguslaw and Hanna L.
Thornbury, ON · 2018 · Roof from 2017
GuildQuality“Timing could have been better.”
12 detailed ratings · Read the full survey →Roof completed October 8, 2017
George M.
Alliston, ON · 2017 · Roof from 2017
GuildQuality“I was told that my roof would be installed in 9 weeks or sooner and it's been 15 weeks ago now.”
3 detailed ratings · Read the full survey →Roof completed December 13, 2017
Thomas K.
Corbeil, ON · 2017 · Roof from 2017
GuildQuality“They could have improved their communication at the end.”
6 detailed ratings · Read the full survey →Roof completed November 30, 2017
Walter C.
Mississauga, ON · 2017 · Roof from 2017
GuildQuality“On the back of our house we have a sun room with a glass roof. On the day of installation, I was not home, the next day when I returned I noticed one of the glass panes was broken. I have a warranty for the sun room, so they did come out and replace the panel. Because I have that warranty, I did not contact Interlock Roofing however, I do feel they should be aware of the problem that occurred.”
1 detailed ratings · Read the full survey →Roof completed December 11, 2017
Gerry and Rosie G.
Kitchener, ON · 2017 · Roof from 2017
GuildQuality“Not sure, and,if i do - time to install a roof will be a topic. Internal or independent inspector should come to inspect an installation!!!”
8 detailed ratings · Read the full survey →Roof completed November 30, 2017
“hard to judge from 1 meeting”
“personally met only 2”
Stan J.
Pickering, ON · 2017 · Roof from 2017
GuildQuality“The sign you use is tacky looking surely you can do better for an expensive roof”
12 detailed ratings · Read the full survey →Roof completed November 27, 2017
Barbara P.
Haliburton, ON · 2017 · Roof from 2017
GuildQuality“There was only a two man crew. I think they were supposed to have three guys, but something was going on with the third one. They said they were going to put a sign in the front yard because it was a promotional deal I got, but they never did that. If they still want to do that, it's fine with me.”
12 detailed ratings · Read the full survey →Roof completed December 7, 2017
Ron and Rebecca B.
Glanbrook, ON · 2017 · Roof from 2017
GuildQuality“Not many. The installers were very proficient. Our only comment (not complaint) is that they were a little "quiet". We weren't able to interact with them the way we interacted with other people building our house. I would attribute it to their youth.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2017
M. Gregory and Agnes E.
North Bay, ON · 2017 · Roof from 2017
GuildQuality“Communication between the time the contract was signed and the start of work. We were somewhat in the dark about progress for much of that time.”
11 detailed ratings · Read the full survey →Roof completed November 30, 2017
Craig and Stephanie D.
Guelph, ON · 2017 · Roof from 2017
GuildQuality“There could have been better communication between me and my salesman.”
11 detailed ratings · Read the full survey →Roof completed November 18, 2017
Pam and Ken W.
New Hamburg, ON · 2017 · Roof from 2017
GuildQuality“The schedule was supposed to be six weeks from signing the contract. It did not start until three months later. I did not receive any calls in the meantime. They could have improved on that. There was a large sign placed on my lawn and I think they could a little bit smaller. It was too big, in my opinion.”
12 detailed ratings · Read the full survey →Roof completed November 17, 2017
Anthony and Christina Q.
Vaughan, ON · 2017 · Roof from 2017
GuildQuality“It was a good job all the way through. You are a company who has a good product, and it's well worth the investment.”
12 detailed ratings · Read the full survey →Roof completed November 22, 2017
David G.
Niagara Falls, ON · 2017 · Roof from 2017
GuildQuality“The installers did exactly as the sales guy said they would. Safe clean professional install. No extra charges. 4 man crew were polite and courteous.”
Roof completed August 8, 2017
View the original Google review ↗Andy A.
Mississauga, ON · 2017 · Roof from 2017
Google“Interlock Roofing could have improved on their communication and understanding of what all was involved in this project. We have a bungalow style house which the surface area is larger than a typical house.”
11 detailed ratings · Read the full survey →Roof completed November 14, 2017
Angelo M.
New Market, ON · 2017 · Roof from 2017
GuildQuality“The structural quality of the product is excellent, but I am not happy with the communication from the project manager. There could have been better communication, and more responsiveness. I really appreciate that the company does the follow up with the survey. I hope something is done with the feedback.”
12 detailed ratings · Read the full survey →Roof completed August 25, 2017
“There was a major disconnect in between what Barry sold us and what actually happened.”
“There was a quality issue with our roof. We ended up with two different dialogues on the roof.”
“It took a very long time to get resolution on the quality issue of the discoloration of the roof.”
“We were told that the roof would be a complete dry in, when they showed up they were completing the membrane and then the shingles.”
“The structural quality of the product is excellent, but I am not happy with the communication from the project manager.”
Stephen and Noreen Q.
White Lake, ON · 2017 · Roof from 2017
GuildQuality“Interlock Roofing was excellent. They did what they said they would do. They addressed my concerns as well. I would give Interlock Roofing a 5 or 10 star rating. They provided service and product as it was discussed and did a quality job. Their work stands out and we get compliments a lot. They are excellent. It is nice to have company who manufactures and installs the product. The company is quality oriented and they take great pride in their work.”
11 detailed ratings · Read the full survey →Roof completed October 30, 2017
Ken S.
Cambridge, ON · 2017 · Roof from 2017
GuildQuality“This sales man could have been there the day of during or after to explain my venting issue. Once the job was sold I never saw him again.”
11 detailed ratings · Read the full survey →Roof completed August 8, 2017
Andrew A.
Mississauga, ON · 2017 · Roof from 2017
GuildQuality“The color of vents should match or close to match the color of roof .”
12 detailed ratings · Read the full survey →Roof completed November 3, 2017
Theodore and Kathleen H.
Erieau, ON · 2017 · Roof from 2017
GuildQuality“It would be getting the job done faster.”
See this roof ↗6 photos · Deep Charcoal Cedar Shingle12 detailed ratings · Read the full survey →Roof completed October 30, 2017
“They were coming in at eleven or twelve and then working six or seven hours.”
“We really did not communicate with them. They were fine.”
“We had to have them change some flashing.”
“We were suppose to have this done before an engagement party. It was two weeks later.”
Erwin and Shirley T.
Thorndale, ON · 2017 · Roof from 2017
GuildQuality“When I first phoned Interlock, I was put on hold for around 1 hour and then connected to a third party who said they would get a message to Interlock and request them to call me in 24 hours. After 3 days, Susan of Interlock called me. After a 2 month waiting period, installation started 10 days after the promised date. We removed our solar panels based on Interlock's promised installation date and lost solar revenue for 10 days because Interlock did not keep its installation date commitment.”
12 detailed ratings · Read the full survey →Roof completed October 15, 2017
Thorenn and Cynthia G.
Ajax, ON · 2017 · Roof from 2017
GuildQuality“Nothing that I can think of”
See this roof ↗4 photos · Deep Charcoal Slate7 detailed ratings · Read the full survey →Roof completed October 28, 2017
Roland Lange and Trish H.
Algonquin Highlands, ON · 2017 · Roof from 2017
GuildQuality“It's such a beautiful roof. We are very happy and very satisfied with the company and the way that they treated us. Everything was excellent! I will give them a very good reference and we have already told many people how happy we are with our roof. I also filled out another survey with all of my comments and sent it in that the roofer gave me.”
12 detailed ratings · Read the full survey →Roof completed October 6, 2017
“Very nice person!”
“Very very much so!”
“I would give them a 10 if I could.”
“Very much so!”
“It's such a beautiful roof. We are very happy and very satisfied with the company and the way that they treated us.”
Dany and Pauline T.
Cornwall, ON · 2017 · Roof from 2017
GuildQuality“None”
5 detailed ratings · Read the full survey →Roof completed September 18, 2017
Phil W.
Huntsville, ON · 2017 · Roof from 2017
GuildQuality“At the end of project waste bin sat in my driveway for weeks after job was completed”
12 detailed ratings · Read the full survey →Roof completed September 21, 2017
Ida M.
Tiny Township, ON · 2017 · Roof from 2017
GuildQuality“I feel that the office staff could improve on their response to phone calls. I could not reach anyone in the office during working hours. I did leave messages and no one responded. All the other areas responded well. There was a short fall with a lack of ability to reach someone in the office. I did research Bruce on the first or second ring.”
10 detailed ratings · Read the full survey →Roof completed September 15, 2017
“There is one area that does not look finished to us. Waiting on call back to get resolved.”
Tony and Lydia W.
Ancaster, ON · 2017 · Roof from 2017
GuildQuality“Your finishing touches needed improving. And some of the starting strip isn't 100% straight, and could be straighter.”
12 detailed ratings · Read the full survey →Roof completed October 9, 2017
Donald and Marielle L.
Embrun, ON · 2017 · Roof from 2017
GuildQuality“Chris was amazing and I am very satisfied.”
1 detailed ratings · Read the full survey →Roof completed September 26, 2017
George and Kathy G.
Norval, ON · 2017 · Roof from 2017
GuildQuality“I wish it was a little cheaper. It was done really well. I am done for the rest of my life.”
11 detailed ratings · Read the full survey →Roof completed September 16, 2017
“It is excellent.”
“It looks fantastic. I am more than satisfied.”
Larry H.
South River, ON · 2017 · Roof from 2017
GuildQuality“Definitely. Have done so already Better communication between salesman and installers. And delivery personnel”
12 detailed ratings · Read the full survey →Roof completed October 6, 2017
Chris and Jackie C.
Niagara Falls, ON · 2017 · Roof from 2017
GuildQuality“More advance notice of when the job start date will be. It was moved a couple of times and luckily it worked out for us to be home during the install. Tony was great though and was always happy to answer any questions we had before the install. We did feel a bit pressured to sign an agreement at the first meeting. Offer the discount for one week instead of one day. That shows you have confidence in your product, and are not afraid of a customer looking at other metal roofs. This almost made us say no, to be honest. Also provide addresses of jobs done in the area - looking at pictures is fine but seeing the product on a roof would be a good selling point. We went online to do most of our research on this product and Interlock. In the US there are many negative reviews of service, but the product seemed to be solid, so we went with anecdotes from Canadian customers, and we were very happy with the service and professionalism of Tony and his crew.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed September 8, 2017
Bill Maude and Vanessa T.
Mount Forest, ON · 2017 · Roof from 2017
GuildQuality“I have We are very satisfied We would certainly recommend Interlock Roofing to other people.”
11 detailed ratings · Read the full survey →Roof completed September 22, 2017
“I have”
Warren and Debbie T.
Perth Rd, ON · 2017 · Roof from 2017
GuildQuality“They could lower their price. I was satisfied.”
12 detailed ratings · Read the full survey →Roof completed September 6, 2017
Robert and Anna-Maria M.
Wasaga Beach, ON · 2017 · Roof from 2017
GuildQuality“The timeline was a little bit longer than what we expected. The cleanup wasn't perfect and part of that might have been due to the fact that I have a number of gardens around the house and maybe you can't see the debris in them.”
12 detailed ratings · Read the full survey →Roof completed September 29, 2017
Dean and Susan M.
Elmira, ON · 2017 · Roof from 2017
GuildQuality“We assume that they did a good job based on what we can see. We only hope that the areas that are outside of visual range are just as good. It would be great if a manager stopped by to inspect the installers work, since we can't actually go up on to the roof to check for ourselves.”
10 detailed ratings · Read the full survey →Roof completed August 30, 2017
Alison and David M.
Thornhill, ON · 2017 · Roof from 2017
GuildQuality“We are happy so far.”
11 detailed ratings · Read the full survey →Roof completed August 31, 2017
Cathy and Glen C.
Collingwood, ON · 2017 · Roof from 2017
GuildQuality“I didn't end up purchasing from them.”
Ayhan E.
Ottowa, ON · 2017 · Roof from 2015
GuildQuality“Interlock Roofing could have improved by touching base with me a little more. They told me it would be a month before they could get to me and it would have been nice to know a couple of weeks later if they were still on schedule.”
12 detailed ratings · Read the full survey →Roof completed August 24, 2017
John and Edith D.
Tobermory, ON · 2017 · Roof from 2017
GuildQuality“I was extremely satisfied and Yves installation seems good.”
4 detailed ratings · Read the full survey →Phil W.
Huntsville, ON · 2017
GuildQuality“I have already recommended them four times. They were excellent and whole neighborhood asked about them. Not really anything I think they could have improved on. I hope they give me a call after the winter and see how we are doing.”
12 detailed ratings · Read the full survey →Roof completed August 10, 2017
“They didn't call me back.”
“I have already recommended them four times.”
Gretel Wallace Skuce and Simone W.
Mississauga, ON · 2017 · Roof from 2017
GuildQuality“Starting the project quicker, is my only suggestion.”
See this roof ↗4 photos · Tudor Brown Slate11 detailed ratings · Read the full survey →Roof completed August 24, 2017
Alfio P.
Cambridge, ON · 2017 · Roof from 2017
GuildQuality“Have more ppl installing the roof so it wouldn't take as long as it did”
12 detailed ratings · Read the full survey →Roof completed September 6, 2017
Joanne H.
Kitchener, ON · 2017 · Roof from 2017
GuildQuality“They did a great job. The roof looks nice.”
11 detailed ratings · Read the full survey →Roof completed September 11, 2017
Reginald and Rita N.
Erin, ON · 2017 · Roof from 2017
GuildQuality“I almost feel that one of the staff people could do an onsite visit about half way through the project to make sure everything is going fine. It would be easier to deal with a rep from the company if you can't get the installer to fix an issue.”
5 detailed ratings · Read the full survey →Roof completed August 21, 2017
Ed Fittler and Audrey F.
Cloyne, ON · 2017 · Roof from 2017
GuildQuality“If I had to do something I guess it would be cost.”
11 detailed ratings · Read the full survey →Roof completed August 31, 2017
Kevin and Danielle D.
Brampton, ON · 2017 · Roof from 2017
GuildQuality“I didn't have any issues.”
5 detailed ratings · Read the full survey →Roof completed August 10, 2017
Peter and Linda B.
Mindon Hills, ON · 2017 · Roof from 2017
GuildQuality“there are no areas that interlock roofing could have improved on my roof.”
See this roof ↗3 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed August 9, 2017
Frank F.
Woodbridge, ON · 2017 · Roof from 2017
GuildQuality“Communication and immediate followup at the end of the job. There was none and still has not been any. Thanks for our beautiful new roof!”
11 detailed ratings · Read the full survey →Roof completed September 10, 2017
Dan and Laurie R.
Aylmer, ON · 2017 · Roof from 2017
GuildQuality“It sounds like a great product, and John was certainly professional and knowledgeable, and able to answer all my questions. My reluctance is with the price. Even with the warranty and your financing options, a 15 year commitment to a roof payment is a little too much for me - both cost, and time-wise.”
4 detailed ratings · Read the full survey →Roof completed September 10, 2017
Debbie S.
Kitchener, ON · 2017
GuildQuality“The start date was delayed one day. This was quite acceptable considering the difficulties of transitioning from one job to another. Tony was always punctual and put in a full day's work; always seemed to pay attention to detail.”
12 detailed ratings · Read the full survey →Roof completed August 24, 2017
Agnieszka and Scott V.
Dundas, ON · 2017 · Roof from 2017
GuildQuality“I was home throughout the project - I would have readily accepted any invitation to "see" areas of particular concern/interest (flashing, chimney trim, eaves trough overlap, etc). Advised Tony that there is a new 1" - 2" space in the soffit right under the garage roof peak. Not sure if it is intentional, or should be closed., I would feel better if it were closed as opposed to open. Interlock (Tony) advised they (Interlock) would look into it. I await their follow-up.”
12 detailed ratings · Read the full survey →Roof completed August 4, 2017
Michael and Susan P.
Navan, ON · 2017 · Roof from 2017
GuildQuality“I enjoyed Bob coming and spending time, and coming back afterwards to make sure everything was done right. I have nothing negative to say. I am so pleased with the roof.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2017
Jeff and Mary H.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“I have an issue with the roof on my house. The snow guards were installed differently than what was shown on the paper. It was not done according to this paper. I mentioned it in the survey that I had and mailed back to Interlock Roofing but I have not heard anything back from them.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2017
Ray and Paulette P.
Cornawall, ON · 2017 · Roof from 2017
GuildQuality“There were crew stability issues. First crew walked off the job twice, the second time permanently. Others came in fairly promptly to finish the job. The job took more than a month. Rain was partially the problem. Excellent workmanship. I would recommend you guys. One beef. The nature of my old house is that to paint dormers on second and third floor requires standing on and putting a ladder down on the lower roof level. When I asked Bob (sales) about walking on the roof he said "no problem" so I did not give it any further thought. When the roofers arrived they explained that I would not be able to stand a ladder on the aluminum shingle - meaning I could not access the upper dormers to paint them. Evidently I will need a "cherry picker" to get the job done now. It may have influenced my decision about the roof. Regardless, if I had known this I could have contracted a painter to do the (much needed) job while the old asphalt shingle was still in place.”
12 detailed ratings · Read the full survey →Roof completed July 26, 2017
William F.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“All things went well. No suggestions Thanks,”
12 detailed ratings · Read the full survey →Roof completed August 3, 2017
John and Sandra G.
Newmarket, ON · 2017 · Roof from 2017
GuildQuality“It would be good to have a long pitch and a short pitch for customers who have limited time and have already done research into your products and reviews. Most working couples with young children do not want more than a 20-minute sales pitch.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2017
Joelle Rudick and Patrick M.
Carp, ON · 2017 · Roof from 2017
GuildQuality“I only put two at is time because the ride from beginning to end was a bit rough.Every day I look at my roof I am very happy with the result and the disappointing parts of the project begin to fade.I suspect as time goes on that number above will move to the right. I believe the salesman should access the roof to determine any possible problems and relay them to the customers before asking for a signed contract.If there is an possible issues then they should first bring an install expert in to discuss them with the client before a contract is signed. First,let me say we are very very happy with the final result and product.There was some major bumps along the road including our being disappointed with our salesman when he did not offer support or empathy for us when we pointed out an install situation that we thought was a problem.That being said Tony(provincial foreman)sent Sheldon in to look at the concern we had.He conferred with John (sr)and together the problem was solved very much to our satisfaction.Our thanks to the three of them!One other note just as a reminder.My neighbor BILL HUTCHISON who you installed a roof for two years ago(his salesman was Barry) was the one who referred me to you folks thru Barry .I understand that he will receive a referral fee?Thank you for enabling me to give feedback.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2017
“I only put two at is time because the ride from beginning to end was a bit rough.Every day I look at my roof I am very happy with the result and the disappointing parts of the project begin to fade.I suspect as time goes on that number above will move to the right.”
Gordon and Loretta M.
Godfrey, ON · 2017 · Roof from 2017
GuildQuality“The copy of the contract John Turnbull left with me is visibly unclear. I would appreciate someone give another copy of the contract that is clear for me to read. I hope everything goes as planned.”
1 detailed ratings · Read the full survey →Roof completed August 8, 2017
Ines C.
Omemee, ON · 2017 · Roof from 2049
GuildQuality“Thorough Clean up after project completion”
12 detailed ratings · Read the full survey →Roof completed May 26, 2017
“While work was being completed, the site appeared clean. Since completion, we notice debris (nails, metal pieces) in multiple areas around the yard.”
Jeff L.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“I can't think of anything, the job was well done.”
12 detailed ratings · Read the full survey →Roof completed July 4, 2017
Matthew Moodie and Violet B.
Perth, ON · 2017 · Roof from 2017
GuildQuality“Because of the tiles being scratched. I don't like people seeing all of the scratches. Not damaging the tiles.”
12 detailed ratings · Read the full survey →Roof completed July 21, 2017
“They scratched all of the tiles that they installed.”
“I don't like that they scratched all of the tiles.”
“When it comes to the scratches.”
“Because of the tiles being scratched.”
Andrzej Z.
Ottawa, ON · 2017 · Roof from 2017
GuildQuality“Everything seemed to go well.”
12 detailed ratings · Read the full survey →Roof completed August 7, 2017
Derek Hunt and Shelina E.
Brechin, ON · 2017 · Roof from 2017
GuildQuality“None”
11 detailed ratings · Read the full survey →Roof completed July 26, 2017
Allan and Glenna C.
Beeton, ON · 2017 · Roof from 2017
GuildQuality“Very happy with the work that was done.”
12 detailed ratings · Read the full survey →Roof completed August 5, 2017
Maureen Woods and Patricia B.
Stoney Creek, ON · 2017 · Roof from 2017
GuildQuality“I feel that they could have improved on the cleanup. They could have brought a broom, no big deal I did it.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2017
“They didn't clean up properly. I had to do it.”
“It rained a lot which was not their fault for the inclement weather”
Ron C.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“Communication of schedule could improve. We are very happy with the roof.”
See this roof ↗1 photo · Black Slate12 detailed ratings · Read the full survey →Roof completed June 30, 2017
Chris and Julia H.
Newmarket, ON · 2017 · Roof from 2017
GuildQuality“John Turnbull is top notch, the only reason we decided to not go with Interlock Roofing, is because of the finance and the cost. We are not prepared to spend the amount of money we were quoted. John is a great sales representative. John's presentation was great, he demonstrated and showed up the materials and explained everything in great detail. If Interlock Roofing would bring down the cost I think they would get more business. Comparing the cost of the shingles, Interlock Roofing is almost five times more expensive.”
4 detailed ratings · Read the full survey →“I would recommend Interlock Roofing to someone wiling to spend a little more money.”
Jasminder J.
Brampton, ON · 2017 · Roof from 2003
GuildQuality“Interlock Roofing fell short of my expectations with contact from the salesperson after signing the contract.”
11 detailed ratings · Read the full survey →Roof completed June 30, 2017
“We never saw or heard from Dave after we signed the contract.”
“At the time of sales he was knowledgeable but never saw him after that.”
“Tony, the installer, was great.”
Irv and Lorie M.
Ajax, ON · 2017 · Roof from 2017
GuildQuality“I can't say enough good things about Bruce, great guy, just sad the BS went down with the Gf when it did.”
4 detailed ratings · Read the full survey →Roof completed July 13, 2017
Stewart Henry and Lisa M.
Guelph, ON · 2017 · Roof from 2017
GuildQuality“No comment.”
4 detailed ratings · Read the full survey →Roof completed July 13, 2017
Lindsay M.
Schomberg, ON · 2017 · Roof from 2002
GuildQuality“I believe we had a bad experience with your company. We were having a date scheduled for the work to be started and no one got back in touch with us. We had several communication issues. They did not complete the work for us.”
Roof completed July 13, 2017
All Interlock reviews on GuildQuality ↗Jaclin Dufresne and Isabelle L.
Ottawa, ON · 2017 · Roof from 2017
GuildQuality“Financing information and rate of interest - was told it was TD but in fact was Finance-IT.I placed a call to a customer service agent at Financeit and was advised they would indeed place a lien on our home which is also a major detractor. Was told the opposite with respect to a lien by Barry. Proceeded with a "cash deal".”
12 detailed ratings · Read the full survey →Roof completed June 29, 2017
“Please see Question 14 feedback. Misinformation provided regarding all facets of financing from whom to include "no lien" placed on home.”
“Please see comments at Question 14”
“We have a small area at the front of the roof where cuts were made to the material showing bare metal.”
David and Jacqueline G.
Embrun, ON · 2017 · Roof from 2017
GuildQuality“The installation crew was a complete joke Everyone has a tart somewhere Our home was the first job for the 4 of these guys to work as a team The team leader chris (not impressed ) He says to me your evestroughs are full I will clean them I said thanks so much Over two weeks I had two roofing nail flat tires and a visitor to our home had a nail also When the crew pulled there trailer out I blew the driveway clear and picked up all nails and scrap Two days later (after a rain ) I had a flat and found more nails on my driveway AWeek later (after a rain ) another flat I got up on my ladder And to my amaze Old asphalt shingles prices of membrane pieces of aluminum old roofing nails and new aluminum nails and last years fall leaves I never asked him to clean the eaves Knowing that he had not I would have gone up and cleaned them all when they left I took pictures The membrane that they put down first some overhangs past the troughs and some of it has been cut to hang down around the screws that hold up the eveaves They never worked an 8 hour day One roofer told us we needed new 3 new skylights before they could start the membrane I went and bought 3 new ones right away on the phone advice of an interlock manager who said just pay the installers some cash When I returned from Home Depot I figured I would pay as much as $500 cash I asked Chris how much He thought for a minute and said $1000 I said no way He talked to the black roofer He holered over the roof and said Chris was giving me a good deal I said I would pay no more than $500 and they said no my partner went up took the 3 old ones off I built 3 2x4 boxes he screwed them down less than 1 hour Very foolish on there part from an interlock perspective I have photographs but not sure how too attach”
5 detailed ratings · Read the full survey →Roof completed June 19, 2017
David M.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“Potentially more communication on the schedule would be helpful. There was a misunderstanding on the start date. There was a time when the installer didn't think he was coming, but he did, and he was locked out, so I had to come bring him a key. Having a lock box would be helpful for the installer.”
11 detailed ratings · Read the full survey →Roof completed June 28, 2017
John William and Arbour M.
Hillsdale, ON · 2017 · Roof from 2017
GuildQuality“See above notes: it is/was the finer things like shingle pieces in the gutters, sheathing still needing trimming, one piece of side fascia looks like it may need more fasteners, and not hearing back about an inspection which would give us a chance to ask questions.”
12 detailed ratings · Read the full survey →Roof completed April 29, 2017
Laurie and Lee R.
Sundridge, ON · 2017 · Roof from 2017
GuildQuality“Hi Barry, We have been meaning to send you feedback with respect to the purchase and installation of our new roof. The installation went well and was done with little interference in our daily routine.”
Roof completed June 29, 2017
David and Jacquie G.
Embrun, ON · 2017 · Roof from 2017
“They could have improved on communication during the delay.”
12 detailed ratings · Read the full survey →Roof completed August 15, 2016
“They stopped on our roof midway through and there was a big rain storm coming that weekend. I tried to call them to find out what was happening but I couldn't get in touch with anyone.”
“I would give it a four but we did have water damage from the delay.”
James Wojtyk and Anna W.
Ottawa, ON · 2017 · Roof from 2016
GuildQuality“none When the snow is sliding off the roof it is damaging the eaves trough.”
11 detailed ratings · Read the full survey →Roof completed May 28, 2016
Dougald and Helen M.
Oxford Mills, ON · 2017 · Roof from 2016
GuildQuality“I would highly recommend your company to anyone looking to have a metal roof installed.”
See this roof ↗3 photos · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed May 31, 2017
Christine and Sig P.
Waterloo, ON · 2017 · Roof from 2017
GuildQuality“The installation was great.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2016
“I'm very happy with the roof and the product is great, but weeks after when we got our warranty it was different than I was led to believe.”
Greg Wellon and Anne J.
Ottawa, ON · 2017 · Roof from 2016
GuildQuality“Better communication from the roofers who showed up to do the job.”
11 detailed ratings · Read the full survey →Roof completed June 6, 2017
“There was a problem with a sagging beam that was not detected initially. SO when the roofers came out they couldn't do it, and we had a delay while the contractor had to fix it. If it had been detected before then we wouldn't have had the delay.”
Suzie Lane and Jennifer D.
Saint Catharines, ON · 2017 · Roof from 2017
GuildQuality“Our new Interlock aluminum roof is stunning, and the house is as charming as ever. We are the owners of a very charming rustic log home. The high-pitch roof, dormers and original cedar shake shingles were very pretty, and the crowning touches to the log cabin look. Consequently, when it was time to replace the roof, I was very nervous about going with metal despite the superior longevity of a metal roof. However, I am very happy to report that our new Interlock aluminum roof is stunning, and the house is as charming as ever. My husband is pleased with the rust resistance of aluminum and the wrap-around edging of the shingles while I am in raptures about the roof's look. The Interlock installers were absolutely fabulous. Nicholas and his crew from Gatineau are a wonderful group of young men. They were professional, knowledgeable, careful, and did excellent work. They were very accommodating; they took the time to explain things to us, address our every concern, were careful with our grounds and property, and left a clean work site every night. They worked weekends to beat the rain and never left the roof exposed to the elements. They were also careful about workplace safety and used their ropes and harnesses at all times. Our roof-line is challenging with its steep pitch (12×12 on the main roof and 18×12 on the central dormer) and multiple dormers. It takes a very skilled crew to do a good job on a roof like that, and Nick’s crew did an excellent job. I have only the highest of praises for Nicholas and his Gatineau crew.”
Roof completed June 16, 2017
Denis and Terry D.
Rockland, ON · 2017 · Roof from 2017
“I suppose just theThey could improve in the area where they said that they were going to get it done. Initially they said well we may get this done in a day - I got home from work and it was obvious that they weren't done and it took another whole day to finish. That was fine, I never expected the job to be completed in a day so I felt like there was just no need to over sell it/over promise. We put down our down payment of $5,000.00 and I just felt like it wasn't standard practice/found it odd that he asked for a check before they left that day but then said that I could post date it. I thought you usually get an invoice in the mail. Overall, we are pleased. They certainly know what they are doing and hopefully the product will hold up like it is supposed to. I am trying to figure out who it is that I need to send the pictures of the roof to so I can ask some questions that I had about a few things and see if there is any resolution.”
11 detailed ratings · Read the full survey →Roof completed April 29, 2017
“"4," with a qualification.”
“Workmanship looks great but there were concerns about gaps and caulking at insertion points.”
“With the exception of my above comments.”
“They were ahead of schedule.”
Neil and Nadine M.
Kingston, ON · 2017 · Roof from 2017
GuildQuality“Dealing with Interlock and their employees was a pleasure. I was very satisfied with every aspect of their service.”
12 detailed ratings · Read the full survey →Roof completed October 17, 2016
Judy W.
Morrisburg, ON · 2017
GuildQuality“I am finally satisfied. At the beginning of the project I wasn't but now I am.”
12 detailed ratings · Read the full survey →Roof completed June 5, 2017
Beverley B.
Ottawa, ON · 2017
GuildQuality“It really depends on what happens with the issue I need handled. Interlock Roofing could improve on their communication.”
11 detailed ratings · Read the full survey →Roof completed May 23, 2017
Trevor M.
Whitby, ON · 2017
GuildQuality“I already have.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2017
“We are still finding screws and little pieces of aluminum around the house.”
“I already have.”
Debra and Harold St. G.
Seeley's Bay, ON · 2017 · Roof from 2017
GuildQuality“They could have improved the pricing.”
11 detailed ratings · Read the full survey →Roof completed May 19, 2017
Ralph Gerstenecker and Lori D.
Everette, ON · 2017
GuildQuality“Leave a copy of the job sketch as this is the only agreed upon job description.”
12 detailed ratings · Read the full survey →Roof completed May 24, 2017
Ed and Teresa G.
Ottawa, ON · 2017 · Roof from 2017
GuildQuality“He was good with the sales. He spent a lot of time with us. We feel bad about that. He was a great salesperson.”
4 detailed ratings · Read the full survey →Scott and Chris H.
Everett, ON · 2017
GuildQuality“cleaning I still have not received a statement saying payed in full.also I was promised a copy of the arial view of my property and did not get one”
12 detailed ratings · Read the full survey →Roof completed May 9, 2017
Bertram M.
Niagara Falls, ON · 2017 · Roof from 2017
GuildQuality“During the installation, I told them not to throw off the ease truss and not throw in flower beds. When I went in the yard some of my plants were damaged, snuffed out around the back and stuff was thrown from the ease truss in the flower beds. I am just thrilled with my roof. Every time I pull in the driveway I look at it, it totally makes the house. I wish that I did it 16 years ago.”
11 detailed ratings · Read the full survey →Roof completed May 15, 2017
“He was tied up with the customer before my appointment.”
Yuonne H.
Stirling, ON · 2017 · Roof from 2017
GuildQuality“We are pleased with everything that was done. We are satisfied with the job.”
Roof completed May 12, 2017
All Interlock reviews on GuildQuality ↗Jeff and Brenda K.
Almonte, ON · 2017 · Roof from 2017
GuildQuality“Just a little more attention to detail. Cleaning of eavestrough....said it would be done, but only the lower section actually was. The upper section was clogged and I had to do it. The caulking may be fine....but in spots in looked less than thorough. Several roof boards were broken with application of the membrane and/or shingles. Only would have learned this if they went into attic after to check. Which I did and showed the contractor. I had asked for two invoice clearly showing the HST. One for materials and the other for labor. That has not been received yet.”
12 detailed ratings · Read the full survey →Roof completed March 29, 2017
Ron and Lorna P.
Ottawa, ON · 2017 · Roof from 2017
GuildQuality“Install vents properly.”
11 detailed ratings · Read the full survey →Roof completed April 12, 2017
Christine Patton and Mike L.
Kingston, ON · 2017 · Roof from 2017
GuildQuality“They could have improved by putting the snow stops above the walkway and door. We depend on their guidance.”
11 detailed ratings · Read the full survey →Roof completed April 28, 2017
“That comes back to the snow stops.”
Paul and Denise M.
Hamilton, ON · 2017 · Roof from 2017
GuildQuality“Everything was done beyond our expectations. Everyone I spoke with was very helpful, courteous and the workmanship was beyond our expectations. I would highly recommend them.”
11 detailed ratings · Read the full survey →Roof completed April 27, 2017
Susan and Stephen B.
East Garafraxa, ON · 2017
GuildQuality“We are very happy that we went with interlock roofing and would highly recommend this company to our family and friends. Thank you! From Steve and Mary”
11 detailed ratings · Read the full survey →Roof completed April 29, 2017
Mary and Steve B.
Palgrave, ON · 2017 · Roof from 2017
GuildQuality“I think you have a good product and the men are knowledgeable when it comes to installing but I hesitate because I wouldn't want to say to someone that they are great and then have them wait and wait. Some of the safety practices need to be addressed with the boards coming off the roof. There were high winds and if we had been in a city, that board could have went through someones house for sure.”
12 detailed ratings · Read the full survey →Roof completed April 28, 2017
“I am still waiting on my roof to be finished and it started in March.”
“It's the timeline and the fact the at there hasn't been a lot of communication with the person that is supposed to finish the top of the roof. I spoke with Tony and he said George would be back to finish the roof and it would be done Monday or Tuesday. It is now Thursday...We had an issue for the boards that were put down for the workers to climb up onto the roof - one of the boards fell off. It could have damaged the roof or hurt somebody.Jeremy came down and got the boards off the roof but left them because they were supposed to come back the next to finish the roof. The IBS system has to be finished being installed. George dropped off the supplies and then he had to leave that day due to weather. Then had to leave the following day because he didn't have enough supplies.”
“...with relation to what has been going on.”
“I don't think they expected the job to take this long by any stretch of the imagination. In November, Bob came out and said it would be 6-8 wks. Tony called in Dec and asked if we could wait until Spring so we waited and they started in the first part of March. They worked through some pretty crappy weather in March and I see this last little bit as a small job that needs to get done and whoever is responsible for making sure that it gets done just needs to bite the bullet and get it done.”
“I think you have a good product and the men are knowledgeable when it comes to installing but I hesitate because I wouldn't want to say to someone that they are great and then have them wait and wait.”
Kathleen B.
Saint Mary's, ON · 2017 · Roof from 2017
GuildQuality“I would rate this a 5. I can't think of anything.”
12 detailed ratings · Read the full survey →Roof completed April 24, 2017
“I would rate this a 5.”
“I would rate this a 5 because they were quicker then they were suppose to be.”
“I would rate this a 5.”
Daniel and Helene R.
Kemptville, ON · 2017 · Roof from 2017
GuildQuality“Should they have left a few shingles in case of possible damage? (ie removal of satellite dish in the future) Neighbors thought it looked nice, complimented the house, but the cost was the deciding factor for their other roofing choices. We like the finished look on our house. Thank You.”
12 detailed ratings · Read the full survey →Roof completed April 27, 2017
“A poorly repaired fix on soffeting (previously, as a raccoon entry preventative) was cleaned up and improved the area with more flashing.”
John and Jane M.
Kingston, ON · 2017 · Roof from 2017
GuildQuality“Just a couple of chimney flashing issues but they corrected it.”
12 detailed ratings · Read the full survey →Roof completed April 11, 2017
Bob V.
Napanee, ON · 2017 · Roof from 2017
GuildQuality“We have received many compliments from neighbors and people just walking by. We are very happy with our new Interlock roof and would certainly recommend one to anyone contemplating a re-roofing.”
12 detailed ratings · Read the full survey →Roof completed April 4, 2017
Francois Desaulniers and Julie C.
Ajax, ON · 2017 · Roof from 2017
GuildQuality“I was told there would be a final inspection but there was not. 95% was positive but I was waiting for the final inspection that was to be done within two weeks after installation but nothing happened.”
10 detailed ratings · Read the full survey →Roof completed March 17, 2017
Renzo and Jenny C.
Gores Landing, ON · 2017 · Roof from 2017
GuildQuality“I feel they could have improved on cleanliness but they were good. They cleaned up after themselves. There was still know on the ground and it was a warm day so it started to turn to mud. When they cut metal shavings the snow dries and you start to see metal. I would suggest putting tarps down to catch debris. Finding shingles is fine but nails and metal pieces are unsafe. The cleanliness area was the only issue. tI have security cameras and the entire construction was all video taped and all of their workers were very good about doing what they were there to do. They exceeded my expectation by completing the job in one day. They even took off my satellite dish and reinstalled it back quickly and accurately. I only went 10 minutes without cable so I was very impressed with their efficiency.maybe”
11 detailed ratings · Read the full survey →Roof completed March 21, 2017
“He was very nice but it took a long time to get him to my place.”
Pierre and Laurie C.
Carleton Place, ON · 2017 · Roof from 2017
GuildQuality“In the last four years, I have been getting junk mail from three different all metal roofing systems. That is what Interlock should do, because it took me 15 years to find you.”
4 detailed ratings · Read the full survey →Roof completed April 10, 2017
Shelley H.
Ottawa, ON · 2017
GuildQuality“I saw a home on my street that looked so striking; I knocked on the door to ask where they got their roof. The homeowner, Sebastian, said that he had researched for years to pick a roof that was a good fit for his family. He chose Interlock. I called Interlock and was contacted by a salesperson – John.”
Roof completed March 21, 2017
Wanda M.
Rosemont, ON · 2017 · Roof from 2017
“Initial contact to set up quote was not as good. Website doesn't seem to indicate an actual address that you can visit. Tony was great getting back to me promptly on email but Bob should get on email. Bob also got into a shouting altercation with my neighbor. Lifetime warranty for the product as described and sold to me is not the same as literature I received afterwards. Literature received after indicates that the lifetime warranty actually has a finite time and may not include the labor to replace and repair issues that may arise. Icy snow cleared off bushes crushed a mature bush. Not sure if it will be fine until later in the season when the bush will show damage if the bark peels off.”
See this roof ↗2 photos · Deep Charcoal Slate12 detailed ratings · Read the full survey →Roof completed January 9, 2017
Cory S.
Mississauga, ON · 2017 · Roof from 2017
GuildQuality“Not for a winter installation. The installers needed to be close by until the job was done. That way it could have been finished much sooner - maybe two weeks sooner.”
11 detailed ratings · Read the full survey →Roof completed February 14, 2017
“Not the installers. They didn't even answer their phone or my messages. It was very frustrating!”
“By going back and forth to Toronto, a lot of time was consumed by travel.It also meant that day when the weather was better here, the crew didn't show up. I had to call several time to ask why no one was here. They also had to work on some very bad weather days as the weather here is very different from the city. This caused a lot of delays and with the delays more work as the snow continued to fall. The crew did work hard when they were here.”
“The crew knew what they were doing and did a good job as far as I can tell. Time will tell.”
“The snow falls made it difficult to keep the site clean. A spring cleanup is needed and has been agreed to.”
“Tony tried to get the installers to keep in touch but that mostly didn't happen. They said they would be back the next day, didn't come, didn't call and couldn't be contacted. I had to get in touch with Tony every time.”
“See # 5 and # 10”
“Not for a winter installation.”
Donald Downer and Adrienne P.
Waubaushene, ON · 2017 · Roof from 2017
GuildQuality“They were very professional.”
11 detailed ratings · Read the full survey →Roof completed January 16, 2017
Pedrita L.
Ottawa, ON · 2017 · Roof from 2017
GuildQuality“One way Interlock Roofing could improve is the email address used for the salesperson. Dave Brown's email address isn't a company provided email address, and therefore it looks not very professional.”
11 detailed ratings · Read the full survey →Roof completed December 27, 2016
Monty Robillard and Gemma R.
Renfrew, ON · 2017 · Roof from 2016
GuildQuality“Tomas was awesome! Extremely hard worker. But for him to be just working alone made this a MUCH longer project than we could ever have imagined. We thought a week. Instead, a couple of months! I think maybe there should have been some indication of that made to us. Roof looks great!”
11 detailed ratings · Read the full survey →Roof completed January 31, 2017
“Workmanship is excellent. There is one spot that I would like to have a look at with Interlock staff. Problem already identified to John.”
“Same note as above.”
Kevin Hamlin and Michelle F.
Collingwood, ON · 2017 · Roof from 2017
GuildQuality“I have 1 person who is going to contact them. I first want to know what is the referral reward. The starting date and the project duration should have been more accurate estimates. A tarp should be put down under the work area to catch the nails.”
12 detailed ratings · Read the full survey →Roof completed October 31, 2016
“I had to wait for along time before they got back to me originally.”
“I was told by the salesperson that it would take 1 week with 4 guys. It took 4 weeks or more for the job to be completed.”
“I originally went with Interlock because of their high quality products.”
“I found a lot of nails on my driveway and property.”
“The salesperson should have known we needed more snow guards.”
“I am not satisfied with the snow guards.”
“It took 4 weeks instead of 1.”
“I have 1 person who is going to contact them. I first want to know what is the referral reward.”
Theodor and Maria M.
Greely, ON · 2017 · Roof from 2016
GuildQuality“The one issue that we had was in regards to the snow guards. When we first started dealing with the salesperson we raised the issue that we were concerned about snow sliding off of the roof , but he assured us that 15 guards was enough. My neighbor saw and said that he had major concerns as well, so we had another 15 guards installed, and after that paths around the house were buried under 5 feet of snow, we ordered another 32. I do not know why, but Gary was very reluctant to sell snow guards for some reason.”
12 detailed ratings · Read the full survey →Roof completed December 10, 2016
“The weather influenced the schedule.”
Lorne and Gail C.
Arnprior, ON · 2017 · Roof from 2016
GuildQuality“I was personally annoyed that Barry wasted so much time on telling us about the product we were already going to purchase.”
11 detailed ratings · Read the full survey →Roof completed October 19, 2016
Natasha Sams and Yacov P.
Nepean, ON · 2017 · Roof from 2016
GuildQuality“The start of the project was delayed and this meant that the work was being done primarily after winter weather began. As such, the weather caused numerous delays and the project took much longer to complete than anticipated. Also, there were a couple unusual features on the roof that I think the installation crew should have spoken to us about before tackling.”
12 detailed ratings · Read the full survey →Roof completed December 20, 2016
Chad R.
Ottawa, ON · 2017 · Roof from 2016
GuildQuality“Hire more experienced, professional crews certified to do installation of interlock materials. Provide documentaion to homeowners (WSIB, proof of insurance, interlock installer certificate). Have contractor present at worksite not just occasionally check in. Better oversight from Interlock to ensure customer satisfaction, resolution of issues. Ensure that crew has materials required so as not to delay completion. Improve clean up efforts daily and at the end of job, to ensure safety and security (metal debris is sharp and dangerous and we gave small children).”
12 detailed ratings · Read the full survey →Roof completed December 16, 2016
Agy and Kate D.
Ottawa, ON · 2017 · Roof from 2016
GuildQuality“Overall, very satisfied with the results of both quality of materials and workmanship. However, it took quite a while before we were contacted to when the work would take place. Installation of the roof took longer than planned, partly because of a limited work crew but also because of weather (obviously not under Interlock's control). End of day clean up was OK but many nails and metal bits remained on the yard and driveway.”
12 detailed ratings · Read the full survey →Roof completed November 29, 2016
Luc Nadon and Natasja D.
Embrum, ON · 2016 · Roof from 2016
GuildQuality“It took a little longer than I thought it would have.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed September 30, 2016
Dave B.
Barrie, ON · 2016 · Roof from 2016
GuildQuality“The proper placement of snowguards on every design of roofing styles should be considered. Quality of work needs improvement. The installer should have coordinated with the homeowner when he stripped the old shingles on some areas that lead to the exposure of the bare wood. This resulted to wavy appearance of the newly installed expensive alum roof. Stripped off shingles should have been replaced. Company In-house engineers should be knowledgeable on this situation and should have advised the installers the proper way of roof preparation prior to alum roof installation. Also, installers should be trained on how to install sidings properly.”
12 detailed ratings · Read the full survey →Roof completed November 23, 2016
Modesto and Corazon M.
Mississauga, ON · 2016 · Roof from 2016
GuildQuality“We are completely satisfied”
See this roof ↗1 photo · Black Slate12 detailed ratings · Read the full survey →Roof completed November 25, 2016
Tracey Spencer and Paul D.
Shelburne, ON · 2016
GuildQuality“I don't think there is much room for improvement. Interlock Roofing was excellent, and they did an excellent job.”
12 detailed ratings · Read the full survey →Roof completed November 28, 2016
Donna and Jim C.
Port Perry, ON · 2016
GuildQuality“Two things come to mind. 1) Provide customers with actual "scrap" samples to help with the choice of the shingle color. Brochures are a useful start but they are not enough to make a decision. 2) Interlock should remove and reuse their lawn signs at the end of a job. This would save Interlock money and it would save the customer from disposing of the sign.”
12 detailed ratings · Read the full survey →Roof completed November 7, 2016
Mark Zielinski and Pat S.
Oro Medonte, ON · 2016 · Roof from 2016
GuildQuality“Assuming we get a referral bonus....dinner, cash, etc.. Providing a second crew member. Not to speed up the project but simply to provide a safety net for the only worker on scene. Seems to be a bit of a 'working at heights' disaster waiting to happen. We have not yet received our warranty registration package.An additional survey should be mailed out 5, 10, 15, 20 years from now to ensure product longevity reviews.”
See this roof ↗3 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed November 15, 2016
“Was a small glitch on startup day - scheduled crew didn't show.”
“Only one installer Steve Prevost. Very satisfied with his workmanship”
“Had bathroom vents installed in the roof and was surprised to find they were made of plastic.”
“Happy with the results thus far - roof is barely 2 months old.”
“Had no issues apart from the startup glitch mentioned in #4.”
“Assuming we get a referral bonus....dinner, cash, etc..”
Tom and Kimberly W.
Burlington, ON · 2016 · Roof from 2016
GuildQuality“We didn't feel there was any need for improvement as we felt everything went accordingly.”
11 detailed ratings · Read the full survey →Roof completed December 6, 2016
Bill and Linda H.
Innisfil, ON · 2016
GuildQuality“I have already did so.”
10 detailed ratings · Read the full survey →Roof completed November 25, 2016
“I have already did so.”
Joss and Kathy C.
Barrie, ON · 2016 · Roof from 2016
GuildQuality“I think that the installers could be a bit more careful with the gutters guards and screens. Having said that the install on my roof looks fantastic. I'm very pleased with their work. I love my roof! I have had so many compliments on my new roof!”
12 detailed ratings · Read the full survey →Roof completed November 30, 2016
Lucie O.
Welland, ON · 2016 · Roof from 2016
GuildQuality“The timing and start date were the only things not complied with we were to have had the roof done after Sept 5th and they showed up 2 weeks later and the installer had been misinformed about the pitch and did not have enough help to do it and then apparently all the material was not here. They came back a week later and started but we were told Fedex lost the material so only half the roof was done . They finished the job on Oct 13th and it looks great! have had a lot of compliments.”
11 detailed ratings · Read the full survey →Roof completed October 13, 2016
Paul and Brenda M.
Kilworthy, ON · 2016 · Roof from 2016
GuildQuality“I need a solutions to the noise created by the rain on my front and back porch roofs. Please.”
12 detailed ratings · Read the full survey →Roof completed November 9, 2016
Chris and Michelle W.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“Finished project pictures maybe a drone”
10 detailed ratings · Read the full survey →Roof completed October 19, 2016
Sebastian and Marsha N.
Rosemont, ON · 2016 · Roof from 2016
GuildQuality“I've had some very favorable comments from people that have stopped by to look at the roof. It looks good, but you don't how effective it is yet. Interlock Roofing could have improved with the cleanup of the job site.”
12 detailed ratings · Read the full survey →Roof completed September 19, 2016
Foster Bill and Foster L.
Woodland Beach, ON · 2016
GuildQuality“They could have improved on the price.”
11 detailed ratings · Read the full survey →Roof completed September 19, 2016
Tim Bourrie and Sandy P.
Midland, ON · 2016
GuildQuality“Good morning Dave, As you probably know, Moses and Fred finished our installation on Sunday. We are very pleased with their work and our new roof. Moses mentioned that someone from Interlock would be stopping by to inspect their work this morning.”
Mark and P.
Oro Medonte, ON · 2016
GuildQuality“I think they did a really good job they way it was done.”
11 detailed ratings · Read the full survey →Roof completed October 8, 2016
Ivan J.
Kitchener, ON · 2016 · Roof from 2016
GuildQuality“Probably the price is a little b it high on average. Lower the price, and you may be more successful.”
12 detailed ratings · Read the full survey →Roof completed September 9, 2016
Virgil Iulian and Geanina P.
Vaughan, ON · 2016
GuildQuality“Liason between installer and supervisor. Sufficient snow guards were not shipped and customer had to resolve. Questions 1 and 2 should be revised. Brandon, not Ronald was our sales rep.Brandon was punctual and knowledgable. I would give him a 4 for each. He was a pleasure to deal with.”
8 detailed ratings · Read the full survey →Roof completed September 16, 2016
Liinda R.
Innisfil, ON · 2016 · Roof from 2016
GuildQuality“I think they could improve on the scheduling and making sure they do what the contract stated.”
12 detailed ratings · Read the full survey →Roof completed September 10, 2016
Mike B.
Sarnia, ON · 2016
GuildQuality“The roof originally was supposed to begin on Monday, Sept 12, 2016 but the job only started on Wednesday, Sept 14, 2016. We were under the impression that the roof would be finished by the weekend, but late Friday afternoon, we were told that it would only be finished the week after. One day, the workers had to stop early because they were waiting for supplies to be delivered that was only delivered the next day. In addition, the snow guards were installed and screwed on top of the roof contrary to the model installation diagram that was provided to us. We are concerned that this may be troublesome in the future. We had submitted these same comments along with our payment. No one has ever contacted us to discuss the issues that were indicated. We would appreciate if an Interlock professional would contact us.”
11 detailed ratings · Read the full survey →Roof completed September 28, 2016
Ray and Paulette P.
Cornwall, ON · 2016 · Roof from 2016
GuildQuality“Thank You”
12 detailed ratings · Read the full survey →Roof completed September 30, 2016
Michel L.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“As stated above in number four, final payment was not clear. Still unsure if a site inspection was completed when job had been completed by the installer.”
11 detailed ratings · Read the full survey →Roof completed September 30, 2016
“Some confusion when job was done as to how to pay final bill.”
Jean Paul and Evealena R.
Angus, ON · 2016 · Roof from 2016
GuildQuality“I would only suggest that a small garbage bin would have made the work faster, not having to do trips to the dump with the roofing material they removed as well as the scraps from the new roof. I love the my new roof and have already had many positive comments on it. :) Thank you.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2016
“I was very pleased with Alex and Jerry.”
Leslie C.
Huntsville, ON · 2016 · Roof from 2016
GuildQuality“We are satisfied with everything.”
12 detailed ratings · Read the full survey →Roof completed September 12, 2016
Ron and Bev F.
Finch, ON · 2016 · Roof from 2016
GuildQuality“I was concerned that the crew was only one person. If something happened no one would be there to respond. It was a safety concern that he did it by him self.”
11 detailed ratings · Read the full survey →Roof completed September 14, 2016
Lawrence G.
Barrie, ON · 2016
GuildQuality“Understanding that it is a weather dictated installation, however...A much more professional approach is still necessary by the installers considering the amount of money being invested by your customer.”
See this roof ↗3 photos · Tudor Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed June 30, 2016
William B.
Shelburne, ON · 2016
GuildQuality“I would, yes. Everyone works really good I must say.”
10 detailed ratings · Read the full survey →Roof completed July 26, 2016
“I liked him.”
“Yes, very.”
“Definitely!”
“Everyone likes it.”
“I would, yes.”
Erika H.
Norval, ON · 2016 · Roof from 2016
GuildQuality“Not much. Maybe inventory management. The work had to pause a few days, because the warehouse ran out of materials (that I had already bought), we they had to wait to re-stock for a few days. I am ok though, just surprised, that once a contract came into effect, no one placed a hold on total materials required for the job. Now I'd guess we will give it the test of time and tell mother nature, Bring it on! Time will judge the rest. Overall, very pleased. Thanks to the entire crew.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2016
Hamid Shirazi and Mitra A.
Richmond Hill, ON · 2016 · Roof from 2016
GuildQuality“They could have done better in the beginning. We got a notice saying that the payment was due. The local guys had not known about the job until I called them back. The starting part was where they dropped the ball a little bit.”
12 detailed ratings · Read the full survey →Roof completed August 16, 2016
“It was a little delayed right at the beginning. I think the order got delayed.”
Murray Pappin and Sylvie L.
Vars, ON · 2016 · Roof from 2016
GuildQuality“I think they fell short in the instillation and making sure all of the materials have been delivered before starting the job. I think they crew should only be focusing on one job at a time instead of multiple ones. It seems to cause stress on the installers and effect the quality of the workmanship.”
10 detailed ratings · Read the full survey →Roof completed August 18, 2016
James and Nicole L.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“How much happier can one person be with a roof? I am very pleased with it!”
12 detailed ratings · Read the full survey →Roof completed August 9, 2016
“I would give them a 5. I couldn't believe this crew, they were amazing!”
“There were none.”
Lawrie and Kathy D.
Arnprior, ON · 2016
GuildQuality“They did their job well, professionally, and quickly. The crew needs to come back to have snow hooks installed on the back patio. It was a good experience.”
11 detailed ratings · Read the full survey →Roof completed August 8, 2016
Sheri and Edward P.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“Honestly it was so well orchestrated and handled that you cant get any better. It was great from start to finish. I would give everything a 10 if I could and I am very picky. I was totally pleased and will definitely use you again. The roof just looks beautiful”
12 detailed ratings · Read the full survey →Roof completed September 8, 2016
“Love them, they are an amazing team.”
“It was so tidy.”
Mark and Heather M.
Ruthven, ON · 2016 · Roof from 2016
GuildQuality“It seemed a little confusing, because I had different sellers that came; it was confusing as to who was going to do it. I'm not sure if the installer knew what it was all going to entail. He exceeded my expectations of what one person could do. He worked liked a storm trooper here.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2016
Ken and Greg P.
Elmvale, ON · 2016 · Roof from 2016
GuildQuality“Everything was great.”
12 detailed ratings · Read the full survey →Roof completed July 13, 2016
Jeff and Lori B.
Whitby, ON · 2016 · Roof from 2016
GuildQuality“We ran out of material twice, they could have estimated the amount of material better.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2016
Hugh and Judy C.
Wolfe Island, ON · 2016
GuildQuality“Dear Interlock, My asphalt shingle roof was starting to curl and disintegrate after just ten years. Although I had considered metal the last time around, the cost seemed too high. This experience suddenly made it seem like the better choice. Barry arrived on June 16 and delivered a wonderful presentation on the merits of Interlock aluminum products.”
Roof completed August 30, 2016
All Interlock reviews on GuildQuality ↗Stephen
Ottawa, ON · 2016
GuildQuality“Our roof has been completed for about a month now and we're starting to feel settled in our new house. We are very happy with the results and the process taken to get there. First of all, the crew was great. I wouldn't hesitate to recommend these guys to anyone.”
Roof completed August 25, 2016
Greg and A.
Kemptville, ON · 2016
“Cleanup - found strips of cut shingles on top of the hedge and in the flower beds. Also a few pieces of cut aluminum, a possible hazard for small children. Also found pieces of cut shingle in the gutters, more problematic to clean up for an older person than material left on the ground. My view is that all flashing should have been replaced; just putting a lot of caulk over the old flashing around the electrical pole did not seem like the best plan. Barry indicated that two new vents would be installed on the garage roof. Although they were delivered, the crew simply replaced the existing vent and took the new vents away with them. This was a surprise which I did not discover until after they had departed. Neighbors have remarked that mine is now the best looking roof in the area and I am certainly pleased with the appearance. Noise during rain is about the same as with the asphalt shingles, although perhaps slightly higher pitched. It would have been helpful had the website indicated that there were different prices for some colors, since it was a surprise to find that the one I had selected before Barry's arrival was more expensive.”
11 detailed ratings · Read the full survey →Roof completed July 11, 2016
Stephen B.
Ottawa, ON · 2016
GuildQuality“Cleaning bits of material (nails, small bits of trimmed aluminum tiles)out of the eavestrough. We collected nails and small aluminum bits over the course of weeks after completion. We love the way our new roof looks. It's the jewel of the street- it really stands out. The snow guards look fabulous and add additional architectural detail and safety features. The difference between the old shingles and the new slate tile is dramatic, not just from a cosmetic perspective. We used to find pieces of shingle grains all over our concrete after a rainfall. Thanks to InterLock we have a beautiful, solid , strong roof that will stand the test of time and all weather conditions and never flake or wear off; true to the lifetime warranty.The color and texture are simply gorgeous. We can smile now in any weather knowing we don't have to worry about all the issues we had with regular shingles.”
9 detailed ratings · Read the full survey →Roof completed July 12, 2016
Robert McCann and Vicki S.
Brampton, ON · 2016 · Roof from 2016
GuildQuality“Some initial delay in communicating to us the final price quote, but this didn't hold things up. Minor issue but there was a math error on the original invoice, which eventually got sorted out. Generally pretty happy with the work done, and anticipate completing the remaining area above the garage in the next year or two based on the current pricing structure.”
12 detailed ratings · Read the full survey →Roof completed July 12, 2016
Greg S.
Almonte, ON · 2016 · Roof from 2016
GuildQuality“I was very happy with the entire project, but the salesperson was a little pushy and a bit arrogant. I am very happy overall.”
See this roof ↗3 photos · Colonial Brown Cedar Shingle12 detailed ratings · Read the full survey →Roof completed July 19, 2016
Macit C.
Mississauga, ON · 2016
GuildQuality“Improvement on the project could have been made by keeping the roofing nails out of the driveway.”
11 detailed ratings · Read the full survey →Roof completed July 15, 2016
“My wife got a flat tire with a roofing nail and then found 3 or 4 others in the driveway.”
Kris Rorabeck and Terry M.
Cornwall, ON · 2016 · Roof from 2016
GuildQuality“The only complaint that I have is that I had to do a little bit of the cleanup.”
12 detailed ratings · Read the full survey →Roof completed May 2, 2016
Kenneth R.
Richmond, ON · 2016 · Roof from 2016
GuildQuality“My husband is the one who wanted it and my husband likes the look of it.”
12 detailed ratings · Read the full survey →Roof completed June 30, 2016
Clark and Barbara T.
Belleville, ON · 2016 · Roof from 2016
GuildQuality“My comments are for your internal use only and are not intended to be used for advertising or public dissemination. We expect that our privacy will be maintained and our names not be used for promotional purposes. Thank you.”
11 detailed ratings · Read the full survey →Roof completed July 31, 2016
Erwin and Rachel M.
Saint Mary's, ON · 2016 · Roof from 2016
GuildQuality“I really love my roof.”
12 detailed ratings · Read the full survey →Roof completed July 25, 2016
Rich and Carol P.
Oilsprings, ON · 2016 · Roof from 2016
GuildQuality“Never started job when said they were You never started work when you said , we had contractors starting interior and we had to tarp roofs to protect work bring done. It cost me $350 in tarps and 2 guys 3 hrs at my expense”
12 detailed ratings · Read the full survey →Roof completed July 18, 2016
Stuart and Clarence D.
Amhurstburg, ON · 2016 · Roof from 2016
GuildQuality“No need to leave the sign about new roof in an area like ours that is a dead-end road in the country and has little traffic.”
12 detailed ratings · Read the full survey →Roof completed July 13, 2016
Jacqueline Wakefield and Judy M.
Tobermory, ON · 2016 · Roof from 2016
GuildQuality“They could have let us know that they were going to work on a Saturday and a Sunday. That Sunday was the one day that out whole neighborhood has off. They didn't communicate that they were coming earlier. They were two weeks early. I had to contact them to find out what was going on. I am very pleased with it and it looks very good.”
12 detailed ratings · Read the full survey →Roof completed July 13, 2016
“They came earlier and didn't get a hold of me.”
Lori S.
Brampton, ON · 2016 · Roof from 2016
GuildQuality“They fell short in the communication between installer and sales, as well as, the clean up of the job site and timeliness during the install.”
12 detailed ratings · Read the full survey →Roof completed July 9, 2016
“I am still missing snow guards that they never followed up on.”
Jeff B.
Alliston, ON · 2016 · Roof from 2016
GuildQuality“Their product is okay, but the installation part and their installation people need to improve tremendously. I was very disappointed in the initial crew due to one member doing a terrible job. They should be more straightforward with their installation procedures and the people they hire to do the job.”
12 detailed ratings · Read the full survey →Roof completed July 7, 2016
“They took almost 4 weeks to finish the roof and various things they did on the roof were subpar until the installation manager came out for them to redo it. One guy I refused to let back on the job site because his workmanship was terrible.”
“I was really disappointed when they first came out and one of the crew was just terrible. They should have done much better work from the beginning.”
“Some of the roof still has issues with the starter strip.”
“I have yet to hear back on my issue with the starter strip.”
George and Cheryl C.
Lucan, ON · 2016 · Roof from 2016
GuildQuality“I guess the timeline was close but they still respected the timeline forecasted. Aside from that everything was good. We are very satisfied with the work and product. We also like that they kept true to their word on the pricing of the product.”
11 detailed ratings · Read the full survey →Roof completed July 5, 2016
“He was a little late.”
Patrick and Anjou D.
Vars, ON · 2016 · Roof from 2016
GuildQuality“I would also recognize John because he was able to move up the schedule on the installation of my roof. I ended up getting a leak in my roof so they moved up the schedule to get the work done.”
11 detailed ratings · Read the full survey →Roof completed July 5, 2016
“There wasn't a lot of communication but when there was something going on they did get back to me.”
“I can't get on the roof but I am confident that it is good.”
Kimberly Rowe and Iwan J.
Markham, ON · 2016 · Roof from 2016
GuildQuality“In reference to question 13......The delivery truck showed up, no advance phone call or email. I called Tony Lupton and was told "it will be about two weeks" until installation starts, and, it was two weeks to the day from delivery until the day the installer contacted me. The only change I would make is less time between delivery and install start. If possible, no more than a few days. Not a big issue, just one that I think could be improved a bit”
See this roof ↗1 photo · Black Slate11 detailed ratings · Read the full survey →Roof completed July 4, 2016
Wayne T.
Mississauga, ON · 2016 · Roof from 2016
GuildQuality“More cleanup of the area once the job was completed.”
12 detailed ratings · Read the full survey →Roof completed July 4, 2016
Patrick Conroy and Hilliary J.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“n/a”
11 detailed ratings · Read the full survey →Roof completed June 30, 2016
Don and Cerrise B.
Tiny, ON · 2016 · Roof from 2016
GuildQuality“I can't fault much in the process from the sales team to the installers were all very easy to deal with and kept us informed of their schedule and answered any questions professionally.”
See this roof ↗2 photos · Deep Charcoal Slate11 detailed ratings · Read the full survey →Roof completed June 27, 2016
“Bob was very easy to deal with and made time to meet our schedule in the evening and weekend.”
“Staff on the project were very easy to deal with and professional.”
Ben Morris and Melissa C.
Milton, ON · 2016 · Roof from 2016
GuildQuality“yes for sure Referrals by Ron should be better organized. He gave us lots of time to make a final decision which was great but we had no referrals to check. Your product has been delivered in many location throughout Ontario and it should be mapped for the sales reps by areas weather they did the sale or not. Each customer could agree or not to be contacted as a referral or not. I think i have said enough. We love our new roof and the experience overall was pretty good. Side note on the warranty. We haven't received it yet.”
12 detailed ratings · Read the full survey →Roof completed June 22, 2016
“Our contact in Toronto that arranged the delivery of the supplies was fine but didn't return my call to finalize the booking of the contractor. I texted Ron and he told me that Tony would call the following week which he didn't but the contractor call me leaving a voicemail stating that he was coming with his crew the following morning and when i had a chance to call him later that day it was to late to change the booking.”
“I tried three time to email the company but had them return as the domain didn't work. My booking for contractor was not dealt correctly.”
“i was told by Ron that there was no caulking used for the job. When the material arrived there were four tubes. I asked my contractor what they were for and he told me it was for the roof vents only but when the job was finished after the crew left I noticed the plumbing vents have large globs of silicon on the tiles that where cut to go around the vent. I don't believe there is 50yr warrantied silicon on the market that can be exposed to direct sunlight and all other elements.”
“I asked about the pattern of using the shingle tiles in groups of three rows. i'm not the normal person that doesn't miss the small details. The way the tiles were installed were clearly noticeable of groups of three which is not what i believe should be the way it should be installed. The way it was installed they never used the alinement holes to keep the rows in a proper pattern. i was told that my contractor was the best in the area. Don't get me wrong they did a good job but i wanted to be here to go over these details. The 15 hours of a four man crew was very quick but the time to insure the pattern was followed was what i think should have been considered. My neighbors don't see what i do, so I'm very happy with the job overall.”
“yes for sure”
Rick and Melinda T.
Kingston, ON · 2016 · Roof from 2016
GuildQuality“Because of the way the installation went sideways I'm not sure, but I would totally recommend their product. I'm comfortable that my roof will not fly off tomorrow, or even after I'm around. The communication between the office and the customer could be improved. It would be nice if they would have just let us know what was going on and that they were recognizing what was going on. With that said, I'm an easy going guy so I wasn't that bothered by it but there are some people out there who would totally lose their mind about that. It just would have been nice to have received more communication. That would be a good thing to do.”
See this roof ↗4 photos · Black Slate11 detailed ratings · Read the full survey →Roof completed June 22, 2016
“They told us early on that the roof would be done before Christmas. Then they said it would be between Christmas and New Years. Then they did not get started until January. Then we did not hear from the provider ever after that. The roof took two weeks to install and was not done until June. There was an extensive 4 month period that it took to get the roof.”
“There was one guy and he took some time but he was very professional, polite, and clean. I would say a 2.5 or a 3. There were some days when he said he would show up but did not.”
“I give that a 3.5.”
“I never had problems with the installer.”
Andrew and Patricia H.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“When we signed up for another company for another service, they didn't come through. With these guys, they were consistent, and showed up as soon as they could, so I am very happy.”
11 detailed ratings · Read the full survey →Roof completed June 22, 2016
“I was very impressed with them. They were really good guys.”
“They communicated with my husband more.”
Walter and Andrea V.
Nestleton Station, ON · 2016 · Roof from 2016
GuildQuality“I would recommend them but as soon as they see my roof they will not use them. They could have leveled the roof. They told me that the boss tells them to use a rope to level it and they didn't tell them to do it for my house. They could have done a way better job for the money that I paid.”
12 detailed ratings · Read the full survey →Roof completed June 21, 2016
“The job was done right but since they did not level the roof I have warped spots all in it.”
“I am not happy with my results. The job was done right but since they did not level the roof I have warped spots all in it.”
“I would recommend them but as soon as they see my roof they will not use them.”
Nino and Darlene M.
Leamington, ON · 2016 · Roof from 2016
GuildQuality“The only thing was we had one guy working on the roof, and he did an excellent job, but it did take longer. Ted did explain it could take up to two weeks and he was accurate.”
12 detailed ratings · Read the full survey →Roof completed June 16, 2016
George and Sharon D.
Oakville, ON · 2016 · Roof from 2016
GuildQuality“Probably just bad luck but the project was delayed 1 day due to failure to ship some key parts.”
See this roof ↗3 photos · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed June 13, 2016
“Subject to review in the longer term”
“Subject to review in the longer term”
“Subject to review in the longer term”
“Subject to review in the longer term”
John and Rosalie D.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“I'd love to recommend Interlock to friends...but only a select few could afford this kind of roof. I'm happy with roof venting created on my roof, and am curious to see how much cooler it will be on my 2nd floor this summer. Interlock could perhaps improve on the warranty aspect of their roofs. Why not have a permanent warranty, despite sale of home...easily transferrable multiple times?This type of roofing is such a large monetary investment, more assurances in the warranty, and longevity of Interlock itself may make potential customers feel safer in spending $50k-100k on this type of roof. Send potential customers my way if you'd like to showcase my roof to them. I'll happily discuss with interested buyers.”
See this roof ↗3 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed June 13, 2016
“Once he finally came out, Angelo was punctual, and a pleasure to deal with.”
“I was very happy that the installers were able to work with my solar panel installer to get solar brackets installed and flashed around properly to keep Interlock warranty intact.”
“Should probably include a gutter cleaning with this top notch roofing. Lots of little razor sharp pieces of aluminum left in gutters, and some on the lawn after job completed. I have small children and I'd hate for them to get to cut on these.”
“I'd love to recommend Interlock to friends...but only a select few could afford this kind of roof. I'm happy with roof venting created on my roof, and am curious to see how much cooler it will be on my 2nd floor this summer.”
Rino and Cathy A.
Woodbridge, ON · 2016 · Roof from 2016
GuildQuality“The only thing was that I am still finding metal and nails, their cleanup was towards the end of the day. I just hope I don't get a flat tire, they could be a bit more thorough.”
12 detailed ratings · Read the full survey →Roof completed June 11, 2016
“There was a shipping issue so it didn't happen until later than I was expecting.”
Darci L.
Miller Lake, ON · 2016 · Roof from 2016
GuildQuality“I think they could have improved on cleaning up at the end of the day. It is still relatively new. Long term, we will see how things go.”
11 detailed ratings · Read the full survey →Roof completed June 11, 2016
Randy and Nadine Van Der S.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“The price is expensive.”
12 detailed ratings · Read the full survey →Roof completed June 11, 2016
Jim and Margorie M.
Oro Medonte, ON · 2016 · Roof from 2016
GuildQuality“It was a little long because there was only one person working on it. If they would have had more people they could have finished the work quicker. Overall, very good job and we are happy with the roof.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2016
Jeremy and Bo F.
Aurora, ON · 2016 · Roof from 2016
GuildQuality“The telephone service could be improved. I had to call Dave Brown to get someone to call me back They still have their sign on my lawn. They were recommended to me and I had other estimates. They were the best. They were knowledgeable.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2016
“I had to a call a few times and did not get a person. You had to leave a message and wait for them to call you back.”
“They had to come back a week later to finish. They ran out of tiles. It was not a problem.”
Tom and Darlene W.
Elginburg, ON · 2016 · Roof from 2016
GuildQuality“I think that the instillation date could be a little more firm.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2016
“They were about a month late starting the project.”
Jim and Heidi M.
Ottawa, ON · 2016 · Roof from 2015
GuildQuality“Interlock Roofing is the best company that I have ever used. They made me very happy and I would recommend them to anyone. The workers are the best that I have ever had and are just great and hard working people. They did an excellent and I actually miss them.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2016
Ivan and Dorothy G.
Mississauga, ON · 2016 · Roof from 2016
GuildQuality“I would give this a 4, but I did not care for the installer. The installer represents the company. I was disappointed with the delivery of the material; it was not complete. The installers should tell the truth. Interlock Roofing should check into their staff.”
12 detailed ratings · Read the full survey →Roof completed June 8, 2016
“They are here to fix something.”
“The project was completed to their satisfaction, but it was not completed to my satisfaction. They had to come back today to address an issue.”
“My neighbors complained that the Interlock Roofing installers left things in their yards.”
“The installer had to come back today to fix something. I do not know why they did not do it right the first time.”
“I would give this a 4, but I did not care for the installer. The installer represents the company.”
Robert G.
Orleans, ON · 2016 · Roof from 2016
GuildQuality“I don't think there are any, everything was great. It would have been nice if they had left a sample of the roofing materials so we could show people so they could touch and see it. That would have made a difference, just one tile.”
11 detailed ratings · Read the full survey →Roof completed June 8, 2016
Paul and Nicole H.
Kingston, ON · 2016 · Roof from 2016
GuildQuality“I think everything went well.”
11 detailed ratings · Read the full survey →Roof completed June 2, 2016
Jon and Erin C.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“We really like the workmanship and the look of the metal roof. I was not aware that the roofing will take up to 3 weeks to complete depending on weather conditions. It made no difference to us as the Bob (installer) did not interrupt our routine. Communication of the installation schedule/time will be great. We had a call that the materials arrived and that someone will contact us about installation. We did not receive a follow up call on the install for months after the material arrived.”
See this roof ↗2 photos · Tudor Brown Cedar Shingle11 detailed ratings · Read the full survey →Roof completed May 13, 2016
“Bob was very diligent.”
Judy Kwan and Zeke L.
Mississauga, ON · 2016 · Roof from 2016
GuildQuality“They might have a way to take a few minutes to review progress with the client every few days. A scheduled progress report would be good. We have had comments from family about how good it looks.”
11 detailed ratings · Read the full survey →Roof completed May 9, 2016
Jim and Linda F.
Inverary, ON · 2016 · Roof from 2016
GuildQuality“I will refer anyone to Interlock.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2016
Claude and Carolyn M.
Lakefield, ON · 2016 · Roof from 2016
GuildQuality“It happened really fast. I thought is was to early but it worked out fine. They should follow up in a few years to see if it is holding up!”
12 detailed ratings · Read the full survey →Roof completed May 9, 2016
Harry and Barbara D.
Acton, ON · 2016 · Roof from 2016
GuildQuality“The workmanship was good, but only one person showed up and it took a week. I thought they would have had a crew to do the work and that they would finish it sooner.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2016
Richard F.
Wasage Beach, ON · 2016 · Roof from 2016
GuildQuality“They should have communicated with us when there was no work being done. They said they would take the sign away in my hard, but it is still there.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2016
“We started in September, and they didn't finish until last week.”
Richard and Jennifer S.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“We will know better as the years go by.”
12 detailed ratings · Read the full survey →Roof completed May 9, 2016
Jim/Janett Papple and Papple Farm L.
Seaforth, ON · 2016 · Roof from 2016
GuildQuality“They could have improved on referring me to a structural person. It would be nice if they could fix my structural problem or could refer me to someone that could. If they did that I would be completely satisfied. It was great.”
12 detailed ratings · Read the full survey →Roof completed April 20, 2016
Vidya Ramlakhan-Yan and Ian Y.
Markham, ON · 2016 · Roof from 2016
GuildQuality“None. Every step of the process was very professional, and friendly. Very happy with the roof and how quickly it was done when I commited to doing the roof.”
11 detailed ratings · Read the full survey →Roof completed April 16, 2016
Rino and Daniela Z.
Nepean, ON · 2016 · Roof from 2016
GuildQuality“We have recommended them already to several friends.”
12 detailed ratings · Read the full survey →Roof completed April 14, 2016
“They were above a 4!”
“They were above a 4!”
“We have recommended them already to several friends.”
Billie Jo and Terry M.
Newbury, ON · 2016 · Roof from 2016
GuildQuality“There was an issue with materials flying off the roof, on a windy day. The issue was resolved.”
12 detailed ratings · Read the full survey →Roof completed April 13, 2016
Grant Philip and Sarah D.
Saint Catherines, ON · 2016 · Roof from 2016
GuildQuality“Keeping to the original timelines, and for winter jobs communicating when to expect workers. This is important since working every day is not feasible at that time of year. Keeping access clear to the backyard for the workers meant keeping the snow cleared to the back yard and through the fence gate from the beginning of winter when the work was slated to start until late February. I would like to hold off on additional comments until we have more experience with our new roof and it's qualities.”
12 detailed ratings · Read the full survey →Roof completed April 6, 2016
Martin and Tasha Q.
Arnprior, ON · 2016 · Roof from 2016
GuildQuality“Everything was dependant upon weather. I'm still waiting for somebody to give me a call because they didn't put up all the roof guards. They were going to send a crew back to put up snow guards. They didn't put up snow guards where they should have because they didn't put the dots on the map. They're supposed to come back out but I haven't heard from them. Everyone comments that the roof is beautiful.”
12 detailed ratings · Read the full survey →Roof completed April 5, 2016
“There was no schedule.”
Ray and Sue A.
Comber, ON · 2016 · Roof from 2016
GuildQuality“Everything was very well done. I was very impressed with the quality of the service and product. I like that Dave did not push the sale and he worked on our time frame. That was appreciated because we had some other competitors that were pressuring us.”
11 detailed ratings · Read the full survey →Roof completed March 31, 2016
Sylvie Darde and Richard M.
Clarence-Rockland, ON · 2016 · Roof from 2016
GuildQuality“Loving the roof. Sorry, it had to take a lot of your emails, but I'm really happy it is done. John (never got his last name) from Cornwall was great and had a great crew with him. They did an amazing job and was a pleasure to see their work on my house. Thank Dave Brown for me too, both his visits were pleasant and fun. I learned a lot from him, and we had great conversations, and without him, I would not have gotten my roof done. And also a thank you to you too. That long first conversation I had with you at the home show went a long way in my decision in going with an aluminum roof and with your company. Thanks, and I hope I never have to think about my roof again.”
Roof completed March 30, 2016
Rino Z.
Ottawa, ON · 2016 · Roof from 2016
“We wanted a ridge vent and couldn't get one of those.”
12 detailed ratings · Read the full survey →Roof completed March 28, 2016
Kirk and Annette R.
Caledon Village, ON · 2016 · Roof from 2016
GuildQuality“It would be nice if you would do eaves troughs also.”
11 detailed ratings · Read the full survey →Roof completed March 28, 2016
Melanie B.
Hamilton, ON · 2016 · Roof from 2016
GuildQuality“I would but I think interlock roofing should fix some problems. The quality of the roof is okay but some things need more improvement in and doing the job professionally.”
9 detailed ratings · Read the full survey →Roof completed March 28, 2016
Hai H.
Waterloo, ON · 2016 · Roof from 2016
GuildQuality“Nothing at the moment. "Thank You" just does not seem adequate enough to convey how we feel about the keynote presentation you gave on your product Interlock® Lifetime Roofing. Angelo, you have excellent knowledge of the product that you represent. We are very happy with the Lifetime Limited Warranty, Energy Efficient, Low Maintenance, Lightweight, Durability, and the extra protection on the coating. The installation crew was great, and the job site was kept clean every day.”
7 detailed ratings · Read the full survey →Roof completed March 26, 2016
Jennette Lavery and Leslie L.
Newmarket, ON · 2016 · Roof from 2016
GuildQuality“The job was done in the winter, but it went really smooth. They adhered to safety, quality, and installation. The job was done very well and I am happy with them.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed March 25, 2016
Alan Q.
Markham, ON · 2016 · Roof from 2016
GuildQuality“Whenever they have a delay, they should communicate. Most people understand delays but they don't understand miscommunication. It was a communication thing. They could have communicated a little more. Things do change, that is the way life is. But they have to communicate those things.”
12 detailed ratings · Read the full survey →Roof completed March 25, 2016
Glen and Laurel B.
Vankleek Hill, ON · 2016 · Roof from 2016
GuildQuality“Hi Dave, Just a quick word to let you know the roof is completed. We could not see much when we got in at 2340 on Saturday, but we got a great look at it the next day. It looks simply great, and Sylvie is very happy with her choice of the pattern of the new shingles.”
Roof completed March 22, 2016
Richard M.
Rockland, ON · 2016 · Roof from 2016
“I think Interlock Roofing can improve on their communication.”
1 detailed ratings · Read the full survey →Roof completed February 6, 2016
Barbara C.
Ingleside, ON · 2016 · Roof from 2016
GuildQuality“Communication prior to starting. I was told of all these various people (coordinator and foreman) will be calling me but I only received a call after I inquired to the sales rep as to why nobody has called me or started my roof which was 3 weeks over due.I also wish I was informed more of the safety features (snow guards) and the importance of having them up around the house. With the sales rep knowledge and expertise I would hope that they would have noticed how close the one side of my house is to my neighbor and informed us earlier. We would have had them put on right away. Unfortunately we didn't and we're now hoping to get them added on after numerous complaints from our neighbor. We're a little disappointed that snow guards were not recommended to be put on the south side of our house, especially with the close proximity of our neighbor. The snow is continuously falling and hitting the side of his house and he continues to be concerned about his house foundation and windows. This is causing us unnecessary grief and we feel it could have been prevented by the numerous interlock staff that visited our site.”
12 detailed ratings · Read the full survey →Roof completed January 6, 2016
“He was knowledgeable, however we now need to add more snow guards on the back end of our house.”
“The crew definitely kept me in formed, however I was told when I signed that the Jen the coordinator would call me.”
“Our eaves-trough received a gash in it from the grinder.”
“The time of year was very difficult for the crew.”
“We were told 2 to 9 weeks, however it took a phone call from me at week 12.”
Roman and Adele S.
Kanata, ON · 2016 · Roof from 2016
GuildQuality“Better communication regarding install and completion dates. Product was installed 2 months beyond our contracted date and weather was not a determining factor. I have not thoroughly inspected the install but from what I see it looks very nice. Considering the premium cost I was hoping the entire process would have been more regimented. No feedback calls regarding install date which prompted me to question our contract and the professionalism of InterLock. The install was also performed in a manner which would not convey a premium service. One installer working sporadically over several weeks was daunting. Our annual vacation plans were cancelled this year due to this roofing install. Contracted dates should have some significance?”
11 detailed ratings · Read the full survey →Roof completed January 7, 2016
Kenneth and Wendy R.
Quinte West, ON · 2016 · Roof from 2016
GuildQuality“Communication.”
12 detailed ratings · Read the full survey →Roof completed January 13, 2016
“The agreed upon time was by Nov 2015 and it didn't get installed until Jan 2016.”
Marc and Jo-Anne B.
Cornwall, ON · 2016 · Roof from 2016
GuildQuality“Everything went well. I will definitely recommend Interlock Roofing to others.”
12 detailed ratings · Read the full survey →Roof completed January 19, 2016
Reg and Olivia C.
Harrow, ON · 2016 · Roof from 2016
GuildQuality“Nothing they were very accommodating to my time frame.”
12 detailed ratings · Read the full survey →Roof completed January 11, 2016
Lloyd Segal and LJS I.
Lefroy, ON · 2016 · Roof from 2016
GuildQuality“The sales people were awesome. They answered any questions that we asked with specifics and were on time.”
11 detailed ratings · Read the full survey →Roof completed January 28, 2016
Ray and Penny E.
Inverary, ON · 2016 · Roof from 2016
GuildQuality“I'll be able to look at the roof a lot better when it is spring.”
1 detailed ratings · Read the full survey →Roof completed January 25, 2016
George and Phillis C.
Johnstown, ON · 2016 · Roof from 2016
GuildQuality“They could have managed the timing better. It could have been earlier. It was ordered in September and finished after New Years. They said that they would come back in the Spring and hopefully they do so.”
10 detailed ratings · Read the full survey →Roof completed January 11, 2016
Sonya B.
Ottawa, ON · 2016 · Roof from 2016
GuildQuality“I think better communication between the crew and the customers would be good.”
12 detailed ratings · Read the full survey →Roof completed November 12, 2015
Tom Tetzlaff and Barb G.
Leamington, ON · 2016 · Roof from 2015
GuildQuality“They could've improved on the initial customer contact.”
11 detailed ratings · Read the full survey →Roof completed November 5, 2015
“It took about 4 or 5 phone calls to establish a contact with the salesperson.”
“I wasn't really there during the renovation.”
“I can't comment on that.”
Kevin and Pam M.
Cambridge, ON · 2016 · Roof from 2015
GuildQuality“They stayed an extra day and took their time to finish the job correctly. They could have warned me that the skylight was going to break from snow. I need someone to fix my skylight an about a month (whenever my order comes in). Someone just needs to come out and install it because I'm ordering a skylight. I need some diverters of some sort to block ice from the skylight.”
11 detailed ratings · Read the full survey →Roof completed November 7, 2015
“I had some surprises. I didn't know the skylight they installed broke the first time the snow came down.”
“I didn't know the skylight they installed broke the first time the snow came down.”
“They stayed an extra day and took their time to finish the job correctly.”
David and Josette E.
Carp, ON · 2016 · Roof from 2015
GuildQuality“Interlock Roofing could have improved by being more knowledgeable in the way of putting the snow guards in the front of the house. I have experienced some issues with the snow coming down quite fast. To that extreme, I said to them that maybe it wasn't necessary to put that many, but they should have told me I would need it. There is now a lot of snow coming all at once. I am discovering now that we have had very flexible weather conditions. Yesterday it was quite warm, and everything is coming down really fast. I don't want my plants to be ruined. Other than the snow guards, I am very pleased with the workmanship they have done.”
See this roof ↗4 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed December 20, 2015
“I would rate this statement a 3.5.”
“I would rate this statement a 3.5.”
“I would rate this statement a 3.5.”
“I would rate this statement a 3.5.”
“I would rate this statement a 3.5.”
Scott and Martha S.
Barrie, ON · 2016 · Roof from 2015
GuildQuality“Interlock did not return my initial phone call. Only after I called again (approximately 1 week later) did I receive a return call.”
11 detailed ratings · Read the full survey →Roof completed December 17, 2015
“Workers nice and very courteous.”
“Some debris was left (small pieces of vapour barrier, nails, etc.) in the eave trough.”
“Finished ahead of schedule.”
Rick and Heather R.
Waterford, ON · 2016 · Roof from 2015
GuildQuality“When they delivered the materials, the driver decided to reverse the delivery order and he didn't come to me until 4pm.”
12 detailed ratings · Read the full survey →Roof completed December 30, 2015
John W.
Bond Head, ON · 2016 · Roof from 2015
GuildQuality“I am completely satisfied, can not think of anything at this moment.”
12 detailed ratings · Read the full survey →Roof completed December 15, 2015
Tadeusz Jawor and Krystyna L.
Metcalfe, ON · 2016 · Roof from 2015
GuildQuality“Bob told me that they were going to send someone to take pictures.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed November 20, 2015
Ed and Annie T.
Ajax, ON · 2016 · Roof from 2015
GuildQuality“I will rate once I have had a chance to reach out to them. The crew was very professional.”
See this roof ↗1 photo · Tile Red Cedar Shingle1 detailed ratings · Read the full survey →Roof completed December 5, 2015
Fadi and Mrs. S.
Mississauga, ON · 2016 · Roof from 2015
GuildQuality“They could have improved on their reliability of timelines. Accounts receivable could be more courteous.”
12 detailed ratings · Read the full survey →Roof completed November 26, 2015
Craig Jackson and Nancy S.
Conestoga, ON · 2016 · Roof from 2015
GuildQuality“There wasn't anything that I thought Interlock Roofing could have done better. They did an excellent job.”
12 detailed ratings · Read the full survey →Roof completed December 6, 2015
“We only had one installer and his name is George. He is highly professional. He is a phenomenal worker and person. He was very nice to deal with.”
“We haven't had any problems. However, they responded to all our questions very quickly.”
Dave Antle and Ann M.
Magnetawan, ON · 2016 · Roof from 2015
GuildQuality“I had my material delivered in September but the project never started until Late November/Early December and I had to call to inquire on a start date. I did get 1 call apologizing for the delay in start date of the project. I was never given a potential start date upon receiving the material. Dave was great, he came out to the house twice, answered any and all questions and seemed very knowledgeable about his product. The only issue, and it wasn't an issue for us, but the only issue was the scheduling of the installation. We made our down payment back in July/August, the material showed up in early September and the installation began in late November. It wasn't a big deal for us but it could be a big deal to others. I am very happy with the product, the installation crew and the no pressure sales cycle. Would recommend Interlock to anyone looking for a new roof.”
11 detailed ratings · Read the full survey →Roof completed December 14, 2015
Blair and Karen G.
North Gower, ON · 2016 · Roof from 2015
GuildQuality“They need to improve their communication and quoting processes. The salesman Angelo was good. He was caught in between having a bad quote and trying to please me. He tried to make it better. I feel like they gave me a lot quote to get the job and then added more on in the end.”
12 detailed ratings · Read the full survey →Roof completed December 17, 2015
“The crew didn't come some of the days I expected them to be here based on what we agreed to. It would be days before a response from the office after calling in.”
“Original quote was 6-8 weeks, but it took 9-10 weeks before they started.”
Don and Mona C.
Freelton, ON · 2016 · Roof from 2015
GuildQuality“There should have been better communication about scheduling the project. We had to reorder the product because what was ordered was not the original product that we order. There should have been representation from the company there when the project started.”
12 detailed ratings · Read the full survey →Roof completed October 21, 2015
Mike and Karen C.
Orillia, ON · 2016 · Roof from 2015
GuildQuality“none great job and product we are very happy with our roof”
11 detailed ratings · Read the full survey →Roof completed January 6, 2016
“extremely”
Enrico T.
Brampton, ON · 2016 · Roof from 2015
GuildQuality“Job started a month later than originally estimated and promised, however it turned out well due to the mild fall weather.”
7 detailed ratings · Read the full survey →Roof completed December 14, 2015
Ryan and Beverley C.
Maidstone, ON · 2016 · Roof from 2015
GuildQuality“Better communication about start date would have been appreciated.Better cleanup would have been greatly appreciated. So far so good.We're really happy with the great looking roof.”
10 detailed ratings · Read the full survey →Roof completed November 13, 2015
“While most of the clean up was done, there was quite a bit of sharp metal debris left over.”
Carmen Cheung and Steve S.
Ottawa, ON · 2015 · Roof from 2015
GuildQuality“I think they could have improved on job safety.”
See this roof ↗2 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed November 30, 2015
Alan C.
Shelburne, ON · 2015 · Roof from 2015
GuildQuality“on short notice, Interlock Roofing personnel were able to provide quality service. Their service is much appreciated. I have no suggestions at this time.”
12 detailed ratings · Read the full survey →Roof completed November 20, 2015
Sharon T.
Erin, ON · 2015 · Roof from 2015
GuildQuality“They could have done it a little quicker if they had an additional person on the crew. I also think that they could have had the job done sooner if they had started earlier in the day and worked a full day.”
11 detailed ratings · Read the full survey →Roof completed November 4, 2015
“It took me a while to get a hold of someone.”
Rainer and Jean R.
Burlington, ON · 2015 · Roof from 2015
GuildQuality“Delivery of material had my name and courier called me , would not deliver without myself present.”
1 detailed ratings · Read the full survey →Roof completed November 15, 2015
and Franktown Church H.
Beckwith, ON · 2015 · Roof from 2015
GuildQuality“Needs more roofing staff Thank you for all the hard work & care that went into my beautiful home”
11 detailed ratings · Read the full survey →Roof completed November 18, 2015
Dan W.
Midland, ON · 2015 · Roof from 2015
GuildQuality“They could improve in better communication from the salesperson once we confirm the job.”
12 detailed ratings · Read the full survey →Roof completed October 23, 2015
John and Amy M.
Ottawa, ON · 2015 · Roof from 2015
GuildQuality“This was a steep roof and with only one employee on the job it took much longer than necessary.”
12 detailed ratings · Read the full survey →Roof completed November 7, 2015
Michael D.
Sarnia, ON · 2015 · Roof from 2015
GuildQuality“N/A Berry the installer was great, very professional.”
12 detailed ratings · Read the full survey →Roof completed November 20, 2015
Ricky and Jill T.
Osgoode, ON · 2015 · Roof from 2015
GuildQuality“We were thoroughly pleased with it.”
11 detailed ratings · Read the full survey →Roof completed November 3, 2015
Alexander and Cora M.
Carp, ON · 2015 · Roof from 2015
GuildQuality“Everything was good.”
12 detailed ratings · Read the full survey →Roof completed October 25, 2015
Roberto and Marta S.
Barrie, ON · 2015 · Roof from 2015
GuildQuality“The project was finished on a Friday minus the installation of 4-5 snow guards.”
1 detailed ratings · Read the full survey →Roof completed October 26, 2015
Robert and Joan C.
Kingston, ON · 2015 · Roof from 2015
GuildQuality“I thought that Interlock Roofing could have finished a little faster. I am totally satisfied. My property stands out in the neighborhood because of my roof.”
12 detailed ratings · Read the full survey →Roof completed November 10, 2015
Oliver and Shurlann D.
Markham, ON · 2015 · Roof from 2015
GuildQuality“Everything was good Still waiting for my commission check”
1 detailed ratings · Read the full survey →Roof completed September 3, 2015
Tom B.
Ottawa, ON · 2015 · Roof from 2015
GuildQuality“All was perfect”
1 detailed ratings · Read the full survey →Roof completed October 17, 2015
Houssam D.
Oakville, ON · 2015 · Roof from 2015
GuildQuality“I would recommend them on the basis that they know what they are getting in to with the time frame.”
12 detailed ratings · Read the full survey →Roof completed September 15, 2015
Tom and Olivia J.
Stittsville, ON · 2015 · Roof from 2015
GuildQuality“They could have improved when it came to keeping in contact with us before the start date.”
12 detailed ratings · Read the full survey →Roof completed October 7, 2015
Chris and Ann B.
Glen Burnie, ON · 2015 · Roof from 2015
GuildQuality“I got the estimate and they told me they would come back if the manager approves the price, and two weeks later they said the manger approved the price. Two months later they called and said the estimate was not right, so I agreed to pay that and said to go ahead and do it, but they never called me. There should be more communication between them and their client. Also, they gave me a letter and an 800 number to call seven days a week, and every time I'd call I had to wait a couple of days for a response, and that's a problem.”
3 detailed ratings · Read the full survey →Roof completed November 7, 2015
“Rate this a 3 or 4.”
Hai H.
Waterloo, ON · 2015 · Roof from 2015
GuildQuality“They could improve on keeping the start day as promised.”
12 detailed ratings · Read the full survey →Roof completed October 31, 2015
Virginia B.
Ottawa, ON · 2015 · Roof from 2015
GuildQuality“WE did not get a lot of notice to the start of installation and the team was several weeks ahead of schedule. It wasn't a big deal but when they delivered, they delivered the wrong materials and had to come back later that day. It was n't a huge deal but made us a bit worried at the start.”
12 detailed ratings · Read the full survey →Roof completed October 16, 2015
Steve and Katherine W.
Barrie, ON · 2015 · Roof from 2015
GuildQuality“I didn't notice anything during the project. The only thing that I wasn't comfortable with was the sales climate.”
9 detailed ratings · Read the full survey →Roof completed October 27, 2015
Robert M.
Oshawa, ON · 2015 · Roof from 2015
GuildQuality“We purchased the shake design roofing, and if it was in a light tan color (cedar) in that same design I would say I would be tempted to take off the roof and replacing it.”
1 detailed ratings · Read the full survey →Roof completed October 27, 2015
Harry and Juliette B.
Windsor, ON · 2015 · Roof from 2015
GuildQuality“They could have cleaned up the ease trough.”
12 detailed ratings · Read the full survey →Roof completed October 5, 2015
John and Eileen S.
Cannington, ON · 2015 · Roof from 2015
GuildQuality“None, so far very happy with all involved with our new roof.”
10 detailed ratings · Read the full survey →Roof completed September 8, 2015
Michael and Brenda M.
Oro-Medonte, ON · 2015 · Roof from 2015
GuildQuality“Pro active communication with customers, particularly when the agreed upon schedule is delayed.”
1 detailed ratings · Read the full survey →Roof completed September 7, 2015
Philip Wiseman and Nicole B.
Kemptville, ON · 2015 · Roof from 2015
GuildQuality“Interlock could improve by having all the materials delivered at the same time.”
11 detailed ratings · Read the full survey →Roof completed September 18, 2015
Elgin and Joan C.
Arthur, ON · 2015 · Roof from 2015
GuildQuality“The crew was very nice, very friendly, and they did the job very well.”
11 detailed ratings · Read the full survey →Roof completed October 7, 2015
Frank P.
Grandbend, ON · 2015 · Roof from 2015
GuildQuality“My husband and I are happy with the look of the product on our house, The job as done fast and our property was kept clean.”
11 detailed ratings · Read the full survey →Roof completed September 17, 2015
David and Deirdre H.
Cardinal, ON · 2015 · Roof from 2015
GuildQuality“They could have improved on giving us our 50 year warranty and contact about installation.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2015
Daniel and Janet D.
Weslemkoon Lake, ON · 2015 · Roof from 2015
GuildQuality“The salesman came over and did his presentation and at the end of it he said he needed a yes or no right then.”
12 detailed ratings · Read the full survey →Roof completed September 23, 2015
Patrick and Kathy O.
Carp, ON · 2015 · Roof from 2015
GuildQuality“I have not yet received my warranty. How long does this take?”
12 detailed ratings · Read the full survey →Roof completed September 15, 2015
Pat and Irene P.
Saint Cathaines, ON · 2015 · Roof from 2015
GuildQuality“See bullets 4 and 11”
12 detailed ratings · Read the full survey →Roof completed September 25, 2015
“This issue has been dealt with to my satisfaction, but took repeated efforts on my part first.”
“Related to bullet 4. The project was delayed without notice, but was completed to my satisfaction.”
Tom K.
Keptville, ON · 2015 · Roof from 2015
GuildQuality“I'm satisfied with the product and the end result looks nice, however, I was expecting a more professional experience from both the installer and the installation management team. The workmanship, from what I can tell is solid, however, I do not wish to be involved in the office politics. At this point, I am unsure if the end result was worth the difficulty and cost, and based on that, do not know that I would recommend without a lot of caveats. I believe that at minimum, a job site visit from the installation manager or the sales representative on the first day of the project could have prevented the ice and water shield issue (see question 10) by going over the contract with the installer to what is required. I feel the installer was not properly informed of what was required. Aside from the obvious ice and water shield issue, we are satisfied with the end result. Having said that, at this price point, I would expect the installation to be run far smoother. I believe there needs to representation from the company periodically at the job site to ensure that everything meets contract obligations and installation standards, and that any internal company issues do not get put back to the client. I think that neighbors need to be respected as much as the client and any interaction should be first dealt with through the client.”
12 detailed ratings · Read the full survey →Roof completed September 22, 2015
“Communication between the installation management and the client needs improvement.”
“'Crew' was one man, who had serious issues with the installation manager, and apparently there was tension between the installer and one of my neighbors which I am still trying to smooth out with the neighbor. The installer did not have a copy of the contract, and ended up making a mistake on the installation of the ice and water shield. Communication between Wast Removal (the bin) and Installation management was somewhat unorganized (bin showing up a 7:30 am with no one from installation to accept it. Installation management thinking the bin was removed at the end of the project when it was not).”
“From outward appearance I'm satisfied that the product was installed correctly, however, I'm not a professional roofer, and am not qualified to say if everything was installed as required. This is where periodic review by a qualified Interlock Roofing employee to the job site would greatly reduce any apprehension that the client may have. I understand that the installer takes pictures to submit to the office, but that does not give me a satisfactory level of comfort.”
“Cleanliness was adequate.”
“While I am satisfied with the end result, it was a hard road to get here. See question 5”
“I had been quoted and billed for 6 feet of ice and water shield, roofer installed 3 feet which only came to my attention after the roof was 75% completed. I was refunded for 200+ feet of left over water shield as compensation ($226.00 inc tax). Given that the Interlock sales person thought 6ft was required, I'm left with the uneasy feeling that I may have issues in the future. I could have insisted that the additional water shield be installed, however, realizing how impractical that request is and I let it go. Looking back, I don't feel the compensation is adequate for the risk.”
“They were a month late starting, and it took almost a month to complete. Installation time, understandably, could be attributed to a one man crew.”
“I'm satisfied with the product and the end result looks nice, however, I was expecting a more professional experience from both the installer and the installation management team. The workmanship, from what I can tell is solid, however, I do not wish to be involved in the office politics. At this point, I am unsure if the end result was worth the difficulty and cost, and based on that, do not know that I would recommend without a lot of caveats.”
Gary and Anna L.
Markham, ON · 2015 · Roof from 2015
GuildQuality“I was disappointed communication with the dispatch. Interlock Roofing did not communicate well with me. The would not respond to my questions in a timely manner. I did not have a specified installation date for awhile and that annoyed me. Dave Brown, my salesperson, always got back to me in a timely manner. It was expensive. I had a great experience.”
11 detailed ratings · Read the full survey →Roof completed September 15, 2015
“Interlock Roofing did not communicate well with me. The would not respond to my questions in a timely manner. I did not have a specified installation date for awhile and that annoyed me. Dave Brown, my salesperson, always got back to me in a timely manner.”
Tom J.
Caledon, ON · 2015 · Roof from 2015
GuildQuality“If it lasts a long time, yes.”
1 detailed ratings · Read the full survey →Roof completed September 7, 2015
Mathieu Fraser and Anne-Marie J.
Orleans, ON · 2015 · Roof from 2015
GuildQuality“I was happy with everything. Everything was perfect.”
12 detailed ratings · Read the full survey →Roof completed August 17, 2015
Agostinho Da C.
Gananoque, ON · 2015 · Roof from 2015
GuildQuality“I think Interlock Roofing could improve on installation. We have issues with the installation. Overall, it is okay but there is some scratches on the surface of the roof. I think the installers could wear something that wont scratch the roof as they install it.”
12 detailed ratings · Read the full survey →Roof completed August 8, 2015
“I got a follow up letter but I've heard nothing else.”
Zhengfeng Zhu and Tie Kun L.
Kanata, ON · 2015 · Roof from 2015
GuildQuality“Hi Dave, I just wanted to pass along how happy Karen and I are with Nicolas and the crew regarding our roof installation. They should finish up tomorrow, and the roof looks great.”
Roof completed December 14, 2015
Blair G.
North Gower, ON · 2015 · Roof from 2015
“Interlock Roofing could lower the price. The sign is still in our front yard and I'm wondering when Stan is going to come pick it up.”
12 detailed ratings · Read the full survey →Roof completed August 26, 2015
Rob and MaryAnn F.
Bradford, ON · 2015 · Roof from 2015
GuildQuality“Nobody showed up on installation day. When I contacted them that evening, I was informed they would arrive in the morning yet they came at noon. However, once they arrived, they were friendly and worked well. I would also suggest that the materials are stacked low as opposed to high when they are dropped off as our materials fell & dented the vents. Miscommunication & stacking materials, high, were the only issues.”
12 detailed ratings · Read the full survey →Roof completed August 27, 2015
“Nails were left behind after my project was completed.”
Chris and Kim D.
Kingston, ON · 2015 · Roof from 2015
GuildQuality“They could improve their communication. It is very difficult to get in touch with someone on the phone.”
11 detailed ratings · Read the full survey →Roof completed August 5, 2015
Rodney and Marlene D.
Caledon, ON · 2015 · Roof from 2015
GuildQuality“Interlock Roofing fell short of my expectations from not completing the job on time.”
See this roof ↗2 photos · Musket Grey Shake11 detailed ratings · Read the full survey →Roof completed August 19, 2015
“The project took 4 weeks. Overall, it took so long.”
Henry and Cynthia Q.
Oakville, ON · 2015 · Roof from 2015
GuildQuality“I think everything was pretty much right on schedule. We're very happy with the roofing. It was pretty expensive but it's worth it in the long run because it costs the same as if I had my roof done twice with regular shingles.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2015
Leonard and Natalia R.
Thornhill, ON · 2015 · Roof from 2015
GuildQuality“Interlock Roofing was good all the way through. I have nothing negative to say.”
1 detailed ratings · Read the full survey →Roof completed August 13, 2015
Rick and Sandy L.
Hartings, ON · 2015 · Roof from 2015
GuildQuality“My only issue was that on the first day we found a couple of cigarette butts from one of the workers.”
11 detailed ratings · Read the full survey →Roof completed August 17, 2015
Timothy and Sarah C.
Barrie, ON · 2015 · Roof from 2015
GuildQuality“The company should have retreived the sign that was left on our lawn.”
12 detailed ratings · Read the full survey →Roof completed May 26, 2015
Jane and Neil D.
Richmond Hill, ON · 2015
GuildQuality“Setting better expectation around installation timing and being more effective on the scheduling details. I had to have several heated conversations with Tony Lupton, which was unpleasant.”
12 detailed ratings · Read the full survey →Roof completed August 21, 2015
Nabeel and Farhaneh H.
Gormley, ON · 2015 · Roof from 2015
GuildQuality“The workmen had to go to buy a vent sleeve.”
1 detailed ratings · Read the full survey →Roof completed August 26, 2015
Sandra A.
Trenton, ON · 2015 · Roof from 2015
GuildQuality“See above”
6 detailed ratings · Read the full survey →Roof completed August 8, 2015
Hugh and Judy C.
Wolf Island, ON · 2015 · Roof from 2015
GuildQuality“They could have been quicker. There was a lot of time between when I ordered it and when I got it. I was very pleased with them.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2015
“It was only Stan.”
“It has not leaked after the one downpour we had.”
Katharine M.
Barrie, ON · 2015 · Roof from 2015
GuildQuality“I think they could improve on their communication with their customers.”
11 detailed ratings · Read the full survey →Roof completed August 30, 2015
Sharon W.
Port Perry, ON · 2015 · Roof from 2015
GuildQuality“There could of been more employees that spoke english and also more employees working on the job at once. Sometimes there was just one or two employees working.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2015
“I had trouble understanding a few of them because their english was not that great.”
“It is kind of early to tell.”
“We had one guy fall off a ladder.”
Jim F.
Centralia, ON · 2015 · Roof from 2015
GuildQuality“They did everything perfect because we cannot think of anything that they coould improve on. The installer was fantastic!”
12 detailed ratings · Read the full survey →Roof completed August 8, 2015
John and Nancy K.
Parkhill, ON · 2015 · Roof from 2015
GuildQuality“Speed of making the tiles seems to be a issue. Very Impressed with final project, we will be recommending this material and company as we come up against these sloped roof tile projects.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2015
Brad Ricardo and Roof and Building Service I.
Perth, ON · 2015
GuildQuality“One of the installers came and worked by himself. He did an exceptional job.”
12 detailed ratings · Read the full survey →Roof completed July 30, 2015
Doug H.
South Baymouth, ON · 2015
GuildQuality“I think there was too long of a time gap between getting the materials and the start date of a project.”
12 detailed ratings · Read the full survey →Roof completed July 15, 2015
“He was not punctual.”
Victor and Mary H.
Windsor, ON · 2015
GuildQuality“Shop managers and office staff should communicate with each other and stop passingthe puck on to each other.”
12 detailed ratings · Read the full survey →Roof completed July 7, 2015
Arthur and Sandra R.
Inverary, ON · 2015
GuildQuality“When I first signed the contract, it was indicated to expect the job to begin in 6-8 weeks, in mid August. I then planned my vacation accordingly. I was then surprised to have the job scheduled in early July, when I was supposed to be away. I had to cut short outer camping trip in order to be home for the job.”
10 detailed ratings · Read the full survey →Roof completed July 7, 2015
Wendy G.
Little Britain, ON · 2015
GuildQuality“I love it and am very happy with it. I think everyone should get one!”
12 detailed ratings · Read the full survey →Roof completed July 8, 2015
“Rate this a 10! I love these roofs!”
Ross I.
Beaverton, ON · 2015
GuildQuality“I already have a couple of times! Honestly, everything was done very well, so I don't think I could really say anything on that because I have no complaints.”
11 detailed ratings · Read the full survey →Roof completed June 24, 2015
“So far so good!”
“It was just the one guy and he did a good job.”
“Absolutely!”
“It looks very nice, they did a great job.”
“I couldn't be happier!”
“They finished even sooner than anticipated!”
“I already have a couple of times!”
Michael and Susan R.
Missisauga, ON · 2015
GuildQuality“My sign is still in the yard. I'm waiting for someone to come get it. Please be nicer to Steve. He worked very hard by himself out in that boiling heat.”
12 detailed ratings · Read the full survey →Roof completed July 15, 2015
“There was only one installer and he worked all by himself.”
“He was wonderful.”
“My sign is still in the yard.”
Wendy H.
Port Perry, ON · 2015
GuildQuality“They did a good job. They were excellent.”
10 detailed ratings · Read the full survey →Roof completed June 30, 2015
JoAnne W.
Stoufville, ON · 2015
GuildQuality“I really can't think of anything, they did a very good job.”
11 detailed ratings · Read the full survey →Roof completed June 26, 2015
Frank and Linda P.
Kingston, ON · 2015
GuildQuality“Bob missed an appointment all together he said it was a error with schedulers but that was a frustrating start. Had issue with dangerous items large metal scissor flying off roof onto back porch. It was late in day and I had asked if we should avoid back deck was told no but this item came flying down worst part no apology. Also the cigar buds everywhere are annoying. Please keep this confidential as crew will be coming back to complete another portion of job and I don't want this to affect the work.”
12 detailed ratings · Read the full survey →Roof completed June 22, 2015
Jamie and Marie O.
Brampton, ON · 2015
GuildQuality“The contract between St. George’s Church and Interlock Metal Roofing (Ontario) Ltd. for the restoration of the Church roof, including new vapour barrier, insulation, ventilation and slate-pattern aluminum shingles, is now complete, and I wanted to express to you our satisfaction with the entire project. Interlock finished the work ahead of schedule and under budget, which is much appreciated. The staff from Interlock, with whom we were associated, were very professional and competent. John Reeves, your sales representative who responded to our RFP, was well informed as to our requirements and provided us with a very comprehensive and competitive quotation. Your site representatives, Sheldon Maddox, Supervisor; Tony Lupton, Site Superintendent and Toma Gravelle, Lead Installer, were all very accommodating and proficient. They provided us with good advice and were very responsive to our various requests. Interlock is very fortunate to have a staff of their calibre. The materials that you used were of the highest quality. I recognize that the ventilated, insulated plywood used for the insulation of the roof and the slate-pattern aluminum shingles were the materials that were specified in the original quotation, and we are very satisfied with this material. However, what particularly impressed me was your voluntary use of the high-quality RoofTopGuard II vapour barrier that your staff felt would give us a better end product, given the site conditions. This material upgrade clearly demonstrated the concern that Interlock has for the quality of work they do, and your dedication is sincerely appreciated. I would not hesitate to recommend Interlock to any person or organization investigating the restoration of their roof with a high-quality product installed by professionals. Thank you!”
See this roof ↗3 photos · Charcoal Grey SlateRoof completed September 21, 2012
RJ H.
Owen Sound, ON · 2015 · Roof from 2012
“I think the guys went above and beyond my expectations.”
12 detailed ratings · Read the full survey →Roof completed July 6, 2015
Jim and Donna B.
Whitby, ON · 2015
GuildQuality“They really need to have someone in the office to answer questions that is knowledgeable about things.”
12 detailed ratings · Read the full survey →Roof completed June 27, 2015
“It takes forever to talk with people in the office. They don't return calls.”
Glen A.
Cambridge, ON · 2015
GuildQuality“I think that the money was well spent! The project was fine. The only thing that I would say is that Barry does not need to do the song and dance about giving me the discount price.”
12 detailed ratings · Read the full survey →Roof completed June 6, 2015
“I think that the money was well spent!”
Steven Smith and Reina B.
Casselman, ON · 2015
GuildQuality“Final job evaluation will be 30 days after completion”
11 detailed ratings · Read the full survey →Roof completed June 21, 2015
Kathryn H.
Newlowell, ON · 2015
GuildQuality“They fell short with the clean up, I am still pick up stuff. I wish they had clean up better. I found metal roofing in my pool. There were boxes laying around.”
12 detailed ratings · Read the full survey →Roof completed June 22, 2015
“They showed up to work the day after they were first suppose to.”
Mike and Rene B.
Keswick, ON · 2015
GuildQuality“One thing I think, when the salesman comes, they really stress a 50 year guarantee. However, the contract says 10 years labor warranty. But they did say that when they were talking to us. I think this should be mentioned also. Other than that we were satisfied with the roof. They were very quick.”
11 detailed ratings · Read the full survey →Roof completed May 30, 2015
Allan and Betty B.
Meaford, ON · 2015
GuildQuality“The guys were not as neat as they could have been. I am still picking up things. I am still waiting on the install manager to get back to me.”
9 detailed ratings · Read the full survey →Roof completed June 10, 2015
“I would give them a 2.5”
Kara Klypycz and Ken L.
Cambridge, ON · 2015
GuildQuality“Great product and installation job. Expensive, but worth it in the end.”
11 detailed ratings · Read the full survey →Roof completed June 7, 2015
“Edison did a excellent job!”
Laurence B.
Parkhill, ON · 2015
GuildQuality“I'd like to know if my brother's just pretending to get a check in the mail or if he is actually getting a check for referring me.”
12 detailed ratings · Read the full survey →Roof completed June 16, 2015
“I was concerned about some of the stuff coming through the roof, such as nails.”
“I'm concerned about the nails that are not embedded all the way into the roofing material.”
Pamela J.
Lindsay, ON · 2015
GuildQuality“There could have been better communication between the time the contract was signed and the actual installation much later. delays in ecpected installation dates are no problem but not knowing about them in advance caused a lot of unnecessary anxiety.”
9 detailed ratings · Read the full survey →Roof completed May 30, 2015
Stuart and Sharron B.
Lisle, ON · 2015
GuildQuality“They did not follow up after the delivery date. The materials sat in driveway for 5 weeks. I had a couple of pieces fall off the roof and I made a phone call and no one called me back or showed up. I thought there would be more quality control on a $20,000 roof.”
12 detailed ratings · Read the full survey →Roof completed May 30, 2015
Vincenzina and Michael P.
Niagara Falls, ON · 2015
GuildQuality“They told me the shingles would come over half the eavesdrop. The eavesdrop is four inches wide, and the shingles are supposed to come down over that halfway. The finished product does not resemble that.”
10 detailed ratings · Read the full survey →Roof completed June 12, 2015
Nelson H.
Port Perry, ON · 2015
GuildQuality“They did a fine job and I am very happy.”
12 detailed ratings · Read the full survey →Roof completed May 17, 2015
Brian and Beverley R.
Lansdowne, ON · 2015
GuildQuality“I have not received my warranty yet and will be looking for that. As of today's date I have not received it, though it may very well be in the mailbox because they said it would take 4-6 weeks. It was an all around pleasant experience.”
See this roof ↗6 photos · Tudor Brown Slate12 detailed ratings · Read the full survey →Roof completed April 30, 2015
Teresa H.
Barrie, ON · 2015
GuildQuality“Interlock Roofing could have improved on nightly clean up and attention to detail. The installers were fine but we found quite a few nails on my driveway, my deck, and my neighbor's driveway.”
11 detailed ratings · Read the full survey →Roof completed May 27, 2015
Kyle and Candice S.
Hickson, ON · 2015 · Roof from 2015
GuildQuality“Interlock Roofing is very well run and we are very happy with our experience in dealing with them. Thank you for working around our schedule and dates to install our roof in a most timely fashion!”
12 detailed ratings · Read the full survey →Roof completed May 29, 2015
Glenn and Cheryl T.
Innisfill, ON · 2015
GuildQuality“Scheduling work could have been better, but in the end, a good job was done.”
12 detailed ratings · Read the full survey →Roof completed May 4, 2015
Richard K.
Ottawa, ON · 2015 · Roof from 2015
GuildQuality“They could have improved on their timeliness.”
11 detailed ratings · Read the full survey →Roof completed May 23, 2015
“They were supposed to come on a Friday and had to reschedule. There was a lack of communication when they were actually coming.”
Pauline Joicey and Gilbert P.
Conselon, ON · 2015 · Roof from 2015
GuildQuality“I was told there would be a site visit after the job was done to see the project. I had a leak in the roof after the project was finished and it was completed. I had damage inside of the house. After the job was done, it would have been nice if someone got on the roof and inspected the work.”
12 detailed ratings · Read the full survey →Roof completed May 27, 2015
Kevin McDonald and Claudia U.
Oakville, ON · 2015
GuildQuality“I think they could have improved in the area of cleanup. I was overall very pleased with the work. However the clean up was not done properly. I have small children and this was a dangerous situation with the metal shards.”
12 detailed ratings · Read the full survey →Roof completed May 13, 2015
“I do not feel the job site was kept clean or safe.”
David and Sahar B.
Burlington, ON · 2015 · Roof from 2015
GuildQuality“Better communication.”
11 detailed ratings · Read the full survey →Roof completed May 13, 2015
“They were supposed to supply their own ply wood, and I had to go purchase the ply wood and supply it to them. We haven't been reimbursed for that yet. All materials were supposed to be included in the price.”
Bruno and Cesare T.
Maidstone, ON · 2015 · Roof from 2015
GuildQuality“They could work on their communication.”
11 detailed ratings · Read the full survey →Roof completed May 22, 2015
“There was no communication.”
“There was a lack of communication.”
Walter and Eevi N.
Udora, ON · 2015 · Roof from 2015
GuildQuality“Clean up. We are still finding nails in our gardens, grass and drive-way.”
12 detailed ratings · Read the full survey →Roof completed May 21, 2015
Mitchell and Lindsey M.
Gananoque, ON · 2015
GuildQuality“Nothing! Neighbors gave us lots of compliments on the roof. Love the look of the new roof.”
12 detailed ratings · Read the full survey →Roof completed May 7, 2015
Michael and Marie B.
Bright, ON · 2015
GuildQuality“I do not feel that they could have improved. There was one worker on this bug roof and he worked on it as best he could. He was wonderful and we really enjoyed him. We could not have asked for a better worker. The job was very well done and we have received many compliments on the roof. The job was very nicely done.”
12 detailed ratings · Read the full survey →Roof completed May 6, 2015
“I had a flat tire from the nails, but they tidied up after.”
Peter and Esther B.
Courtright, ON · 2015
GuildQuality“Do not use attic space as a garbage dump.”
12 detailed ratings · Read the full survey →Roof completed May 26, 2015
“Generally speaking, the job site was well cleaned up every evening before they left. The only disappointment in cleanliness is that some of the crew decided to use the roof vent openings as a garbage chute and decided to dispose of empty water bottles and cigarette butts in my attic. It was a good thing the cigarette butts were well extinguished.”
Chuck Krekewich and Diana S.
Ridgetown, ON · 2015
GuildQuality“I don't have any complaints. The guys who were here were fantastic putting it on. The only issues were due to weather. My wife is really happy that the shingles aren't slapping anymore. The last few days we have had three inches of rain and no leaks in the roof.”
12 detailed ratings · Read the full survey →Roof completed April 30, 2015
“They were here quicker then expected.”
Frank and Barbara M.
Tavistock, ON · 2015
GuildQuality“I have no suggestions for improvement”
11 detailed ratings · Read the full survey →Roof completed May 23, 2015
Stephen and Doreen D.
Ottawa, ON · 2015
GuildQuality“I wonder why they didn't take down the chimney since I don't use it anymore, but they did cover it. I am glad I got the roof and we are very happy. I would like to request that they send me my Life Time Warranty papers like they promised in Peter and Marie Miller's name.”
11 detailed ratings · Read the full survey →Roof completed May 5, 2015
Marie M.
Georgetown, ON · 2015 · Roof from 2015
GuildQuality“We have friends that work in this field but different aspects of it. It would be beneficial if the sales representative went on site with the installers for a day to get more feedback about the installation vs what the salesperson would assume. The installer blames the salesperson when something is not right. The salesperson does not understand conditions that the installers needs to have. I feel that for the amount of money they should have contacted us for follow up especially after the survey that I provided to the installer when they finished the job. It was expensive. If you buy a car the dealer would normally call after a week and Interlock should have done that. No one has even called or emailed. They are not following through after the fact. Knowing that we were not 100% happy would have triggered me to call a customer if I were the salesperson. I would like for someone to call me. Hopefully this survey will trigger a response from someone.”
8 detailed ratings · Read the full survey →Roof completed May 20, 2015
“We have had a few things come up that were different than what the installer said when they were here. They said the site would be as clean as it was when it started. They had to come back to clean out the gutters. There were nails in the driveway and grass. Bob said the roof had to be done first installer. They said that is not the case. That had an impact on the project when it got finished. The salesperson does not know how it is installed. No one was here to do the cleanup and it seemed like that was not the installers concern. I would give it a 2-3.”
“We have left messages for the installation manager in regards to what happened. On Sunday night we had a fairly heavy rainfall and I had to clean out gutters in the rain because the rain was going into our garage. I left a message for Tony. He had the installer call me back instead of calling me himself. He never followed up with us on anything. They cut around the trim. They never followed up about the job. They took the payment and ran. I am not happy with the customer service after the installation. I hope the product doesn't have issues so we don't have to deal with them more.”
“The salesperson did not measure properly so they had to come back the following week with more materials. The house was half done from Friday to the next Wednesday. The color is not the same on the front compared to the rest of the house. There have been a lot of little things with the installation that no one has contacted to follow through on.”
“No. I have found nails since they were here laying around. The deck was a mess.”
“No one has contacted us except the installer. I would have expected someone to call after we had issues, but no one has.”
Josh Anderson and Barbra K.
Elginburg, ON · 2015 · Roof from 2015
GuildQuality“Our home is an old house and it didn't fit 100% in styling.”
12 detailed ratings · Read the full survey →Roof completed April 27, 2015
Paul and Silvina E.
Picton, ON · 2015 · Roof from 2015
GuildQuality“I am surprised Ron didn't call after the project was done to see if I was happy.”
10 detailed ratings · Read the full survey →Roof completed May 20, 2015
“He never seemed to be on time.”
“When I paid my final bill, we had a mix up.”
Susan S.
Sauble Beach, ON · 2015 · Roof from 2015
GuildQuality“I'm assuming something is coming in the mail in regards to the warranty, but I haven't heard anything about that.”
12 detailed ratings · Read the full survey →Roof completed May 21, 2015
Jon Lee and Joanna M.
Ajax, ON · 2015 · Roof from 2015
GuildQuality“The communications of when they were to start my project.”
12 detailed ratings · Read the full survey →Roof completed May 5, 2015
“I didn't know when they where to start the project. I had to call several times.”
“Poor communications.”
Sandra C.
Hamilton, ON · 2015 · Roof from 2015
GuildQuality“they could have made sure they came on time”
10 detailed ratings · Read the full survey →Roof completed April 16, 2015
“they took a while to come”
“i had a long wait”
“no they didnt come on time”
Jocelyne L.
Saint Isadore, ON · 2015 · Roof from 2015
GuildQuality“Planning, scheduling the installation and communicate with the customer. I had to call several times to get an update. I think that the installation manager can do a better job.”
12 detailed ratings · Read the full survey →Roof completed April 30, 2015
Iuliu and Diane D.
Cambridge, ON · 2015
GuildQuality“They do a good job. For me, the salesman was not good. I'm suppose to have warranty paperwork, but I never got it!”
11 detailed ratings · Read the full survey →Roof completed April 18, 2015
“He didn't help too much.”
“A corner on the roof is not good.”
“They do a good job.”
Sherry C.
Whitby, ON · 2015 · Roof from 2015
GuildQuality“None, everything went smoothly and we are very satisfied”
12 detailed ratings · Read the full survey →Roof completed April 28, 2015
Paul Hopton and Marielle De B.
Mississauga, ON · 2015
GuildQuality“I did not receive a phone call informing me of the start date of installation, and thus I was not home on either date that the installers were working. Therefore, I cannot comment on the actual installation other that to say that the finished product looks fantastic. I love my new roof. It looks fantastic. I am excited about the idea of not having to deal with any more roofing concerns in the future.”
10 detailed ratings · Read the full survey →Roof completed April 20, 2015
Jim R.
Guelph, ON · 2015
GuildQuality“I thought Interlock Roofing did the best job they could have. I was very happy with the job.”
12 detailed ratings · Read the full survey →Roof completed April 18, 2015
Margaret T.
Cottam, ON · 2015 · Roof from 2015
GuildQuality“The roof vents were poor quality and I had them return the first ones. The manufacturer did not do a satisfactory cleaning of the vents.They only did an injection mold and left scratches and other imperfections. The new batch was better, but not the best quality available. From what I can gather the salesman in my area is doing the best they have ever done here. You need to do straight advertising as well. Advertise that it is aluminum paneling vs steel tile. The other company does a 30 ft sheet of metal steel roof, where this is better because it is interlocked paneled aluminum that are screwed and locked in. Those are two major positives of the Interlock system. The aluminum screws are hidden and the panels are locked together. Also, it is lightweight and not putting a lot of weight on the roof. Advertising should be done in this area get it out. More and more people going for something other than asphalt. People in the area are getting interlock and it has happened all in the last month or so. Get out there with flyers to go around to the houses so that people know about your product. It is expensive, but so is any other roof.”
11 detailed ratings · Read the full survey →Roof completed April 26, 2015
Maryann K.
Innisfil, ON · 2015
GuildQuality“The job was great! The building looks fantastic. We had weather problems, but that's not Interlock's fault. Interlock was very nice to deal with and they were a very professional company.”
12 detailed ratings · Read the full survey →Roof completed April 27, 2015
“We had another crew working on the same job and Interlock's crew was much better.”
“The project looks absolutely stunning.”
Jillian VanNiekerk and Bronte Creek Provincial P.
Oakville, ON · 2015 · Roof from 2015
GuildQuality“The team was professional, courteous, friendly and committed to doing things right. I can't think of what they could have improved on.”
11 detailed ratings · Read the full survey →Roof completed March 31, 2015
Michael D.
Nepean, ON · 2015
GuildQuality“We were very pleased with everything. Everything looks great. It makes the house look wonderful.”
12 detailed ratings · Read the full survey →Roof completed April 23, 2015
“They were delayed because of weather but when they finally said they were coming they came.”
Murray and Deborah H.
Howe Island, ON · 2015
GuildQuality“I already have. Interlock Roofing could've improved with the time it took to start the project. Everything was okay once we got started.”
11 detailed ratings · Read the full survey →Roof completed March 7, 2015
“Ronald went on vacation and delays occurred.”
“The installation crew did a really good job.”
“I am so far.”
“There was snow on the ground.”
“They missed the schedule for a couple of months.”
“I already have.”
Berina and Igor B.
Woodstock, ON · 2015 · Roof from 2015
GuildQuality“The only small issue that I had was the cap size, and they straightened it out when I mentioned it to them.”
12 detailed ratings · Read the full survey →Roof completed March 24, 2015
John S.
Virgil, ON · 2015
GuildQuality“There were a couple of places where our eavestroughs are now dented, and there was considerable debris from the asphalt tile in the grass.”
See this roof ↗2 photos · Colonial Brown Slate12 detailed ratings · Read the full survey →Roof completed March 23, 2015
Andrew Cant and Kimia E.
Kitchener, ON · 2015 · Roof from 2015
GuildQuality“Nothing.”
11 detailed ratings · Read the full survey →Roof completed March 10, 2015
Wayne and Lynda E.
New Hamburg, ON · 2015 · Roof from 2015
GuildQuality“The scheduling can be improved.”
12 detailed ratings · Read the full survey →Roof completed March 5, 2015
“It was confusing because we bought in the Fall and it was not installed until last month. I had to keep texting them to get any information. The communication lacked.”
“It was safe but they had to come back after the snow to clean up. A lot of the old shingles came off and so Stan came and cleaned after all the snow had melted. It could not be avoided”
“It was purchased in the Fall but not done until Spring.”
John and Donna W.
Wasaga Beach, ON · 2015 · Roof from 2015
GuildQuality“They could have improved the preparation of the roof surface prior to installing the shingles and trim on the fascia boards.”
12 detailed ratings · Read the full survey →Roof completed February 23, 2015
Roderick and Deborah S.
Gooderham, ON · 2015 · Roof from 2015
GuildQuality“When they left, they noted that the lamp outside was broken. I don't know if something fell on it or was broken. That was the only thing.”
12 detailed ratings · Read the full survey →Roof completed March 16, 2015
Dennis and Ingrid M.
Oakville, ON · 2015 · Roof from 2015
GuildQuality“During the project, we have no recommendations on improving because the crew that was here, was professional and very very clean”
12 detailed ratings · Read the full survey →Roof completed March 27, 2015
Edna Decoste and Dave J.
Alexandria, ON · 2015 · Roof from 2015
GuildQuality“The scheduling and putting the roof up in the winter wasn't the best.”
12 detailed ratings · Read the full survey →Roof completed March 14, 2015
“My roof was promised in October, but they didn't do it until February.”
“It was cold here in Toronto. The materials that fell off into the snow wasn't, seen so they weren't able to tend to it.”
“Because of the scheduling problem.”
Stephen P.
Uxbridge, ON · 2015 · Roof from 2015
GuildQuality“Communication between company and workers. Foreman lacked knowledge of what was to be done. Workers shovelled overbearing amount of snow onto roof of BBQ pergola causing structural and roof damage. Would like repaired.”
11 detailed ratings · Read the full survey →Roof completed March 9, 2015
Harry and Elizabeth (Liz) I.
Waterloo, ON · 2015 · Roof from 2015
GuildQuality“It was just frustrating that the project was supposed to start in November but it did not officially”
11 detailed ratings · Read the full survey →Roof completed March 16, 2015
“It was supposed to start in November and it started in March.”
Jason G.
Brooklyn, ON · 2015 · Roof from 2015
GuildQuality“The communication level with the salesman. Everything else was good and they worked around my schedule.”
12 detailed ratings · Read the full survey →Roof completed March 20, 2015
“I called him and he came. He was very good and I was happy. He came back the next day. He said he would put a tarp over the section of the roof and someone would contact me. He told me that he was going away to South Africa and his son would take care of it. I called the people in the office and they did not know anything about this. Some one from the office came to my rescue. Mr. Aqwa put on my contract 50 snow guards and he submitted the paper work for 30. Rick from the office came over and put the tarp up.”
“Except for Ronald Aqwa, the salesperson.”
Pauline M.
Thornhill, ON · 2015
GuildQuality“I already have.”
12 detailed ratings · Read the full survey →Roof completed February 27, 2015
“It took a little longer than expected.”
“The underlay was not what I was showed.”
“The crew was really good.”
“I already have.”
Gary D.
Chesterville, ON · 2015 · Roof from 2015
GuildQuality“I thought they would have had more people here, but when I talked to him, he said he'd rather do it by himself. We're very happy with it, they cleaned up and everything, and we have no complaints.”
12 detailed ratings · Read the full survey →Roof completed March 19, 2015
Doug and Betty D.
Erin, ON · 2015 · Roof from 2015
GuildQuality“There was a disconnect with Bob versus what actually happened which I think could be improved in terms of expectation setting. We expected a small team to perform the work 6-8 weeks after signing. We ended up with a single guy doing the work 3 months later. Not in and of itself a problem, just gave us a bit of a scare that could have been avoided with better or more clear communication.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2015
“We were concerned about safety with a single agent onsite, but thoroughly pleased with the job.”
“We didn't receive communication at all from you until March.”
John and Patricia M.
Oakville, ON · 2015 · Roof from 2015
GuildQuality“I was totally impressed with the whole thing.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed March 29, 2015
“It is hard to say because he came along the street and there was no appointment. He was nice.”
“10! The installer was fabulous.”
“I didn't have any problems.”
Patricia B.
Meaford, ON · 2015 · Roof from 2015
GuildQuality“If I had the money I would go with Interlock. I hope to be able to do the project in one or two years. I'd like to have the majority of the money ready when I decide to purchase.”
4 detailed ratings · Read the full survey →Elias and Lucy K.
Ottawa, ON · 2015
GuildQuality“1. Talk to the client on where the materials will be safely stored.2) Recommend that people on the roof should wear safety harness or take that part out of the video and sales booklet3) Call back after a while to inquire about an issues. We were glad that they were done in two days instead of a week!”
11 detailed ratings · Read the full survey →Roof completed February 20, 2015
“When the materials were delivered, they were placed under my carport right at the front so I couldn't get my truck under it as well.”
“You should remove the safety harness from the photos as no one on the job site used one!”
“During the thaw, we found a handful of roofing nails in the driveway.”
Dan and Connie S.
Rockland, ON · 2015 · Roof from 2015
GuildQuality“I would recommend the product 4 installation 0 I think they could have improved on getting the job started on time as agreed upon, and the communication. I had to go through the Better Business Bureau to push start my project because Interlock Roofing kept delaying getting my job started.”
10 detailed ratings · Read the full survey →Roof completed March 9, 2015
“We ordered the roofing in August 2014 but the project wasn't started until March 2015.”
Robert and Elaine D.
Guesto Village, ON · 2015
GuildQuality“Very disappointed”
4 detailed ratings · Read the full survey →Cathy Keetch and Timothy E.
Bowmanville, ON · 2015 · Roof from 2014
GuildQuality“I like the roof, regardless of the cost.”
12 detailed ratings · Read the full survey →Roof completed March 31, 2015
Nancy V.
Whitelake, ON · 2015 · Roof from 2015
GuildQuality“constructive criticism, when they cleaned the roof off (snow), they should try to protect the shrubs and don't put shoved it in front of doors, thanks”
10 detailed ratings · Read the full survey →Roof completed March 16, 2015
Luc B.
Embrun, ON · 2015 · Roof from 2015
GuildQuality“Final site clean-up”
12 detailed ratings · Read the full survey →Roof completed February 27, 2015
“My roof was put on during a particularly cold week in February. Final site clean-up was not performed and I'm doing it myself to ensure that my dogs avoid getting their feet cut from nails and sharp shards of metal.”
Kenneth R.
Richmond, ON · 2015 · Roof from 2015
GuildQuality“Interlock Roofing worked a few days and then took a break for a few days.”
12 detailed ratings · Read the full survey →Roof completed March 19, 2015
Fernando and Laura G.
Harrow, ON · 2015
GuildQuality“We thought the installation team were wonderful except that they were smoking while working on our roof.They did a fantastic job about cleaning the site at the end of every day.”
11 detailed ratings · Read the full survey →Roof completed March 20, 2015
Ryan and Janet K.
Cambridge, ON · 2015 · Roof from 2015
GuildQuality“Dear Barry, I take great pleasure in writing this letter to you and Interlock. For the last couple of years, I’ve been collecting and keeping all the brochures I would get in the mail about new roofing products.”
Roof completed March 31, 2015
Nancy V.
White Lake, ON · 2015 · Roof from 2015
“They do have one really good installer, his name is Tomas. He's a great tradesman.”
4 detailed ratings · Read the full survey →Steve Snider and Steve Snider C.
Sunderland, ON · 2015
GuildQuality“Maybe a bit more attention to the need for snow/ice cleats other than at entrance points (ie neighbors driveway etc) Love the new roof, get quite a few compliments. My apologies for the late reply to this survey!”
11 detailed ratings · Read the full survey →Roof completed June 18, 2014
Phil and Gaby H.
Belleville, ON · 2015 · Roof from 2014
GuildQuality“Pricing! A person is always looking for something with less money. That is my second roof now and I can rest assured that I will use the company again! Iam a firm believer!”
12 detailed ratings · Read the full survey →Roof completed January 24, 2015
“When I first tried to reach them they didn't get back to me- I had to try and try again. Even when I called to get the job done there was not enough communication to get the job done.”
Mike Whaling and Whaling Poultry Farms L.
Saint Pauls, ON · 2015 · Roof from 2015
GuildQuality“I can't think of anything. They were just fine! The product looks very good! I'm very happy, and hopefully it will last.”
11 detailed ratings · Read the full survey →Roof completed January 21, 2015
“Too much so, yes!”
Tom and Kathleen O.
Markham, ON · 2015 · Roof from 2015
GuildQuality“They said the material was on back order and that was the reason for the delay. But they had to know that when I placed the order. I would have preferred they be up front at the beginning.”
9 detailed ratings · Read the full survey →Roof completed January 9, 2015
“The project kept getting delayed and nobody kept us updated on it.”
“They are very accommodating as far aas payments are concerned.”
“The project was delayed about 4 months.”
Phil and Susan S.
Oro Medonte, ON · 2015 · Roof from 2015
GuildQuality“Interlock Roofing fell short of my expectations in terms of scheduling and letting us know about the schedule. We will see how the roof behaves and how things go from here on out. We've only had it for a week or so, but so far so good.”
12 detailed ratings · Read the full survey →Roof completed January 27, 2015
Max W.
Orleans, ON · 2015 · Roof from 2015
GuildQuality“They could improve on ventilation.”
12 detailed ratings · Read the full survey →Roof completed November 28, 2014
Peter and Darlene Van N.
Arthur, ON · 2015 · Roof from 2014
GuildQuality“There seemed to be a slip in communications between the scheduling unit and the installation crew. They didn't seem to know that the materials had been delivered many weeks earlier. I was the one to call asking when the roof was to be installed to ensure I would be home, not travelling. There was an agreed delay as we were to be away but then something happened to the scheduling. As a result, the install didn't happen until the cold weather hit. The crew could only work a few hours a day due to the cold and the bad weather and finished just before a major winter snow storm. This aspect did not impress me. I think they/we were lucky that the snow held off and they they could complete the work. Aside for the glitch in scheduling, I was very impressed with the project. The quality of the entire system is top rate as are the rest of the supplies such as roof guard, roof vents, nails, and caulking, I have already recommended InterLock to people who have asked or spoken to. Only one thing may need to be addressed after the winter - I think Barry may have underestimated the number of snow guards required on our roof, perhaps not obvious at the time, where the snow from one roof slides down onto a lower roof. That will become obvious later this winter as the snow builds up. Too much especially wet snow crashing down all at once could damage the roof below.”
12 detailed ratings · Read the full survey →Roof completed December 4, 2014
Ronald and Barbara A.
Ottawa, ON · 2015 · Roof from 2014
GuildQuality“I already have recommended Interlock Roofing to a friend. Interlock Roofing did a great job.”
6 detailed ratings · Read the full survey →Roof completed October 10, 2014
Vic W.
Kingston, ON · 2015 · Roof from 2014
GuildQuality“They need to work on their communication first of all. They also lacked the proper clean up of the site. I also do not think it should have taken so long to get the warranty paperwork.”
12 detailed ratings · Read the full survey →Roof completed September 22, 2014
Christine and R.
Port Hope, ON · 2015 · Roof from 2014
GuildQuality“I would 100% recommend them. There wasn't anything that they could've improved on. They were professional, very knowledgeable, and answered all of my questions.”
10 detailed ratings · Read the full survey →Roof completed December 18, 2014
“I would 100% recommend them.”
Joseph and Jacinte M.
Tottenham, ON · 2015 · Roof from 2014
GuildQuality“There was a problem with the air ducts and the number of snow guards. They had to come back for additional guards.”
12 detailed ratings · Read the full survey →Roof completed November 5, 2014
“They answered all of my questions.”
Robina S.
Ottawa, ON · 2015 · Roof from 2014
GuildQuality“Better communication when it came to the timing of the project.”
See this roof ↗2 photos · Black Slate12 detailed ratings · Read the full survey →Roof completed December 31, 2014
Jonathan and Heidi W.
Campbellville, ON · 2015
GuildQuality“I feel that they fell short with communicating, as to when the job was going to start. They wanted us to pay when the job was done and unfortunately it was dark in the morning when we left and dark when we got home, so we were not prepared to pay at the time, because we wanted to be sure that the job was done correctly. I just felt like they wanted the payment too quickly after completion. We will be paying that this week though.”
12 detailed ratings · Read the full survey →Roof completed December 22, 2014
“We were getting different stories to when the job would start and never got a clear date to when they were coming. They called the day before and said that they were coming, so we did not get a worming. The job also took longer than we were originally told by the salesperson.”
“They were a bit delayed in starting and it took a little longer than anticipated and that may have been due to weather on some occasions. The person in charge ended up getting sick, so he missed a few days, but once he was here he went above and beyond.”
Larry and Laura P.
Mannheim, ON · 2015 · Roof from 2014
GuildQuality“Debris left on the ground”
11 detailed ratings · Read the full survey →Roof completed December 14, 2014
“Done with snow on the ground, during the thaw nails and debris were found consistently.”
Don G.
Bourget, ON · 2015 · Roof from 2014
GuildQuality“We were extremely happy with them. There were a few materials backordered when they started the project, but they got those right away. We didn't even know that. We're very happy. People comment on it all the time. We haven't really experienced bad weather yet, but everything seems to be great.”
12 detailed ratings · Read the full survey →Roof completed October 22, 2014
J. Douglas and Deborah C.
Almonte, ON · 2014 · Roof from 2014
GuildQuality“The only area I would've liked them to improve would be the time that it took to complete the job. It's a great company, and I'm very pleased with the product. If I know anyone who needs a roof, I'll be sure to recommend them.”
11 detailed ratings · Read the full survey →Roof completed November 19, 2014
Steve B.
Brampton, ON · 2014 · Roof from 2014
GuildQuality“The installation could have been quicker but I understand that there are many jobs. The rainy weather also had an effect. I was generally very satisfied.”
11 detailed ratings · Read the full survey →Roof completed October 6, 2014
Ken and Brigid W.
Dunrobin, ON · 2014 · Roof from 2014
GuildQuality“Everything was handled professionally.”
12 detailed ratings · Read the full survey →Roof completed September 30, 2014
“They were a couple of months late.”
Rob Dekens and Decroft F.
Clinton, ON · 2014 · Roof from 2014
GuildQuality“Interlock Roofing fell short on communication with the customer and with coordination of their scheduling.”
12 detailed ratings · Read the full survey →Roof completed September 26, 2014
Richard and Helene S.
Vars, ON · 2014 · Roof from 2014
GuildQuality“I would recommend the product to anybody.”
11 detailed ratings · Read the full survey →Roof completed November 1, 2014
Paul P.
Kitchener, ON · 2014 · Roof from 2014
GuildQuality“will be much more helpful to have show room or completed projects for review/selection of tiles...”
12 detailed ratings · Read the full survey →Roof completed November 4, 2014
Seam and Bee-Choo G.
Mississauga, ON · 2014 · Roof from 2014
GuildQuality“We had no issues with our roof installation.”
12 detailed ratings · Read the full survey →Roof completed November 7, 2014
Robert H.
Arnprior, ON · 2014 · Roof from 2014
GuildQuality“Gable end finished edge caps present uncentre install. There is a distinct run difference (verticle misalignment of tiles) presented with the edge capping”
12 detailed ratings · Read the full survey →Roof completed August 28, 2014
Marlin and Marnie H.
Welland, ON · 2014 · Roof from 2014
GuildQuality“I really can't think of anything. They did a very good job. Questions were immediately replied to and everything progressed as communicated.”
12 detailed ratings · Read the full survey →Roof completed November 30, 2014
Lloyd M.
Oxford Station, ON · 2014 · Roof from 2014
GuildQuality“I have recommend them to probably about 50 different people who have asked about our roof. Interlock could have improved by having the foreman stay onsite and making sure they appear when the company says they are going to be here. The excuse for not showing when said was that they were sent to another property. I have no way of verifying that. When they were here everything was great. The foreman and his son didn't show for the last days of completion because of a personal project. My wife and I were a little miffed about that. I would be more than happy to give a testimonial on the product at anytime. I have to contact Barry because they have a drone that has high definition capabilities. I know the drone is in Vancouver at the moment, but it should be here in the spring. I would like some high definition shots of the roof to show people. This was one of the best financial decisions we have ever made.”
12 detailed ratings · Read the full survey →Roof completed October 30, 2014
“I would give Barry a 10 if I could. We spoke with him for three hours and we definitely received an education about the roof.”
“3.5 There was a little telephone tag.”
“3.5. There were a few things.”
“The job site was kept safe and I rate that a 4. It wasn't kept clean so much and I would rate that a 2.5. On the last two days the foreman and his son left the other guys in the crew to finish the job.”
“We are absolutely ecstatic with the results.”
“We had no problems.”
“We were flexible on their start date.”
“I have recommend them to probably about 50 different people who have asked about our roof.”
Brent Spurrell and Daniell G.
Kanata, ON · 2014 · Roof from 2014
GuildQuality“Nothing.”
11 detailed ratings · Read the full survey →Roof completed October 9, 2014
Allan T.
Harley, ON · 2014 · Roof from 2014
GuildQuality“There were a few things left behind by the crew, I think Interlock Roofing could improve on job site cleanliness. I am very satisfied with my Interlock Roofing.”
11 detailed ratings · Read the full survey →Roof completed October 23, 2014
Marc B.
Stittsville, ON · 2014 · Roof from 2014
GuildQuality“They could have another color. It is super nice and they had a lot of choices, but maybe offer a brown or european brick, which is a lighter red. Mine is darker red. Before, I had a brownish gray color and everything flashed down when it rained. Now my house looks like a castle. It is really super and I just love it. Great job.”
12 detailed ratings · Read the full survey →Roof completed November 25, 2014
Maria S.
Hamilton, ON · 2014 · Roof from 2014
GuildQuality“The daily schedule was variable and not well communicated as to when they would start and finish. As I needed to move my car to accomodate their truck, this was inconvenient.”
11 detailed ratings · Read the full survey →Roof completed November 12, 2014
John S.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“It would be great if bathroom vent stacks could be color-matched to the roof.”
11 detailed ratings · Read the full survey →Roof completed October 6, 2014
Kevin and Eleanor M.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“Interlock Roofing could have told me when they were going to come and start. He could have told me he would not be there for a couple days due to working on another job. He should have had help. I need to make sure it is done right and write out the check.”
11 detailed ratings · Read the full survey →Roof completed November 25, 2014
“He was good. It took too long.”
Gary Godfrey and Suzanne F.
Port Perry, ON · 2014 · Roof from 2014
GuildQuality“I would have liked better communication.They didn't call us when they were coming down and when they weren't going to be here. They did an awesome job. My house looks beautiful and I would recommend them to anybody.”
12 detailed ratings · Read the full survey →Roof completed November 24, 2014
Mark and Helen St. D.
Oldcastle, ON · 2014 · Roof from 2014
GuildQuality“We should have been given a set start date.”
12 detailed ratings · Read the full survey →Roof completed November 25, 2014
“Barry told me that a particular vent existed when it did not. Barry misled us and also told us that the work would begin in ten weeks and it did not.”
“There is an unresolved issue andTed is away.”
Peter and Diane H.
Oxford Mills, ON · 2014 · Roof from 2014
GuildQuality“It seems to me snow guards where put in places we did not discuss, and in places we did discuss snow guards they were omitted. It also seems as if they wanted to charge extra which I did not like at all.”
11 detailed ratings · Read the full survey →Roof completed October 29, 2014
“On the day we closed the deal the guy said he would be here in October.”
Mark and Andrea E.
Wainfleet, ON · 2014 · Roof from 2014
GuildQuality“I do have one concern: The top floor of our house has a roof that is more pitched, where snow slides off easily. Then the attached garage is underneath that. When the snow slides off the top part, it builds up on top of the garage.”
12 detailed ratings · Read the full survey →Roof completed October 7, 2014
Richard and Kim O.
Parry Sound, ON · 2014 · Roof from 2014
GuildQuality“The roof was the exact color after ten years!”
12 detailed ratings · Read the full survey →Roof completed September 7, 2014
Dianne M.
Prescott, ON · 2014 · Roof from 2014
GuildQuality“They need someone to stop by the job site that you can talk to. When you have issues you do not want to talk to someone working. There was a guy that stopped by a couple of times, but he only talked to the workers then left. They have taken care of the products, and I am very satisfied.”
12 detailed ratings · Read the full survey →Roof completed July 3, 2014
“I had a leak and it took someone over two months to get here and fix it.”
James and Holly B.
Essex, ON · 2014 · Roof from 2014
GuildQuality“I think that you could support our installer in seeking help to improve his ability to communicate in English. He was very careful in his installation but it is surprising that after 20 years in Canada he speaks English so poorly. It was very difficult to discuss the proper position of roof vents with him because of this. I had to call Angelo and do my own research to find out what is required. One area of our roof presented difficulties where a slope meets a wall of wood shingles. Our installer did his best but he had to use a lot of caulking which I hope will stand up over time. Our roof looks great and we're happy with it. Our installer was very nice and came up with good solutions generally to deal with its challenges.”
12 detailed ratings · Read the full survey →Roof completed October 16, 2014
Sean and Mary R.
Erin, ON · 2014 · Roof from 2014
GuildQuality“A single worker resulted in a prolonged installation.From a safety point of view a lone worker could have an accident with no help available. Does this comply with safety regulations?”
11 detailed ratings · Read the full survey →Roof completed September 22, 2014
William S.
Tiny Township, ON · 2014 · Roof from 2014
GuildQuality“I feel like they could have improved on the delivery of materials, so that it does not stretch over a long period of time.”
12 detailed ratings · Read the full survey →Roof completed September 10, 2014
“The project took about 7 or 8 weeks and our original expectation was that it would take 1 to 2 weeks.”
John and Gertrude L.
Kincardine(Ripley), ON · 2014 · Roof from 2014
GuildQuality“I would recommend them, however the job was not done in a timely manner and it took too long for them to start the job. Interlock Roofing should have provided me with a more accurate start date. I also feel that Interlock Roofing needed more crew members to do the install. The job definitely needed more than one person to do this job.”
12 detailed ratings · Read the full survey →Roof completed August 31, 2014
Dianne C.
Oro Medonte, ON · 2014 · Roof from 2014
GuildQuality“Communication. The call center seems to rarely pass along messages in a timely manner / or the rep being called doesn't return calls in a timely manner.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2014
“Still trying to fix our Eaves. Which were damaged during delivery. The solution to this issue has been completely left to us to fix.”
Mike and Catherine B.
Oakville, ON · 2014 · Roof from 2014
GuildQuality“communication”
12 detailed ratings · Read the full survey →Roof completed October 31, 2014
“No IR calls or updates without our calling first”
“was mid October and it was scheduled for September”
Steve B.
Burk's Falls, ON · 2014 · Roof from 2014
GuildQuality“Communication, supervision and workmanship. When they start a project they need to be better prepared with their materials for prep work. Because of their shoddy work I have stains on the maple wood.”
12 detailed ratings · Read the full survey →Roof completed September 27, 2014
Raquele W.
Aurora, ON · 2014 · Roof from 2014
GuildQuality“Other than the screw up with the paperwork, this project was done the way it was supposed to have been.”
12 detailed ratings · Read the full survey →Roof completed October 3, 2014
“We had a little bit of a screw up. They went to the wrong site and completed the roof.”
Dave H.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“Improve response time when dealing with customers who had to change the date of the installation. We are very pleased with the product and installation. We checked other customers and they were highly complimentary of your company.”
12 detailed ratings · Read the full survey →Roof completed September 26, 2014
Robert and Darlene F.
Orleans, ON · 2014 · Roof from 2014
GuildQuality“No, it was a very good experience.”
12 detailed ratings · Read the full survey →Roof completed September 17, 2014
Yvan Lafleche and Denise Lepage L.
Casselman, ON · 2014 · Roof from 2014
GuildQuality“My husband didn't get the snow stoppers put on to the roof. I do not know where I can get some good ones. I do not know if they would recommend anything like that. The ones that they have are not all that good so we did not get them.”
12 detailed ratings · Read the full survey →Roof completed August 25, 2014
Larry S.
Nepean, ON · 2014 · Roof from 2014
GuildQuality“I would recommend Interlock's product to a friend. I am happy with the product. When we had negotiated with the salesman about the ventilating system for the roof, he recommended a certain solution for how the attic area would be ventilated. When John showed up, he said we could not do that and that it would not work. John and Barry got into a push fight with regards to how to ventilate the attic area. We ended up with a different solution than was promised and I'm assuming it will work. The product was awesome and the crew was awesome. The foreman on the job could have done better in terms of his managing style and dealing with customers.”
12 detailed ratings · Read the full survey →Roof completed August 18, 2014
Don P.
Richmond, ON · 2014 · Roof from 2014
GuildQuality“Train staff better for the phones”
12 detailed ratings · Read the full survey →Roof completed August 23, 2014
Les and Meg T.
Bath, ON · 2014 · Roof from 2014
GuildQuality“.”
12 detailed ratings · Read the full survey →Roof completed September 15, 2014
Jim and Irene H.
Fenwick, ON · 2014 · Roof from 2014
GuildQuality“There were issues with scheduling, but that was more weather issues. We had an early snow so it was hard for them to get organized and on the job.”
12 detailed ratings · Read the full survey →Roof completed July 23, 2014
“We had some issues. I'm really happy with the installation and product.”
“It wasn't their fault because we had some weather issues.”
Jim and Gail B.
Rob Roy, ON · 2014 · Roof from 2014
GuildQuality“a better estimate on work completion... I was informed it would take 3-5 days & scheduled to be there but I was pleased the work was completed in a day & a half.... I am not sure what the crew supervisors name was John C something I asked him for a card but I was informed I could find him on the internet & that he had been on the Mike Holmes show...I think introducing himself would be more professional..otherwise I am quite satisfied with the work & cleanliness of the job site & the finished project”
11 detailed ratings · Read the full survey →Roof completed September 9, 2014
Jean M.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“Our salesperson, Bob Kupcyz, told us that the material would arrive in about 6 weeks. Unfortunately, the materials did not arrive for a about 2 months. They did call us confirming delivery of material but I just wish there was more communication about the 2 week delay.”
12 detailed ratings · Read the full survey →Roof completed August 13, 2014
J.P. T.
Brantford, ON · 2014 · Roof from 2014
GuildQuality“We really think the roof looks good, we are waiting for the snow to fall to see how it will not settle on the roof with ice build up. Next spring will be the test of time for the effectiveness of the product.”
12 detailed ratings · Read the full survey →Roof completed September 4, 2014
Jack and Jill M.
Beaverton, ON · 2014 · Roof from 2014
GuildQuality“Have more than one and some times two people working on the job.”
12 detailed ratings · Read the full survey →Roof completed August 25, 2014
Roy S.
Kitchener, ON · 2014 · Roof from 2014
GuildQuality“Interlock Roofing could have improved on answering voice mails more efficiently.”
12 detailed ratings · Read the full survey →Roof completed September 5, 2014
Trent and Heather W.
Washago, ON · 2014 · Roof from 2014
GuildQuality“none on this job but should have been informed about snow guards on previous instalation quite happy with both roof instalations”
12 detailed ratings · Read the full survey →Roof completed September 9, 2014
Joseph and Cheryl C.
London, ON · 2014 · Roof from 2014
GuildQuality“I think they went beyond what we talked about in the project. I don't think anything could've done anything more.”
See this roof ↗2 photos · Musket Grey Slate12 detailed ratings · Read the full survey →Roof completed September 4, 2014
Robert O.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“They need to know how important communication is. They need to stay in touch with the customer more often. I am very happy, so far, with the job they did.”
11 detailed ratings · Read the full survey →Roof completed September 4, 2014
Dave and Julie H.
Sarnia, ON · 2014 · Roof from 2014
GuildQuality“I can't comment because we were not there. We are not living up there yet. We have to go up and see how it is.”
9 detailed ratings · Read the full survey →Roof completed August 19, 2014
Tanja R.
Golden Lake, ON · 2014 · Roof from 2014
GuildQuality“Interlock Roofing could have improved a little bit on cleanliness. Small metal pieces were hidden in the bushes of my garden. Interlock Roofing was outstanding and went beyond my expectations.”
12 detailed ratings · Read the full survey →Roof completed June 10, 2014
“3.5”
Michelle Grisdale and Robert C.
Oshawa, ON · 2014 · Roof from 2014
GuildQuality“We are satisfied.”
12 detailed ratings · Read the full survey →Roof completed June 10, 2014
Reginald and Sheila B.
Dunsford, ON · 2014 · Roof from 2014
GuildQuality“I already have, but they have not completed the flat roof on that project because it has rained. I would say to anyone else that asks that the product is good but to expect delays. Interlock could have improved on the timelines and punctuality. I love the way it looks and I think it's a great system.”
10 detailed ratings · Read the full survey →Roof completed July 17, 2014
“You get an answering service many times and the message is passed along.”
“Once they're here, it gets done in a jiffy.”
“They didn't set an exact date, but they assessed in January and waited until July to do it. There wasn't a schedule until the very last minute. That's the only thing I have to complain about.”
“I already have, but they have not completed the flat roof on that project because it has rained. I would say to anyone else that asks that the product is good but to expect delays.”
Sheelagh K.
Milton, ON · 2014 · Roof from 2014
GuildQuality“I'm very happy so I have no comment on that.”
12 detailed ratings · Read the full survey →Roof completed July 10, 2014
Roger H.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“They could have improved on the communication in scheduling and delivery, but it really wasn't a big deal. The two men that worked here could not have been better people. They did such a great job. They were so courteous and you hardly knew they were here.”
11 detailed ratings · Read the full survey →Roof completed July 18, 2014
Femma N.
Colborne, ON · 2014 · Roof from 2014
GuildQuality“A more continuous work schedule.”
12 detailed ratings · Read the full survey →Roof completed June 17, 2014
“He told me through a pamphlet we would have a 50 year warranty but when I go my paperwork it said I only have a 10 year labor warranty.”
“Their schedule was crazy because George had trouble at home with his two daughters. Some days they were here at 10:30 or later and then he would have to leave because of family problems. His wife was with him a lot.”
“One section of roof needs to be redone.”
“When George left the roof needed to be leveled. The only leveled over the kitchen and there is a noticeable depression that still needs to be fixed. Water is dripping through the aluminum at the edge over the kitchen window.”
Michael and Linda M.
Orillia, ON · 2014 · Roof from 2014
GuildQuality“We had no problems.”
9 detailed ratings · Read the full survey →Roof completed August 10, 2014
Roy and Debbie B.
Almonte, ON · 2014 · Roof from 2014
GuildQuality“Communication with the customer could have been better.”
12 detailed ratings · Read the full survey →Roof completed July 11, 2014
“I think they need to do better communicating to the customer about when they're doing the job. They shipped out the product and didn't get started for a long time. It was like 5 or 6 weeks before we started it. We did receive a courtesy call regarding when they would start.”
Andrew and Timea K.
Maidstone, ON · 2014 · Roof from 2014
GuildQuality“There is nothing that could have been done better. They were excellent.”
12 detailed ratings · Read the full survey →Roof completed July 24, 2014
“We've had no problems. We've dealt with numerous trades, and my wife and I are both very impressed with their workmanship and behavior.”
Mary-Ellen and Roy N.
Waterford, ON · 2014 · Roof from 2014
GuildQuality“The only thing I would say was a issue is they kept trying to move the instal date We had purposely taken holiday time and the schedualer kept trying to change the date”
12 detailed ratings · Read the full survey →Roof completed July 11, 2014
Daniel and Christine Z.
Maidstone, ON · 2014 · Roof from 2014
GuildQuality“As much as I appreciate Barry's knowledge, I thought he was pushy. Had I not done my own research, I probably would have walked away.”
11 detailed ratings · Read the full survey →Roof completed June 4, 2014
Patrick and Evelyne V.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“I think that the cleanup could have been better and the clips could have been put where we asked him to put them. The supervisor did come and mentioned that thee clips were not even, but that was all that was ever said about it. They did not come back and fix it.”
12 detailed ratings · Read the full survey →Roof completed June 26, 2014
“There was supposed to be two people here to do the project, but only one guy showed up. The one guy that came did get the job done though.”
“My husband said that he was not happy with the cleanup. He said that the eavestroughs had a lot of little pieces of aluminum and nails in them.”
“He did not put the clips, that are supposed to hold the snow, even over the door. They are not symmetrical.”
“It was not kept clean.”
“It was done when they said it would be done.”
Gary and Wanita S.
Harrow, ON · 2014 · Roof from 2014
GuildQuality“None, everything was great.”
12 detailed ratings · Read the full survey →Roof completed June 19, 2014
Jonathan and Dana S.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“I didn't like the fact that my chq. was cashed before the post date!”
12 detailed ratings · Read the full survey →Roof completed July 22, 2014
Morris and Irene Van De W.
Saint Marys, ON · 2014 · Roof from 2014
GuildQuality“One of the installers left their work unfinished, and it rained in my sunroom. I had buckets everywhere. I was not a happy camper. I am still waiting to receive pamphlets that I requested from Dave Brown.”
12 detailed ratings · Read the full survey →Roof completed June 26, 2014
Richard B.
Ingelside, ON · 2014 · Roof from 2014
GuildQuality“On July 23 2014 when roof installation was competed we were highly satisfied with both product and service, but had issues with the installation of snow guards (Some were missed in installation and had to be retrofitted. Others were misplaced) . THEN, it all went south. 1 1/2 boxes of left over shingles were removed following completion of the roofing without our permission. These have not been returned nor credited. A serious leak (1 1/2 inches per half hour) occurred twice due to a faulty designed roof vent has left the roof less than pristine following correction (traffic and retrofitted shingles). In the second case, we had to install a tarp at 2:00 in the morning during a thunder storm to prevent further damage, water running across the floor, down registers, and into the basement.THEN, we had to deal with Tony Lupton and his supervisor Martin Piatoca regarding compensation. The leak has been fixed but the interior damage remains unresolved two months later with no resolution in sight.When the leak was reported, Tony allowed us to retain $5000 from our payment to deal with the repairs. Excellent. When we began negotiations surrounding the $5000 for "our dissatisfaction, our past efforts, and inconvenience related to the leaks, the expected efforts and inconvenience to perform ceiling repairs and the cost of the repairs and various aspects of the install." we were presented with invoice ONMS 14 096 that included a typed message - " Warranty will be voided if 3 quotes for damages are not received within 14 days". We did not agree to get 3 quotes without an understanding of the value of our efforts, and we could not meet the timeline. Consequently, we paid the $5000 on Sept 03, 2014 to retain the warranty, and are awaiting its delivery. We do not agree that surplus materials, paid for by us, are the property of Interlock.We do not not agree that we should be expected to provide services on Interlock's behalf for free. We do not agree that improper installation has the same value as proper installation (snow guards and vent).We do not agree with Tony and Martin's approach to compensation negotiations, but the Patty Means' post in Homestars.com combined with our experience, suggests threats to revoke the warranty is a company approved tactic. If so, our paying $5000 to retain the warranty was a bad investment. But hopefully sober minds will see our experience, and the warranty tactic has a much more far reaching and consequently more serious business impact.If you are sincere in your "ongoing efforts to deliver a consistently exceptional customer experience", please review our case and resume negotiations to restore our experience to exceptional - where we once were..”
Roof completed July 24, 2014
All Interlock reviews on GuildQuality ↗Terry and Bev W.
Bowmanville, ON · 2014 · Roof from 2014
GuildQuality“None. Several people have admired our new roof.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2014
Terry and Ann C.
Foxboro, ON · 2014 · Roof from 2014
GuildQuality“The vents were aligned under one dormer but not the others, making this look improper. Clean up at job's end and days end should have been more thorough.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2014
“We were mislead about the quality of the material used. The 'scratch test' that we were shown as a sales pitch could not be replicated on the actual material that was installed. This was extremely disappointing.”
“Several pieces of aluminum shingles were left throughout our gardens and yard. We filled 2 shopping bags full of scraps after job was complete.”
“Rain delays (beyond control of the installers) and only one installer for almost half the job. What was to take 4-5 days took almost 3 weeks.”
Sean and Shawna L.
Sharon, ON · 2014 · Roof from 2014
GuildQuality“There is one of the cap shingles has come off and they are slow to come and fix it but say they will, that was about 2 weeks ago”
12 detailed ratings · Read the full survey →Roof completed July 7, 2014
Ted Ecclestone and Ecclestone Financial Group I.
Fergus, ON · 2014 · Roof from 2014
GuildQuality“Some areas between the concrete and brick were not built in by the concrete.”
12 detailed ratings · Read the full survey →Roof completed August 10, 2014
Ross L.
Brampton, ON · 2014 · Roof from 2014
GuildQuality“Good product, but at a premium price. Deliver a professional price quotation-don't force customers to negotiate a final price. This leaves the client wondering if they got value or were ripped off. See questions #2, #4, #7 and #12. To reiterate, we are concerned about the dormers and would expect Interlock to follow-up with this. Esthetically - very pleased with the job - which should be expected at this price.”
12 detailed ratings · Read the full survey →Roof completed July 31, 2014
“Angelo seemed well-versed on the product. However, he stated the installers were exclusive to Interlock, which wasn't the case. (Subcontracted) He also claimed the entire job would be double-nailed, only the 4/12 pitch on the north side was double-nailed. The house is at a very high elevation (~2700 ft) and wind is a real issue.”
“The kit was dropped off without notification and work commenced without notification. We specifically instructed Angelo we needed a heads-up so we could inspect the roof prior to the install.”
“The dormer vinyl siding and trim was cut short and a makeshift solution was used. The vinyl cuts are rough and unclean. We are concerned about the longevity of the dormer areas. Moisture, ice buildup and wind are major factors here.”
“The occasional roofing nail and off-cut appears, but no major complaints.”
“Please see questions #2 and #7.”
“Please see question #7.”
“Good product, but at a premium price. Deliver a professional price quotation-don't force customers to negotiate a final price. This leaves the client wondering if they got value or were ripped off.”
Regan Trolley and Andrea S.
Dundalk, ON · 2014 · Roof from 2014
GuildQuality“The only thing Interlock Roofing could have improved on is the communication that was the only problem. I was told by Barry I was going to get a sign and because they did such a good job I do not want them to re-nig on our deal we had to put the sign up for potential customers and it has been over a month.”
12 detailed ratings · Read the full survey →Roof completed July 18, 2014
“The only issue we had is the communication for the sign for our property we have not received that sign yet.”
Julie-Anne Dupont and Adam T.
Plantaganet, ON · 2014 · Roof from 2014
GuildQuality“Interlock Roofing could have improved in the area of notification of coming to start the project.”
11 detailed ratings · Read the full survey →Roof completed June 22, 2014
Michael and Anita K.
Dundalk, ON · 2014 · Roof from 2014
GuildQuality“There are no areas they could have improved on. They did an excellent job and I'm very pleased with everything. It was a very pleasant experience, so much so that I'm building a garage and will use them again.”
11 detailed ratings · Read the full survey →Roof completed July 29, 2014
“I had no contact with them.”
Trevor G.
Schomberg, ON · 2014 · Roof from 2014
GuildQuality“I felt that the sales pitch was fairly high pressure. We really love our roof but it was a pressure kind of a sale. WE have neighbors who have had the same roof installed. I talked to them the other night and they have a different understanding about how to deal with their roof. We were given more information than them. I think they were mislead. We are really happy with it. We are very pleased.”
11 detailed ratings · Read the full survey →Roof completed July 7, 2014
“It was totally a cold call. He just showed up.”
Glenn and Lynda H.
Washago, ON · 2014 · Roof from 2014
GuildQuality“To whom it may concern; In 2003 we had 25-year asphalt shingles installed on our roof. Recently we noted that our roofing shingles were beginning to curl and deteriorate on the corners and edges.”
Roof completed September 15, 2014
Robert and Andrée F.
Orleans, ON · 2014 · Roof from 2014
“I think Interlock Roofing could have improved on their timing.Interlock Roofing was a couple weeks off but I think that was because of another project that they did not get finished. It was not a big deal to me that they were a little late.”
12 detailed ratings · Read the full survey →Roof completed April 25, 2014
“Interlock Roofing was extremely professional and courteous.”
“Interlock Roofing was a couple weeks off but I think that was because of another project that they did not get finished. It was not a big deal to me that they were a little late.”
Larry and Helen D.
Petrolia, ON · 2014 · Roof from 2014
GuildQuality“A friend recommended them to me. He said he's never had any problems with his Interlock Roof, even after 12 years. They should be clearer concerning how soon they anticipate doing things. I was leaning towards Interlock when I was looking for a new roof. My experience so far has given me no reason to regret my choice”
10 detailed ratings · Read the full survey →Roof completed March 26, 2014
Roger and Sion J.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“There was a little delay because of the weather but other than that everything was done very well. They are one of the best companies I have ever dealt with. We are very happy with the way the service was done. We will recommend them to anyone considering doing a roof.”
12 detailed ratings · Read the full survey →Roof completed March 25, 2014
Francisco and Magdalena A.
Mississauga, ON · 2014 · Roof from 2014
GuildQuality“When my shingle roof began to fail years before it should have I began a long process researching products and meeting with numerous contractors all of which offered differing materials and views of the work required. When I met with Barry of interlock roofing I new that they had a great product. From there I researched them extensively and signed with them. Now I have the best looking and best quality roof on my home and NEVER have to worry about it again. site cleanup and technician appearance”
12 detailed ratings · Read the full survey →Roof completed April 4, 2014
“When my shingle roof began to fail years before it should have I began a long process researching products and meeting with numerous contractors all of which offered differing materials and views of the work required. When I met with Barry of interlock roofing I new that they had a great product. From there I researched them extensively and signed with them. Now I have the best looking and best quality roof on my home and NEVER have to worry about it again.”
Chris and Maya R.
Almonte, ON · 2014 · Roof from 2014
GuildQuality“I would like to thank you for the excellent customer service and installation that you provided to us. Barry Brinson spent several hours explaining how your product works, how it would be installed and how your company would support any problems if/when it happens for the next 50 years. In the end, the roof looks beautiful, and we have received many compliments from our neighbors and townspeople.”
Roof completed June 27, 2014
Michael G.
Wendover, ON · 2014 · Roof from 2014
“They could work on their pre and post work. With the pre they could improve the communication as to when the job start time is and with the post they could work on the follow up and organization of the payment.”
11 detailed ratings · Read the full survey →Roof completed May 2, 2014
“Ron was supposed to come and pick up the check and do a follow up and that did not happen. I was told this was going to happen.”
“It was an insurance deal and I had a tarp on my roof and I was told I was going to hear back fomr them in a week but I di noit hear back for hem for 2 weeks.”
Kevin H.
Wallaceburg, ON · 2014 · Roof from 2014
GuildQuality“I think that Interlock Roofing fell short with their staffing. The one person was unable to come so we had to wait a little bit for someone else. I think he was short on staff. I was very satisfied with Interlock Roofing. I really hope that Moses's hard work is recognized in some way. We were very satisfied with him and he was an excellent worker. He was very polite.”
12 detailed ratings · Read the full survey →Roof completed May 4, 2014
“They did not adhere to the schedule but it was out of their control. I think one of their workers had a death in the family or something, so we had to switch workers.”
Larry G.
Mississauga, ON · 2014 · Roof from 2014
GuildQuality“I can't express how happy we are with the results. The roof looks fantastic and we are 100% satisfied. The color is wonderful. We are so happy to have no more leaks in our house.”
12 detailed ratings · Read the full survey →Roof completed May 13, 2014
“I can't express how happy we are with the results. The roof looks fantastic and we are 100% satisfied. The color is wonderful. We are so happy to have no more leaks in our house.”
John Mertes and Carol-Ann L.
Saint Andrews, ON · 2014 · Roof from 2014
GuildQuality“Communication between project management and crew”
12 detailed ratings · Read the full survey →Roof completed April 8, 2014
“We had a two member crew who had been given the communication that this would be a straightforward job with no tear down. However, there was teardown involved which increased their workload considerably.”
“See comments at question 5”
Martin Velthius and Nadia V.
Belleville, ON · 2014 · Roof from 2014
GuildQuality“We looked at different alternatives to re-roof our house and we chose the Interlock roofing system because it represented the best value available. Barry Brinson answered all our questions when we met him on the Saturday afternoon of a long weekend.Shortly after the materials were delivered, John Caverley arrived with his crew and promptly proceeded to install the roof. He and his crew were thoroughly professional and their use of safety equipment was reassuring. The team was well integrated; they showed that they knew what they were doing and all proceeded without a hitch. They worked tirelessly and were done in one day.When they left, there were no nail, scrap or cigarette butts behind, only a brand new roof that is the envy of the neighborhood. After a few weeks, we can say that the roof is quiet, even with heavy rain, and the upstairs rooms are cooler on a hot day than was the case in the past.We would not hesitate to recommend an Interlock roof for its value and looks. Barry and John went out of their way to make it all happen to our complete satisfaction. Nothing comes to mind.”
10 detailed ratings · Read the full survey →Roof completed May 21, 2014
“We looked at different alternatives to re-roof our house and we chose the Interlock roofing system because it represented the best value available. Barry Brinson answered all our questions when we met him on the Saturday afternoon of a long weekend.Shortly after the materials were delivered, John Caverley arrived with his crew and promptly proceeded to install the roof. He and his crew were thoroughly professional and their use of safety equipment was reassuring. The team was well integrated; they showed that they knew what they were doing and all proceeded without a hitch. They worked tirelessly and were done in one day.When they left, there were no nail, scrap or cigarette butts behind, only a brand new roof that is the envy of the neighborhood. After a few weeks, we can say that the roof is quiet, even with heavy rain, and the upstairs rooms are cooler on a hot day than was the case in the past.We would not hesitate to recommend an Interlock roof for its value and looks. Barry and John went out of their way to make it all happen to our complete satisfaction.”
Regent Gagnon and Nina F.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“No area to improve.”
12 detailed ratings · Read the full survey →Roof completed March 23, 2014
Annick Rollin and Meir S.
Ottawa, ON · 2014 · Roof from 2014
GuildQuality“Interlock roofing did a great job and I really like the looks of the new roof. I especially like the fact that the roof should look just as good years from now and that I'll never need to replace it again! Not really. I'm very pleased with all the work that was done.”
7 detailed ratings · Read the full survey →Roof completed March 6, 2014
“Interlock roofing did a great job and I really like the looks of the new roof. I especially like the fact that the roof should look just as good years from now and that I'll never need to replace it again!”
Michael M.
Frankford, ON · 2014 · Roof from 2014
GuildQuality“I feel I have made a great decision in choosing an Interlock roof. It looks beautiful and most of all I have peace of mind. I have a roof that should out last me and I'm okay with that! Thank you and I will tell everyone what a positive experience I have had with your company.”
11 detailed ratings · Read the full survey →Roof completed May 26, 2014
“I feel I have made a great decision in choosing an Interlock roof.”
Paul and Myriam M.
Oshawa, ON · 2014 · Roof from 2014
GuildQuality“Do a final inspection by some SENIOR employee before saying "all done" . Crew were courteous but clearly this was only their first or second job. We were also bothered at least 2 times way in advance of our recorded delivery time, by someone saying that the materials would be delivered in one or two days, despite our contract stated no earlier than mid April 2014.”
12 detailed ratings · Read the full survey →Roof completed May 25, 2014
Gabrielle M.
Kitchener, ON · 2014 · Roof from 2014
GuildQuality“We were impressed by Bill's knowledge and willingness to engage in conversation about the installation. The Interlock roofing system recommends itself. We followed the advice of a trusted friend in consulting with your company representatives. We are happy with the new roof and were confident throughout its installation that the people working with/for Interlock we professional and trustworthy.”
12 detailed ratings · Read the full survey →Roof completed May 6, 2014
Michael Root and Angela E.
Hamilton, ON · 2014 · Roof from 2014
GuildQuality“none”
12 detailed ratings · Read the full survey →Roof completed March 11, 2014
Darryl and Amanda A.
Kincardine, ON · 2014 · Roof from 2014
GuildQuality“Communication between sales and installation. Installation crew was not aware old shingles on the porch needed to be removed and did not bring magnetic roller to pick up nails. This made clean up more difficult and we are still finding nails.”
9 detailed ratings · Read the full survey →Roof completed April 23, 2014
Leif and Linda O.
Pefferlaw, ON · 2014 · Roof from 2014
GuildQuality“Extras should be detailed and priced seperately so the customer can be assured that the charges are valid.”
12 detailed ratings · Read the full survey →Roof completed May 13, 2014
Donald and Doreen S.
Huntsville, ON · 2014 · Roof from 2014
GuildQuality“We looked at different alternatives to re-roof our house, and we chose the Interlock roofing system because it represented the best value available. Barry Brinson answered all our questions when we met him on the Saturday afternoon of a long weekend. Shortly after the materials were delivered, John Caverley arrived with his crew and promptly proceeded to install the roof. He and his crew were thoroughly professional, and their use of safety equipment was reassuring. The team was well-integrated; they showed that they knew what they were doing, and all proceeded without a hitch. They worked tirelessly and were done in one day. When they left, there were no nails, scrap or cigarette butts behind, only a brand-new roof that was the envy of the neighborhood. After a few weeks, we can say that the roof is quiet, even with heavy rain, and the upstairs rooms are cooler on a hot day than was the case in the past. We would not hesitate to recommend an Interlock roof for its value and looks. Barry and John went out of their way to make it all happen to our complete satisfaction.”
Roof completed May 21, 2014
Nina and Régent G.
Ottawa, ON · 2014 · Roof from 2014
“Barry Brinson of Interlock Roofing is very honest and trustworthy. He gave us a great price, a supreme state-of-the-art product with quality workmanship and a 100% lifetime worry-free warranty. Thanks again to you, the crew members, and especially Kelly for their excellent work.”
Roof completed April 29, 2014
Vincent and Sue L.
Kanata, ON · 2014 · Roof from 2014
“Congratulations to Kelly and his team for work well done. Our roof looks great, and we are pleased with the results. The work was performed with diligence and skill. Our roof is very steep, and the workers had to be extra cautious; Kelly kept them working steadily with regard to their safety and well-being. Thanks to Barry for a thorough sales presentation. Thanks to Kelly and his crew for proving Barry right in saying that the roof and the workmanship are of superior quality.”
Roof completed April 23, 2014
Monique and Leo B.
Hammond, ON · 2014 · Roof from 2014
“Barry, Our new Interlock roof has been on our house for about a week, and we couldn’t be happier with the outcome. The entire process was professional from the time we called Interlock, to your visit to show us the various products.”
Roof completed December 6, 2013
Will and Annette K.
Kemptville, ON · 2013 · Roof from 2013
“Just a quick note to say thank you for the most beautiful roof. It gives our home strength and beauty. We love it! Quick thanks to Barry, our sales rep, John and his crew for being very efficient and knowledgeable when it came to the foundation of the roof to the finishing touches. Your company should be very proud of the crew, as they are professional, friendly and knowledgeable! Their clean-up job every day was phenomenal. We are pleased to refer our friends and family to your company. Thank you once again!”
Roof completed July 20, 2013
Linda and Armando P.
Kanata, ON · 2013 · Roof from 2013
“Dear Interlock, It is a great feeling to know that our new Interlock roof has been completed. For three years, we have looked at our roof and known we had to do something. We contacted Barry from yourlastroof.ca, and he responded to our call immediately. We thought the products and the service he offered us were top-of-the-line.”
Roof completed June 26, 2012
Bob Ruddock and Jill D.
Ottawa, ON · 2012 · Roof from 2012
“Dear Interlock, Thank you for sending the package of brochures including Dave Brown’s letter explaining the Referral Program. Please note that the 3-man crew began May 14th and completed the job on the 16th. The crew led by George did an excellent job.”
Roof completed May 17, 2012
Sharron and Neil F.
Brockville, ON · 2012 · Roof from 2012
“Hi Dave! We are very, very pleased with Tomas. His workmanship, attention to detail and professionalism exceeded our expectations. If this is an indication of quality from Interlock, I'd be glad to endorse your company. We've had people drive by and comment on the work. When it is done, it'll be so spectacular that it'll stop traffic (we've had some people who stop to take photos already).”
Roof completed May 16, 2012
Janice L.
Port Elmsley, ON · 2012 · Roof from 2012
“Hello Barry, We just wanted to thank you and Interlock for giving us such piece of mind with our new roof purchase. Your knowledge, experience and helpfulness made the process of choosing Interlock a very excellent decision.”
Roof completed September 16, 2011
Geoff J.
Ottawa, ON · 2011 · Roof from 2011
“Usually, I don't have the time to write testimonials or reviews of any sort, but in this particular instance, I felt that I need to do so. We all know how stressful and expensive home renovation projects can be. Roofing replacement is one of the most important and also one of the most expensive. As the owner of quite a large apartment building in the established Glebe neighborhood in Ottawa, my project posed many challenges - proximity to adjacent buildings, a short timeframe and a very high degree of difficulty. Property management allowed me to surround myself with some exceptional trades, but "Interlock Roofing Systems" were unknown to me, just liked the product. The whole experience ended up being outstanding from the moment I met Dave Brown, the salesperson, Sheldon and Tony in the Service department. Professional, efficient, and responsive, but I must say that the crew that did the installation blew me away. Rick, Sandra, Al, James and Sheldon were among the nicest groups of people I've had the pleasure of dealing with in my property management and ownership experience. With their professional approach and respectful and knowledgeable conduct, Rick and the crew made me feel that I was getting outstanding work done by friends. Clean, fast, and efficient... worked in the pouring rain, wind, and freezing temperatures and finished a massive job in a week. We all know when someone goes that "extra mile," and that's what I end up getting from Rick and the guys. The result - OUTSTANDING. Thank you.”
Roof completed November 25, 2010
Dragan R.
Ottawa, ON · 2010 · Roof from 2010
“Following the installation of our new Interlock Roof (Slate Style in Green Color) in late summer 2010, we are pleased to report that we are completely satisfied with the look and appeal of the new roof in addition and, more notably, with the quality of the product and installation. The Interlock installers were quite competent and meticulous in their work and procedures as well as being quite forthcoming and courteous in providing answers to our questions. There was only one minor issue following the installation, and that was resolved on a very timely basis and explains our complete satisfaction with this new Interlock Roofing System on our summer home, originally built in 1940 on the 1000 Islands Parkway between Gananoque and Lansdowne. We are also grateful to Barry Brinson for arranging to have delivered to us a few more green Interlock tiles so that we can adapt and install them to the tops of the birdhouses found on the property! Based on this very positive experience and outcome, we wholeheartedly recommend the Interlock Roofing system/product and the professional installation crew that worked on our summer home in the 1000 Islands.”
Roof completed June 28, 2010
Sheila and Richard B.
Ottawa, ON · 2010 · Roof from 2010
“I had a new Interlock roof installed a few weeks ago and would like to express my appreciation for work well done. Your salesman, Mr. Barry Brinson, who was my first contact with Interlock, was impressive in his knowledge and experience. He gave me the confidence to deal with your establishment. He explained all roofing options and did not put any pressure on me to make an immediate decision. Your roofing team under Mr. John Caverley were quietly efficient and proceeded to do the job in a professional manner that gave me confidence in the quality of their workmanship. They left my property spotless after their clean-up. Please thank them all for me. My roof looks beautiful. It surpassed my expectations in terms of looks, and I know that its durability will not disappoint. Mr. Brinson did not mention one advantage to your roof, which both my wife and I enjoy: we love to hear the sound of the rain softly tapping on the roof. To summarize, I am glad I chose Interlock to do my roof. I could not have had a better team of roofers or a better product. Please express my appreciation to everyone involved for a job well done! Thank you.”
Roof completed September 16, 2010
Frederick A.
Ottawa, ON · 2010 · Roof from 2010
“Barry, We want you to know how satisfied we are with our new Interlock roof. It is by far the best in appearance, warranty, workmanship and quality, bar none. The initial meeting with you (Barry Brinson) was excellent plus very informative to all our concerns. Kudos and recognition to the work crew of John C. Sr. + Jr., Tom G., Kelly G. and Mike B.”
Roof completed June 8, 2010
Martin and Sus M.
Johnstown, ON · 2010 · Roof from 2010
“Hi Dave, I just wanted you to know how impressed we were with Tony. He works nonstop, even in the dark! How does he do that? He is quite the professional.”
Roof completed January 8, 2010
Linda F.
Puslinch, ON · 2010 · Roof from 2010
“Dear Dave, Wow, what a roof... it is everything you said it would be and more. I just returned from vacation to find the roof finished on time and within budget. In addition, our tenants Cogeco Cable are very pleased also. As you know, I was looking for a long-term solution, and your product fit the bill perfectly. Thank you again for taking the time to explain the various differences between all the roofing products available.”
Roof completed October 31, 2008
David
Peterborough, ON · 2008 · Roof from 2008
“I would like to thank you very much for such a beautiful roof. It has completely changed the outlook of our home. The copper color is gorgeous and would not hesitate to do the same roof again if we were ever to rebuild again. The crew were very neat, clean and efficient.”
Roof completed July 27, 2007
Angela G.
Bolton, ON · 2007
“I want to let you know how much we appreciate your installation of the Charcoal Gray Interlock Roof at our cottage in Wollaston Township, south of Bancroft. The prompt manner in which your staff, especially Mr. Al Snider, Mrs. Caroline Russell and your installer Mr. Mark Theveneuse, handled the roof replacement after a roof fire was exemplary.”
Roof completed May 22, 1998
PJ Sabata, P. E.
Wollaston, ON · 2007 · Roof from 1998
“We are the talk of our neighborhood. Our house now has the best-looking roof on our street, and we are proud of it. Chris and Paul, who worked on the roof, were extremely efficient, knowledgeable, and professional.”
Roof completed March 28, 2006
Wayne and Sandi S.
Hamilton, ON · 2006 · Roof from 2006
“I wanted to take this opportunity to let you know how much we liked the look of our black Interlock shingle roof that was installed in 2002. Our home was in a beautiful country estate subdivision in Belwood.”
Roof completed October 13, 2005
All Interlock reviews on GuildQuality ↗Murray and Brenda E.
Belwood, ON · 2005
GuildQuality“My Wife and I are very pleased with our new aluminum roof it has been almost four months since Interlock crew in so efficient and timely manner installed it. Some years ago after my asphalt shingles roof No.3, I promised myself never again with the asphalt crap, I HATE IT.”
Roof completed July 18, 2001
Peter F.
Brampton, ON · 2001 · Roof from 2001
“It has now been two years since the installation of metal interlocking shingles on the roof of my residence in Ottawa. As I indicated to the salesman at the time, if after two years I was totally satisfied with the installation and performance of my new roof I would take the time to extol the virtues of the Interlock system. To date, I have indeed been most impressed with the performance of my roof.”
Roof completed April 3, 1998
RJ. B.
Ottawa, ON · 2000 · Roof from 1998
“LOOKS – LOOKS – LOOKS GREAT!!! We just wanted to say the roof really looks great. The reason we are writing this letter is to let you know how pleased we were with your workmen. They did a fantastic job on the roof as well as cleaning up after themselves each day. Please extend our thanks to them for a really professional job well done.”
Roof completed December 11, 1998
Harold and Sandra B.
Hamilton, ON · 1999 · Roof from 1998
“I would first apologize for such a delay in this letter. As you were aware, when we spoke to you, we had just purchased our house, and we're still in the process of continuing with additional modifications, including the installation of your companies INTERLOCK ROOFING SYSTEM, We have had the new roof for the past six months, and I am astounded that so few people have taken advantage of such a roofing design. We have been through a few storms since the installation, and they were bad, however, we actually heard no noise from the pounding rains, which I was concerned as the roofing is aluminum.”
Roof completed March 19, 1998
Bob and Judy H.
Mississauga, ON · 1998 · Roof from 1998
“We wanted to let you know how pleased we are with our new Interlock Roof. The initial information session, the quality of the product and workmanship and the follow-up have been excellent. In the low-key introductory session, we received sufficient Information to make an informed decision. With the range of colors and styles, we had several options that would have worked for our house. We were convinced that this product would have long-lasting benefits to the appearance of our house. The men who worked on our house, as well as being friendly, courteous and knowledgeable about the product, worked quickly. It was really appreciated how they tidied as they went along. They kept us informed about the progress of their work and, in the end, did a walkthrough of the whole job. They explained how to go on the roof safely to do any future chimney work, for example. The Interlocking roof really has added to the attractiveness of the house. It looks smart and has drawn interest from neighbors and passers-by. We like the way the interlocking roof has become an integral part of the eaves troughing and protects the fascia boards, which will provide extra strength and protection. Already we notice that the autumn leaves are sliding away – and the squirrels too! We anticipate that snow and ice will act in the same way. We look forward to a roof that will continue to look good over time and provide Increased protection and insulation from the elements. We would have no hesitation in recommending your roof to others.”
Roof completed August 4, 1998
Linda and Bill S.
Peterborough, ON · 1998 · Roof from 1998
“We are absolutely satisfied with the appearance and durability of the new roof. The 50-year lifetime warranty, non-prorated and transferable, is adding valuation to our property.”
Roof completed August 6, 1998
Louise D.
Ottawa, ON · 1998 · Roof from 1998
“They could improve in better communication from the salesperson once we confirm the job.”
Roof completed December 11, 2015
John and Amy M.
Ottawa, ON
“Nothing they were very accommodating to my time frame.”
Roof completed February 16, 2016
Lloyd Segal and LJS I.
Lefroy, ON
“Communication prior to starting. I was told of all these various people (coordinator and foreman) will be calling me but I only received a call after I inquired to the sales rep as to why nobody has called me or started my roof which was 3 weeks over due. I also wish I was informed more of the safety features (snow guards) and the importance of having them up around the house.”
Roof completed February 24, 2016
Roman and Adele S.
Kanata, ON
“They stayed an extra day and took their time to finish the job correctly. They could have warned me that the skylight was going to break from snow. I need someone to fix my skylight an about a month (whenever my order comes in). Someone just needs to come out and install it because I'm ordering a skylight. I need some diverters of some sort to block ice from the skylight.”
Roof completed January 29, 2016
David and Josette E.
Carp, ON
“none great job and product we are very happy with our roof”
Roof completed January 6, 2016
Enrico T.
Brampton, ON
“They could have managed the timing better. It could have been earlier. It was ordered in September and finished after New Years. They said that they would come back in the Spring and hopefully they do so.”
Roof completed February 10, 2016
Sonya B.
Ottawa, ON
“Delivery of material had my name and courier called me , would not deliver without myself present. No follow up by salesman after completion.”
Roof completed December 15, 2015
and Franktown Church H.
Beckwith, ON
“This was a steep roof and with only one employee on the job it took much longer than necessary. He took all appropriate safety precautions and wore safety gear but an extra person would have been safer and three times faster. Although not part of the original agreement, I requested some eave troughs to be replaced and gutter guards installed. I am still waiting for this work.”
Roof completed December 10, 2015
Michael D.
Sarnia, ON
“I think Interlock Roofing can improve on their communication regarding when they were available. They didn't hardly give me an answer. If I had gotten the contracting work when I was supposed to it would have been done by Christmas. The job wasn't done until end of Jan/Feb. There was miscommunication within the company and with me. They should have sent me a contract before they set a date but I didn't get the contract until about December and I had called to get the job done in September. I was pleased once Interlock Roofing came because everything was done in a timely fashion and they cleaned up well enough. They did a good job and Dave Brown was very courteous but he dropped the ball in the process and we had to wait.”
Roof completed March 9, 2016
Barbara C.
Ingleside, ON
“Interlock did not return my initial phone call. Only after I called again (approximately 1 week later) did I receive a return call.”
Roof completed January 19, 2016
Rick and Heather R.
Waterford, ON
“There wasn't anything that I thought Interlock Roofing could have done better. They did an excellent job.”
Roof completed January 7, 2016
Dave Antle and Ann M.
Magnetawan, ON
“Interlock Roofing could have improved by being more knowledgeable in the way of putting the snow guards in the front of the house. I have experienced some issues with the snow coming down quite fast. Other than the snow guards, I am very pleased with the workmanship they have done.”
Roof completed January 26, 2016
Scott and Martha S.
Barrie, ON
“I'll be able to look at the roof a lot better when it is spring.”
Roof completed February 10, 2016
George and Phillis C.
Johnstown, ON
“Everything went well. I will definitely recommend Interlock Roofing to others.”
Roof completed February 16, 2016
Reg and Olivia C.
Harrow, ON
“I think they could have improved on job safety.”
Roof completed December 21, 2015
Alan C.
Shelburne, ON
“Communication.”
Roof completed February 16, 2016
Marc and Jo-Anne B.
Cornwall, ON
“When they delivered the materials, the driver decided to reverse the delivery order and he didn't come to me until 4pm.”
Roof completed January 18, 2016
John W.
Bond Head, ON
“N/A Berry the installer was great, very professional.”
Roof completed December 9, 2015
Ricky and Jill T.
Osgoode, ON
“Bob told me that they were going to send someone to take pictures.”
Roof completed January 12, 2016
Ed and Annie T.
Ajax, ON
“on short notice, Interlock Roofing personnel were able to provide quality service. Their service is much appreciated. I have no suggestions at this time.”
Roof completed December 16, 2015
Sharon T.
Erin, ON
“I had my material delivered in September but the project never started until Late November/Early December and I had to call to inquire on a start date. I did get 1 call apologizing for the delay in start date of the project. I was never given a potential start date upon receiving the material. Dave was great, answered questions, very knowledgeable. Would recommend Interlock to anyone looking for a new roof.”
Roof completed January 7, 2016
Blair and Karen G.
North Gower, ON
“I am completely satisfied, can not think of anything at this moment.”
Roof completed January 17, 2016
Tadeusz Jawor and Krystyna L.
Metcalfe, ON
“The project was finished on a Friday minus the installation of 4-5 snow guards over the main entranceway of the house as they were not available. The installer was going to install them on the next working day. I received the snow guards but the installer contacted me and said he would phone to set a time for installation and pickup of remaining materials, but I have not been able to reach him since. I will continue to phone him every day until I can.”
Roof completed November 12, 2015
Robert and Joan C.
Kingston, ON
“I think better communication between the crew and the customers would be good. They handled themselves in a professional manner. We would seat down and talk things out. We were very pleased with this company.”
Roof completed February 1, 2016
Tom Tetzlaff and Barb G.
Leamington, ON
“Job started a month later than originally estimated and promised, however it turned out well due to the mild fall weather.”
Roof completed January 6, 2016
Ryan and Beverley C.
Maidstone, ON
“Needs more roofing staff Thank you for all the hard work & care that went into my beautiful home”
Roof completed December 13, 2015
Dan W.
Midland, ON
“We were thoroughly pleased with it.”
Roof completed December 9, 2015
Alexander and Cora M.
Carp, ON
“They could improve on keeping the start day as promised. It ended up overlapping with our other project and the other company didn't like that. We like the way they did the job.”
Roof completed November 6, 2015
Virginia B.
Ottawa, ON
“I will rate once I have had a chance to reach out to them. The crew was very professional, they did their job well, and they cleaned up at the end of each day. I would've had recommended an inspection by someone other than the crew. That is what I am going to request.”
Roof completed January 12, 2016
Fadi and Mrs. S.
Mississauga, ON
“They need to improve their communication and quoting processes. The salesman Angelo was good. He was caught in between having a bad quote and trying to please me. He tried to make it better. I feel like they gave me a lot quote to get the job and then added more on in the end.”
Roof completed January 7, 2016
Don and Mona C.
Freelton, ON
“They could have improved on their reliability of timelines. Accounts receivable could be more courteous.”
Roof completed January 12, 2016
Craig Jackson and Nancy S.
Conestoga, ON
“They could've improved on the initial customer contact.”
Roof completed January 29, 2016
Kevin and Pam M.
Cambridge, ON
“The sales people were awesome. They answered any questions that we asked with specifics and were on time. We had a great experience.”
Roof completed February 10, 2016
Ray and Penny E.
Inverary, ON
“They could have done it a little quicker if they had an additional person on the crew. I also think that they could have had the job done sooner if they had started earlier in the day and worked a full day.”
Roof completed December 15, 2015
Rainer and Jean R.
Burlington, ON
“All was perfect”
Roof completed November 10, 2015
Houssam D.
Oakville, ON
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